{"format":"paceline-local-part","format_version":1,"edition":"v1.13.3-sealed-release-candidate","fingerprint":"35892c63526d377d","part":"core","layout":{"step":{"omit":["as_is","actor_as_is","statutory_anchors","service_card"],"slices":{"as_is":"today","actor_as_is":"today"},"derive":{"id":"$id"}},"intervention":{"omit":["to_be","how","actor_to_be","requires","dependencies","embedding","resident_line"],"derive":{"id":"$id"},"parts":{"pattern":{"omit":["description","step_types","framework_ref","origin","situation","signal","change","what_made_it_stick","what_was_stopped","evidence_ids"],"rare":["situation","signal","change","what_made_it_stick","what_was_stopped","evidence_ids"],"derive":{"id":"$root.pattern_id"}},"guardrail":{"omit":["autonomy","human_decision","statutory_basis","dpia_trigger","failure_mode","controls"],"slices":{"autonomy":"today"},"derive":{"id":"$root.guardrail_id"}},"mechanisms":{"each":{"omit":["type","job","options","acts_automatically","below_threshold","threshold_owner","asymmetric","assurance"],"rare":["options","acts_automatically","below_threshold","threshold_owner","asymmetric","assurance"],"slices":{"type":"today"}}},"score":{"omit":["rationale"],"slices":{"rationale":"scores"},"derive":{"intervention_id":"$id"}},"score_certainty":{"omit":["reason","basis"],"slices":{"reason":"scores","basis":"scores"}},"lga_playbook_tier":{"omit":["reason","basis"]},"benefits":{"each":{"omit":["logic","evidence_ids","cash_condition","cash_status_source","metric"],"slices":{"metric":"metrics","cash_condition":"cash"},"derive":{"intervention_id":"$id"}}}}},"evidence":{"omit":"*"}},"data":{"release":{"spine_edition":"v1.13.3-sealed-release-candidate","fingerprint":"35892c63526d377d","spine_release_date":"2026-11-09","legal_as_of":null,"staleness_warning_from":"2026-11-10","spine_short":"v1.13.3","overlay_version":"0.5","built":"2026-11-09","spine_quarantine":[],"spine_release_warnings":[],"spine_layers":{"statutory_anchors":4515,"service_stages":937,"register_service_ids":true},"cross_cutting_changes":[{"id":"CI-06","change":"Local government reorganisation programme review/pause reflected in plan-making guidance","status":"Policy/programme change","priority":"P1","scope":"rule","scope_rule":"lgr in (severe, high), plus pla-planning-policy-local-plan","record_type":"change","service_count":72},{"id":"CI-07","change":"LGR staffing, sector support and statutory service continuity guidance","status":"Guidance","priority":"P1","scope":"rule","scope_rule":"workforce in (severe, constrained)","record_type":"change","service_count":63},{"id":"CI-08","change":"Local Outcomes Framework updated","status":"Updated framework","priority":"P2","scope":"all","scope_rule":"every service (outcomes framework mapping)","record_type":"change","service_count":98},{"id":"CI-09","change":"Best Value Duty revised statutory guidance consultation","status":"Watch / consultation closed","priority":"P3","scope":"rule","scope_rule":"recovery_priority = critical, plus res-finance-s151","record_type":"change","service_count":14},{"id":"CI-21","change":"ICO automated decision-making/profiling draft guidance consultation","status":"Watch","priority":"P1","scope":"capability","scope_rule":"consumers of cap-02 or cap-11","record_type":"change","service_count":17},{"id":"RD-11","change":"Keep cap-02/cap-11 legal-review-gated and ADM watch item open.","status":"Included in v1.3 candidate patch set; not applied to locked master.","priority":"","scope":"capability","scope_rule":"consumers of cap-02 or cap-11","record_type":"change","service_count":17}],"register_updates":[{"id":"MR-15-01","update":"Review and add appropriate capability dependencies and accountability boundary to the controlled register in the next register edition. Do not infer in the machine layer.","status":"Superseded by MR-15-01-ACCEPTED and v1.4.1 package integrity patch; care planning caps and boundary present; stale flags cleared.","lifecycle_status":"superseded","service_ids":["asch-care-planning-personal-budgets"]},{"id":"MR-15-01-ACCEPTED","update":"Add seven capability links and accountability boundary for care planning.","status":"Accepted into v1.4 candidate; not final controlled master.","lifecycle_status":"current","service_ids":["asch-care-planning-personal-budgets"]},{"id":"MR-16-01","update":"Review whether the spine should include a distinct adult social care charging / financial assessment / client contributions service record or family treatment. Do not create the service record in the machine layer.","status":"Superseded by Output 18/19 candidate service record decision; see MR-16-01-ACCEPTED.","lifecycle_status":"superseded","service_ids":["asch-financial-assessment-charging"]},{"id":"MR-16-01-ACCEPTED","update":"Add Financial assessment, charging and client income as distinct ASCH service record.","status":"Accepted into v1.4 candidate controlled-register delta; status remains sourced, legal validation pending, local legal/finance/charging-policy review required before operational use.","lifecycle_status":"current","service_ids":["asch-financial-assessment-charging"]},{"id":"MR-16-02","update":"Review whether adult needs assessment should have additional capability links beyond cap-01, cap-05, cap-07 and cap-08. Do not infer or add new links unless supported by the governed register and approved by the asset owner.","status":"Superseded by MR-16-02-ACCEPTED and v1.4.1 package integrity patch; adult needs assessment links present.","lifecycle_status":"superseded","service_ids":["asch-adult-needs-assessment"]},{"id":"MR-16-02-ACCEPTED","update":"Add adult needs assessment capability links used by the adults journey.","status":"Accepted into v1.4 candidate; not final controlled master.","lifecycle_status":"current","service_ids":["asch-adult-needs-assessment"]},{"id":"MR-16-03","update":"Align cap-15 benefit treatment to risk reduction / enabling control. Model governance is not cashable and does not directly create income protection or income generation.","status":"Applied in machine-readable reference v1.3.3; proposed for next controlled register edition.","lifecycle_status":"current","service_ids":[]},{"id":"OV-09-CONFIRMED","update":"Clarify cap-11 covers fixed-option decision models, confidence thresholds, routing, screening, prioritisation and asymmetric flags.","status":"Accepted into v1.4 candidate; not final controlled master.","lifecycle_status":"current","service_ids":[]},{"id":"OV-11-ACCEPTED","update":"Add seven council-tax capability links used by the council-tax journey.","status":"Accepted into v1.4 candidate; not final controlled master.","lifecycle_status":"current","service_ids":["res-council-tax-collection"]},{"id":"OV-12-ACCEPTED","update":"Add cap-13 (Assurance, audit and compliance automation) to charging service because straight-through income reconciliation uses assurance/exception-control automation.","status":"Applied in v1.4.1 package integrity patch.","lifecycle_status":"current","service_ids":["asch-financial-assessment-charging"]},{"id":"OV-13-APPLIED","update":"Fix seven v1.4 package-integrity issues identified by adapter package check.","status":"Applied in v1.4.1 package integrity patch.","lifecycle_status":"current","service_ids":[]},{"id":"OV-14-CLOSED","update":"Align final stale metadata fields to current package and retain lineage fields where needed.","status":"Accepted into v1.6.1 housekeeping patch.","lifecycle_status":"current","service_ids":[]},{"id":"OV-15-ACCEPTED","update":"Add cap-06, cap-08, cap-12, cap-13 and cap-14 to EHC needs assessment.","status":"Applied in v1.4.2 capability-links release.","lifecycle_status":"current","service_ids":["ce-ehcp-needs-assessment"]},{"id":"OV-16-ACCEPTED","update":"Add cap-01, cap-02, cap-04, cap-12 and cap-16 to homelessness prevention and relief.","status":"Applied in v1.4.2 capability-links release with cap-02 gate retained.","lifecycle_status":"current","service_ids":["hou-homelessness-prevention-relief"]},{"id":"OV-17-ACCEPTED","update":"Add cap-06 to housing advice and options for duty-to-refer response deadline handling.","status":"Applied in v1.4.2 capability-links release.","lifecycle_status":"current","service_ids":["hou-housing-advice-options"]},{"id":"OV-18-ACCEPTED","update":"Add cap-06 and cap-12 to temporary accommodation.","status":"Applied in v1.4.2 capability-links release.","lifecycle_status":"current","service_ids":["hou-temporary-accommodation"]},{"id":"OV-19","update":"Regenerate capability consuming lists/counts and analytical shared-capability associations from csom-service-capability-links.csv; update service metadata and README note. No record or decision changes.","status":"Applied in v1.4.3 derived-file correction.","lifecycle_status":"current","service_ids":[]},{"id":"OV-20-ACCEPTED","update":"Add lifecycle/display columns to both register files and populate current rows from DN-2026-10-12a suggested values.","status":"Accepted into v1.6.1 housekeeping patch.","lifecycle_status":"current","service_ids":[]},{"id":"OV-21-ACCEPTED","update":"Add 24 Wave 3 service stages and add handoff from stp-ehc-06-finalise to stp-hts-01-apply.","status":"Applied in v1.6.0-wave3-reference-data.","lifecycle_status":"current","service_ids":["ce-home-to-school-transport","hou-responsive-repairs","ce-ehcp-needs-assessment"]},{"id":"OV-22-ACCEPTED","update":"Add 40 Wave 3 statutory anchors: 36 operative, 4 non-operative proposals/decisions; all legal_review_status pending.","status":"Applied in v1.6.0-wave3-reference-data.","lifecycle_status":"current","service_ids":["ce-home-to-school-transport","hou-responsive-repairs","hou-planned-maintenance","hou-tenancy-management","res-procurement","cor-complaints"]},{"id":"OV-23-ACCEPTED","update":"Add five Wave 3 service relationships covering transport and repairs handoffs/dependencies/escalations.","status":"Applied in v1.6.0-wave3-reference-data.","lifecycle_status":"current","service_ids":["ce-ehcp-needs-assessment","ce-school-admissions","ce-home-to-school-transport","hou-responsive-repairs","cor-complaints","res-legal-monitoring-officer","hou-planned-maintenance"]},{"id":"OV-24-ACCEPTED","update":"Add clock units hours/minutes and statutory anchor kind regulatory_standard.","status":"Applied in v1.6.0-wave3-reference-data.","lifecycle_status":"current","service_ids":[]},{"id":"OV-25-ACCEPTED","update":"Add four Wave 3 change-register rows, renumbered from CI-W3-01 to CI-W3-04 into the controlled CI sequence.","status":"Applied in v1.6.0-wave3-reference-data.","lifecycle_status":"current","service_ids":["ce-home-to-school-transport","hou-responsive-repairs","hou-planned-maintenance","hou-tenancy-management","res-procurement"]},{"id":"OV-26-ACCEPTED","update":"Add 19 Wave 3 service-capability links; regenerate service caps, capability consuming lists/counts and shared-capability associations from link table.","status":"Applied in v1.6.0-wave3-reference-data.","lifecycle_status":"current","service_ids":["ce-home-to-school-transport","hou-responsive-repairs","hou-planned-maintenance","cor-complaints","res-procurement"]},{"id":"OV-27-ACCEPTED","update":"Set planned maintenance boundary: investment and works-programme decisions, stock condition judgements, section 20 leaseholder consultation, and building safety duties for higher-risk buildings.","status":"Accepted into v1.6.1 housekeeping patch.","lifecycle_status":"current","service_ids":["hou-planned-maintenance"]},{"id":"OV-28-ACCEPTED","update":"Add 51 Care Act adult social care anchors plus owner-verified Care and support statutory guidance assessment/review anchors; attach anchor IDs to adults stages.","status":"Applied in v1.7.0 adults Care Act anchors release.","lifecycle_status":"current","service_ids":["asch-adult-needs-assessment","asch-care-planning-personal-budgets","asch-financial-assessment-charging","asch-adult-safeguarding"]},{"id":"OV-29-ACCEPTED","update":"Add legal_status values partially_in_force and not_commenced, enforce not_commenced as non-operative, and add years as a clock unit.","status":"Applied in v1.7.0 adults Care Act anchors release.","lifecycle_status":"current","service_ids":[]},{"id":"OV-30-ACCEPTED","update":"Add the 21 Wave 4 stages and declared handoffs.","status":"Applied in v1.8.0 Wave 4 children's reference-data release.","lifecycle_status":"current","service_ids":["ce-mash","ce-early-help-family-support","ce-child-in-need-protection","ce-family-group-decision-making","ce-looked-after-children","res-legal-monitoring-officer"]},{"id":"OV-31-ACCEPTED","update":"Add the source-checked Wave 4 legal/guidance anchors; keep legal review pending.","status":"Applied in v1.8.0 Wave 4 children's reference-data release.","lifecycle_status":"current","service_ids":["ce-mash","ce-early-help-family-support","ce-child-in-need-protection","ce-family-group-decision-making","ce-looked-after-children","res-legal-monitoring-officer"]},{"id":"OV-32-ACCEPTED","update":"Add legal escalation and child-in-need step-down relationships.","status":"Applied in v1.8.0 Wave 4 children's reference-data release.","lifecycle_status":"current","service_ids":["ce-child-in-need-protection","res-legal-monitoring-officer","ce-early-help-family-support"]},{"id":"OV-33-ACCEPTED","update":"Add practice_direction for the Public Law Outline.","status":"Applied in v1.8.0 Wave 4 children's reference-data release.","lifecycle_status":"current","service_ids":[]},{"id":"OV-34-ACCEPTED","update":"Add CI-30 to CI-34 and extend CI-01 affected services.","status":"Applied in v1.8.0 Wave 4 children's reference-data release.","lifecycle_status":"current","service_ids":["ce-mash","ce-early-help-family-support","ce-child-in-need-protection","ce-family-group-decision-making","res-legal-monitoring-officer"]},{"id":"OV-35-ACCEPTED","update":"Add 11 links and regenerate service caps, capability consumers and analytical associations.","status":"Applied in v1.8.0 Wave 4 children's reference-data release.","lifecycle_status":"current","service_ids":["ce-mash","ce-early-help-family-support","ce-child-in-need-protection","ce-looked-after-children"]},{"id":"OV-36-ACCEPTED","update":"Add five owner-verified clocks; use numbered paragraphs only for 167 and 169 and page/section locators for the three unnumbered directions.","status":"Applied in v1.8.0 Wave 4 children's reference-data release.","lifecycle_status":"current","service_ids":["ce-mash","ce-child-in-need-protection"]},{"id":"OV-39-ACCEPTED","update":"Add five service-capability links: waste collection cap-04/cap-14; leisure cap-04; parks cap-14; customer contact cap-04. Hold arguable links for later review.","status":"Applied in v1.9.0 fees-and-charges candidate.","lifecycle_status":"current","service_ids":["pla-waste-collection","pla-leisure-services","pla-parks-green-spaces","cor-customer-contact"]},{"id":"OV-40-ACCEPTED","update":"Add anc-tppa2025-not-commenced and CI-35.","status":"Applied in v1.9.0 fees-and-charges candidate.","lifecycle_status":"current","service_ids":["pla-leisure-services","pla-libraries","pla-parks-green-spaces","pla-culture-heritage-archives","res-property-fm"]},{"id":"OV-41-ACCEPTED","update":"Add anc-electoral-rpa1983-candidate-deposit to cor-electoral-services.","status":"Applied in v1.9.0 fees-and-charges candidate.","lifecycle_status":"current","service_ids":["cor-electoral-services"]},{"id":"OV-60","update":"48 stages and five additional hand-offs, seven statutory-decision flags preserved","status":"Proposed for owner decision","lifecycle_status":"current","service_ids":["asch-adult-safeguarding","asch-homecare-commissioning","asch-reablement-intermediate-care","ce-care-leavers","ce-looked-after-children","hou-housing-register-allocations"]},{"id":"OV-61","update":"131 candidate anchors; status/date/excerpt checks subject to source review; legal review pending","status":"Proposed for owner decision","lifecycle_status":"current","service_ids":["asch-adult-safeguarding","asch-homecare-commissioning","asch-reablement-intermediate-care","ce-care-leavers","ce-looked-after-children","hou-housing-register-allocations"]},{"id":"OV-62","update":"Six existing anchors gained only additive scope links","status":"Proposed for owner decision","lifecycle_status":"current","service_ids":["asch-adult-safeguarding","asch-homecare-commissioning","ce-care-leavers"]},{"id":"OV-63","update":"Nine sourced directional relationships","status":"Proposed for owner decision","lifecycle_status":"current","service_ids":["asch-adult-needs-assessment","asch-adult-safeguarding","asch-care-planning-personal-budgets","asch-homecare-commissioning","asch-reablement-intermediate-care","ce-care-leavers","hou-homelessness-prevention-relief","hou-housing-register-allocations"]},{"id":"OV-64","update":"18 additive service-capability links; cap-02 remains gated","status":"Proposed for owner decision","lifecycle_status":"current","service_ids":["asch-adult-safeguarding","asch-homecare-commissioning","ce-care-leavers","hou-housing-register-allocations"]},{"id":"OV-65","update":"Eleven chapter 14 guidance anchors, one Children Act paragraph 19C anchor and regulation 44 added preparation link","status":"Proposed for owner decision","lifecycle_status":"current","service_ids":["asch-adult-safeguarding","ce-care-leavers","ce-looked-after-children"]},{"id":"OV-60-65-FINALISATION","update":"Source-verified longer Chapter 14 quotations and regenerated derived counts without reference-semantic changes","status":"Sealed for PaceLine Local acceptance checks","lifecycle_status":"current","service_ids":["asch-adult-safeguarding"]},{"id":"OV-76-OWNER-CORRECTION","update":"Reconcile only the four Wave 7 service caps arrays to all 29 canonical service-capability links and regenerate dependent views.","status":"Applied to corrected v1.12.0 candidate on 20 October 2026.","lifecycle_status":"current","service_ids":["hou-private-sector-housing-enforcement","hou-rent-collection","hou-tenancy-management","res-housing-benefit"]},{"id":"OV-78-OWNER-APPROVAL","update":"Set stp-hb-10-migrate statutory_decision to true as the conservative hold classification.","status":"Applied to corrected v1.12.0 candidate on 20 October 2026.","lifecycle_status":"current","service_ids":["res-housing-benefit"]},{"id":"OV-79-V1130-INTERIM-CORRECTION","update":"Restore 35 accepted hand-offs; record six actual flags once; apply in_force/operative-false convention to 43 Wave 9-11 enabling-power anchors; confirm gated taxi cap-02.","status":"Applied in v1.13.0 interim corrected candidate; not published, pinned, deployed or switched.","lifecycle_status":"current","service_ids":["asch-care-planning-personal-budgets","asch-direct-payments","asch-occupational-therapy","asch-dols","ce-children-missing-education","ce-school-place-planning","pla-taxi-licensing"]}],"evidence_total":8435,"evidence_verified":8380,"evidence_note":"Register totals. The app data carries only the sources cited by changes, rules or products shown here: see evidence_exported.","evidence_exported":7006,"evidence_exported_verified":6979,"sources_checked_on":"2026-11-09"},"directorates":[{"id":"ASCH","label":"Adult social care and health","short_label":"Adult social care and health","service_ids":["asch-0-19-public-health","asch-adult-needs-assessment","asch-adult-safeguarding","asch-care-planning-personal-budgets","asch-community-equipment","asch-dols","asch-direct-payments","asch-financial-assessment-charging","asch-homecare-commissioning","asch-ld-autism-services","asch-mental-capacity-best-interests","asch-mental-health-social-work","asch-occupational-therapy","asch-public-health-commissioning","asch-reablement-intermediate-care","asch-residential-nursing-commissioning","asch-sexual-health","asch-substance-misuse"]},{"id":"Children and Education","label":"Children and education","short_label":"Children and education","service_ids":["ce-care-leavers","ce-child-death-review","ce-child-in-need-protection","ce-children-missing-education","ce-children-with-disabilities","ce-ehcp-needs-assessment","ce-early-help-family-support","ce-early-years-sufficiency","ce-family-group-decision-making","ce-fostering-adoption","ce-home-to-school-transport","ce-looked-after-children","ce-mash","ce-school-admissions","ce-attendance-enforcement","ce-school-place-planning","ce-virtual-school","ce-youth-offending"]},{"id":"Housing","label":"Housing","short_label":"Housing","service_ids":["hou-community-asb","hou-disabled-facilities-grants","hou-grt-sites","hou-hmo-licensing","hou-homelessness-prevention-relief","hou-housing-advice-options","hou-housing-register-allocations","hou-leasehold-services","hou-planned-maintenance","hou-private-sector-housing-enforcement","hou-rent-collection","hou-responsive-repairs","hou-supported-housing-commissioning","hou-temporary-accommodation","hou-tenancy-asb","hou-tenancy-management"]},{"id":"Place","label":"Place and environment","short_label":"Place","service_ids":["pla-building-control","pla-environmental-health","pla-fly-tipping-response","pla-highways-maintenance","pla-parking-traffic","pla-planning-development-management","pla-planning-policy-local-plan","pla-premises-licensing","pla-street-cleansing","pla-taxi-licensing","pla-trading-standards","pla-waste-collection","pla-waste-disposal","pla-civil-registration","pla-culture-heritage-archives","pla-economic-development","pla-emergency-planning","pla-flood-risk-coastal","pla-leisure-services","pla-libraries","pla-parks-green-spaces"]},{"id":"Resources","label":"Resources and support functions","short_label":"Resources","service_ids":["res-business-rates","res-council-tax-support","res-council-tax-collection","res-finance-s151","res-hr-people","res-housing-benefit","res-ict-digital","res-insurance-risk","res-internal-audit-risk","res-legal-monitoring-officer","res-payroll-pensions","res-procurement","res-property-fm","res-treasury-management"]},{"id":"Corporate","label":"Corporate and support functions","short_label":"Corporate","service_ids":["cor-communications","cor-complaints","cor-customer-contact","cor-democratic-services","cor-electoral-services","cor-equalities-diversity","cor-foi-eir","cor-member-support","cor-policy-strategy-performance","cor-scrutiny","cor-subject-access-requests"]}],"services":{"asch-0-19-public-health":{"name":"0–19 public health services (health visiting and school nursing)","directorate":"ASCH","statutory_status":"statutory duty","archetype":"commissioning and market management","narrative":"Every child has a health visitor from antenatal period to age five, delivering the five mandated reviews in the Healthy Child Programme alongside targeted support for families with additional needs. School nurses take over from age five, providing universal services (vaccinations, growth monitoring) and targeted support for children with additional needs, including safeguarding and mental health. Referrals come through midwifery, GP registration, school screening, and partner agencies. The service increasingly works through Family Hubs.","boundary":null,"benefit_primary":"capacity release","recovery_priority":"moderate","legal_gated":false,"day30":[],"ibq":[],"failure_patterns":["waiting or completion times drifting past statutory or policy expectation","quality variation across teams without systematic sampling"],"journey_id":"jrn-ph19-healthy-child","proposed":false,"journey_status":"built"},"asch-adult-needs-assessment":{"name":"Adult needs assessment","directorate":"ASCH","statutory_status":"statutory duty","archetype":"statutory casework","narrative":"People approach the council by self-referral, carer referral, or referral from NHS colleagues (particularly hospital discharge teams), GPs, housing, and police. A first contact team screens against eligibility indicators and routes to the right pathway — community, hospital, mental health, learning disability, or transitions. A qualified practitioner, typically a social worker or occupational therapist, conducts a proportionate assessment of the adult’s needs and the impact on wellbeing, with family and carers involved. The assessment concludes with an eligibility decision and, where eligible, a care and support plan with a personal budget.","boundary":"the assessment itself and the eligibility determination remain with practitioners holding appropriate skills and competence; the DASS is accountable for the statutory function","benefit_primary":"capacity release","recovery_priority":"critical","legal_gated":true,"day30":["risk-stratify the entire waiting list and contact the highest-risk cohort","stand up a weekly waiting list report to the DASS","triage the longest-waiting cases for immediate allocation","confirm interim support offer for people waiting"],"ibq":["how many people are waiting, how long, and what risk are they carrying","what happens to a person while they wait – who checks on them","how many care packages have not been reviewed in over a year","would two different teams reach the same eligibility decision on the same case"],"failure_patterns":["assessment waiting list growth without risk stratification","review backlog leaving packages unexamined for years","carer assessment under-delivery against the statutory duty","inconsistent eligibility decisions"],"journey_id":"jrn-asc-assessment-to-income","proposed":false,"journey_status":"built"},"asch-adult-safeguarding":{"name":"Adult safeguarding","directorate":"ASCH","statutory_status":"statutory duty","archetype":"statutory casework","narrative":"Concerns reach the council from care providers, NHS, police, family, and the public — often through a single adult social care front door. A duty team screens each contact against the s42 threshold: whether the adult has care needs, is experiencing or at risk of abuse or neglect, and cannot protect themselves. Where the threshold is met, the council causes a s42 enquiry to be made, led by a safeguarding-trained social worker, usually working with partners. The enquiry concludes with a decision on what action is necessary to protect the adult, informed by what the adult wanted as outcomes.","boundary":"the s42 threshold decision, the conduct of the enquiry, and protective action remain with the qualified professional; safeguarding accountability rests with the DASS","benefit_primary":"capacity release","recovery_priority":"critical","legal_gated":true,"day30":["daily triage huddle with senior oversight of the undecided list","rapid audit of a sample of screened-out concerns","single tracked list of open SAR actions with named owners","confirm out-of-hours and escalation routes are staffed and known"],"ibq":["how old is the oldest unscreened concern, and who knows that today","what evidence shows thresholds are applied consistently across the duty team","which SAR recommendations from the last three years remain open, and why","what is the agency ratio at the front door and its trajectory"],"failure_patterns":["sustained s42 triage backlog","inconsistent threshold application at the front door","SAR recommendations not closing"],"journey_id":"jrn-asg-concern-to-learning","proposed":false,"journey_status":"built"},"asch-care-planning-personal-budgets":{"name":"Care planning and personal budgets","directorate":"ASCH","statutory_status":"statutory duty","archetype":"statutory casework","narrative":"Once eligibility is confirmed, the practitioner develops a care and support plan describing how the adult’s needs will be met. A resource allocation system (RAS) produces an indicative personal budget from the assessment scores, which the practitioner refines against the actual cost of the chosen services. The plan is agreed with the adult and (where applicable) their carer, signed off by a team manager, and commissioned through in-house brokerage or direct to provider. Reviews are scheduled at 12 months or earlier on a change of circumstance.","boundary":"Care-plan agreement, personal-budget judgement, package change and sign-off remain with the responsible practitioner and manager, with the person and, where appropriate, carers or representatives involved. Calculations, drafting, market intelligence and decision-support tools may inform the plan but do not approve or vary the package.","benefit_primary":"cost avoidance","recovery_priority":"high","legal_gated":true,"day30":["define the review backlog and risk-order it","sample panel decisions for documentation quality","reconcile package commitments to ledger","weekly run-rate grip"],"ibq":["What percentage of packages had their statutory review in the last 12 months?","What explains package cost growth: volume, acuity, or drift?","What did the last decision-quality sample find?"],"failure_patterns":["review backlog leaving packages unadjusted for years","package growth without documented need change"],"journey_id":"jrn-asc-assessment-to-income","proposed":false,"journey_status":"on_built_journey"},"asch-community-equipment":{"name":"Community equipment","directorate":"ASCH","statutory_status":"statutory duty","archetype":"commissioning and market management","narrative":"Community equipment gets aids into homes: grab rails, raised seating, beds, hoists, and the wider catalogue that keeps people independent. Demand arrives two ways. Low-risk items increasingly flow through self-assessment — a resident or carer completes a guided tool and equipment dispatches directly from the store, with clinical safety-netting behind the questions. Complex provision follows professional assessment on the OT sibling record: the prescription arrives, is validated against the specification, and delivery is scheduled. The store operates as a logistics service: inventory, delivery rounds, installation and demonstration at the doorstep, collection when equipment is no longer needed, and cleaning and recycling back into stock — recycling rates materially affect cost. Fitting and safe-use judgement at the threshold stays with the delivery workforce. Contract or shared-service arrangements are monitored on performance data (delivery models vary locally). Assessment judgement belongs to the OT sibling; shared referral context sits on the family record.","boundary":"clinical specification follows the OT's professional assessment (sibling record); fitting and safe-use checks stay with the physical workforce","benefit_primary":"cashable","recovery_priority":"moderate","legal_gated":false,"day30":[],"ibq":[],"failure_patterns":["waiting or completion times drifting past statutory or policy expectation","quality variation across teams without systematic sampling"],"journey_id":"jrn-eq-request-to-report","proposed":false,"journey_status":"built"},"asch-direct-payments":{"name":"Direct payments administration","directorate":"ASCH","statutory_status":"statutory duty","archetype":"transactional processing","narrative":"A person entitled to a personal budget can request a direct payment instead of council-arranged care, subject to capacity and agreement. The council sets up a pre-paid card or bank arrangement, issues guidance, and pays the budget at a regular frequency. The person then purchases their own care — frequently employing personal assistants directly under the tax and employment law framework — and the council monitors spend through card transaction data and periodic review. Unspent funds above a tolerance are recovered at review; discrepancies can trigger safeguarding or financial concerns.","boundary":"capacity and consent judgements, suspension and recovery decisions","benefit_primary":"capacity release","recovery_priority":"moderate","legal_gated":false,"day30":[],"ibq":[],"failure_patterns":["waiting or completion times drifting past statutory or policy expectation","quality variation across teams without systematic sampling"],"journey_id":"jrn-dp-request-to-report","proposed":false,"journey_status":"built"},"asch-dols":{"name":"Deprivation of Liberty Safeguards","directorate":"ASCH","statutory_status":"statutory duty","archetype":"statutory casework","narrative":"A care home or hospital (the Managing Authority) applies to the council as Supervisory Body when someone lacking capacity is, or is about to be, deprived of their liberty in the course of their care. The council allocates a Best Interests Assessor and a Mental Health Assessor from a rota. They visit, review records, and assess against the six qualifying requirements (age, mental capacity, mental health, best interests, eligibility, no refusals). An authorisation is then granted or refused, with conditions and a review date set.","boundary":null,"benefit_primary":"risk reduction","recovery_priority":"high","legal_gated":false,"day30":["freeze and define the backlog with a risk-tiered triage policy","audit the oldest and highest-risk cases first","establish weekly grip reporting on starts, conclusions, and deaths in queue","confirm accountable owner and legal escalation route"],"ibq":["How many people are currently deprived of liberty without authorisation, and how old is the oldest case?","What documented risk basis orders the queue?","What is the BIA capacity gap in whole-time equivalents?"],"failure_patterns":["assessment backlog measured in years with unauthorised deprivations continuing","prioritisation without documented risk basis"],"journey_id":"jrn-dol-request-to-report","proposed":false,"journey_status":"built"},"asch-homecare-commissioning":{"name":"Homecare commissioning","directorate":"ASCH","statutory_status":"statutory duty","archetype":"commissioning and market management","narrative":"The commissioning team sets the framework, hourly rates, and zoning arrangements for the local home care market. Individual packages are brokered against assessed need — either by in-house brokers or through an electronic dynamic purchasing system — and awarded to a provider. The provider delivers care calls on a schedule aligned to the support plan, logs attendance through electronic call monitoring, and invoices for reconciliation. Quality is managed through spot checks, contract review meetings, safeguarding concerns, and (where needed) intervention or contract termination.","boundary":"award decisions, fee-setting, and provider-failure responses carry public accountability","benefit_primary":"cost avoidance","recovery_priority":"high","legal_gated":false,"day30":["build the unmet-hours register with risk ratings","stand up provider risk review with finance and quality signals","triage highest-risk unfilled packages daily","confirm provider-failure contingency ownership"],"ibq":["How many commissioned hours are unmet today, and who is at highest risk?","Which providers would we not survive losing, and what is the plan?","What does our fee rate assume about carer pay versus what providers actually pay?"],"failure_patterns":["unmet commissioned hours concentrating in rural/complex postcodes","provider financial fragility surfacing as sudden exits"],"journey_id":"jrn-hc-market-to-report","proposed":false,"journey_status":"built"},"asch-ld-autism-services":{"name":"Learning disability and autism services","directorate":"ASCH","statutory_status":"statutory duty","archetype":"statutory casework","narrative":"Most people enter services through transitions from children’s services at 18, with planning beginning from 14. Some join later via community mental health, primary care, or family referral. A practitioner, often an LD or autism specialist, conducts a needs assessment, with particular attention to communication, sensory needs, and co-occurring mental and physical health conditions. Support is then delivered across supported living, day opportunities, employment support, and community clubs, coordinated through a lead practitioner. Annual health checks and hospital passports manage the NHS interface.","boundary":null,"benefit_primary":"cost avoidance","recovery_priority":"high","legal_gated":false,"day30":["list the top-cost cohort and audit progression plans","map the transitions pipeline two years out","triage out-of-area placements for review","confirm joint ownership with children's services"],"ibq":["How many of the top-30 cost placements have a current progression plan?","How many transitions arrive in the next 24 months and how many have plans?","What is the out-of-area trend?"],"failure_patterns":["very-high-cost placements accumulating without progression plans","transition cliff-edges from children's services arriving unplanned"],"journey_id":"jrn-lda-adulthood-to-report","proposed":false,"journey_status":"built"},"asch-mental-capacity-best-interests":{"name":"Mental capacity and best interests","directorate":"ASCH","statutory_status":"statutory duty","archetype":"statutory casework","narrative":"Capacity questions arise throughout adult social care (and in children’s transitions and some adult protection cases). The practitioner involved in the decision conducts the two-stage capacity test for the specific decision in question, records the rationale, and — where capacity is lacking — follows the best interests checklist, consulting those involved in the person’s care. For serious decisions (long-term residence, serious medical treatment, some financial decisions), the Court of Protection may need to be involved. IMCAs are instructed where the person is unbefriended.","boundary":null,"benefit_primary":"quality/compliance","recovery_priority":"moderate","legal_gated":false,"day30":[],"ibq":[],"failure_patterns":["waiting or completion times drifting past statutory or policy expectation","quality variation across teams without systematic sampling"],"journey_id":"jrn-mca-question-to-assurance","proposed":false,"journey_status":"built"},"asch-mental-health-social-work":{"name":"Mental health social work (s75 arrangements)","directorate":"ASCH","statutory_status":"statutory duty","archetype":"statutory casework","narrative":"Most work comes through community mental health teams where social workers are embedded under s75 partnership, through the Approved Mental Health Professional rota for MHA assessments, and through after-care duty cases under s117. An AMHP responds to requests for assessment (often from police under s136, or following medical request), attends alongside medical colleagues, and makes the personal statutory decision on detention. Care coordinators manage care plans and reviews for people open to the service. Mental Health Tribunal preparation is intensive and timebound.","boundary":null,"benefit_primary":"capacity release","recovery_priority":"high","legal_gated":false,"day30":["audit AMHP coverage against demand by time band","triage the s117 dispute register by resident impact","establish escalation route with the ICB","confirm accountable owner"],"ibq":["How many MHA assessment requests waited over 24 hours last month?","How many s117 disputes are open and what is the oldest?","Who chairs the escalation with health and when did it last meet?"],"failure_patterns":["AMHP rota gaps delaying MHA assessments in crisis","s117 aftercare cost and responsibility disputes drifting unresolved"],"journey_id":"jrn-mhsw-community-to-report","proposed":false,"journey_status":"built"},"asch-occupational-therapy":{"name":"Occupational therapy","directorate":"ASCH","statutory_status":"statutory duty","archetype":"statutory casework","narrative":"Referrals arrive from needs assessments, hospital discharge, falls services, primary care, and self-referral, and are triaged to the right pathway by urgency and complexity. The core of the service is the occupational therapist's assessment — typically in the person's home — of function, risk, and what would restore independence: equipment, minor adaptations, techniques, or major adaptations. Recommendations for equipment and minor adaptations flow to the community equipment sibling, which arranges and bears the cost of minor adaptations at the adopted journey boundary. Major adaptations generate the specification that drives the Disabled Facilities Grant pathway with Housing, where OT recommendations, means testing, and building work run as a multi-month, multi-professional programme. Complex cases involve architects, surveyors, and contractors, with the OT holding the clinical thread. Waiting lists are the service's defining pressure — often the longest in adult social care after assessments — making triage integrity matter. Reviews confirm outcomes. Equipment logistics and the store sit deliberately with the sibling record; shared referral routes are family context.","boundary":null,"benefit_primary":"capacity release","recovery_priority":"moderate","legal_gated":false,"day30":[],"ibq":[],"failure_patterns":["waiting or completion times drifting past statutory or policy expectation","quality variation across teams without systematic sampling"],"journey_id":"jrn-ot-referral-to-report","proposed":false,"journey_status":"built"},"asch-public-health-commissioning":{"name":"Public health commissioning","directorate":"ASCH","statutory_status":"statutory core with discretionary wrapper","archetype":"commissioning and market management","narrative":"The public health team identifies priority areas through the Joint Strategic Needs Assessment, the Joint Health and Wellbeing Strategy, and local political priorities. It discharges the council's statutory public-health core and mandated functions, including the mandated 0–19 and sexual-health functions, while commissioning a broader discretionary portfolio that includes substance-misuse treatment, mental wellbeing, weight management and tobacco control. Services are commissioned through procurement or grant, with contract management, quality monitoring and outcome measurement feeding the next commissioning cycle.","boundary":null,"benefit_primary":"capacity release","recovery_priority":"moderate","legal_gated":false,"day30":[],"ibq":[],"failure_patterns":["waiting or completion times drifting past statutory or policy expectation","quality variation across teams without systematic sampling"],"journey_id":"jrn-phc-need-to-assurance","proposed":false,"journey_status":"built"},"asch-reablement-intermediate-care":{"name":"Reablement and intermediate care","directorate":"ASCH","statutory_status":"statutory core with discretionary wrapper","archetype":"advice, information and prevention","narrative":"Referrals come almost entirely from hospital discharge teams and from social work assessments that identify rehabilitation potential. The reablement team — occupational therapists, physiotherapists, and reablement workers — delivers a short, goal-focused programme in the person’s home, typically four to six weeks. Progress is reviewed against goals, with exercises, equipment, and environment changes as needed. At the end of the programme the person either returns to independence, is referred for longer-term care, or is stepped up for specialist input.","boundary":null,"benefit_primary":"cost avoidance","recovery_priority":"moderate","legal_gated":false,"day30":[],"ibq":[],"failure_patterns":["waiting or completion times drifting past statutory or policy expectation","quality variation across teams without systematic sampling"],"journey_id":"jrn-hc-market-to-report","proposed":false,"journey_status":"on_built_journey"},"asch-residential-nursing-commissioning":{"name":"Residential and nursing care commissioning","directorate":"ASCH","statutory_status":"statutory duty","archetype":"commissioning and market management","narrative":"When home care is no longer sufficient or safe, the practitioner discusses residential or nursing care with the person and their family. A placement search is conducted against the person’s needs, preferences, and the council’s agreed rate structure, with choice of accommodation rules applied. The placement is agreed, a contract is signed with the provider, and the person moves. Ongoing review manages quality, cost, and changes in need. A minority of placements are made or part-funded under NHS Funded Nursing Care or Continuing Healthcare.","boundary":null,"benefit_primary":"cashable","recovery_priority":"high","legal_gated":false,"day30":["reconcile placement commitments against budget","review every placement in a below-Good setting","establish weekly placement panel grip","confirm market-failure escalation route"],"ibq":["What share of placements are spot-purchased and at what premium?","How many residents are in settings rated below Good, and why?","What explains the run-rate variance: volume, rate, or acuity?"],"failure_patterns":["placement rates rising above budget assumption with spot-purchasing dominance","quality-concern placements continuing for lack of alternatives"],"journey_id":"jrn-rn-market-to-report","proposed":false,"journey_status":"built"},"asch-sexual-health":{"name":"Sexual health services","directorate":"ASCH","statutory_status":"statutory duty","archetype":"commissioning and market management","narrative":"People access services through self-booking (online or by phone), walk-in clinics, and through primary care and school nursing referral. Online services provide self-test kits, results, and onward referral. Clinic services cover testing, treatment, contraception, PrEP, and safeguarding. Contact tracing follows positive results. Services are commissioned by the council from NHS and third sector providers, usually across a system footprint, and are mandated under the public health framework.","boundary":"clinical care and positive-result handling stay with clinicians under NHS standards","benefit_primary":"quality/compliance","recovery_priority":"moderate","legal_gated":false,"day30":[],"ibq":[],"failure_patterns":["waiting or completion times drifting past statutory or policy expectation","quality variation across teams without systematic sampling"],"journey_id":"jrn-sh-needs-to-report","proposed":false,"journey_status":"built"},"asch-substance-misuse":{"name":"Substance misuse and drug and alcohol services","directorate":"ASCH","statutory_status":"discretionary","archetype":"commissioning and market management","narrative":"Referrals come from self-referral, primary care, criminal justice, A&E, and drug- and alcohol-related deaths reviews. Providers conduct assessment, harm reduction, structured treatment (psychosocial and medication-assisted), prescribing, and recovery support. Commissioning is typically through a prime provider or consortium arrangement with specialist subcontracts for residential rehabilitation, young people, and specific cohorts. Outcomes are reported through the National Drug Treatment Monitoring System.","boundary":null,"benefit_primary":"capacity release","recovery_priority":"moderate","legal_gated":false,"day30":[],"ibq":[],"failure_patterns":["waiting or completion times drifting past statutory or policy expectation","quality variation across teams without systematic sampling"],"journey_id":"jrn-sm-need-to-report","proposed":false,"journey_status":"built"},"ce-attendance-enforcement":{"name":"School attendance enforcement","directorate":"Children and Education","statutory_status":"statutory duty","archetype":"regulatory and enforcement","narrative":"Attendance data flows from schools continuously, and analysis surfaces the persistent and severe absence that triggers council involvement. The first response is engagement, not sanction: attendance officers work with school and family to understand why a child is not attending — illness, anxiety, unmet need, family circumstance — and attendance plans set expectations with support (the support-first sequence reflects the DfE statutory guidance Working together to improve school attendance). Where engagement fails and absence is unauthorised, the statutory sanction routes open: penalty notices under Education Act 1996 s444A and the national framework (SI 2024/210), and prosecution under s444 prepared with legal services for court. Every sanction decision is human. School attendance orders address children not registered at any school, on the boundary with the CME sibling. Casework closes on sustained return or exhausted process. Exclusions and CME are deliberate siblings; shared data-matching infrastructure sits on the family record.","boundary":"all sanction and prosecution decisions; the family-facing casework judgement","benefit_primary":"cost avoidance","recovery_priority":"moderate","legal_gated":true,"day30":[],"ibq":[],"failure_patterns":["waiting or completion times drifting past statutory or policy expectation","quality variation across teams without systematic sampling"],"journey_id":"jrn-ae-attendance","proposed":false,"journey_status":"built"},"ce-care-leavers":{"name":"Care leavers","directorate":"Children and Education","statutory_status":"statutory duty","archetype":"statutory casework","narrative":"From 16, children in care are allocated a Personal Adviser alongside their social worker, and at 18 responsibility transitions to the leaving care team. A pathway plan is reviewed six-monthly covering accommodation, education, employment and training, health, relationships, finances, and identity. The Personal Adviser holds the primary relationship through moves, crises, and milestones. The council’s published local offer sets out the specific support available (setting-up costs, council tax exemption, bursaries, and the extended Staying Close duty).","boundary":"pathway decisions made with the young person; accommodation and safeguarding responses","benefit_primary":"capacity release","recovery_priority":"critical","legal_gated":false,"day30":["contact sweep of every not-in-touch care leaver","accommodation risk review – anyone in B&B or unsuitable settings escalated same week","housing joint protocol check with named escalation route","PA caseload rebalance for the highest-need cohort"],"ibq":["how many care leavers are we not in touch with – and who is looking for them","is any care leaver in B&B tonight","would a care leaver recognise their pathway plan as theirs","does the housing protocol actually prevent our own care leavers being found intentionally homeless"],"failure_patterns":["care leavers out of touch and outcomes unknown","unsuitable accommodation including B&B use","pathway plans absent, generic, or out of date"],"journey_id":"jrn-cl-leaving-care","proposed":false,"journey_status":"built"},"ce-child-death-review":{"name":"Child death review and serious incident learning","directorate":"Children and Education","statutory_status":"statutory duty","archetype":"statutory casework","narrative":"Every child death is reviewed by a Child Death Overview Panel convened with health partners, with learning fed into local practice. Serious safeguarding incidents are notified to the national Child Safeguarding Practice Review Panel, and a local Child Safeguarding Practice Review is commissioned where the criteria are met. Reviews are led by an independent reviewer, involve all relevant agencies, and produce a published report. Learning dissemination and embedding follow through the safeguarding partnership.","boundary":null,"benefit_primary":"quality/compliance","recovery_priority":"moderate","legal_gated":false,"day30":[],"ibq":[],"failure_patterns":["waiting or completion times drifting past statutory or policy expectation","quality variation across teams without systematic sampling"],"journey_id":"jrn-cdr-child-death-review","proposed":false,"journey_status":"built"},"ce-child-in-need-protection":{"name":"Child in need and child protection","directorate":"Children and Education","statutory_status":"statutory duty","archetype":"statutory casework","narrative":"Once allocated, a qualified social worker completes a single assessment within 45 working days, visiting the child, meeting parents and carers, and gathering partner information. Where risks of significant harm are identified, a strategy discussion with police and health leads to a s47 enquiry and, typically, an initial child protection conference within 15 working days. The outcome is a child in need plan, a child protection plan, or care proceedings. Cases stay open with regular visits, reviews, and plan revision until identified risks have reduced or the child has moved out of the plan.","boundary":"every statutory decision and all direct work with children and families stays with qualified social workers under management oversight","benefit_primary":"cost avoidance","recovery_priority":"critical","legal_gated":false,"day30":["verify allocation of every open case and eliminate nominal allocations","stand up visiting exception reporting with same-week management response","senior review of all cases open longest at child in need without progress","agency workforce stabilisation plan with conversion offers"],"ibq":["are there any unallocated children today – and would the frontline agree","what are actual caseloads, not averages","how many children are on a second or subsequent protection plan, and why","is supervision happening, and does it change decisions"],"failure_patterns":["caseloads above safe levels producing drift and delay","plans not progressing – repeat child protection plans","unallocated or nominally allocated cases","management oversight and supervision not happening"],"journey_id":"jrn-cp-strategy-to-outcome","proposed":false,"journey_status":"built"},"ce-children-missing-education":{"name":"Children missing education and elective home education","directorate":"Children and Education","statutory_status":"statutory duty","archetype":"statutory casework","narrative":"The service exists to find children who are not in education and get them back into it. Identification is data work: school rolls cross-referenced against council tax, health, and benefits records to surface children of compulsory school age with no school place — matching at a scale impossible manually. Cases are triaged by risk, then the human work begins: contact, doorstep visits, and welfare checks to locate the child and understand the situation. Elective home education runs alongside: parents notify or are identified, and the suitability of provision is assessed through engagement with the family, with school attendance orders available where education is not suitable. The Children's Wellbeing and Schools Act 2026 register and consent-to-withdraw duties are enacted but NOT yet commenced — existing law applies until regulations land, and this narrative describes current practice. Escalation routes to attendance enforcement and safeguarding are defined. Attendance and exclusions are siblings; the matching infrastructure is a family asset.","boundary":"suitability and consent decisions, welfare visits, and any safeguarding escalation","benefit_primary":"cost avoidance","recovery_priority":"high","legal_gated":true,"day30":["reconcile the CME list against available data sources","triage unlocated children by risk","audit EHE cases with safeguarding flags","weekly grip on locate-and-provide times"],"ibq":["How many children are unlocated today and how long has the oldest case been open?","How do we know the CME list is complete?","How many EHE children have safeguarding flags and current assessments? (Register duty NOT yet commenced – existing law applies)"],"failure_patterns":["CME lists incomplete against data-matching reality","EHE growth outpacing suitability assessment capacity"],"journey_id":"jrn-cme-missing-education","proposed":false,"journey_status":"built"},"ce-children-with-disabilities":{"name":"Children with disabilities","directorate":"Children and Education","statutory_status":"statutory duty","archetype":"statutory casework","narrative":"A specialist team holds the cohort, with referrals from education (mostly at 14+), health, and parents. Needs assessments proceed under s17 of the Children Act with specialist expertise in medical complexity and disability. Care packages combine short breaks, direct payments, personal assistants, and specialist health input. Transitions to adult services from 14 onwards are a core and growing part of the work.","boundary":null,"benefit_primary":"cost avoidance","recovery_priority":"high","legal_gated":false,"day30":["define waiting lists with risk ratings","audit threshold decisions across the CWD/CIN/SEND boundary","triage families in or near crisis","confirm accountable owner"],"ibq":["How long is the short-breaks wait and who is waiting longest?","How many children bounced between teams before allocation last quarter?","What did threshold sampling find?"],"failure_patterns":["short-breaks waiting lists pushing families to crisis","threshold disputes between CWD, CIN, and SEND leaving children unheld"],"journey_id":"jrn-cwd-disabled-children","proposed":false,"journey_status":"built"},"ce-early-help-family-support":{"name":"Early help and family support","directorate":"Children and Education","statutory_status":"statutory core with discretionary wrapper","archetype":"advice, information and prevention","narrative":"Families are identified by schools, health visitors, Family Hubs, and GPs, or self-refer through the council’s front door. A lead practitioner completes an Early Help Assessment with the family and convenes a Team Around the Family meeting to agree a plan. Interventions are delivered by family workers, parenting programmes, Family Hub services, and voluntary sector partners. Cases close when outcomes are met, step down from statutory services, or step up if concerns escalate.","boundary":null,"benefit_primary":"cost avoidance","recovery_priority":"moderate","legal_gated":false,"day30":[],"ibq":[],"failure_patterns":["waiting or completion times drifting past statutory or policy expectation","quality variation across teams without systematic sampling"],"journey_id":"jrn-cfd-contact-to-plan","proposed":false,"journey_status":"on_built_journey"},"ce-early-years-sufficiency":{"name":"Early years sufficiency and childcare","directorate":"Children and Education","statutory_status":"statutory duty","archetype":"commissioning and market management","narrative":"Parents check their funded entitlement eligibility and choose a provider — a childminder, nursery, or school-based setting. The council pays providers via headcount funding based on termly returns, applying the national funding formula and monitoring provider quality alongside Ofsted. The sufficiency duty requires annual assessment of supply against demand and intervention where gaps emerge. Provider market management — recruitment support, business advice, specialist grants — runs alongside.","boundary":"funding-rate and strategy decisions; provider relationships in a fragile market","benefit_primary":"cost avoidance","recovery_priority":"moderate","legal_gated":false,"day30":[],"ibq":[],"failure_patterns":["waiting or completion times drifting past statutory or policy expectation","quality variation across teams without systematic sampling"],"journey_id":"jrn-eys-places-to-payment","proposed":false,"journey_status":"built"},"ce-ehcp-needs-assessment":{"name":"EHCP needs assessment (current regime)","directorate":"Children and Education","statutory_status":"statutory duty","archetype":"statutory casework","narrative":"A parent, school, or young person submits a request for an EHC needs assessment. The council decides within six weeks whether to assess. If it proceeds, statutory advice is sought from six parties — parent, educational psychologist, school or early years setting, health, social care, and the young person — over the following weeks. A draft plan is issued, parents have 15 days to name a preferred school, and the final plan is issued within 20 weeks end-to-end. Contested decisions proceed to the First-tier Tribunal.","boundary":"decisions to assess, on provision, and on placement remain professional under the statutory scheme; plan content is professionally owned even where agent-drafted","benefit_primary":"cost avoidance","recovery_priority":"critical","legal_gated":true,"day30":["weekly compliance clock report by stage, visible to the DCS","triage of the oldest fifty open assessments with named recovery owners","EP advice pipeline review and prioritisation","single view of tribunal deadlines and concessions in flight"],"ibq":["where in the twenty weeks does the time actually go, on evidence","what proportion of plans meet the quality standard on audit","why are we conceding at tribunal, case by case","what is the deficit trajectory under current placement patterns"],"failure_patterns":["20-week compliance collapse","plan quality failure driving tribunal loss","high-needs block deficit spiral"],"journey_id":"jrn-ehcp-request-to-review","proposed":false,"journey_status":"built"},"ce-family-group-decision-making":{"name":"Family group decision-making","directorate":"Children and Education","statutory_status":"statutory duty","archetype":"statutory casework","narrative":"When a child is at risk of entering care, a coordinator convenes the extended family network — often including grandparents, uncles, aunts, non-resident parents, and close friends. The social worker attends at the start to share concerns, then leaves the family to plan privately. The family’s plan is tested against the council’s safeguarding concerns and accepted, amended, or rejected. Implementation is monitored through ongoing social work involvement.","boundary":null,"benefit_primary":"capacity release","recovery_priority":"moderate","legal_gated":false,"day30":[],"ibq":[],"failure_patterns":["waiting or completion times drifting past statutory or policy expectation","quality variation across teams without systematic sampling"],"journey_id":"jrn-cp-strategy-to-outcome","proposed":false,"journey_status":"on_built_journey"},"ce-fostering-adoption":{"name":"Fostering and adoption","directorate":"Children and Education","statutory_status":"statutory duty","archetype":"statutory casework","narrative":"Fostering enquiries come through advertising, word of mouth, and existing carer networks; adopters increasingly enter through Regional Adoption Agencies. Applicants go through information sessions, initial checks, a Form F (or equivalent) full assessment, and approval by a fostering or adoption panel. Approved carers or adopters are then matched to children — directly when a looked after child needs a placement, or via family-finding for adopters after a placement order. Post-approval support, training, and annual reviews continue throughout.","boundary":null,"benefit_primary":"cashable","recovery_priority":"high","legal_gated":false,"day30":["map the recruitment funnel and attrition points","review every child placed IFA in the last quarter for match rationale","weekly pipeline grip","confirm sufficiency strategy ownership"],"ibq":["What was net carer gain last year and what explains attrition?","What is the IFA premium per placement and the trend?","How long does approval take and where does the pipeline leak?"],"failure_patterns":["in-house carer recruitment losing ground to IFA reliance","assessment pipeline attrition and delay"],"journey_id":"jrn-fa-fostering-adoption","proposed":false,"journey_status":"built"},"ce-home-to-school-transport":{"name":"Home-to-school transport","directorate":"Children and Education","statutory_status":"statutory duty","archetype":"transactional processing","narrative":"Parents apply for transport via online or paper application, typically in the spring before the academic year starts. The council checks eligibility against the statutory distance, age, route safety, and SEND criteria. Transport is procured via taxi, minibus, or bus operator frameworks, with route optimisation software matching pupils to vehicles. Passenger assistants are rostered where needed. Appeals and in-year route changes run continuously alongside contract management.","boundary":"eligibility and appeal decisions; safeguarding vetting of drivers and passenger assistants","benefit_primary":"cashable","recovery_priority":"high","legal_gated":false,"day30":["reconcile routes to contracts to invoices","sample eligibility decisions for consistency","review single-occupancy arrangements for safety-vs-cost rationale","weekly run-rate grip"],"ibq":["Which cost driver explains variance: pupils, routes, or operator price?","What did eligibility sampling find?","What share of spend is single-occupancy and why?"],"failure_patterns":["cost growth outstripping budget on SEND routes","appeals and complaints clustering on eligibility decisions"],"journey_id":"jrn-hts-apply-to-travel","proposed":false,"journey_status":"built"},"ce-looked-after-children":{"name":"Looked after children","directorate":"Children and Education","statutory_status":"statutory duty","archetype":"statutory casework","narrative":"When a child becomes looked after — voluntarily under s20, by court order, or via emergency protection — the council assumes corporate parenting responsibility. A care plan is drawn up and reviewed by an Independent Reviewing Officer at 20 working days, then 3 months, then six-monthly. Placement, education, health, and permanence are planned and tracked in parallel. Day-to-day parenting happens through foster carers, residential staff, or kinship carers, with the social worker as lead professional.","boundary":"placement, permanence, and care planning decisions; the IRO's independent oversight is actor-mandated","benefit_primary":"cost avoidance","recovery_priority":"critical","legal_gated":false,"day30":["senior review of every child in an unregistered or crisis placement","weekly placement panel chaired at head-of-service level or above","permanence tracker stood up for the whole cohort","sufficiency and pipeline position confirmed with commissioning"],"ibq":["is any child in an unregistered placement tonight – and what is the exit plan per child","what is the placement cost trajectory and what assumption does the budget make","how many children moved three or more times this year","how long does permanence actually take here"],"failure_patterns":["children placed in unregistered settings","placement instability – multiple moves","permanence drift and care planning delay","placement cost trajectory overwhelming the budget"],"journey_id":"jrn-cp-strategy-to-outcome","proposed":false,"journey_status":"on_built_journey"},"ce-mash":{"name":"Referral and multi-agency safeguarding (MASH)","directorate":"Children and Education","statutory_status":"statutory duty","archetype":"statutory casework","narrative":"Referrals reach the MASH from schools, police, health, the public, and other council services by phone, secure portal, and automated feeds — police Public Protection Notices for domestic abuse are usually the single largest channel. A multi-agency screening team made up of social workers, police, health, and often others reviews each contact against threshold definitions and decides on action: no further action, early help, child in need, or s47 enquiry. Urgent decisions are made within hours, standard within one working day. Cases are then routed to the appropriate delivery team.","boundary":"threshold and s47 decisions rest with qualified social workers; strategy discussions are multi-agency professional judgement","benefit_primary":"cost avoidance","recovery_priority":"critical","legal_gated":true,"day30":["senior daily oversight of the unactioned contact list until cleared","rapid audit of a sample of no-further-action decisions","escalate partner attendance and data-sharing gaps to LSCP executive level","verify out-of-hours interface and handover integrity"],"ibq":["how old is the oldest undecided contact, and who is accountable for it today","what does audit say about no-further-action decisions","what is the re-referral rate telling us about decision quality","do police and health actually contribute information before decisions are made"],"failure_patterns":["contact backlog at the front door with decisions out of timescale","inconsistent thresholds against the continuum of need","partner information not contributed at the point of decision"],"journey_id":"jrn-cfd-contact-to-plan","proposed":false,"journey_status":"built"},"ce-school-admissions":{"name":"School admissions","directorate":"Children and Education","statutory_status":"statutory duty","archetype":"transactional processing","narrative":"Parents submit co-ordinated applications for the normal round via the council’s online portal, ranking their school preferences. The admissions team validates applications and schools apply their oversubscription criteria — typically distance, catchment, sibling, and faith where relevant. National Offer Day confirms offers; appeal panels hear disputes over the following months. In-year admissions, Fair Access Panel placements for hard-to-place children, and managed moves run continuously outside the normal round.","boundary":"fair access placements, any direction decision, and the independent appeal panels' judgements","benefit_primary":"capacity release","recovery_priority":"moderate","legal_gated":false,"day30":[],"ibq":[],"failure_patterns":["waiting or completion times drifting past statutory or policy expectation","quality variation across teams without systematic sampling"],"journey_id":"jrn-sad-arrangements-to-appeal","proposed":false,"journey_status":"built"},"ce-school-place-planning":{"name":"School place planning","directorate":"Children and Education","statutory_status":"statutory duty","archetype":"commissioning and market management","narrative":"A planning team combines demographic projections, birth data, NHS registration, dwelling completion data, and school census information to forecast demand five to ten years ahead. Where supply is insufficient, options — expansion of existing schools, free school presumption competition, or new maintained schools under the Children's Wellbeing and Schools Act 2026 — are appraised and consulted on. Cabinet takes decisions following consultation. Capital programme delivery, through schools’ own governance or the council’s estates team, completes the cycle.","boundary":null,"benefit_primary":"capacity release","recovery_priority":"moderate","legal_gated":false,"day30":[],"ibq":[],"failure_patterns":["waiting or completion times drifting past statutory or policy expectation","quality variation across teams without systematic sampling"],"journey_id":"jrn-spp-forecast-to-places","proposed":false,"journey_status":"built"},"ce-virtual-school":{"name":"Virtual school","directorate":"Children and Education","statutory_status":"statutory duty","archetype":"statutory casework","narrative":"The Virtual School Head holds the current statutory responsibility for promoting the educational achievement of looked-after children across their placements, including out of borough. Personal Education Plans are drawn up and reviewed with the school, carer and social worker; statutory guidance describes termly review, rather than the statute itself. The team allocates Pupil Premium Plus funding, supports school admissions and exclusions decisions, and advocates for the cohort in wider education forums. The Children's Wellbeing and Schools Act 2026 contains an extension concerning children in need and children in formal kinship care, but that extension is not in force as at 21 October 2026.","boundary":null,"benefit_primary":"capacity release","recovery_priority":"moderate","legal_gated":false,"day30":[],"ibq":[],"failure_patterns":["waiting or completion times drifting past statutory or policy expectation","quality variation across teams without systematic sampling"],"journey_id":"jrn-vs-virtual-school","proposed":false,"journey_status":"built"},"ce-youth-offending":{"name":"Youth offending","directorate":"Children and Education","statutory_status":"statutory duty","archetype":"statutory casework","narrative":"Most low-level youth offending is diverted by police to community resolutions; remaining cases reach the YOT through out-of-court disposals or court convictions. A YOT officer completes an AssetPlus risk and needs assessment, drafts pre-sentence reports for court, and case-manages community sentences through to completion. The YOT combines social work, police, probation, health, and education expertise in a single team. Custodial transitions, resettlement, and through-care are the highest-risk part of the work.","boundary":null,"benefit_primary":"cost avoidance","recovery_priority":"moderate","legal_gated":false,"day30":[],"ibq":[],"failure_patterns":["waiting or completion times drifting past statutory or policy expectation","quality variation across teams without systematic sampling"],"journey_id":"jrn-yj-youth-justice","proposed":false,"journey_status":"built"},"hou-community-asb":{"name":"Community ASB (community safety function)","directorate":"Housing","statutory_status":"statutory power","archetype":"regulatory and enforcement","narrative":"Community ASB addresses anti-social behaviour beyond the landlord relationship — streets, parks, private housing — using the ASBCPA 2014 toolkit and partnership working. Reports arrive through the shared front door and police referral, and casework follows the same relational spine as the tenancy sibling: victim contact, evidence, coordination. The toolkit differs: community protection notices, public spaces protection order enforcement, closure powers, and civil injunctions, applied with police and legal services, with every formal step a human judgement (tool selection practice is local). Drug-related ASB and neighbour disputes dominate alongside noise. The Community Trigger — the statutory ASB case review — lets victims compel a multi-agency review when thresholds are met, and administering it sits here, tracked to statutory expectations. Hotspot analysis informs patrol and design responses with community safety partners. The directorate homing of this function (Housing per v2.1) remains an open editorial judgement, flagged since Wave 4. Tenancy remedies belong to the sibling; the shared caseworker model is family context.","boundary":null,"benefit_primary":"capacity release","recovery_priority":"moderate","legal_gated":false,"day30":[],"ibq":[],"failure_patterns":["service standards diverging from published policy","data quality undermining compliance evidence"],"journey_id":"jrn-casb-report-to-resolution","proposed":false,"journey_status":"built"},"hou-disabled-facilities-grants":{"name":"Disabled Facilities Grants (DFGs)","directorate":"Housing","statutory_status":"statutory duty","archetype":"transactional processing","narrative":"An occupational therapist in ASCH identifies the need for an adaptation during a needs assessment and refers to the DFG team. The grants officer means-tests the household and commissions a technical survey and works specification. A contractor is procured and the works delivered, with the officer managing payment against milestones. End-to-end cycle typically runs 6 to 12 months; the OT, grants, and works teams often sit in different parts of the council, making orchestration the central design problem.","boundary":"approval sign-off, works inspection, contractor judgement","benefit_primary":"capacity release","recovery_priority":"moderate","legal_gated":true,"day30":[],"ibq":[],"failure_patterns":["service standards diverging from published policy","data quality undermining compliance evidence"],"journey_id":"jrn-dfg-enquiry-to-payment","proposed":false,"journey_status":"built"},"hou-grt-sites":{"name":"Gypsy, Roma and Traveller sites","directorate":"Housing","statutory_status":"statutory power","archetype":"asset and infrastructure operations","narrative":"Residents apply to live on the council’s sites and are allocated pitches through the council’s allocation policy. A site manager maintains the site, collects rent, manages utilities, and responds to maintenance and neighbour issues. Unauthorised encampments on other land are handled through a Place-led team under ss77-78 of the Criminal Justice and Public Order Act 1994 (the police hold parallel powers under ss61-62). Site expansion proposals trigger planning and community engagement processes that are typically politically complex.","boundary":null,"benefit_primary":"capacity release","recovery_priority":"low","legal_gated":false,"day30":[],"ibq":[],"failure_patterns":[],"journey_id":"jrn-grt-need-to-pitch","proposed":false,"journey_status":"built"},"hou-hmo-licensing":{"name":"HMO licensing","directorate":"Housing","statutory_status":"statutory core with discretionary wrapper","archetype":"regulatory and enforcement","narrative":"Landlords apply for mandatory HMO licensing (5+ occupants sharing amenities) or, in scheme areas, additional or selective licensing. Officers verify applications, inspect premises, issue or refuse licences with conditions, and monitor compliance through follow-up inspections and complaints. Enforcement against unlicensed operation includes civil penalties and prosecution. Renewals run on a five-year cycle.","boundary":"fit-and-proper determinations, enforcement sanctions, and the inspection judgement","benefit_primary":"income protection","recovery_priority":"moderate","legal_gated":false,"day30":[],"ibq":[],"failure_patterns":["service standards diverging from published policy","data quality undermining compliance evidence"],"journey_id":"jrn-hmo-scheme-to-review","proposed":false,"journey_status":"built"},"hou-homelessness-prevention-relief":{"name":"Homelessness prevention and relief","directorate":"Housing","statutory_status":"statutory duty","archetype":"statutory casework","narrative":"Households approach the council in person, by phone, or through the online homelessness portal — typically triggered by a Section 21 notice (until Phase 1 RRA commencement on 1 May 2026), a relationship breakdown, a prison release, a friends-and-family placement ending, or domestic abuse. A housing options officer completes an assessment, issues a Personalised Housing Plan, and starts the 56-day relief duty clock. Where homelessness cannot be prevented or relieved, a s184 decision on priority need, intentionality, and local connection determines whether the main housing duty is owed. Emergency and temporary accommodation may be arranged in parallel, and reviews and appeals follow contested decisions.","boundary":"the s184 decision and all duty determinations remain with trained officers; suitability judgements stay human","benefit_primary":"cost avoidance","recovery_priority":"critical","legal_gated":true,"day30":["daily TA placement and cost report to a named senior owner","review of all nightly-paid placements for step-down options","audit a sample of closed approaches for gatekeeping risk","duty-clock exception report for cases approaching 56 days"],"ibq":["what is tonight's TA number, cost, and trend – and who owns it","what proportion of approaches end in prevention, and how does that compare","what do review and ombudsman outcomes say about decision quality","which prevention levers are funded and which are aspiration"],"failure_patterns":["temporary accommodation cost overwhelming the general fund","unlawful gatekeeping at the front door","PHP quality collapse under volume"],"journey_id":"jrn-hl-approach-to-move-on","proposed":false,"journey_status":"built"},"hou-housing-advice-options":{"name":"Housing advice and options","directorate":"Housing","statutory_status":"statutory duty","archetype":"advice, information and prevention","narrative":"People seeking help with housing contact the council through the phone, online advice tools, drop-in sessions, and referrals from partner agencies. A housing adviser gives information on the local housing market, eligibility for social housing, private renting options, low-cost home ownership, and available support. Complex cases route to statutory homelessness assessment; simpler enquiries are resolved on the spot or with a follow-up. The service sits at the front of the homelessness duty.","boundary":"advice given to people in housing crisis; negotiation strategy","benefit_primary":"cost avoidance","recovery_priority":"moderate","legal_gated":false,"day30":[],"ibq":[],"failure_patterns":["service standards diverging from published policy","data quality undermining compliance evidence"],"journey_id":"jrn-hl-approach-to-move-on","proposed":false,"journey_status":"on_built_journey"},"hou-housing-register-allocations":{"name":"Housing register and allocations","directorate":"Housing","statutory_status":"statutory duty","archetype":"transactional processing","narrative":"Applicants apply online, providing household, income, and need information. The council verifies eligibility under the Act and the published scheme, then places applicants in bands reflecting need (statutory reasonable preference categories plus local priorities). Applicants bid on properties advertised weekly, or are direct-allocated, with offers verified and accepted or refused. A successful acceptance leads to a tenancy sign-up with the landlord, whether that is the council itself or a partner registered provider.","boundary":"priority judgements, banding sign-off, and reviews","benefit_primary":"capacity release","recovery_priority":"high","legal_gated":true,"day30":["define the assessment backlog","sample recent lets against the published scheme","triage highest-need unassessed applicants","confirm decision-quality sampling"],"ibq":["How old is the oldest unassessed application?","What did the lets-vs-scheme audit find?","How many direct lets last quarter had documented rationale?"],"failure_patterns":["banding backlog with unassessed changes of circumstance","scheme drift – allocations outside published policy"],"journey_id":"jrn-alc-apply-to-let","proposed":false,"journey_status":"built"},"hou-leasehold-services":{"name":"Leasehold services","directorate":"Housing","statutory_status":"statutory core with discretionary wrapper","archetype":"transactional processing","narrative":"Leaseholders — mostly former Right to Buy tenants — pay ground rent and service charges for their share of estate and block services. A leasehold team administers accounts, issues service charge demands with supporting information, and handles disputes. Major works consultation under s20 is a defined procedure with prescribed timeframes and tenant response provisions. Building safety remediation post-Grenfell and post-Building Safety Act 2022 has introduced significant cost recovery disputes.","boundary":"tribunal proceedings, recoverability judgements, dispute resolution","benefit_primary":"income protection","recovery_priority":"moderate","legal_gated":false,"day30":[],"ibq":[],"failure_patterns":["service standards diverging from published policy","data quality undermining compliance evidence"],"journey_id":"jrn-lh-lease-to-report","proposed":false,"journey_status":"built"},"hou-planned-maintenance":{"name":"Planned maintenance and capital works","directorate":"Housing","statutory_status":"statutory core with discretionary wrapper","archetype":"asset and infrastructure operations","narrative":"Asset management teams maintain a stock condition database populated by cyclical surveys, works histories, and tenant-reported defects. Annual programmes (kitchens, bathrooms, roofs, heating, windows) and building safety works are scheduled against budget, with s20 leaseholder consultation where leaseholders are affected. Contractors are procured by framework; residents are consulted, temporary decant arranged where needed, and works monitored to completion. Post-completion handover and defects liability close the cycle.","boundary":"investment and works-programme decisions, stock condition judgements, section 20 leaseholder consultation, and building safety duties for higher-risk buildings","benefit_primary":"capacity release","recovery_priority":"moderate","legal_gated":false,"day30":[],"ibq":[],"failure_patterns":["service standards diverging from published policy","data quality undermining compliance evidence"],"journey_id":"jrn-rep-report-to-fixed","proposed":false,"journey_status":"on_built_journey"},"hou-private-sector-housing-enforcement":{"name":"Private sector housing enforcement","directorate":"Housing","statutory_status":"statutory duty","archetype":"regulatory and enforcement","narrative":"Complaints reach Environmental Health or Private Sector Housing teams from tenants, neighbours, MPs, and referrals from homelessness casework. Officers inspect against the Housing Health and Safety Rating System, identify hazards, and issue notices — improvement, prohibition, emergency remedial action — or civil penalties (now up to £40,000 (the statutory civil penalty maximum for offences under the RRA regime) under the Renters’ Rights Act 2025). Serious cases proceed to prosecution. From 1 May 2026, landlord legislation enforcement becomes a statutory duty rather than a power.","boundary":null,"benefit_primary":"capacity release","recovery_priority":"high","legal_gated":false,"day30":["baseline the caseload and coverage position","triage worst-property intelligence","confirm RRA duty ownership and readiness gaps","establish case ageing grip"],"ibq":["What share of the PRS have we ever touched?","Are we ready to discharge the RRA duty in force since 1 May 2026, and where are the gaps?"],"failure_patterns":["reactive-only enforcement with no proactive programme","new RRA duties unresourced against the in-force date"],"journey_id":"jrn-pse-complaint-to-compliance","proposed":false,"journey_status":"built"},"hou-rent-collection":{"name":"Rent collection and income management","directorate":"Housing","statutory_status":"discretionary","archetype":"transactional processing","narrative":"Rent charges are billed weekly or monthly; most payments arrive automatically by direct debit or the housing element of Universal Credit. An income management team monitors arrears daily, contacts tenants at defined thresholds, offers repayment plans, and coordinates UC alternative payment arrangements where tenancies are at risk. Where arrangements fail, the process escalates through notice of seeking possession, court proceedings, and ultimately eviction — used as a genuine last resort under tenancy sustainment policy.","boundary":"hardship judgements, arrangement decisions, and any step toward possession","benefit_primary":"income protection","recovery_priority":"high","legal_gated":false,"day30":["segment the arrears book by cause","audit the recovery cascade for stuck cases","protect vulnerability screening while restoring contact rates","weekly collection grip"],"ibq":["How much of the arrears growth is process failure versus hardship?","What happens to a case at day 28, and does it actually happen?"],"failure_patterns":["arrears growth masking collection process failure vs genuine hardship","income team capacity consumed by process not contact"],"journey_id":"jrn-rc-rent-to-collection","proposed":false,"journey_status":"built"},"hou-responsive-repairs":{"name":"Responsive repairs","directorate":"Housing","statutory_status":"statutory duty","archetype":"asset and infrastructure operations","narrative":"Tenants report repairs by phone, portal, or app, describing the problem and often uploading photos. A repair is classified by priority — emergency within 24 hours, urgent within 7 days, routine within 28 days — with Awaab’s Law now imposing shorter timescales on damp, mould, and other serious hazards. Jobs are despatched to in-house operatives or contractors, scheduled against tenant availability, and completed with post-inspection where indicated. Tenant feedback and completion data feed back into contract management and stock investment planning.","boundary":"hazard significance judgements, works sign-off, and the trades workforce","benefit_primary":"cashable","recovery_priority":"high","legal_gated":false,"day30":["audit statutory clocks against Phase 1 requirements","freeze and define the hazard backlog","establish daily grip on emergency and damp/mould jobs","reconcile complaints to repair records"],"ibq":["How many Phase 1 cases breached timescale last month, and what happened to those residents?","Can the repairs system actually evidence compliance case-by-case?","What are the repeat-report properties telling us?"],"failure_patterns":["Awaab's Law timescale breaches on damp and mould","repairs data unable to evidence compliance"],"journey_id":"jrn-rep-report-to-fixed","proposed":false,"journey_status":"built"},"hou-supported-housing-commissioning":{"name":"Supported housing commissioning","directorate":"Housing","statutory_status":"statutory core with discretionary wrapper","archetype":"commissioning and market management","narrative":"Commissioning teams identify need through the JSNA and pathway reviews (care leavers, mental health, rough sleeping, domestic abuse, learning disability, offending). Contracts are procured with specialist providers, often with housing management separated from support provision. Housing-cost support depends on the applicable Housing Benefit rules; this record makes no claim that enhanced subsidy underpins scheme viability. The Supported Housing (Regulatory Oversight) Act 2023 provides for a future licensing regime to address quality concerns in the exempt-accommodation market; substantive licensing duties are not represented as operative until commenced.","boundary":null,"benefit_primary":"cost avoidance","recovery_priority":"moderate","legal_gated":false,"day30":[],"ibq":[],"failure_patterns":["service standards diverging from published policy","data quality undermining compliance evidence"],"journey_id":"jrn-shc-strategy-to-report","proposed":false,"journey_status":"built"},"hou-temporary-accommodation":{"name":"Temporary accommodation","directorate":"Housing","statutory_status":"statutory duty","archetype":"commissioning and market management","narrative":"Where a household is owed an interim or main housing duty and cannot stay where they are, the council secures accommodation from its own stock, leased units, nightly-paid providers, or bed and breakfast (used as a last resort with statutory time limits for families). A placement officer matches household to property considering suitability — size, location, access to schools and work, medical needs. Households may stay weeks or years; the council monitors suitability through periodic reviews and moves households when better options become available. Permanent allocation via the housing register, a private rented offer, or move-on supported housing ends the placement.","boundary":"suitability decisions and safeguarding responses in TA; the six-week B&B line is a human-owned escalation","benefit_primary":"cost avoidance","recovery_priority":"critical","legal_gated":false,"day30":["family B&B breach list with named exits per family","zero-based review of nightly-paid placements","suitability triage of highest-risk placements (families, DA, health needs)","stand up an accommodation supply pipeline with weekly senior review"],"ibq":["how many families are in B&B beyond six weeks tonight","what is the nightly-paid share and its direction","who signs off suitability, and where is the evidence","are host authorities being notified of out-of-area placements"],"failure_patterns":["families in B&B beyond the six-week statutory limit","nightly-paid spend spiral without procurement grip","out-of-area placements without notification or support continuity","suitability not assessed or reviewed"],"journey_id":"jrn-hl-approach-to-move-on","proposed":false,"journey_status":"on_built_journey"},"hou-tenancy-asb":{"name":"Tenancy ASB (landlord function)","directorate":"Housing","statutory_status":"statutory power","archetype":"statutory casework","narrative":"Tenancy ASB is the landlord function: responding to anti-social behaviour within and around the council's own stock using the remedies the tenancy relationship provides. Reports arrive from tenants, housing officers, and police through the shared front door, and a caseworker takes ownership: logging, victim contact, evidence gathering — diaries, recordings, witness accounts — and coordination with police and environmental health. Noise is the largest category. Early tools are relational: warnings, mediation, acceptable behaviour agreements (tool sequencing is local practice). Where behaviour persists, the tenancy itself becomes the lever: breach investigation, injunctions, and possession proceedings on the statutory grounds — court-facing steps taken with legal services, with the gravity of ending a tenancy weighed by people, not process. Victim support runs throughout, and perpetrator vulnerability is assessed rather than assumed. This function exists only where the council retains stock. Community ASB and the Community Trigger sit with the sibling; the shared caseworker model is family context.","boundary":null,"benefit_primary":"capacity release","recovery_priority":"moderate","legal_gated":false,"day30":[],"ibq":[],"failure_patterns":["service standards diverging from published policy","data quality undermining compliance evidence"],"journey_id":"jrn-tasb-report-to-resolution","proposed":false,"journey_status":"built"},"hou-tenancy-management":{"name":"Tenancy management (HRA stock)","directorate":"Housing","statutory_status":"statutory core with discretionary wrapper","archetype":"asset and infrastructure operations","narrative":"A housing officer holds a patch of tenancies and is the primary relationship with residents. Day-to-day tenancy management covers sign-ups, transfers, mutual exchanges, successions, welfare visits, and ending tenancies. The officer triages repair reporting, ASB, arrears, safeguarding concerns, and complex household needs. Regulatory consumer standards on tenant voice, transparency, and responsiveness shape the way the work is organised and measured.","boundary":"rights determinations, enforcement decisions, and the visible presence the regulator expects","benefit_primary":"income protection","recovery_priority":"high","legal_gated":false,"day30":["establish tenancy audit baseline","reconcile TSM findings to action plans","confirm estate inspection schedule adherence","name accountable owner"],"ibq":["What share of tenancies had an audit visit in three years?","What did tenants tell the TSM that our data disagrees with?"],"failure_patterns":["tenancy audit currency collapsing – the landlord does not know who lives in its homes","TSM perception scores diverging from management data"],"journey_id":"jrn-tm-signup-to-end","proposed":false,"journey_status":"built"},"pla-building-control":{"name":"Building control","directorate":"Place","statutory_status":"statutory duty","archetype":"regulatory and enforcement","narrative":"Developers notify building work and submit plans, or use Approved Inspectors instead. A building control surveyor checks plans against the Regulations, then inspects at defined stages during construction — foundations, superstructure, services, completion. Compliance is certified at completion. The Building Safety Regulator has taken over higher-risk buildings, changing the service’s remit.","boundary":null,"benefit_primary":"quality/compliance","recovery_priority":"high","legal_gated":false,"day30":["baseline RBI capacity against demand","triage the enforcement backlog by risk","audit statutory turnaround compliance","confirm BSR escalation route"],"ibq":["Can we lawfully cover the work we hold with registered inspectors?","What is the oldest dangerous-structure case and why?"],"failure_patterns":["registered inspector coverage below demand under the competence regime","enforcement backlog on dangerous structures and unauthorised work"],"journey_id":"jrn-bc-application-to-oversight","proposed":false,"journey_status":"built"},"pla-civil-registration":{"name":"Civil registration (births, deaths, marriages)","directorate":"Place","statutory_status":"statutory duty","archetype":"transactional processing","narrative":"Registrars hold statutory individual office and conduct registrations in person — of births (42-day duty), deaths (now with medical examiner scrutiny before release), marriages, and civil partnerships. Ceremonies (marriage, civil partnership, citizenship) are booked and conducted at registered venues. The CReST programme from 2026 to 2028 is introducing online death registration, birth caseworking portals, and public-facing online registration — materially changing the ratio of appointment work to back-office casework.","boundary":null,"benefit_primary":"capacity release","recovery_priority":"low","legal_gated":false,"day30":[],"ibq":[],"failure_patterns":[],"journey_id":null,"proposed":false,"journey_status":null},"pla-culture-heritage-archives":{"name":"Culture, heritage and archives","directorate":"Place","statutory_status":"statutory core with discretionary wrapper","archetype":"advice, information and prevention","narrative":"Curators and archivists manage collections — cataloguing, conservation, display, access. Public engagement comes through visits, school programmes, online access, and research services. Archives receive deposits of official records from the council and partner organisations. Funding bids, exhibition programming, and digitisation programmes sit alongside day-to-day access.","boundary":null,"benefit_primary":"capacity release","recovery_priority":"low","legal_gated":false,"day30":[],"ibq":[],"failure_patterns":[],"journey_id":null,"proposed":false,"journey_status":null},"pla-economic-development":{"name":"Economic development and regeneration","directorate":"Place","statutory_status":"discretionary","archetype":"commissioning and market management","narrative":"A small team delivers business support, inward investment enquiry handling, regeneration programme management, and capital project delivery against external funding (UKSPF, Levelling Up, Freeports). Relationships with local businesses, anchor institutions, LEP successors, and combined authorities are core. Outcomes are long-term — jobs, GVA, investment — but programme reporting is short-cycle.","boundary":null,"benefit_primary":"cost avoidance","recovery_priority":"low","legal_gated":false,"day30":[],"ibq":[],"failure_patterns":[],"journey_id":null,"proposed":false,"journey_status":null},"pla-emergency-planning":{"name":"Emergency planning and resilience","directorate":"Place","statutory_status":"statutory duty","archetype":"emergency and resilience","narrative":"Resilience officers maintain risk registers, plans, and arrangements; exercise with partners through the Local Resilience Forum; and coordinate council response to incidents. Activation is event-driven — flooding, severe weather, public health, fire, major accident — with a duty rota covering out of hours. Recovery work (rehousing, business support, public inquiry preparation) can run for months or years after the initial response.","boundary":null,"benefit_primary":"quality/compliance","recovery_priority":"moderate","legal_gated":false,"day30":[],"ibq":[],"failure_patterns":["reactive workload crowding out programmed work","income or performance drifting from budget assumption"],"journey_id":null,"proposed":false,"journey_status":null},"pla-environmental-health":{"name":"Environmental health","directorate":"Place","statutory_status":"statutory duty","archetype":"regulatory and enforcement","narrative":"Businesses are registered and inspected on a risk-rated cycle for food hygiene. Complaints of nuisance (noise, smell, pests), contaminated land, air quality, and public health risks trigger reactive investigation. Officers gather evidence, serve statutory notices, prosecute where warranted, and advise where that is more proportionate. Health and safety investigations are shared with HSE by remit.","boundary":null,"benefit_primary":"capacity release","recovery_priority":"moderate","legal_gated":false,"day30":[],"ibq":[],"failure_patterns":["reactive workload crowding out programmed work","income or performance drifting from budget assumption"],"journey_id":"jrn-env-nuisance-and-food","proposed":false,"journey_status":"built"},"pla-flood-risk-coastal":{"name":"Flood risk and coastal management","directorate":"Place","statutory_status":"statutory duty","archetype":"emergency and resilience","narrative":"A Lead Local Flood Authority team maintains the local flood risk management strategy, responds to flood incidents, investigates significant floods, and delivers capital schemes jointly with the Environment Agency, Internal Drainage Boards, and water companies. Schedule 3 SuDS approvals, once commenced, will add an application-processing duty. Planning advice on flood risk runs alongside development management.","boundary":null,"benefit_primary":"risk reduction","recovery_priority":"moderate","legal_gated":false,"day30":[],"ibq":[],"failure_patterns":["reactive workload crowding out programmed work","income or performance drifting from budget assumption"],"journey_id":null,"proposed":false,"journey_status":null},"pla-fly-tipping-response":{"name":"Fly-tipping response and enforcement","directorate":"Place","statutory_status":"statutory duty","archetype":"regulatory and enforcement","narrative":"Fly-tipping reports arrive with photographs and locations through the shared citizen channels, and each becomes two parallel jobs: clearance and investigation. Clearance is triaged — hazardous material fast-tracked — and crews remove the waste, recording what was found. Before removal, evidence is captured: photographs, waste contents that identify a source, witness details, and any camera coverage. Investigation is intelligence-led, building patterns across incidents, and where evidence supports action, enforcement options are considered — warning letters, fixed penalties, prosecution — with every sanction decision resting on human investigative and evidential judgement, supported by legal services for court cases. Enforcement runs through the Environmental Protection Act 1990 - the s33 deposit offence, s33ZA fixed penalties, and ss59/59ZA clearance notices requiring an occupier or owner to remove waste - with prosecution decisions resting on human investigative and evidential judgement. Duty-of-care checks on householders' waste transfers feature in prevention work. Household collection and street cleansing are the siblings; shared reporting context sits on the family record.","boundary":"all enforcement sanctions and the investigative and prosecutorial judgement","benefit_primary":"capacity release","recovery_priority":"moderate","legal_gated":false,"day30":[],"ibq":[],"failure_patterns":["reactive workload crowding out programmed work","income or performance drifting from budget assumption"],"journey_id":"jrn-ft-report-to-resolution","proposed":false,"journey_status":"built"},"pla-highways-maintenance":{"name":"Highways maintenance and adoption","directorate":"Place","statutory_status":"statutory duty","archetype":"asset and infrastructure operations","narrative":"Defects reach the council through citizen reports via app, portal, or phone, and through planned inspection programmes driven by a risk-based hierarchy. Officers inspect and categorise, then issue works to in-house or contracted teams by priority. Planned resurfacing programmes run against capital budgets informed by condition surveys. Claims from vehicle or pedestrian damage trigger defect history searches for liability.","boundary":"safety inspection judgements, prioritisation sign-off, and the physical workforce","benefit_primary":"cashable","recovery_priority":"moderate","legal_gated":true,"day30":[],"ibq":[],"failure_patterns":["reactive workload crowding out programmed work","income or performance drifting from budget assumption"],"journey_id":"jrn-hw-defect-to-repair","proposed":false,"journey_status":"built"},"pla-leisure-services":{"name":"Leisure services","directorate":"Place","statutory_status":"discretionary","archetype":"commissioning and market management","narrative":"Leisure centres — in-house, trust, or operator-contracted — run memberships, pay-as-you-go activities, schools programmes, and commissioned public health activity. Bookings arrive via online, app, and reception. Programming — classes, pool sessions, pitch hire, courses — is set at operator level. Capital investment, energy costs, and contract management are the dominant strategic concerns.","boundary":"safety-critical operations and policy decisions on pricing and access","benefit_primary":"quality/compliance","recovery_priority":"moderate","legal_gated":false,"day30":[],"ibq":[],"failure_patterns":["reactive workload crowding out programmed work","income or performance drifting from budget assumption"],"journey_id":null,"proposed":false,"journey_status":null},"pla-libraries":{"name":"Libraries","directorate":"Place","statutory_status":"statutory duty","archetype":"advice, information and prevention","narrative":"Library staff operate branches and mobile services, managing lending, reference enquiries, and programmes — children’s reading, adult learning, digital inclusion. Customers access the service through branch visits, self-service kiosks, and digital platforms for e-books, audio, and press. Programming is planned at local and service level. Partnership work with health, VCSE, and education embeds libraries in wider community offers.","boundary":"professional curation and the staffed civic space the 1964 Act's comprehensive-service test protects","benefit_primary":"capacity release","recovery_priority":"low","legal_gated":false,"day30":[],"ibq":[],"failure_patterns":[],"journey_id":null,"proposed":false,"journey_status":null},"pla-parking-traffic":{"name":"Parking and traffic management","directorate":"Place","statutory_status":"statutory duty","archetype":"transactional processing","narrative":"Enforcement officers patrol on-street parking and car parks, issuing Penalty Charge Notices for contraventions, supported increasingly by CCTV and ANPR. Residents and businesses apply for permits through online portals; traffic regulation orders for scheme changes go through consultation and adoption. Challenges and representations against PCNs proceed through statutory stages to the Traffic Penalty Tribunal. Policy-driven schemes — low-traffic neighbourhoods, CPZs, pavement parking restrictions — run alongside.","boundary":"issue review, representations decisions, and appeal handling","benefit_primary":"income protection","recovery_priority":"moderate","legal_gated":false,"day30":[],"ibq":[],"failure_patterns":["reactive workload crowding out programmed work","income or performance drifting from budget assumption"],"journey_id":"jrn-pk-strategy-to-report","proposed":false,"journey_status":"built"},"pla-parks-green-spaces":{"name":"Parks, green spaces, and outdoor sports","directorate":"Place","statutory_status":"discretionary","archetype":"asset and infrastructure operations","narrative":"Operational teams — direct or contracted — maintain grounds: mowing, horticulture, tree work, litter, and play area inspections. Community events, sports bookings, and concessions are administered by a small team. Friends groups, volunteers, and partnership working are significant. Capital investment cycles run on a longer cadence than revenue maintenance.","boundary":null,"benefit_primary":"capacity release","recovery_priority":"low","legal_gated":false,"day30":[],"ibq":[],"failure_patterns":[],"journey_id":null,"proposed":false,"journey_status":null},"pla-planning-development-management":{"name":"Planning — development management","directorate":"Place","statutory_status":"statutory duty","archetype":"regulatory and enforcement","narrative":"Applicants submit planning applications via the national Planning Portal or the council’s own route. The council validates and publicises the application, consults statutory consultees (highways, environment, housing, others), neighbours, and parish councils. A planning officer assesses the application against the development plan and material considerations, negotiating amendments or s106 contributions where relevant. The decision is taken under delegated powers for most applications and by planning committee for major, controversial, or officer-recommended-refusal cases. Statutory appeals to the Planning Inspectorate follow refusals.","boundary":"determinations, s106 terms, enforcement action, and the committee's democratic decision","benefit_primary":"capacity release","recovery_priority":"critical","legal_gated":false,"day30":["backlog triage by age and risk with target dates","EoT usage audit and policy reset","review of recent member overturns and appeal outcomes with committee chairs","statutory consultee bottleneck map with escalation contacts"],"ibq":["what is real performance without extension-of-time masking","how close are we to designation, on which measure","what are appeal losses and costs awards telling us about decision-making","how old is the oldest open enforcement case"],"failure_patterns":["determination performance approaching designation thresholds","extension-of-time agreements masking real performance","appeal losses with costs awards","enforcement backlog eroding public confidence"],"journey_id":"jrn-dm-advice-to-decision","proposed":false,"journey_status":"built"},"pla-planning-policy-local-plan":{"name":"Planning — policy and local plan","directorate":"Place","statutory_status":"statutory duty","archetype":"democratic and civic","narrative":"A small policy team prepares the local plan under the post-25 March 2026 plan-making system through evidence gathering, consultation, drafting, examination and adoption. The saved legacy route remains available only for qualifying plans submitted by 31 December 2026. New supplementary planning documents can no longer be adopted after 30 June 2026, and the former duty to co-operate ended on 25 March 2026 without being saved. Neighbourhood planning and the evidence base continue to feed plan-making and development management. Political sensitivity around housing numbers remains a major operating pressure.","boundary":null,"benefit_primary":"capacity release","recovery_priority":"moderate","legal_gated":false,"day30":[],"ibq":[],"failure_patterns":["reactive workload crowding out programmed work","income or performance drifting from budget assumption"],"journey_id":"jrn-pp-timetable-to-review","proposed":false,"journey_status":"built"},"pla-premises-licensing":{"name":"Premises licensing (alcohol, entertainment, gambling)","directorate":"Place","statutory_status":"statutory duty","archetype":"regulatory and enforcement","narrative":"Premises licensing administers alcohol, entertainment, gambling, and scrap metal regimes through one application-to-decision machinery. Applications and variations arrive through the digital platform, are validated, and go to statutory consultation: police, fire, environmental health, safeguarding, and public notice. Uncontested applications — the majority — are processed under delegated authority, with routine renewals and variations flowing through with minimal intervention. Where representations arrive, officers prepare reports framing the licensing objectives engaged, and a licensing sub-committee of members hears the parties and decides, with conditions the working output. Reviews — triggered by police or residents after problems — run as quasi-judicial proceedings and can modify, suspend, or revoke. Compliance inspection and test purchasing operate continuously across the licensed estate (inspection programme design is local). Fees are set within statutory frameworks. Taxi licensing is the deliberately separated sibling, its safeguarding character distinct; the shared committee machinery, platform, and enforcement team sit on the family record.","boundary":"committee decisions, reviews, and inspection judgement","benefit_primary":"income protection","recovery_priority":"moderate","legal_gated":false,"day30":[],"ibq":[],"failure_patterns":["reactive workload crowding out programmed work","income or performance drifting from budget assumption"],"journey_id":"jrn-prl-policy-to-review","proposed":false,"journey_status":"built"},"pla-street-cleansing":{"name":"Street cleansing","directorate":"Place","statutory_status":"statutory duty","archetype":"asset and infrastructure operations","narrative":"Street cleansing keeps public land clear of litter under the council's Environmental Protection Act s89 duty — a different job from collecting household waste, though the depots and reporting channels are shared. The operation runs on zone-based schedules: town centres and high-footfall areas cleansed frequently, residential zones on longer cycles, with mechanical sweepers and crews deployed against the schedule. Litter bins are emptied on rounds sized to fill rates; leafing and seasonal peaks flex the programme. Resident reports — litter, glass, spillages, dead animals — arrive through the shared channels and convert to jobs against response standards (standards are local policy). Graffiti is assessed, with offensive material prioritised for rapid removal (prioritisation practice is local). Quality is monitored through inspections and imagery-assisted grading supporting supervisor judgement. Cleansing performance is visible to residents daily, making it reputationally large relative to its budget. Fly-tipped waste is cleared by the sibling response service; household collection is the other sibling.","boundary":"the physical workforce and its supervision","benefit_primary":"cashable","recovery_priority":"moderate","legal_gated":true,"day30":[],"ibq":[],"failure_patterns":["reactive workload crowding out programmed work","income or performance drifting from budget assumption"],"journey_id":"jrn-scl-duty-to-review","proposed":false,"journey_status":"built"},"pla-taxi-licensing":{"name":"Taxi and private hire licensing","directorate":"Place","statutory_status":"statutory duty","archetype":"regulatory and enforcement","narrative":"Applications and renewals for hackney carriage and private hire drivers, vehicles, and operators arrive through the shared licensing platform. Administration is document-heavy: applications processed, medicals and right-to-work evidence checked, and DBS disclosures verified on cycle. The centre of the service is the fit-and-proper-person determination — a safeguarding judgement about who the public, including children and vulnerable adults, gets into a car with — and it remains a human decision even when every check is clean. Convictions, complaints, and intelligence are weighed against the council's published policy; borderline and adverse cases route to committee or senior officers, with revocation and suspension available where protection requires it. Vehicles are physically inspected for condition and compliance. Complaints and enforcement intelligence feed investigation, with cross-border and multi-authority information sharing part of the safeguarding picture, under the Statutory Taxi and PHV Standards and the 2022 Safeguarding and Road Safety Act NR3S duty. Premises licensing shares the committee machinery and platform, described on the family record.","boundary":"every fit-and-proper determination, revocation, and enforcement sanction; vehicle inspection","benefit_primary":"income protection","recovery_priority":"moderate","legal_gated":false,"day30":[],"ibq":[],"failure_patterns":["reactive workload crowding out programmed work","income or performance drifting from budget assumption"],"journey_id":"jrn-tx-policy-to-review","proposed":false,"journey_status":"built"},"pla-trading-standards":{"name":"Trading standards","directorate":"Place","statutory_status":"statutory duty","archetype":"regulatory and enforcement","narrative":"Intelligence arrives from Citizens Advice complaints, national databases, partner agencies, and test purchases. Officers investigate suspected breaches — underage sales, unsafe products, rogue trading, scams — and take enforcement action from warnings through to prosecution. Weights and measures inspection, product safety, and online marketplace issues all sit within the remit. Much of the work is coordinated with other authorities through regional and national frameworks.","boundary":null,"benefit_primary":"quality/compliance","recovery_priority":"moderate","legal_gated":false,"day30":[],"ibq":[],"failure_patterns":["reactive workload crowding out programmed work","income or performance drifting from budget assumption"],"journey_id":"jrn-ts-plan-to-report","proposed":false,"journey_status":"built"},"pla-waste-collection":{"name":"Waste collection","directorate":"Place","statutory_status":"statutory duty","archetype":"asset and infrastructure operations","narrative":"Household waste and recycling are collected on scheduled rounds, now including the weekly food waste collections required from 31 March 2026 under Simpler Recycling (transitional arrangements apply to some councils — see reform_watch). Rounds are designed and periodically re-optimised against property growth and vehicle constraints; in-cab systems confirm completions and evidence missed-collection reports, which arrive through the citizen app and resolve against that data. Bulky and garden waste run as chargeable, bookable services; commercial waste operates as a chargeable sibling activity. Assisted collections serve residents who cannot present bins. Contamination management runs through crew reporting and targeted communication. Contract or in-house delivery is monitored through round performance data, with supervision and crew safety firmly human. The physical operation — crews, vehicles, depots — is the service; everything digital exists to serve it. Street cleansing and fly-tipping response are deliberately separate children; the shared depot, fleet, and reporting context is on the family record.","boundary":"the physical operation, crew safety, and contract management judgements; statutory duty accountability sits with the service director","benefit_primary":"cashable","recovery_priority":"moderate","legal_gated":false,"day30":[],"ibq":[],"failure_patterns":["reactive workload crowding out programmed work","income or performance drifting from budget assumption"],"journey_id":"jrn-wc-household-collection","proposed":false,"journey_status":"built"},"pla-waste-disposal":{"name":"Waste disposal","directorate":"Place","statutory_status":"statutory duty","archetype":"commissioning and market management","narrative":"Collected waste is tipped at transfer stations and routed to treatment — energy from waste, materials recycling facilities, anaerobic digestion, or residual landfill. Long-term disposal contracts with private operators dominate the cost and risk picture; many are legacy PFI arrangements. The disposal authority (upper tier or unitary) works with collection authorities on minimisation and recycling programmes. Residual reduction targets and carbon accounting are driving redesign of the contractual and operational model.","boundary":null,"benefit_primary":"cashable","recovery_priority":"high","legal_gated":false,"day30":["reconcile contracted vs actual tonnage and cost","baseline permit compliance","review change-control disputes","confirm contract ownership seniority"],"ibq":["What does the disposal contract assume that is no longer true?","Which cost driver explains variance: tonnage, gate fee, or indexation?"],"failure_patterns":["long-term contract terms diverging from current policy and tonnage reality","recycling performance stagnating against Simpler Recycling expectations"],"journey_id":"jrn-wd-disposal-to-returns","proposed":false,"journey_status":"built"},"res-business-rates":{"name":"Business rates (NNDR) billing and collection","directorate":"Resources","statutory_status":"statutory duty","archetype":"transactional processing","narrative":"Business premises are billed annually against the rating list, with the year's work driven by change: occupations, vacations, mergers of hereditaments, and relief applications. Mandatory reliefs are applied against evidence; discretionary reliefs are decided by officers within the council's locally determined relief policy. The recovery cascade mirrors council tax — reminder, summons, liability order — but the hard end differs: insolvent or phoenixing businesses take casework into legal proceedings and commercial judgement. The Valuation Office interface runs continuously: list alterations arrive, appeals adjust liabilities retrospectively, and provisions for appeal losses feed the collection fund position through appeal-loss provisions. Reliefs, retention arrangements, and the multiplier review (tracked in reform_watch) make NNDR the reform-exposed sibling. Council tax shares the platform and team; the shared billing and recovery machinery is described on the family record.","boundary":"discretionary relief decisions, insolvency action, and appeal positions","benefit_primary":"income protection","recovery_priority":"moderate","legal_gated":false,"day30":[],"ibq":[],"failure_patterns":["statutory or policy timescale compliance drifting","assurance evidence gaps found at audit"],"journey_id":"jrn-br-liability-to-collection","proposed":false,"journey_status":"built"},"res-council-tax-collection":{"name":"Council tax billing and collection","directorate":"Resources","statutory_status":"statutory duty","archetype":"transactional processing","narrative":"Every domestic property receives an annual bill in the spring cycle, and the year then runs on change: moves, discounts, exemptions, and payment-plan adjustments processed daily through online accounts, phone, and post. Direct debit carries most collection. Where payments fail, the statutory recovery cascade begins — reminder, final notice, summons, liability order — with a vulnerability screen ahead of escalation and human judgement on arrangements outside policy. Enforcement agent referral and, in the last resort, committal proceedings are human decisions with court oversight. Single person discount claims are reviewed against evidence, and empty-property premiums applied per local policy. The service closes nothing permanently: accounts run for as long as liability exists, and the collection fund position reports through to the chief finance officer. Business rates share the platform and cascade shape but follow their own statute on the sibling record; Council Tax Support determines entitlement on the benefits family.","boundary":"hardship and vulnerability judgements, arrangements outside policy, enforcement agent referral decisions, and committal proceedings; the s151 officer is accountable for the collection fund","benefit_primary":"income protection","recovery_priority":"high","legal_gated":true,"day30":["reconcile the arrears book and age it","audit the vulnerability screen operation","identify stuck-stage cases in the cascade","weekly collection grip"],"ibq":["What is in-year collection versus statistical neighbours and what explains the gap?","What did the vulnerability screening audit find?","Where in the cascade do cases stall?"],"failure_patterns":["in-year collection rate decline compounding into the collection fund","recovery cascade harming vulnerable residents"],"journey_id":"jrn-ct-liability-to-collection","proposed":false,"journey_status":"built"},"res-council-tax-support":{"name":"Council Tax Support","directorate":"Resources","statutory_status":"statutory core with discretionary wrapper","archetype":"transactional processing","narrative":"Council Tax Support runs the same intake as Housing Benefit — one claim route, shared evidence, DWP and HMRC matching — but determines entitlement under the council's own locally designed scheme rather than national rules. Working-age entitlement is calculated deterministically against the published local scheme; pension-age rules follow the prescribed national framework while working-age support is set by the local scheme. Awards apply directly to the council tax account as a reduction, so this service's accuracy lands in the sibling's collection performance. Discretionary hardship sits alongside the scheme for cases the rules fail. Each year the scheme itself returns to members: modelling supports an annual decision balancing support levels against the tax base, making CTS the most politically owned record in the family. Changes of circumstance process continuously. Housing Benefit holds the subsidy relationship with DWP; the shared intake and platform are family-record matters.","boundary":"discretionary awards, recovery judgements, and the members' annual scheme decision","benefit_primary":"income protection","recovery_priority":"moderate","legal_gated":false,"day30":[],"ibq":[],"failure_patterns":["statutory or policy timescale compliance drifting","assurance evidence gaps found at audit"],"journey_id":"jrn-ct-liability-to-collection","proposed":false,"journey_status":"on_built_journey"},"res-finance-s151":{"name":"Finance and the Section 151 function","directorate":"Resources","statutory_status":"statutory duty","archetype":"internal enabling","narrative":"The s151 officer leads a finance directorate through an annual cycle — budget setting in autumn and winter, monthly monitoring through the year, MTFS refresh, closedown in April and May, and audit through to September. Business partners sit with each directorate providing decision support, scrutiny, and risk advice. Capital strategy, treasury, and investment decisions sit alongside. The s151 officer carries personal statutory duty to ensure the council sets a balanced budget or, in extremis, to issue a s114 notice.","boundary":"the CFO's personal statutory judgements – s25, budget advice, s114 consideration – and advice to members","benefit_primary":"capacity release","recovery_priority":"critical","legal_gated":false,"day30":["bottom-up validation of the in-year forecast on the three most volatile budgets","savings deliverability review – strip out anything without an owner and a milestone","reserves and cashflow stress check on a realistic downside","audit position confirmed: outstanding years, opinions, recommendations"],"ibq":["how accurate have our forecasts actually been","what proportion of savings have a named owner, a milestone, and a track record","what is the reserves runway on the realistic scenario, not the budget scenario","is there any accounting practice here an auditor would challenge"],"failure_patterns":["budget built on undeliverable savings","reserves depletion trajectory","forecast inaccuracy hiding the true position","audit backlog leaving accounts unassured"],"journey_id":"jrn-fin-strategy-to-function","proposed":false,"journey_status":"built"},"res-housing-benefit":{"name":"Housing Benefit (residual)","directorate":"Resources","statutory_status":"statutory duty","archetype":"transactional processing","narrative":"Housing Benefit now serves the cohorts remaining after Universal Credit migration — pensioners, supported and specified accommodation — and claims arrive through the shared benefits intake: online claim, evidence upload, and data matching with DWP and HMRC. Assessment runs on national scheme rules; the calculation is deterministic once facts are established, so the craft sits in verification and in complex cases, where supported-accommodation rules demand experienced judgement. Change-of-circumstance processing is continuous and dominates volume. Payments flow weekly or four-weekly to claimants or landlords. Overpayments are classified — the classification drives recoverability — and recovery decisions weigh circumstances. The subsidy claim to DWP is assembled through the year and certified at year-end, with error rates carrying direct financial consequence. Fraud referrals route to investigation. The caseload is residualising but the remaining cases are the complex ones. Council Tax Support shares the intake, team, and platform; the shared machinery is on the family record.","boundary":"complex case judgements, overpayment and fraud decisions, subsidy certification","benefit_primary":"income protection","recovery_priority":"high","legal_gated":false,"day30":["sample complex-case accuracy","segment the overpayment book","audit recovery decisions for hardship consideration","confirm subsidy claim ownership"],"ibq":["What was qualified in the last subsidy audit and what changed?","What is the error rate on supported accommodation cases?"],"failure_patterns":["subsidy loss from error rates in complex caseload","overpayment recovery harming vulnerable claimants"],"journey_id":"jrn-hb-claim-to-subsidy","proposed":false,"journey_status":"built"},"res-hr-people":{"name":"HR and people services","directorate":"Resources","statutory_status":"statutory duty","archetype":"internal enabling","narrative":"Recruitment runs through an applicant tracking system from job design to offer. Employee relations officers advise managers on performance, grievance, discipline, and attendance. Learning and development is planned corporately and devolved to directorates. Workforce analytics, policy maintenance, and equalities reporting feed the wider council. Sector-specific specialisms — social work workforce, schools HR — sit alongside.","boundary":"employment decisions – discipline, grievance, dismissal, restructure consultation","benefit_primary":"capacity release","recovery_priority":"moderate","legal_gated":false,"day30":[],"ibq":[],"failure_patterns":["statutory or policy timescale compliance drifting","assurance evidence gaps found at audit"],"journey_id":"jrn-hr-workforce-to-assurance","proposed":false,"journey_status":"built"},"res-ict-digital":{"name":"ICT and digital","directorate":"Resources","statutory_status":"statutory duty","archetype":"internal enabling","narrative":"Service desks handle day-to-day support tickets; infrastructure teams manage networks, devices, and cloud; application teams manage the business system estate; a digital team designs and delivers services; a cybersecurity function manages risk across all of it. Change arrives through corporate priorities, service directorate demand, and supplier-driven lifecycle. Major programmes (cloud migration, ERP modernisation, M365 deployment) run alongside business as usual.","boundary":"privileged access, security response authority, investment and architecture decisions, statutory compliance judgements (DPO interface)","benefit_primary":"capacity release","recovery_priority":"high","legal_gated":false,"day30":["verify backup restoration actually works","confirm incident response ownership and exercise date","baseline the legacy register","audit privileged access"],"ibq":["When did we last successfully restore from backup?","Which systems would stop statutory services if they failed tomorrow?"],"failure_patterns":["cyber posture gaps with untested recovery","legacy estate concentration risk"],"journey_id":"jrn-ict-strategy-to-assurance","proposed":false,"journey_status":"built"},"res-insurance-risk":{"name":"Insurance and risk","directorate":"Resources","statutory_status":"discretionary","archetype":"internal enabling","narrative":"Claims arrive through internal reporting — from highways teams (slips, trips, potholes), schools (accidents), employment (stress, injury), and property (damage). Claims handlers investigate, liaise with insurers, and defend or settle claims. Annual renewal of policies runs through the insurance market. Risk management embeds across the council through policy advice and risk register processes.","boundary":"liability admissions, settlements, and large-claim strategy","benefit_primary":"capacity release","recovery_priority":"moderate","legal_gated":false,"day30":[],"ibq":[],"failure_patterns":["statutory or policy timescale compliance drifting","assurance evidence gaps found at audit"],"journey_id":"jrn-ins-risk-to-claims","proposed":false,"journey_status":"built"},"res-internal-audit-risk":{"name":"Internal audit, risk, and governance","directorate":"Resources","statutory_status":"statutory duty","archetype":"internal enabling","narrative":"An annual plan, risk-based and agreed with the Audit Committee, sets the programme of reviews. Auditors review control, risk, and governance in identified areas, testing evidence and producing recommendations. Counter-fraud work runs alongside — single person discount, blue badge, council tax, benefits, and procurement fraud all generate recoverable value. Ad hoc investigations, whistleblowing cases, and support to external audit complete the picture.","boundary":"the audit plan, gradings, the annual opinion, and investigative judgement","benefit_primary":"capacity release","recovery_priority":"critical","legal_gated":true,"day30":["overdue high-priority recommendations list to the chief executive with named owners","audit committee forward plan reset with follow-up as a standing item","NFI match triage stood up","assurance map refreshed against the top corporate risks"],"ibq":["what was the last head of internal audit annual opinion, and on what basis","which findings keep repeating, and why does nothing change","who chases recommendation implementation, with what authority","when was the last external quality assessment and what did it say"],"failure_patterns":["audit plan not delivered and opinion capacity compromised","recommendations not implemented – repeat findings","risk management performative rather than decision-shaping","counter-fraud controls dormant"],"journey_id":"jrn-ia-risk-to-assurance","proposed":false,"journey_status":"built"},"res-legal-monitoring-officer":{"name":"Legal services and the Monitoring Officer function","directorate":"Resources","statutory_status":"statutory duty","archetype":"internal enabling","narrative":"Instructions arrive from across the council — child protection, contract, employment, property, planning, licensing, governance. A solicitor is allocated, or matters are briefed out to counsel or external firms. The Monitoring Officer function is independent, scrutinising decisions for legality, advising on the constitution, and handling standards matters. Court appearances, particularly in child protection, dominate the caseload in most councils.","boundary":"advice, advocacy, and the monitoring officer's personal statutory judgements","benefit_primary":"capacity release","recovery_priority":"critical","legal_gated":false,"day30":["delegations health check on the last quarter's major decisions","live legal risk register established with senior ownership","standards caseload triage with timescales","weekly statutory officers meeting instituted"],"ibq":["when did the monitoring officer last consider a s5 report, and what happened","have decisions been taken outside delegation, and how would we know","what member conduct cases are aging, and why","where is legal capacity short against demand, and what risk is that creating"],"failure_patterns":["governance concerns known but statutory reporting not exercised","decisions taken outside the scheme of delegation","member conduct dysfunction unmanaged","legal capacity gaps creating decision and litigation risk"],"journey_id":"jrn-lmo-instruction-to-oversight","proposed":false,"journey_status":"built"},"res-payroll-pensions":{"name":"Payroll and pensions","directorate":"Resources","statutory_status":"statutory duty","archetype":"internal enabling","narrative":"Monthly payroll is run from HR and self-service data feeds, with variations (overtime, allowances, pensions changes) applied from structured inputs. Pension administration operates a defined cycle — annual benefit statements, retirements, transfers, and scheme events. Year-end tax and statutory returns add cyclical peaks. System migrations are periodic and high-risk.","boundary":"pay-run sign-off, pension determinations, exception ownership","benefit_primary":"capacity release","recovery_priority":"moderate","legal_gated":false,"day30":[],"ibq":[],"failure_patterns":["statutory or policy timescale compliance drifting","assurance evidence gaps found at audit"],"journey_id":"jrn-pay-record-to-pension","proposed":false,"journey_status":"built"},"res-procurement":{"name":"Procurement","directorate":"Resources","statutory_status":"queued (see backlog)","archetype":"internal enabling","narrative":"Category managers manage pipelines for strategic categories (care, IT, construction, temporary staffing). Officers run procurements from specification through tender, evaluation, and contract award; contract managers hold ongoing supplier performance. The Procurement Act 2023 has changed procedural steps and transparency requirements. Collaborative buying through Crown Commercial Service frameworks, regional consortia, and council-owned companies is common.","boundary":"award decisions, evaluation moderation, and commercial judgement","benefit_primary":"capacity release","recovery_priority":"moderate","legal_gated":false,"day30":[],"ibq":[],"failure_patterns":["statutory or policy timescale compliance drifting","assurance evidence gaps found at audit"],"journey_id":"jrn-hts-apply-to-travel","proposed":false,"journey_status":"on_built_journey"},"res-property-fm":{"name":"Property and facilities management","directorate":"Resources","statutory_status":"statutory core with discretionary wrapper","archetype":"asset and infrastructure operations","narrative":"Corporate property teams hold the non-housing estate — offices, depots, operational assets, schools estate, commercial investments. Day-to-day facilities management (cleaning, security, maintenance, energy) is either in-house or contracted. Lease administration, rent reviews, disposals, acquisitions, and construction projects all flow through property. Carbon and Net Zero programmes drive significant capital decisions.","boundary":null,"benefit_primary":"cashable","recovery_priority":"moderate","legal_gated":false,"day30":[],"ibq":[],"failure_patterns":["statutory or policy timescale compliance drifting","assurance evidence gaps found at audit"],"journey_id":"jrn-pfm-estate-to-assurance","proposed":false,"journey_status":"built"},"res-treasury-management":{"name":"Treasury management","directorate":"Resources","statutory_status":"statutory duty","archetype":"internal enabling","narrative":"The treasury team manages daily cash, quarterly investment and borrowing decisions against the annual treasury strategy, and reports to members quarterly. Counterparty limits, portfolio duration, and cash forecasts are maintained continuously. Capital financing is structured to minimise cost against prudential indicators. External treasury advisers support strategy and due diligence.","boundary":"strategy, every dealing decision, and member-facing advice","benefit_primary":"risk reduction","recovery_priority":"critical","legal_gated":false,"day30":["prudential indicator compliance check with exceptions reported","debt maturity map with refinancing exposure over 24 months","MRP policy review trigger where provision looks light","confirm member reporting and training on treasury risk"],"ibq":["what is our debt per resident against comparators, and why","is our MRP prudent – would the auditor agree","what does a sustained rate move do to the revenue budget","who scrutinises treasury decisions, and do they understand them"],"failure_patterns":["borrowing concentration outside prudential norms","commercial investment concentration and valuation exposure","MRP under-provision flattering the revenue position","member oversight of treasury decisions not effective"],"journey_id":"jrn-trm-strategy-to-oversight","proposed":false,"journey_status":"built"},"cor-communications":{"name":"Communications and marketing","directorate":"Corporate","statutory_status":"discretionary","archetype":"internal enabling","narrative":"A communications team handles media enquiries, social media, internal communications, campaigns, and crisis response. Corporate communications run alongside service-led campaigns (council tax, recycling, voter registration) and member-facing work. Purdah and publicity code compliance constrain activity in pre-election periods. Digital channels dominate reach; traditional media remains important for scrutiny and crisis work.","boundary":null,"benefit_primary":"capacity release","recovery_priority":"moderate","legal_gated":false,"day30":[],"ibq":[],"failure_patterns":["statutory or policy timescale compliance drifting","assurance evidence gaps found at audit"],"journey_id":"jrn-com-strategy-to-assurance","proposed":false,"journey_status":"built"},"cor-complaints":{"name":"Complaints","directorate":"Corporate","statutory_status":"statutory duty","archetype":"transactional processing","narrative":"A corporate complaints team administers the corporate complaints process and, in councils that centralise it, the statutory children’s and adult social care procedures and housing complaints. Complaints arrive through online forms, letters, email, and the contact centre. Investigations run at stages 1 and 2 in the corporate process, or single-stage under statutory schemes. Ombudsman cases are managed by the corporate team with liaison across directorates and compliance with Ombudsman decisions.","boundary":"uphold and remedy decisions and ombudsman-facing responses","benefit_primary":"capacity release","recovery_priority":"moderate","legal_gated":false,"day30":[],"ibq":[],"failure_patterns":["statutory or policy timescale compliance drifting","assurance evidence gaps found at audit"],"journey_id":"jrn-rep-report-to-fixed","proposed":false,"journey_status":"on_built_journey"},"cor-customer-contact":{"name":"Customer contact","directorate":"Corporate","statutory_status":"discretionary","archetype":"transactional processing","narrative":"A contact centre handles phone, email, web chat, and in-person enquiries across the council’s front door, routing transactions to self-service where possible and handling queries where not. Agents use script-supported systems to resolve common requests, book appointments, take payments, and log service requests. Complex enquiries are transferred to specialist teams. Digital-first design targets channel shift against cost.","boundary":"vulnerable-caller handling, escalations, and the assisted channel itself","benefit_primary":"capacity release","recovery_priority":"moderate","legal_gated":true,"day30":[],"ibq":[],"failure_patterns":["statutory or policy timescale compliance drifting","assurance evidence gaps found at audit"],"journey_id":"jrn-cus-contact-to-complaint","proposed":false,"journey_status":"built"},"cor-democratic-services":{"name":"Democratic services","directorate":"Corporate","statutory_status":"statutory duty","archetype":"democratic and civic","narrative":"A small team services the council, cabinet, scrutiny, regulatory (planning, licensing), and advisory committees on a published cycle. Agenda preparation, minute-taking, and decision recording follow formal procedure with statutory notice requirements. Member support — casework enquiry handling, correspondence, training, allowances — runs alongside. Constitutional and standards work sits in the same function.","boundary":"procedural rulings and constitutional advice; the certified record","benefit_primary":"capacity release","recovery_priority":"low","legal_gated":false,"day30":[],"ibq":[],"failure_patterns":[],"journey_id":"jrn-dem-constitution-to-record","proposed":false,"journey_status":"built"},"cor-electoral-services":{"name":"Electoral services","directorate":"Corporate","statutory_status":"statutory duty","archetype":"democratic and civic","narrative":"The Electoral Registration Officer runs the annual canvass from July through November. The Returning Officer conducts elections when scheduled. Applications to register, opt for postal or proxy voting, and update register details arrive continuously. On polling day, polling stations are staffed, ballot boxes collected, and counts conducted. The 2026 calendar — with LGR-driven postponements and reinstatements — has been unusually complex.","boundary":"the ERO's and RO's personal statutory decisions; the count itself","benefit_primary":"capacity release","recovery_priority":"high","legal_gated":true,"day30":["baseline register data quality","confirm polling staffing pipeline","audit postal vote process integrity","confirm RO escalation readiness"],"ibq":["What is canvass response and what does it say about completeness?","Where would polling delivery break first?"],"failure_patterns":["register accuracy/completeness decay","polling delivery fragility – staffing and logistics single points of failure"],"journey_id":"jrn-el-registration-to-oversight","proposed":false,"journey_status":"built"},"cor-equalities-diversity":{"name":"Equalities and diversity","directorate":"Corporate","statutory_status":"statutory duty","archetype":"internal enabling","narrative":"A small equalities team advises on public sector equality duty compliance, supports equality impact assessments on decisions, and drives the council’s equality objectives and workforce diversity work. Reporting to members and the public is cyclical; casework advice is continuous.","boundary":null,"benefit_primary":"capacity release","recovery_priority":"low","legal_gated":false,"day30":[],"ibq":[],"failure_patterns":[],"journey_id":"jrn-eqd-duty-to-assurance","proposed":false,"journey_status":"built"},"cor-foi-eir":{"name":"FOI and EIR requests","directorate":"Corporate","statutory_status":"statutory duty","archetype":"transactional processing","narrative":"Requests arrive by email, web form, and letter into a central intake team, where each is logged, the 20-working-day clock started, and the request routed to the services holding the information. Officers gather documents across systems, and the substantive judgement follows: whether exemptions apply and, where they are qualified, how the public interest test falls. Redaction is applied before release, with human quality assurance on anything sensitive. The response is issued with the applicant's review rights, and disclosures feed the publication scheme and disclosure log. Cases close on response, internal review, or, occasionally, ICO complaint, whose outcomes feed practice. EIR requests follow the same machinery with environmental-information rules applied at the exemption stage. Journalist and commercial requesters generate a large share of demand. Subject access sits deliberately with the sibling record, and the shared intake, logging, and compliance-tracking machinery is described on the family record.","boundary":"exemption and public interest decisions and internal reviews","benefit_primary":"capacity release","recovery_priority":"moderate","legal_gated":false,"day30":[],"ibq":[],"failure_patterns":["statutory or policy timescale compliance drifting","assurance evidence gaps found at audit"],"journey_id":"jrn-foi-request-to-publication","proposed":false,"journey_status":"built"},"cor-member-support":{"name":"Member support","directorate":"Corporate","statutory_status":"statutory core with discretionary wrapper","archetype":"democratic and civic","narrative":"A member services team provides elected members with casework handling support, ICT provision, training programmes, declaration administration, and allowance payments. Casework volumes vary substantially by ward and member. Standards and conduct matters run through the Monitoring Officer with support from democratic services.","boundary":null,"benefit_primary":"capacity release","recovery_priority":"low","legal_gated":false,"day30":[],"ibq":[],"failure_patterns":[],"journey_id":"jrn-mem-scheme-to-oversight","proposed":false,"journey_status":"built"},"cor-policy-strategy-performance":{"name":"Policy, strategy, and performance","directorate":"Corporate","statutory_status":"statutory core with discretionary wrapper","archetype":"internal enabling","narrative":"A corporate team produces and maintains the corporate plan, key strategies, and performance framework. Quarterly reporting to members through committees tracks delivery. Ad hoc policy work, briefings, and strategic analysis support the chief executive and members. Best Value duty compliance threads through the function.","boundary":null,"benefit_primary":"capacity release","recovery_priority":"low","legal_gated":false,"day30":[],"ibq":[],"failure_patterns":[],"journey_id":"jrn-pol-plan-to-assurance","proposed":false,"journey_status":"built"},"cor-scrutiny":{"name":"Scrutiny","directorate":"Corporate","statutory_status":"statutory duty","archetype":"democratic and civic","narrative":"Scrutiny officers support overview and scrutiny committees — programming topics, commissioning evidence, briefing members, drafting reports, and tracking implementation of recommendations. Specialist scrutiny (health, crime) operates alongside general scrutiny. Call-in of cabinet decisions provides a reactive lever; the main work is forward-planned review.","boundary":null,"benefit_primary":"capacity release","recovery_priority":"low","legal_gated":false,"day30":[],"ibq":[],"failure_patterns":[],"journey_id":"jrn-scr-setup-to-oversight","proposed":false,"journey_status":"built"},"cor-subject-access-requests":{"name":"Subject access requests","directorate":"Corporate","statutory_status":"statutory duty","archetype":"transactional processing","narrative":"A request for personal data starts with identity verification, then the one-month statutory clock. The heavy work is retrieval and review: locating everything held about the person across case systems, email, and archives, then reading it for third-party data, exemptions, and material whose disclosure could cause harm — most acutely in social care files, which dominate effort. Redaction is applied line by line with human quality assurance (agent-assisted first-pass redaction operates only under the QA gates the record's sub-processes describe). Exemption decisions remain with trained officers, and complex files receive a sensitivity read before anything leaves. The response is assembled, completeness certified, and the applicant told of ICO rights. Extensions for complex requests are used deliberately, not by default (extension practice varies and is a local policy matter). FOI/EIR requests and the shared intake machinery sit with the sibling and family records respectively.","boundary":"exemption decisions and the disclosure of safeguarding material","benefit_primary":"capacity release","recovery_priority":"moderate","legal_gated":true,"day30":[],"ibq":[],"failure_patterns":["statutory or policy timescale compliance drifting","assurance evidence gaps found at audit"],"journey_id":"jrn-sar-request-to-response","proposed":false,"journey_status":"built"},"asch-financial-assessment-charging":{"name":"Financial assessment, charging and client income","directorate":"ASCH","statutory_status":"statutory power","archetype":"transactional processing","narrative":"When care and support is arranged, the council may charge for it under the Care Act. A financial assessment works out what the person can afford, using the charging regulations and statutory guidance. Assessments are increasingly completed online, then checked by an officer. Contributions are billed from a social care finance module, posted to the corporate finance system and collected; deferred payment agreements secure some care costs against property. Late assessments create backdated bills, complaints and debt.","boundary":"discretion, disputes, disability-related expense judgements, recovery action and write-offs remain with officers; the s151 officer is accountable for income and debt","benefit_primary":"income protection","recovery_priority":"high","legal_gated":false,"day30":["count everyone receiving care without a financial assessment","risk-order the financial assessment queue by care value and age","reconcile charging module to ledger and list unmatched items","weekly income and debt report to the s151 officer and the director of adult social services"],"ibq":["how many people are receiving care we have not yet charged for","how long is the median wait for a financial assessment","does the charging module reconcile to the ledger every month"],"failure_patterns":["people receiving care without a completed financial assessment","client debt and unreconciled charging ledger gaps rising"],"journey_id":"jrn-asc-assessment-to-income","proposed":false,"journey_status":"on_built_journey"}},"journeys":{"jrn-asc-assessment-to-income":{"id":"jrn-asc-assessment-to-income","name":"Adults' assessment, from first contact to income","description":"One person's route from asking for help to receiving care, with the money side followed through to the council's accounts.","step_ids":["stp-ana-01-first-contact","stp-ana-02-waiting-list","stp-ana-03-booking","stp-ana-04-history","stp-ana-05-conversation","stp-ana-06-write-up","stp-ana-07-eligibility","stp-acp-01-plan","stp-afa-01-financial-assessment","stp-acp-02-arrange","stp-acp-03-pay","stp-afa-02-collect","stp-ana-08-inform","stp-acp-04-review","stp-ana-09-report"]},"jrn-ct-liability-to-collection":{"id":"jrn-ct-liability-to-collection","name":"Council tax, from liability to collection","description":"One household's route from moving in to paying, with support, reminders and recovery followed through to the collection fund. The government plans changes to recovery from April 2027; the regulations have not yet been made.","step_ids":["stp-ctx-01-accounts","stp-ctx-02-discounts","stp-cts-01-support","stp-ctx-04-billing","stp-ctx-05-payment","stp-ctx-06-contact","stp-ctx-07-reminders","stp-ctx-08-help","stp-ctx-09-summons","stp-ctx-10-recovery","stp-ctx-11-last-resort","stp-ctx-12-adjustments","stp-ctx-13-reporting"]},"jrn-ehcp-request-to-review":{"id":"jrn-ehcp-request-to-review","name":"EHC needs assessment, from request to review","description":"One child's route from a request for assessment to a plan, a school place and annual reviews, with disputes and high-needs funding followed through. Government SEND reform is a proposal; nothing in it is law today. Under the proposals, all existing plans and protections stay in place until September 2030.","step_ids":["stp-ehc-01-request","stp-ehc-02-decide","stp-ehc-03-advice","stp-ehc-04-draft","stp-ehc-05-consult","stp-ehc-06-finalise","stp-ehc-07-review","stp-ehc-08-phase","stp-ehc-09-dispute","stp-ehc-10-funding","stp-ehc-11-reporting"]},"jrn-hl-approach-to-move-on":{"id":"jrn-hl-approach-to-move-on","name":"Homelessness, from first contact to a settled home","description":"One household's route from first contact through prevention, relief, decisions and temporary accommodation to a settled home, with the cost of temporary accommodation followed through. The law changed on 1 May 2026 (Renters' Rights Act), 1 September 2026 (temporary accommodation notifications for children) and 30 September 2026 (care leavers).","step_ids":["stp-hl-01-approach","stp-hl-02-assess","stp-hl-03-early","stp-hl-04-prevent","stp-hl-05-relieve","stp-hl-06-interim","stp-hl-07-decide","stp-hl-08-supply","stp-hl-09-place","stp-hl-10-manage","stp-hl-11-move-on","stp-hl-12-review","stp-hl-13-reporting"]},"jrn-hts-apply-to-travel":{"id":"jrn-hts-apply-to-travel","name":"Home-to-school transport, from application to the school gate","description":"One child's route from an application for travel assistance through eligibility, appeals and the choice of travel support to routes, buying, vetting and the daily journey, with spend followed through. Spend on SEND transport is the main pressure. The eligibility decision and the appeals stay with people. The statutory guidance on travel to school was updated in May 2026. The SEND reform consultation (2026) is a proposal, not law, and proposes no change to transport duties.","step_ids":["stp-hts-01-apply","stp-hts-02-assess","stp-hts-03-decide","stp-hts-04-appeal","stp-hts-05-support","stp-hts-06-routes","stp-hts-07-procure","stp-hts-08-vet","stp-hts-09-operate","stp-hts-10-changes","stp-hts-11-quality","stp-hts-12-report"]},"jrn-rep-report-to-fixed":{"id":"jrn-rep-report-to-fixed","name":"Council home repairs, from report to fixed","description":"One tenant's repair from the first report through triage, hazard investigation, the written summary, diagnosis, booking and the work, to completion, with complaints, disrepair claims and the hand-on to planned works followed through. Awaab's Law phase 1 (damp and mould, and emergency hazards) has applied since 27 October 2025. Phase 2 is only proposed: draft regulations have been published, with an intended start of 30 November 2026 if both Houses approve them. The electrical safety extension means the first inspections for social tenancies granted before 1 December 2025 are due before 1 November 2026.","step_ids":["stp-rep-01-report","stp-rep-02-triage","stp-rep-03-hazard","stp-rep-04-summary","stp-rep-05-diagnose","stp-rep-06-schedule","stp-rep-07-works","stp-rep-08-complete","stp-rep-09-complaints","stp-rep-10-disrepair","stp-rep-11-planned","stp-rep-12-report"]},"jrn-cfd-contact-to-plan":{"id":"jrn-cfd-contact-to-plan","name":"Children's front door, from contact to child in need plan","description":"One child's path through the children's front door, from the first contact through multi-agency screening, gathering partner information and the threshold decision, to Family Help, telling the referrer and the family, the single assessment, and the child in need plan and its review, with the hand-on to a strategy discussion where there is reasonable cause to suspect that a child is suffering, or is likely to suffer, significant harm. Working Together to Safeguard Children 2026 replaced the 2023 edition on 18 March 2026. Since 30 September 2026, the council, health bodies, the police and the other bodies listed in the Children Act 2004 have had a duty to share information they consider relevant to safeguarding or promoting a child's welfare (s16LA), unless they consider sharing would be more detrimental to the child than not sharing. The consistent identifier for children and multi-agency child protection teams are, so far, only regulation-making powers, not duties.","step_ids":["stp-cfd-01-contact","stp-cfd-02-screen","stp-cfd-03-share","stp-cfd-04-decide","stp-cfd-05-family-help","stp-cfd-06-feedback","stp-cfd-07-assess","stp-cfd-08-cin-plan","stp-cfd-09-cin-review","stp-cfd-10-report"]},"jrn-cp-strategy-to-outcome":{"id":"jrn-cp-strategy-to-outcome","name":"Child protection, from strategy discussion to the end of a plan","description":"One child's journey through child protection, from the strategy discussion and the section 47 enquiry, through the initial conference, the plan, visits and review conferences, family group decision-making and pre-proceedings, to care proceedings or the end of the plan, with performance and audit followed through. Working Together to Safeguard Children 2026 replaced the 2023 edition on 18 March 2026. Since 15 July 2026 a council must offer the child's parents, and anyone else with parental responsibility, a family group decision-making meeting before applying for any order under Part 4 of the Children Act 1989, such as a care or supervision order, unless it considers that offering or holding the meeting would not be in the child's best interests; the offer goes in the letter before proceedings (Children Act 1989 s31ZA). Multi-agency child protection teams are only a regulation-making power so far, not a duty. The court must set a timetable to decide care proceedings within 26 weeks, extended only where necessary, by up to eight weeks at a time.","step_ids":["stp-cp-01-strategy","stp-cp-02-s47","stp-cp-03-icpc","stp-cp-04-plan","stp-cp-05-visits","stp-cp-06-review","stp-cp-07-fgdm","stp-cp-08-plo","stp-cp-09-care","stp-cp-10-end","stp-cp-11-report"]},"jrn-hc-market-to-report":{"id":"jrn-hc-market-to-report","name":"Homecare commissioning, from shaping the market to reporting spend","description":"The council's homecare commissioning journey: shaping the market, setting fees, choosing the contract model, sourcing each package, reablement before long-term care, the terms that govern visits, call monitoring and paying providers, reviews, quality, the workforce, provider failure and reporting. Providers run the rotas and deliver the care; the council's levers are commissioning, contract terms and payment rules. Section 5 of the Care Act 2014 requires the council to promote an efficient and effective market, having regard to its sustainability and to a workforce with appropriate working conditions, so a lower fee is never counted as a saving. If a registered provider cannot carry on because of business failure, the council must meet the needs it was meeting (section 48). Any change to a person's package is made by a qualified practitioner at review, under the care planning journey. A fair pay agreement is a government plan; only the power to set up a negotiating body is in force.","step_ids":["stp-hc-01-market","stp-hc-02-fees","stp-hc-03-procure","stp-hc-04-broker","stp-hc-05-reablement","stp-hc-06-deliver","stp-hc-07-monitor","stp-hc-08-review","stp-hc-09-quality","stp-hc-10-workforce","stp-hc-11-failure","stp-hc-12-report"]},"jrn-asg-concern-to-learning":{"id":"jrn-asg-concern-to-learning","name":"Adult safeguarding, from a concern to the lessons learned","description":"One adult's journey through safeguarding, from a concern being raised, through the decision on whether the section 42 duty applies, immediate safety, gathering information, the adult's wishes and advocacy, the enquiry and its outcome, to the safeguarding plan, with concerns about providers, Safeguarding Adults Reviews, the Board and reporting followed through. Under the Care Act 2014, where the council has reasonable cause to suspect that an adult in its area has care and support needs, is experiencing or at risk of abuse or neglect, and cannot protect themselves because of those needs, it must make, or cause to be made, the enquiries it thinks necessary. The Act sets no time limit for any step. Every decision in this journey stays with a qualified person, and the Safeguarding Adults Board decides whether to arrange a review.","step_ids":["stp-asg-01-concern","stp-asg-02-screen","stp-asg-03-safety","stp-asg-04-gather","stp-asg-05-wishes","stp-asg-06-enquiry","stp-asg-07-outcome","stp-asg-08-plan","stp-asg-09-provider","stp-asg-10-sar","stp-asg-11-board","stp-asg-12-report"]},"jrn-alc-apply-to-let":{"id":"jrn-alc-apply-to-let","name":"Housing register and allocations, from application to letting","description":"One applicant's journey through the housing register: applying, eligibility and qualification, checking the application, banding and priority, renewal, bidding, direct offers, nominations to housing associations, offers and reviews, with the allocation scheme and lettings reporting followed through. Part 6 of the Housing Act 1996 governs who may be allocated social housing and how: the council must have a scheme, must give reasonable preference to the groups the Act lists, must allocate only in line with its scheme, and must tell applicants of decisions and their right to a review. Officers make every statutory decision. The register does not promise anyone a home, a waiting time or a priority: it decides who can be considered for the homes that become available, and in what order. Statutory allocations guidance supports the Act; the government's 2026 review of that guidance had not changed it when the guidance was last checked (page updated 1 April 2026). Help for homeless households is in the homelessness journey, which hands households on to this journey to move on from temporary accommodation.","step_ids":["stp-alc-01-apply","stp-alc-02-qualify","stp-alc-03-verify","stp-alc-04-band","stp-alc-05-reregister","stp-alc-06-advertise","stp-alc-07-direct","stp-alc-08-nominate","stp-alc-09-offer","stp-alc-10-review","stp-alc-11-scheme","stp-alc-12-report"]},"jrn-cl-leaving-care":{"id":"jrn-cl-leaving-care","name":"Care leavers, from preparing to leave care to support up to 25","description":"One young person's journey from preparing to leave care at 16, through the pathway plan and its reviews, the personal adviser, keeping in touch, accommodation, staying put and staying close, housing, education and work, money and health, to the local offer and the council's reporting. The council must assess the needs of each eligible child within three months of their 16th birthday, or of becoming eligible after that age, prepare a pathway plan and review it at least every six months, appoint a personal adviser, and keep in touch; from 21 to 25 it must offer advice and support, and provide a personal adviser to a young person who wants one. Since 30 September 2026 a relevant or former relevant child under 25 cannot be found intentionally homeless, and the local offer must include arrangements to prevent homelessness. Staying close support and the wider corporate parenting duties in the Children's Wellbeing and Schools Act 2026, on other public bodies and to collaborate with the council, are not in force.","step_ids":["stp-cl-01-prepare","stp-cl-02-pathway","stp-cl-03-adviser","stp-cl-04-in-touch","stp-cl-05-accommodation","stp-cl-06-staying","stp-cl-07-housing","stp-cl-08-eet","stp-cl-09-money","stp-cl-10-health","stp-cl-11-offer","stp-cl-12-report"]},"jrn-wc-household-collection":{"id":"jrn-wc-household-collection","name":"Waste collection, from bins to returns","description":"One household's waste collection: bins and containers, assisted collections, rounds and collection frequency, collection day, missed bins, bulky waste, garden waste subscriptions, weekly food waste and separate collections, contamination and enforcement, with the fleet, the delivery model and the data returns behind them. Each collection authority must arrange for household waste in its area to be collected, and since the end of the transitional period on 31 March 2026 must collect six recyclable streams separately, including food waste every week, free, unless an exception in the Act applies; the 31 authorities in the transitional Schedule have later dates for food waste. It may charge a reasonable amount only for prescribed household waste, such as garden and bulky waste, and charges are income, not savings. An authorised officer decides every enforcement step, and no technology issues a notice or penalty. Assisted collections are a reasonable adjustment for disabled residents and are reviewed only by a person, with the household. Producer payments under packaging Extended Producer Responsibility are paid by producers and are not a saving from any change. Disposal, gate fees and treatment belong to waste disposal, and fly-tipping to fly-tipping response; disposal costs appear here only where they fall to the collection authority or drive a collection decision.","step_ids":["stp-wc-01-request","stp-wc-02-assisted","stp-wc-03-round","stp-wc-04-collect","stp-wc-05-missed","stp-wc-06-bulky","stp-wc-07-garden","stp-wc-08-food","stp-wc-09-contamination","stp-wc-10-fleet","stp-wc-11-contract","stp-wc-12-report"]},"jrn-hw-defect-to-repair":{"id":"jrn-hw-defect-to-repair","name":"Highways maintenance, from a reported defect to a repaired road","description":"One defect's journey from a report or an inspection through the inspector's risk assessment to a repair, with the planned and preventative programme, street works, damage claims, asset management, drainage, winter service, the contract and reporting followed through. Section 41 of the Highways Act 1980 places a duty on the highway authority to maintain highways maintainable at public expense, and section 58 gives it a defence in a damage claim if it can show it took reasonable care, which only a court decides. Inspection frequencies, investigatory levels and response times are set in each council's own risk-based policy, not in statute. Technology may help find defects; an inspector or engineer decides. Street works are governed by the New Roads and Street Works Act 1991, the Traffic Management Act 2004 and the permit and charging regulations as amended from 5 January 2026; permit fees only recover costs, and penalties and charges are never a saving. The code of practice Well-managed Highway Infrastructure is non-binding guidance, and DfT's incentive funding and transparency report requirements are funding conditions, not law.","step_ids":["stp-hw-01-report","stp-hw-02-inspect","stp-hw-03-assess","stp-hw-04-repair","stp-hw-05-schedule","stp-hw-06-streetworks","stp-hw-07-claims","stp-hw-08-asset","stp-hw-09-drainage","stp-hw-10-winter","stp-hw-11-contract","stp-hw-12-report"]},"jrn-dm-advice-to-decision":{"id":"jrn-dm-advice-to-decision","name":"Planning development management, from advice to decision and beyond","description":"One application's journey through development management: advice before applying, validation, publicity and consultation, the case officer's assessment and report, the decision, conditions, planning obligations, appeals and enforcement, with fees and staffing, back-office systems and performance reporting followed through. The Town and Country Planning Act 1990 and the Development Management Procedure Order 2015 govern how applications are made, publicised and decided, and the decision must follow the development plan unless material considerations indicate otherwise. Every decision, every report, every discharge of conditions and every enforcement decision is made by a person: the case officer under delegation, the planning committee or the enforcement officer. Nothing here promises a decision, a permission or a time. From 31 October 2026 a national scheme of delegation decides which applications officers must decide; before then it is not law. Planning application fees are set nationally; councils cannot set their own, and the draft regulations raising them had not been made when checked. The National Planning Policy Framework and the designation criteria are policy, not law.","step_ids":["stp-dm-01-preapp","stp-dm-02-validate","stp-dm-03-consult","stp-dm-04-assess","stp-dm-05-decide","stp-dm-06-conditions","stp-dm-07-s106","stp-dm-08-appeal","stp-dm-09-enforce","stp-dm-10-fees","stp-dm-11-digital","stp-dm-12-report"]},"jrn-br-liability-to-collection":{"id":"jrn-br-liability-to-collection","name":"Business rates, from liability to collection","description":"One ratepayer's journey through business rates: who is liable, the annual bill, reliefs, changes of circumstance, payment, reminders and summonses, recovery after a liability order, empty property and avoidance, finding unlisted properties and refunds, with rates retention and collection reporting followed through. The Valuation Office Agency sets rateable values; the council bills, collects and recovers under the Local Government Finance Act 1988 and the Collection and Enforcement Regulations 1989. Officers decide discretionary relief and every recovery step after a liability order. The council keeps only part of any extra rates it collects: the rest goes to the government and the major preceptors under business rates retention, which was reset in April 2026. Nothing here promises a relief, a refund or a time.","step_ids":["stp-br-01-liability","stp-br-02-bill","stp-br-03-reliefs","stp-br-04-change","stp-br-05-pay","stp-br-06-recover","stp-br-07-enforce","stp-br-08-avoidance","stp-br-09-discover","stp-br-10-refund","stp-br-11-retention","stp-br-12-report"]},"jrn-hb-claim-to-subsidy":{"id":"jrn-hb-claim-to-subsidy","name":"Housing benefit, from claim to subsidy","description":"One claimant's route through housing benefit: the claim and evidence, the assessment and award, supported and temporary accommodation, housing payments, changes, fraud and error checks, overpayments, reconsideration and appeals, with the move to Universal Credit, the subsidy claim and reporting followed through. The law changed this year. Discretionary Housing Payments were revoked for England from 1 April 2026 (S.I. 2026/271); housing payments now come from the Crisis and Resilience Fund, a grant paid under grant conditions, not a statutory scheme. According to DWP's circular A6/2026, working-age housing benefit ended from 1 July 2026 for everyone outside temporary and specified accommodation, with exceptions; the commencement is made by S.I. 2026/409, which legislation.gov.uk dates from 15 April 2026, and the limits and the 1 July date are DWP's description, still to be confirmed with the spine owner. Pension-age housing benefit continues. The Supported Housing (Regulatory Oversight) Act 2023 is in force, but the licensing regulations are only a draft under consultation. Officers make every statutory decision: entitlement and eligible rent, changes to an award, whether an overpayment is recoverable, and revisions, each with a right of appeal to the First-tier Tribunal. Fraud is investigated by DWP's Fraud and Error Service. Council Tax Support is in the council tax journey, and temporary accommodation itself is in the homelessness journey.","step_ids":["stp-hb-01-claim","stp-hb-02-assess","stp-hb-03-supported","stp-hb-04-ta","stp-hb-05-hardship","stp-hb-06-change","stp-hb-07-fraud","stp-hb-08-overpay","stp-hb-09-appeal","stp-hb-10-migrate","stp-hb-11-subsidy","stp-hb-12-report"]},"jrn-tm-signup-to-end":{"id":"jrn-tm-signup-to-end","name":"Council tenancy management, from sign-up to the end of a tenancy","description":"One council tenancy from start to finish: signing up, introductory and flexible tenancies, tenancy visits, succession and assignment, mutual exchange and moving to a smaller home, tenancy fraud, support to keep a tenancy, tenant engagement and the consumer standards, complaints, the end of a tenancy and re-letting the home, and the right to buy, with the Tenant Satisfaction Measures and reporting followed through. Council tenancies are secure tenancies under the Housing Act 1985, with introductory tenancies under the Housing Act 1996. Officers make every statutory decision on a tenancy, and possession is always the court's decision. The Regulator of Social Housing's consumer standards and Tenant Satisfaction Measures are regulatory standards, and the Housing Ombudsman's Complaint Handling Code is a code with a statutory footing, not statute. No Renters' Rights Act 2025 provision applies to council secure, flexible or introductory tenancies today, and the Social Housing Bill, which carries the planned right to buy reforms, is a bill, not law. Most of the money in this journey sits in the Housing Revenue Account. Lettings come from the allocations journey, void works belong to the repairs journey, rent arrears to the rent collection journey, and safeguarding concerns are handed to the adult safeguarding journey.","step_ids":["stp-tm-01-signup","stp-tm-02-tenure","stp-tm-03-visit","stp-tm-04-succession","stp-tm-05-exchange","stp-tm-06-fraud","stp-tm-07-support","stp-tm-08-engage","stp-tm-09-complaints","stp-tm-10-end","stp-tm-11-rtb","stp-tm-12-report"]},"jrn-rc-rent-to-collection":{"id":"jrn-rc-rent-to-collection","name":"Council housing rent, from setting the rent to collection","description":"One tenant's rent followed through the council's income service: setting rents and service charges, paying, Universal Credit, early arrears contact, money advice and tenancy sustainment, arrears agreements, the pre-action protocol and notices, possession claims, warrants and evictions, former tenant arrears and write-offs, with the Housing Revenue Account and collection reporting followed through. Rent collected is income held in the Housing Revenue Account, which MHCLG's non-statutory guidance describes as ring-fenced for the council's housing (the current statutory wording is to be confirmed); arrears collected later are a timing difference, and a write-off is not income. Possession is always the court's decision. The council's own statutory decision is to seek possession, with the right to a review for introductory tenants, and the pre-action protocol applies before any claim. Universal Credit payments to the council are DWP's decisions. Breathing Space pauses recovery of rent arrears. No Renters' Rights Act 2025 provision applies to council secure, introductory or flexible tenancies today. Households at risk of losing their home pass to the homelessness journey.","step_ids":["stp-rc-01-set","stp-rc-02-pay","stp-rc-03-uc","stp-rc-04-contact","stp-rc-05-support","stp-rc-06-agree","stp-rc-07-notice","stp-rc-08-court","stp-rc-09-evict","stp-rc-10-former","stp-rc-11-hra","stp-rc-12-report"]},"jrn-pse-complaint-to-compliance":{"id":"jrn-pse-complaint-to-compliance","name":"Private sector housing enforcement, from complaint to compliance","description":"One private rented home's journey through the council's housing enforcement: a complaint or a lead, inspection and the hazard assessment, informal and formal action, emergency action, penalties and prosecutions, rent repayment and banning orders, harassment and illegal eviction, the energy, alarm and electrical safety standards, works in default and charges, tribunal appeals, and reporting and resourcing. Part 1 of the Housing Act 2004 sets the council's duty to act on category 1 hazards and its powers on others; the rating system changed for inspections begun on or after 22 June 2026. Since 1 May 2026 the Renters' Rights Act 2025 requires councils to enforce the landlord legislation it defines, which includes the law on unlawful eviction and harassment, and penalties for later conduct can reach £40,000. Every enforcement decision is an authorised officer's decision about the landlord or agent, with an appeal to the tribunal; technology may find and record, never decide, and no model assesses a hazard. Penalty income is never a reason to enforce. The private rented sector database, the landlord ombudsman, a Decent Homes Standard for private renting, Awaab's Law for private renting and EPC C by 2030 are not law. Households who lose their home are handed to the homelessness journey.","step_ids":["stp-pse-01-intake","stp-pse-02-inspect","stp-pse-03-informal","stp-pse-04-notice","stp-pse-05-emergency","stp-pse-06-penalty","stp-pse-07-orders","stp-pse-08-eviction","stp-pse-09-standards","stp-pse-10-default","stp-pse-11-tribunal","stp-pse-12-report"]},"jrn-rn-market-to-report":{"id":"jrn-rn-market-to-report","name":"Residential and nursing care commissioning, from shaping the market to reporting spend","description":"The council's care home commissioning journey: shaping the market, setting fees, choosing the contract model, finding a placement and the person's choice of home, top-ups, NHS and joint funding, paying care homes, placement reviews and moves, quality, the workforce, provider failure and home closures, and reporting. Section 5 of the Care Act 2014 requires the council to promote an efficient and effective market, having regard to its sustainability and to a workforce with appropriate working conditions, so a lower fee is never counted as a saving. The council must arrange a person's preferred home if the conditions in the Choice of Accommodation Regulations are met, and give written reasons if it refuses; a top-up is a third party's payment, not council income. Continuing healthcare, NHS-funded nursing care and section 117 after-care are NHS or joint money, never a council saving. If a registered provider cannot carry on because of business failure, the council must meet the needs it was meeting (section 48). There is no Care Act appeal: the routes are complaint, the Ombudsman and judicial review.","step_ids":["stp-rn-01-strategy","stp-rn-02-fee","stp-rn-03-procure","stp-rn-04-place","stp-rn-05-topup","stp-rn-06-nhs","stp-rn-07-pay","stp-rn-08-review","stp-rn-09-quality","stp-rn-10-workforce","stp-rn-11-failure","stp-rn-12-report"]},"jrn-lda-adulthood-to-report":{"id":"jrn-lda-adulthood-to-report","name":"Learning disability and autism services, from preparing for adulthood to reporting","description":"The council's journey for adults with a learning disability and autistic adults: preparing for adulthood, specialist assessment, support planning and personal budgets, supported living and other homes, day opportunities and work, the specialist market and fees, progression and reviews, crisis support, inpatient care and discharge, section 117 after-care, joint working with the NHS, and reporting. Adults are assessed and supported under Part 1 of the Care Act 2014; there is no Care Act appeal, so decisions are challenged by complaint, the Ombudsman and judicial review. Preparing for adulthood (young people aged 14 to 17) follows the children's rules and is never scored, ranked or sized. Care (Education) and Treatment Reviews and dynamic support registers are NHS-led, and the council's changes cover only its own part. The Mental Health Act 2025's changes for autistic people and people with a learning disability are not in force. NHS money, including continuing healthcare and the NHS share of after-care, is never counted as a council saving, and after-care is never charged for.","step_ids":["stp-lda-01-transition","stp-lda-02-assess","stp-lda-03-plan","stp-lda-04-living","stp-lda-05-day","stp-lda-06-market","stp-lda-07-progress","stp-lda-08-crisis","stp-lda-09-cetr","stp-lda-10-aftercare","stp-lda-11-joint","stp-lda-12-report"]},"jrn-dp-request-to-report":{"id":"jrn-dp-request-to-report","name":"Direct payments, from the request to reporting","description":"The council's direct payments journey: the information offer and the request, capacity and who receives the payment, the decision, setting the amount, the agreement and the payment method, support services, employing personal assistants, monitoring, reviews, recovering unspent money, suspending and ending payments, and reporting. Where the conditions in sections 31 and 32 of the Care Act 2014 are met, the council must make the payments. The decision on a request, requiring repayment and ending payments are decisions the law gives the council, made by a person; technology never makes them. There is no statutory appeal, because section 72 of the Care Act is not in force, so challenge is by complaint and then the Ombudsman. The direct payment is the council's spending on care: unspent money recovered is one-off income, never a saving, and a personal assistant's pay is never a saving. After-care under section 117 of the Mental Health Act 1983 is free of charge and a joint duty with the integrated care board.","step_ids":["stp-dp-01-request","stp-dp-02-capacity","stp-dp-03-decide","stp-dp-04-amount","stp-dp-05-setup","stp-dp-06-support","stp-dp-07-employ","stp-dp-08-monitor","stp-dp-09-review","stp-dp-10-recover","stp-dp-11-suspend","stp-dp-12-report"]},"jrn-eq-request-to-report":{"id":"jrn-eq-request-to-report","name":"Community equipment, from the request to reporting the pooled budget","description":"The community equipment journey: requests and trusted assessors, self-assessment and information, prescribing and the catalogue, delivery, fitting and safe use, minor adaptations, servicing, collection, cleaning and reissue, the store and its stock, the contract and the pooled budget, and reporting. Aids, and minor adaptations costing £1,000 or less, are free when the council provides them to meet or prevent needs, so the council does not charge for them. Many services are run jointly with the NHS, often through a section 75 pooled budget, so a saving reaches the council only by its share; a risk share is not a funding share, and Better Care Fund money in a pool is not a council saving. Where equipment meets eligible needs, the decision is made in adult needs assessment and care planning; the occupational therapy assessment belongs to occupational therapy, bigger adaptations to the housing authority's disabled facilities grant, and carer hours released by equipment to the homecare journey.","step_ids":["stp-eq-01-request","stp-eq-02-self","stp-eq-03-prescribe","stp-eq-04-deliver","stp-eq-05-fit","stp-eq-06-minor","stp-eq-07-maintain","stp-eq-08-collect","stp-eq-09-recycle","stp-eq-10-stock","stp-eq-11-contract","stp-eq-12-report"]},"jrn-dol-request-to-report":{"id":"jrn-dol-request-to-report","name":"Deprivation of Liberty Safeguards, from the request to reporting","description":"The council's journey as supervisory body under Schedule A1 to the Mental Capacity Act 2005: requests from care homes and hospitals, urgent authorisations and their extension, the waiting list, the assessor workforce, the six assessments, the decision to give or refuse an authorisation, representatives and advocates, reviews, Court of Protection challenges, deprivations in the community that only the court can authorise, and reporting. The supervisory body authorises and best interests and mental health assessors assess; no technology authorises, refuses, extends or ends a deprivation of liberty. The Supreme Court's judgment of 2 June 2026 changed what counts as a deprivation of liberty, and every figure here comes from before it unless it says otherwise. The Liberty Protection Safeguards are not law.","step_ids":["stp-dol-01-request","stp-dol-02-urgent","stp-dol-03-triage","stp-dol-04-assessors","stp-dol-05-assess","stp-dol-06-authorise","stp-dol-07-rpr","stp-dol-08-imca","stp-dol-09-review","stp-dol-10-court","stp-dol-11-community","stp-dol-12-report"]},"jrn-mca-question-to-assurance":{"id":"jrn-mca-question-to-assurance","name":"Mental capacity and best interests, from the first question to assurance","description":"The council's mental capacity and best interests work: where a capacity question arises, supporting the person to decide, Care Act advocacy, the capacity assessment, wishes, feelings and consultation, Independent Mental Capacity Advocates, the best interests decision and its record, attorneys and the Public Guardian, deputyship and appointeeship, Court of Protection applications and assurance. Capacity is assessed, and a best interests decision is made, by the decision-maker for that decision under the Mental Capacity Act 2005; no tool assesses capacity or decides best interests. The council arranges the advocate service in its area, including advocates the NHS instructs. A best interests decision is never a saving: section 4 lists no cost factor, and the cost of the care that follows belongs to care planning and commissioning. Deputyship and appointeeship fees are income from the person's own money. The Code of Practice is statutory guidance; the Liberty Protection Safeguards are not in force.","step_ids":["stp-mca-01-trigger","stp-mca-02-support","stp-mca-03-advocacy","stp-mca-04-assess","stp-mca-05-consult","stp-mca-06-imca","stp-mca-07-bestint","stp-mca-08-record","stp-mca-09-attorney","stp-mca-10-deputy","stp-mca-11-court","stp-mca-12-assure"]},"jrn-mhsw-community-to-report":{"id":"jrn-mhsw-community-to-report","name":"Mental health social work, from community teams to reporting","description":"The council's social care role in mental health: social workers in community and crisis teams, Care Act assessments and care, requests for Mental Health Act assessments, the AMHP service and its rota, the assessment and the approved mental health professional's decision to apply, the nearest relative and advocacy, guardianship, after-care under section 117 and its funding with the NHS, partnership arrangements with NHS trusts, and reporting. The AMHP's decision is independent: no tool makes or suggests it. The law today is the Mental Health Act 1983, the Care Act 2014 and section 75 of the National Health Service Act 2006; only small parts of the Mental Health Act 2025 are in force, and the nearest relative is still the law. After-care under section 117 is free, and beds, places of safety and the NHS share of after-care are NHS spending, so no change here counts NHS money as a council saving.","step_ids":["stp-mhsw-01-community","stp-mhsw-02-careact","stp-mhsw-03-request","stp-mhsw-04-amhp","stp-mhsw-05-assess","stp-mhsw-06-apply","stp-mhsw-07-rights","stp-mhsw-08-guardian","stp-mhsw-09-aftercare","stp-mhsw-10-funding","stp-mhsw-11-partnership","stp-mhsw-12-report"]},"jrn-ot-referral-to-report":{"id":"jrn-ot-referral-to-report","name":"Occupational therapy, from the referral to reporting","description":"The council's adult occupational therapy journey: referrals and first contact, screening and the waiting list, the occupational therapy assessment, trusted assessors and bought-in assessments, recommending equipment and techniques, recommendations for major adaptations, moving and handling and single-handed care, hospital discharge, reablement, reviews, the workforce and reporting. The council must assess an adult who appears to have needs for care and support (Care Act 2014, section 9) and, where circumstances change in a way that affects a care and support plan, must reassess as far as it thinks appropriate and revise the plan (section 27(4)). Technology never makes either decision. Aids, and minor adaptations costing £1,000 or less, are free, as are the first six weeks of reablement; any care package that follows is financially assessed on the charging journey. Package savings land in the homecare or long-term care budget and are counted once. The housing authority decides any disabled facilities grant; equipment supply belongs to the community equipment service.","step_ids":["stp-ot-01-refer","stp-ot-02-triage","stp-ot-03-assess","stp-ot-04-trusted","stp-ot-05-recommend","stp-ot-06-major","stp-ot-07-handling","stp-ot-08-discharge","stp-ot-09-reable","stp-ot-10-review","stp-ot-11-workforce","stp-ot-12-report"]},"jrn-ph19-healthy-child":{"id":"jrn-ph19-healthy-child","name":"0 to 19 public health, from the needs assessment to contract performance","description":"The council's 0 to 19 public health journey: planning from the area's needs with families, commissioning health visiting and school nursing, the grant and the contract price, the workforce, the antenatal and new birth reviews, the reviews to 2 and a half years, extra support for families with young children, the National Child Measurement Programme, school nursing, family hubs, safeguarding and information sharing, and contract performance. The council must offer the five universal health visitor reviews and weigh and measure children in reception and year 6, so far as reasonably practicable, and may charge families nothing. The money is mainly the ring-fenced public health grant, so a saving stays within the grant's conditions. Since 30 September 2026 a duty to share information to safeguard children applies to the council, NHS bodies and those providing services under their arrangements. The Healthy Child Programme publications of February 2026 are guidance. This journey follows the children's rules: nothing on it is scored, ranked or sized.","step_ids":["stp-ph19-01-plan","stp-ph19-02-commission","stp-ph19-03-funding","stp-ph19-04-workforce","stp-ph19-05-antenatal","stp-ph19-06-reviews","stp-ph19-07-targeted","stp-ph19-08-ncmp","stp-ph19-09-school","stp-ph19-10-hubs","stp-ph19-11-safeguard","stp-ph19-12-perform"]},"jrn-phc-need-to-assurance":{"id":"jrn-phc-need-to-assurance","name":"Public health commissioning, from needs assessment to grant assurance","description":"The council's public health commissioning journey: the joint strategic needs assessment and the health and wellbeing board, public health advice to integrated care boards, the ring-fenced grant and its budget, commissioning plans and service design, joint and pooled arrangements, choosing the procurement route and awarding contracts, NHS Health Checks, stop smoking services, other health improvement services, contract management, outcomes reporting, and grant reporting and assurance. Each upper-tier and unitary council must take the steps it considers appropriate to improve the health of its people (National Health Service Act 2006, s2B), and must provide NHS Health Checks and a public health advice service to integrated care boards (S.I. 2013/351). The grant is ring-fenced: a saving inside it stays within its conditions and is never a General Fund saving. No one is charged for a service to improve their own health. There is no statutory decision about a person on this journey; a provider can challenge a contract award under the Provider Selection Regime.","step_ids":["stp-phc-01-need","stp-phc-02-advice","stp-phc-03-grant","stp-phc-04-design","stp-phc-05-joint","stp-phc-06-procure","stp-phc-07-checks","stp-phc-08-smoking","stp-phc-09-prevent","stp-phc-10-contract","stp-phc-11-outcomes","stp-phc-12-assure"]},"jrn-sh-needs-to-report":{"id":"jrn-sh-needs-to-report","name":"Sexual health services, from the needs assessment to grant reporting","description":"The council's sexual health journey: the needs assessment and service model, procurement under the Provider Selection Regime, open access clinics, online testing, STI testing and treatment, contraception, GP and pharmacy services, HIV prevention and PrEP, young people and outreach, cross-charging between councils, contract management and grant reporting. The council must provide, or arrange, open access sexual health services for everyone present in its area, free of charge. Clinical care stays with clinicians in the commissioned service; the council's levers are commissioning, contract terms and payment rules, and it works only with service-level figures. The money is almost all public health grant, which is ring-fenced, so a saving stays inside the grant. Cross-charging moves money between councils and is not a saving, and PrEP drugs, HIV treatment and the vaccination programmes are NHS money. Nothing on the young people's step is scored, ranked or sized.","step_ids":["stp-sh-01-needs","stp-sh-02-procure","stp-sh-03-access","stp-sh-04-online","stp-sh-05-sti","stp-sh-06-contra","stp-sh-07-primary","stp-sh-08-prep","stp-sh-09-young","stp-sh-10-xcharge","stp-sh-11-contract","stp-sh-12-report"]},"jrn-sm-need-to-report":{"id":"jrn-sm-need-to-report","name":"Drug and alcohol services, from the needs assessment to outcomes reporting","description":"The council's drug and alcohol journey: the needs assessment and yearly plan, the combating drugs partnership, commissioning, referral and access, community treatment, harm reduction, residential rehabilitation and detoxification, continuity of care from prison, recovery support, young people and families, drug and alcohol deaths, and reporting. Drug and alcohol treatment is not a mandated public health function: the council chooses it under section 2B of the National Health Service Act 2006, and the drug and alcohol money in the public health grant is a ring-fenced minimum under the grant conditions, which are funding conditions, not law, so any money freed is spent again on these services and is not a General Fund saving. No one is charged for public health treatment. Residential rehabilitation is a statutory decision about a person only where it is reached through a Care Act assessment. Harm reduction and deaths are recorded at service level only, and the young people and families step follows the children's rules: nothing there is scored, ranked or sized.","step_ids":["stp-sm-01-need","stp-sm-02-partner","stp-sm-03-commission","stp-sm-04-access","stp-sm-05-treat","stp-sm-06-harm","stp-sm-07-rehab","stp-sm-08-custody","stp-sm-09-recover","stp-sm-10-young","stp-sm-11-deaths","stp-sm-12-report"]},"jrn-ae-attendance":{"id":"jrn-ae-attendance","name":"School attendance, from finding pupils who need help to legal intervention and reporting","description":"The council's school attendance journey: tracking attendance data and the returns schools must make, the School Attendance Support Team, targeting support meetings with schools, whole-family support, attendance contracts and notices to improve, penalty notices, education supervision orders, prosecutions and school attendance orders, joint work with children's social care, closing casework, and performance and finance reporting. The parent must cause the child to receive suitable education; only the council may prosecute, and it must first consider an education supervision order. There is no appeal against a penalty notice, and the council must withdraw an unpaid notice it is not prosecuting. Penalty income may be spent only on attendance work, with any unused sum paid to the Secretary of State, so it is never a saving. Working together to improve school attendance (July 2026 edition) is statutory guidance, not law. The new school attendance order process in the Children's Wellbeing and Schools Act 2026 is not in force. This journey follows the children's rules: nothing on it is scored, ranked or sized.","step_ids":["stp-ae-01-identify","stp-ae-02-team","stp-ae-03-target","stp-ae-04-support","stp-ae-05-formal","stp-ae-06-penalty","stp-ae-07-eso","stp-ae-08-prosecute","stp-ae-09-sao","stp-ae-10-safeguard","stp-ae-11-close","stp-ae-12-report"]},"jrn-cdr-child-death-review":{"id":"jrn-cdr-child-death-review","name":"Child death review and serious incident learning","description":"From the notification of a child's death, through the immediate response and support for the family, the child death review meeting and the child death overview panel, to serious incident notifications, rapid reviews, local child safeguarding practice reviews and their publication, the national Panel's work, acting on the learning, the partnership arrangements, funding and independent scrutiny, and the partners' reports. The child death review partners (the council and the integrated care board) must arrange for every death of a child normally resident in their area to be reviewed and analysed, inform anyone who should act, and publish a report. The safeguarding partners (the council, the integrated care board and the police) must identify serious child safeguarding cases, review those they consider appropriate, publish the reports, include independent scrutiny in their arrangements and publish a yearly report. The council alone must notify the national Panel of serious incidents. Timescales such as five working days to notify, 15 working days for a rapid review and six months for a local review are statutory guidance, not law. The journey works at the level of the system only: no child, death or family is described.","step_ids":["stp-cdr-01-notify","stp-cdr-02-respond","stp-cdr-03-meeting","stp-cdr-04-panel","stp-cdr-05-sin","stp-cdr-06-rapid","stp-cdr-07-review","stp-cdr-08-publish","stp-cdr-09-national","stp-cdr-10-learning","stp-cdr-11-arrange","stp-cdr-12-report"]},"jrn-cme-missing-education":{"id":"jrn-cme-missing-education","name":"Children missing education and elective home education, from a school's deletion return to a return to education","description":"One child's journey when they are not on a school roll: the school's deletion return, the council's arrangements to find children not in school, locating the child and checking what is known, withdrawal for home education and the council's consent for children it placed in special schools, the home education list, informal enquiries into suitable home education, advice and support, school attendance orders, the return to education, welfare checks and safeguarding escalation, and the council's reporting. Parents must cause their child to receive efficient full-time suitable education, at school or otherwise, and home education is a lawful choice. The council must have arrangements to identify children not receiving suitable education, and must serve a notice and then, where it thinks school attendance expedient, a school attendance order. The Children's Wellbeing and Schools Act 2026 children not in school measures (registers, consent to withdraw, mandatory meetings and a new school attendance order process) are enacted but not in force.","step_ids":["stp-cme-01-notify","stp-cme-02-identify","stp-cme-03-locate","stp-cme-04-triage","stp-cme-05-withdraw","stp-cme-06-register","stp-cme-07-suitability","stp-cme-08-support","stp-cme-09-sao","stp-cme-10-return","stp-cme-11-safeguard","stp-cme-12-report"]},"jrn-cwd-disabled-children":{"id":"jrn-cwd-disabled-children","name":"Children with disabilities, from referral to preparing for adulthood","description":"One disabled child's and family's journey through children's social care: referral, the team's eligibility criteria and the register of disabled children, the assessment of the child and the decision on what services are necessary, the parent carer's needs assessment, the child in need plan and the package, short breaks, the short breaks services statement, direct payments, commissioning short breaks and placements with health and education, reviews and families in crisis, preparing for adulthood from 14, complaints and the tribunal's social care recommendations, and reporting. The council must provide services to minimise the effect of disabled children's disabilities and give carers breaks, make the arrangements it is satisfied are necessary to meet a disabled child's needs, assess parent carers who may need support, publish a short breaks services statement and, with consent, make direct payments where the conditions are met. A short break under section 17 does not make a child looked after; accommodation under section 20 for more than 24 hours does. The Law Commission's recommendations and the special educational needs and disabilities (SEND) reform proposals are not law. This journey follows the children's rules: nothing on it is scored, ranked or sized.","step_ids":["stp-cwd-01-identify","stp-cwd-02-assess","stp-cwd-03-carers","stp-cwd-04-plan","stp-cwd-05-breaks","stp-cwd-06-statement","stp-cwd-07-payments","stp-cwd-08-commission","stp-cwd-09-review","stp-cwd-10-transition","stp-cwd-11-challenge","stp-cwd-12-report"]},"jrn-eys-places-to-payment":{"id":"jrn-eys-places-to-payment","name":"Early years sufficiency and childcare, from planning places to paying providers","description":"The council's route from checking whether there is enough childcare, through the provider market, information for parents, eligibility and the parent's chosen provider, to provider agreements, funding rates, payments, inclusion funding, quality support, wraparound childcare and reporting. Most funded places are run by private, voluntary and independent providers, childminders and schools. HMRC decides most working parent eligibility. The duty to assess childcare provision was repealed in 2014; the annual sufficiency report is statutory guidance. Nearly all the money is the early years block of the Dedicated Schools Grant, a ring-fenced grant for the schools budget, never a General Fund saving. Rates and the sufficiency strategy stay with people, and nothing here scores or rates a child or family.","step_ids":["stp-eys-01-sufficiency","stp-eys-02-market","stp-eys-03-inform","stp-eys-04-eligibility","stp-eys-05-place","stp-eys-06-agreement","stp-eys-07-rates","stp-eys-08-payment","stp-eys-09-inclusion","stp-eys-10-quality","stp-eys-11-wraparound","stp-eys-12-report"]},"jrn-fa-fostering-adoption":{"id":"jrn-fa-fostering-adoption","name":"Fostering and adoption, from sufficiency planning to adoption and kinship support","description":"The council's fostering and adoption service, from planning enough homes for the children it looks after and recruiting foster carers and adopters, through assessment, the panels, the agency decision maker and the independent review mechanism, supporting, paying and reviewing foster carers, commissioning agency placements and working through a regional adoption agency, to family finding and matching, adoption support, special guardianship and kinship support, and reporting. The panel recommends and the agency decision maker decides; the independent review panel recommends; the court makes placement, adoption and special guardianship orders. Since 29 June 2026 each council must publish a kinship local offer. Foster care allowances are set by each council; the national minimum allowance is guidance. Adoption support personal budgets are not in force. The placement decision for each child is made in the child's own care plan, under the looked-after children journey, not here. This journey follows the children's rules: nothing in it is scored, ranked or sized.","step_ids":["stp-fa-01-sufficiency","stp-fa-02-recruit","stp-fa-03-assess","stp-fa-04-approve","stp-fa-05-support","stp-fa-06-review","stp-fa-07-commission","stp-fa-08-regional","stp-fa-09-match","stp-fa-10-adoptsupport","stp-fa-11-sgsupport","stp-fa-12-report"]},"jrn-sad-arrangements-to-appeal":{"id":"jrn-sad-arrangements-to-appeal","name":"School admissions, from admission arrangements to appeals","description":"One family's route to a school place, from the admission arrangements and the co-ordinated scheme through the application, the checks, the oversubscription criteria and National Offer Day, to in-year admissions, fair access, directions to admit and independent appeals, with reporting and the admissions budget followed through. The council is the admission authority only for community and voluntary controlled schools and co-ordinates for all. The School Admissions Code 2021 and the School Admission Appeals Code 2022 are statutory guidance, which councils, schools and panels must act in accordance with (School Standards and Framework Act 1998, s84(3)). The appeal panel decides appeals; fair access placements and directions stay with people. The Children's Wellbeing and Schools Act 2026 powers to direct academies and the new direction triggers (ss62 and 63) are not in force, and the Schools White Paper (2026) is a proposal. Nothing on this journey scores or rates a child or family.","step_ids":["stp-sad-01-arrange","stp-sad-02-scheme","stp-sad-03-apply","stp-sad-04-verify","stp-sad-05-rank","stp-sad-06-offer","stp-sad-07-inyear","stp-sad-08-cohort","stp-sad-09-fair","stp-sad-10-direct","stp-sad-11-appeal","stp-sad-12-report"]},"jrn-spp-forecast-to-places":{"id":"jrn-spp-forecast-to-places","name":"School place planning, from forecast to places","description":"How a council makes sure there are enough school places, and not too many: forecasting pupils, recording capacity, agreeing a strategy with schools and trusts, securing developer contributions, expanding, opening, reducing or closing schools, creating specialist places, running statutory proposals, building through the capital programme and following the revenue effects in the schools budget. Every step decides about schools, never about an individual child. Capital is never a revenue saving, and the schools budget is ring-fenced. The free school presumption route ended for new cases on 1 September 2026.","step_ids":["stp-spp-01-forecast","stp-spp-02-capacity","stp-spp-03-plan","stp-spp-04-housing","stp-spp-05-expand","stp-spp-06-newschool","stp-spp-07-surplus","stp-spp-08-specialist","stp-spp-09-decide","stp-spp-10-capital","stp-spp-11-revenue","stp-spp-12-report"]},"jrn-vs-virtual-school":{"id":"jrn-vs-virtual-school","name":"The virtual school, from the roll to the annual report","description":"The education of the children a council looks after, wherever they live or go to school, as the virtual school supports it: the roll, a school place, the personal education plan and its reviews, pupil premium plus, school stability through placement moves, attendance, suspensions and exclusions, special educational needs, tuition, mentoring and training, advice for previously looked-after children and kinship families, the strategic role for children with a social worker, and the annual report. The council must promote the educational achievement of each child it looks after and appoint an officer to do so; the PEP is part of the care plan, reviewed at the statutory care plan review; a key stage 4 move that would disrupt education needs a nominated officer's approval; and the council must make advice and information available for previously looked-after children. The role for children with a social worker and children in kinship care rests on guidance and a grant: the 2026 Act's duty for them is not in force. Pupil premium plus is a grant on conditions, not a council budget.","step_ids":["stp-vs-01-cohort","stp-vs-02-place","stp-vs-03-pep","stp-vs-04-review","stp-vs-05-ppplus","stp-vs-06-moves","stp-vs-07-inclusion","stp-vs-08-send","stp-vs-09-support","stp-vs-10-plac","stp-vs-11-cwsw","stp-vs-12-report"]},"jrn-yj-youth-justice":{"id":"jrn-yj-youth-justice","name":"Youth justice, from prevention to resettlement and the partnership","description":"The council's youth justice journey: prevention and early intervention, police custody and appropriate adults, out-of-court resolutions, bail and remand, court work and reports, assessment and planning, referral orders and youth offender panels, orders in the community, victims and restorative justice, custody, release and resettlement, and the partnership, the youth justice plan and the money. The council, with the police, probation and integrated care boards, must secure youth justice services, establish youth offending teams and publish a youth justice plan, and the principal aim of the system is to prevent offending by children. The police decide cautions, the court decides remand and sentence, the youth offender panel agrees the contract and decides referral back to court, and the responsible officer decides on breach whether to give a written warning or lay an information; the court decides the breach. A child remanded to youth detention is looked after by the designated council, which pays a nightly charge for the remand. Further supervision after a detention and training order was abolished from 11 May 2026; how the transitional saving applies to supervision already under way is to be confirmed with legal teams. The Crime and Policing Act 2026 youth diversion orders and child criminal exploitation offence are not in force, and the government's reform plans are proposals. This journey follows the children's rules: nothing on it is scored, ranked or sized, and no tool rates a child.","step_ids":["stp-yj-01-prevent","stp-yj-02-police","stp-yj-03-divert","stp-yj-04-remand","stp-yj-05-court","stp-yj-06-assess","stp-yj-07-referral","stp-yj-08-community","stp-yj-09-victims","stp-yj-10-custody","stp-yj-11-resettle","stp-yj-12-partnership"]},"jrn-casb-report-to-resolution":{"id":"jrn-casb-report-to-resolution","name":"Community anti-social behaviour, from report to resolution","description":"One report's journey through the council's community safety function: a report about a street, park, town centre or private home, the victim's assessment and support, multi-agency problem-solving, early and informal action, community protection notices, public spaces protection orders, closure of premises, injunctions, the anti-social behaviour case review, the community safety partnership, place-based work with patrols and CCTV, and performance and finance. The Anti-social Behaviour, Crime and Policing Act 2014 gives the powers; only district and unitary councils issue notices, make orders and close premises. Every enforcement decision is a named officer's, cabinet's or the relevant bodies', with an appeal or challenge to the magistrates' court, the High Court or the Crown Court, and the courts decide orders and injunctions. Nothing scores, ranks or predicts any person: the victim's vulnerability assessment is a caseworker's judgement, and hotspot analysis is of places. The Crime and Policing Act 2026 changes (respect orders, youth injunctions, longer closure, £500 fixed penalties, police and crime commissioner case reviews) apply from 26 October 2026, not today. Fixed penalties and grants are income, never a reason to enforce. Where the council or a housing association acts on a tenancy, the work hands to the tenancy anti-social behaviour journey.","step_ids":["stp-casb-01-intake","stp-casb-02-victim","stp-casb-03-coordinate","stp-casb-04-early","stp-casb-05-cpn","stp-casb-06-pspo","stp-casb-07-closure","stp-casb-08-injunction","stp-casb-09-casereview","stp-casb-10-partnership","stp-casb-11-hotspot","stp-casb-12-perform"]},"jrn-dfg-enquiry-to-payment":{"id":"jrn-dfg-enquiry-to-payment","name":"Disabled facilities grants, from the first enquiry to payment and reporting","description":"One disabled facilities grant from start to finish: the housing assistance policy and the Better Care Fund plan, enquiries and the waiting list, eligibility and the certificates, the decision that the works are necessary and appropriate and reasonable and practicable, the test of resources, the survey and estimates, the formal decision within six months, the works and the certified date, payment, conditions and repayment, adaptations in council and housing association homes, and discretionary assistance under the council's own policy, with reporting followed through. The grant is the local housing authority's decision under the Housing Grants, Construction and Regeneration Act 1996, even where the occupational therapist who advises on it works for the county council or the NHS; the mandatory grant is up to £30,000. There is no statutory appeal: the routes are the council's complaints procedure, the Local Government and Social Care Ombudsman and judicial review, and adaptations a council makes as landlord go to the Housing Ombudsman. The grant is capital paid through the Better Care Fund, never revenue; council tenants' adaptations funded from the Housing Revenue Account stay in that ring-fenced account. Grants for disabled children are not means tested by law, and anything about children's adaptations is shown at the level of the service only. The delivery guidance is guidance, the Better Care Fund framework is a funding condition, and the review of the £30,000 limit and the means test has changed nothing. The occupational therapy assessment belongs to the occupational therapy journey, minor adaptations to community equipment, and moves to adapted homes to allocations.","step_ids":["stp-dfg-01-strategy","stp-dfg-02-refer","stp-dfg-03-eligible","stp-dfg-04-necessary","stp-dfg-05-meanstest","stp-dfg-06-design","stp-dfg-07-approve","stp-dfg-08-works","stp-dfg-09-pay","stp-dfg-10-social","stp-dfg-11-discretion","stp-dfg-12-report"]},"jrn-grt-need-to-pitch":{"id":"jrn-grt-need-to-pitch","name":"Gypsy, Roma and Traveller sites, from need to a pitch and a well-run site","description":"The council's Gypsy, Roma and Traveller sites service: assessing the need for caravan pitches, planning for pitches, developing and refurbishing council sites, transit sites and stopping places, applications and the waiting list, pitch allocation, pitch agreements, pitch fees and charges, site management and maintenance, breaches and the ending of agreements, the hand-off at unauthorised encampments, and reporting. Providing sites is a power under the Caravan Sites and Control of Development Act 1960, not a duty; the duty is to consider caravan site needs under the Housing Act 1985. The Mobile Homes Act 1983 sets the terms of transit and permanent pitch agreements on council sites: a pitch fee changes only by agreement or a tribunal order, and the council can end a permanent pitch agreement only by applying to the county court. No statutory review of a pitch allocation was found. Nothing scores, ranks or rates a household, and no figure about any household is used. Planning policy for traveller sites is government policy, not law. Removal of encampments belongs to the police and the council's land and enforcement teams; households with nowhere to place a caravan are handed to the homelessness journey.","step_ids":["stp-grt-01-need","stp-grt-02-plan","stp-grt-03-develop","stp-grt-04-transit","stp-grt-05-apply","stp-grt-06-allocate","stp-grt-07-agree","stp-grt-08-fees","stp-grt-09-manage","stp-grt-10-enforce","stp-grt-11-encamp","stp-grt-12-report"]},"jrn-hmo-scheme-to-review":{"id":"jrn-hmo-scheme-to-review","name":"Licensing houses in multiple occupation (HMOs) and other private lets, from the case for a scheme to its review","description":"One licensing scheme's journey and one property's journey through it: the case for additional or selective licensing, consultation and designation under the General Approval 2024, setting the fee, finding unlicensed properties and taking applications, assessing them, granting or refusing licences and setting conditions, varying and revoking licences, compliance with conditions, licensing offences and penalties, rent repayment and management orders, appeals and complaints, and reviewing, renewing and accounting for the scheme. Parts 2 and 3 of the Housing Act 2004 set the duties; mandatory house in multiple occupation (HMO) licensing applies everywhere, and additional and selective schemes only where a council designates them. Every licensing decision is an officer's decision about a property and the people who control or manage it, with an appeal to the tribunal; technology may find, check and record, never decide, and nothing scores a landlord or occupier. Licence fees may cover only the costs of licensing, so fee income is income, never a saving; penalty and rent repayment income may be spent only on private rented sector enforcement and is never a reason to enforce. Hazards found go to private sector housing enforcement, and households who must move go to the homelessness journey. The Private Rented Sector Database, the 2016 fit and proper additions and licensing of supported exempt accommodation are not law.","step_ids":["stp-hmo-01-scope","stp-hmo-02-consult","stp-hmo-03-fees","stp-hmo-04-apply","stp-hmo-05-assess","stp-hmo-06-decide","stp-hmo-07-vary","stp-hmo-08-comply","stp-hmo-09-penalty","stp-hmo-10-orders","stp-hmo-11-appeal","stp-hmo-12-review"]},"jrn-lh-lease-to-report":{"id":"jrn-lh-lease-to-report","name":"Leasehold services, from the lease to the annual report","description":"The council as landlord of its long leaseholders, most of them right to buy leaseholders in council blocks: the leases and records, new leaseholders after a right to buy and the initial-period limits, the annual service charge budget, demands and the 18-month rule, year-end accounts, major works and section 20 consultation, major works charges and ways to pay, building safety remediation and the leaseholder protections, lease administration and fees, arrears and recovery, complaints, disputes and the First-tier Tribunal, and engagement, performance and finance. The service charge sections of the Landlord and Tenant Act 1985 apply to a council's long leaseholders; the statutory service charge trust and the right to manage do not. Whether a charge is payable is decided by the First-tier Tribunal (Property Chamber); complaints go to the Housing Ombudsman, whose scheme covers council leaseholders. The Leasehold and Freehold Reform Act 2024's service charge reforms are not in force: the government says changes will come during 2027. The money in this journey sits in the Housing Revenue Account (HRA), which is ring-fenced: service charges, major works recharges, fees and grants are income or cost recovery, never a saving, and loans to leaseholders are capital. The right to buy decision belongs to the tenancy management journey, tenants' service charges and the HRA business plan to the rent collection journey, and the works themselves to repairs and planned maintenance.","step_ids":["stp-lh-01-leases","stp-lh-02-newlease","stp-lh-03-budget","stp-lh-04-demand","stp-lh-05-actuals","stp-lh-06-consult","stp-lh-07-majorbill","stp-lh-08-safety","stp-lh-09-leaseadmin","stp-lh-10-recover","stp-lh-11-dispute","stp-lh-12-report"]},"jrn-shc-strategy-to-report":{"id":"jrn-shc-strategy-to-report","name":"Supported housing commissioning and exempt accommodation oversight, from the strategy to reporting","description":"Supported housing as a council commissions and oversees it: the supported housing strategy and the domestic abuse safe accommodation strategy, partnerships and joint commissioning, funding, procuring support, referral and access, support and move-on, contract management, oversight of exempt accommodation the council does not commission, the support side of housing benefit scrutiny, preparing for licensing, safeguarding and the voice of residents, and reporting. The Supported Housing (Regulatory Oversight) Act 2023 is in force, but the date for the first strategy is not yet set in regulations (the plan is 31 March 2027), and licensing and national standards are powers only: no council has a licensing function today, and the draft 2027 licensing regulations are a consultation. The Domestic Abuse Act 2021 Part 4 duties on safe accommodation are covered here. Rent in most supported housing is paid by housing benefit, which is Department for Work and Pensions (DWP) money: only a fall in the council's unrecovered subsidy is council cash, and grants are income, never a saving. The housing benefit officer decides whether accommodation is exempt or specified, with the right to ask for a revision and to appeal to a tribunal; no tool decides or recommends a claim, and nothing scores, ranks or predicts a resident. Homelessness decisions and temporary accommodation belong to the homelessness journey, the housing benefit award and subsidy claim to housing benefit, enforcement to private sector housing, supported living to learning disability and autism, and accommodation for 16 and 17 year olds to care leavers.","step_ids":["stp-shc-01-strategy","stp-shc-02-partner","stp-shc-03-fund","stp-shc-04-procure","stp-shc-05-access","stp-shc-06-support","stp-shc-07-contract","stp-shc-08-market","stp-shc-09-hbreview","stp-shc-10-licence","stp-shc-11-safeguard","stp-shc-12-report"]},"jrn-tasb-report-to-resolution":{"id":"jrn-tasb-report-to-resolution","name":"Tenancy anti-social behaviour, from the landlord's policy to resolution","description":"How a council landlord deals with anti-social behaviour in its own homes: the published policy and procedures, taking reports and deciding what is anti-social behaviour, supporting victims and witnesses, investigating, early and informal action and mediation, introductory tenancy extensions and demotion, injunctions, closure of council premises, possession for anti-social behaviour, complaints and the Housing Ombudsman, partnership work, and reporting. A housing manager or the tenancy anti-social behaviour manager makes each statutory decision for the council, with legal services, and the court decides demotion, injunctions, closure orders and possession; nothing scores, ranks or predicts any person. The Neighbourhood and Community Standard and the Tenant Satisfaction Measures are regulatory standards, and the Home Office guidance is guidance, not law. Respect orders, housing injunctions and longer closure notices begin on 26 October 2026 and are not law today. The money sits mostly in the Housing Revenue Account, which is ring-fenced: a saving there stays there. Community safety work belongs to the community anti-social behaviour journey, management moves to allocations, warrants and evictions to rent collection, empty homes to tenancy management, and homelessness after an eviction to the homelessness journey.","step_ids":["stp-tasb-01-policy","stp-tasb-02-intake","stp-tasb-03-victim","stp-tasb-04-investigate","stp-tasb-05-early","stp-tasb-06-tenure","stp-tasb-07-injunction","stp-tasb-08-closure","stp-tasb-09-possession","stp-tasb-10-complaints","stp-tasb-11-partner","stp-tasb-12-report"]},"jrn-bc-application-to-oversight":{"id":"jrn-bc-application-to-oversight","name":"Building control, from application to completion, enforcement and oversight","description":"One piece of building work's journey through the council's building control, and the service around it: applications, notices and validation; the approver route; the boundary with the Building Safety Regulator for higher-risk building work; plan checking and the full plans decision; site inspections; the building safety levy the council collects; completion and regularisation certificates; enforcing the building regulations; dangerous structures, ruinous buildings and demolition; appeals and complaints; the charging scheme and the chargeable account; and performance, workforce and the regulator's oversight. The Building Act 1984 and the Building Regulations 2010 set the duties. Every decision on a plan, a certificate, a notice, a levy or dangerous structure action is the council's, taken with a registered building inspector's advice where the law requires it, and open to the appeal the law names; technology may check, date, calculate and draft, never decide, and nothing scores a builder, developer or owner. Charge income may cover only the cost of the chargeable functions, so it is income, never a saving; the building safety levy is collected for the Secretary of State and is never council income. Planning permission, planning enforcement and planning fees go to development management, and hazards in homes go to private sector housing enforcement. The 2026 charges regulations apply only from 6 November 2026.","step_ids":["stp-bc-01-apply","stp-bc-02-approver","stp-bc-03-hrb","stp-bc-04-plancheck","stp-bc-05-inspect","stp-bc-06-levy","stp-bc-07-complete","stp-bc-08-enforce","stp-bc-09-dangerous","stp-bc-10-appeal","stp-bc-11-charges","stp-bc-12-perform"]},"jrn-env-nuisance-and-food":{"id":"jrn-env-nuisance-and-food","name":"Environmental health: statutory nuisance and food safety, from the service plan to returns and assurance","description":"The council's statutory nuisance and food safety work as one journey: the service plan and resourcing, registering and approving food establishments, risk-rated food inspections, food hygiene ratings, sampling, food complaints and outbreaks, food enforcement, nuisance complaints and the duty to investigate, abatement notices and night noise warnings, smoke control and smoke penalties, breach of a notice and works in default, appeals, private proceedings and complaints, and performance returns. Part III of the Environmental Protection Act 1990, the Noise Act 1996, the Clean Air Act 1993, the Food Safety Act 1990 and the Food Safety and Hygiene (England) Regulations 2013 set the duties; the Food Law Code of Practice is statutory guidance the council must have regard to. Every notice, approval, penalty and decision to prosecute is made by an authorised officer for the council; most notices and penalties can be appealed to the magistrates' court, the county court or the First-tier Tribunal, and the court decides prosecutions; technology may date, list, route and draft, never decide, and nothing scores a business owner, complainant or neighbour. Food hygiene ratings are the Food Standards Agency's scheme, not law in England. Fees recover cost and are income, never a saving; penalties count only when received; court fines are not council income. Community protection notices go to community anti-social behaviour, and their £500 fixed penalty applies only from 26 October 2026.","step_ids":["stp-env-01-plan","stp-env-02-register","stp-env-03-inspect","stp-env-04-rating","stp-env-05-sample","stp-env-06-enforce","stp-env-07-complaint","stp-env-08-abate","stp-env-09-smoke","stp-env-10-breach","stp-env-11-appeal","stp-env-12-report"]},"jrn-ft-report-to-resolution":{"id":"jrn-ft-report-to-resolution","name":"Fly-tipping response, from report to resolution","description":"One fly-tip's journey through the council's fly-tipping response: the report, assessing who deals with it and how urgently, clearance from highways and council land, waste on private land, investigation and evidence, waste carriers and the duty of care, fixed penalties for fly-tipping and littering, prosecution and the court's orders, seizing and disposing of vehicles, prevention, the enforcement policy and delivery model, and performance, data returns and finance. Part 2 and Part 4 of the Environmental Protection Act 1990 and the Control of Pollution (Amendment) Act 1989 give the powers; only waste collection authorities issue fly-tipping penalties and removal notices. Every notice, penalty, prosecution and seizure is an authorised officer's or the enforcement manager's decision, with the right to decline a penalty and be tried, an appeal to the magistrates' court against a removal notice, an adjudicator for keeper penalties, and the courts deciding guilt, costs, compensation and forfeiture. Cameras record evidence and a person decides; no change here uses number plate recognition, and adding it would be a separate change held for legal review. Nothing scores, ranks or predicts any person, analysis is of places only, and fly-tipping is never attributed to any community or ethnic group. Penalty amounts are those in force since 1 September 2026 (littering £65 to £750, fly-tipping £150 to £5,000). Fixed penalty receipts for fly-tipping, household duty of care and littering offences are ring-fenced income, never a saving or a reason to enforce, and court fines go to central government. Penalty points for drivers and the duty to have regard to fly-tipping enforcement guidance are not in force, and waste carrier permits replace registration only from 22 July 2027.","step_ids":["stp-ft-01-intake","stp-ft-02-triage","stp-ft-03-clear","stp-ft-04-private","stp-ft-05-investigate","stp-ft-06-carrier","stp-ft-07-penalty","stp-ft-08-prosecute","stp-ft-09-vehicles","stp-ft-10-prevent","stp-ft-11-policy","stp-ft-12-monitor"]},"jrn-pk-strategy-to-report":{"id":"jrn-pk-strategy-to-report","name":"Parking and traffic enforcement, from strategy to the annual report","description":"One council's parking and traffic enforcement: the strategy and the powers it applies for, traffic regulation orders and parking places, permits, patrols and on-street penalty charge notices, camera enforcement of parking, bus lanes and moving traffic, representations, appeals to the adjudicator, payment and recovery, Blue Badge enforcement, the parking accounts, the delivery model and contracts, and the annual report. Part 6 of the Traffic Management Act 2004 and the two 2022 regulations govern enforcement in England; outside London moving traffic can be enforced only under a designation order. Every penalty charge notice is an officer's decision on what they saw or on a camera record they reviewed; representations are decided by council officers within 56 days or deemed accepted; the adjudicator decides appeals and the county court registers debts. Nothing scores, ranks or predicts any motorist, keeper or badge holder. Penalty charges are income in the parking accounts, never a target and never a General Fund saving, and a surplus may be used only for the purposes the law sets. Pavement parking powers outside London are not in force.","step_ids":["stp-pk-01-scope","stp-pk-02-orders","stp-pk-03-permits","stp-pk-04-patrol","stp-pk-05-camera","stp-pk-06-represent","stp-pk-07-appeal","stp-pk-08-recover","stp-pk-09-badge","stp-pk-10-account","stp-pk-11-contract","stp-pk-12-report"]},"jrn-pp-timetable-to-review":{"id":"jrn-pp-timetable-to-review","name":"Planning policy and the local plan, from the timetable to monitoring and review","description":"One local plan's journey, with the work around it: the timetable and the start of a new plan, the evidence base, consultation, plan content and sites, the gateway assessments, submission and examination, adoption, challenge and intervention, the five-year housing land supply and the Housing Delivery Test, the Community Infrastructure Levy charging schedule, neighbourhood planning, monitoring, and resourcing and joint working. Since 25 March 2026 new plans are made under the system the Levelling-up and Regeneration Act 2023 put into the Planning and Compulsory Purchase Act 2004; plans submitted for examination by 31 December 2026 may finish under the old system, and the duty to co-operate has ended. What the plan says is decided by the council, its adoption by the full council only as the examiner recommends, soundness by the examiner; Gateway 1 is the council's own self-assessment, the Secretary of State's appointed person advises at Gateway 2 and concludes at Gateway 3 whether each prescribed requirement is met; a plan can be challenged in the High Court within six weeks. Neighbourhood planning decisions are the council's decisions about a parish council or neighbourhood forum, open to judicial review. Nothing here scores a site's owner, a respondent or a resident, or promises what a plan will say. The Framework, the five-year supply and the Housing Delivery Test consequences are policy, not law; spatial development strategies under Part 1A, area-wide design codes and the Infrastructure Levy are not in force. Planning fees and developer contributions are income for limited purposes, and grant is income when received; none is a saving.","step_ids":["stp-pp-01-timetable","stp-pp-02-evidence","stp-pp-03-engage","stp-pp-04-sites","stp-pp-05-gateway","stp-pp-06-examine","stp-pp-07-adopt","stp-pp-08-supply","stp-pp-09-cil","stp-pp-10-neighbourhood","stp-pp-11-monitor","stp-pp-12-resource"]},"jrn-prl-policy-to-review":{"id":"jrn-prl-policy-to-review","name":"Licensing premises for alcohol, entertainment and late night refreshment, from the licensing policy to reporting","description":"One licensing authority's journey under the Licensing Act 2003, and one premises' journey through it: the statement of licensing policy and cumulative impact assessments, national fees, annual fees and the late night levy, taking applications, representations from responsible authorities and others, hearings and the licence decision, variations, transfers and the designated premises supervisor, temporary event notices, personal licences, inspection and enforcement, reviews, appeals to the magistrates' court and complaints, and reporting and resourcing. Gambling Act 2005 premises licensing appears as a short branch. Every licence decision, counter notice, personal licence suspension or revocation, review determination and decision to prosecute is made by the licensing sub-committee or an authorised officer, with an appeal to the magistrates' court; technology may check, track, notify and draft, never decide, and nothing scores an applicant, licence holder or premises user. Licensing Act fees are fixed nationally, so fee income is income, never a saving, and a process saving lowers only what the General Fund pays, and only if a budget line falls; at least 70 per cent of the net late night levy goes to the police. In London the Mayor's call-in applies only to applications made from 3 November 2026. Nuisance and food safety go to environmental health, test purchasing to trading standards, and closure orders to community anti-social behaviour.","step_ids":["stp-prl-01-policy","stp-prl-02-fees","stp-prl-03-apply","stp-prl-04-represent","stp-prl-05-decide","stp-prl-06-vary","stp-prl-07-tens","stp-prl-08-personal","stp-prl-09-enforce","stp-prl-10-review","stp-prl-11-appeal","stp-prl-12-report"]},"jrn-scl-duty-to-review":{"id":"jrn-scl-duty-to-review","name":"Street cleansing, from the duty to the review","description":"Keeping a council's land and the highways it is responsible for clear of litter and refuse, and its highways clean: working out which land and highways the duty covers, setting standards and zones under the Code of Practice on Litter and Refuse, scheduled and highway cleansing, reports from the public and reactive response, litter bins, graffiti, fly-posting and gum, free printed matter and abandoned trolleys, the delivery model, contracts and fleet, monitoring cleanliness, and performance, finance and challenge. The duty is in Part 4 of the Environmental Protection Act 1990; the code is statutory guidance, so its grades, zones and response times are recommendations the council must have regard to, and a litter abatement order is for the magistrates' court. Graffiti and fly-posting penalty notices, defacement and placard notices, and free printed matter consents are an authorised officer's decisions; technology may record and time them, never decide. Penalty receipts are ring-fenced income, never a saving or a target; consent fees, trolley charges, charges for work done for others and grants are income, never savings; packaging producer payments are not street cleansing income. Littering penalties and fly-tipping belong to fly-tipping response, community protection notices to community anti-social behaviour, disposal of sweepings to waste disposal, and gullies and winter service to highways.","step_ids":["stp-scl-01-duty","stp-scl-02-standard","stp-scl-03-schedule","stp-scl-04-highway","stp-scl-05-request","stp-scl-06-respond","stp-scl-07-bins","stp-scl-08-graffiti","stp-scl-09-printed","stp-scl-10-contract","stp-scl-11-monitor","stp-scl-12-review"]},"jrn-tx-policy-to-review":{"id":"jrn-tx-policy-to-review","name":"Taxi and private hire licensing, from the licensing policy to the service review","description":"One licensing authority's journey for hackney carriage (taxi) and private hire drivers, vehicles and operators: the licensing policy and local standards, hackney carriage numbers and fares, setting fees, applications and pre-licence checks, granting or refusing driver, vehicle and operator licences, the duties to disabled passengers and the list of wheelchair-accessible vehicles, compliance and intelligence, suspension and revocation, offences and prosecutions, appeals and complaints, and reviewing and reporting on the service. The Town Police Clauses Act 1847, Part II of the 1976 Act, the 2022 Safeguarding and Road Safety Act and the Equality Act 2010 set the duties, and the council must have regard to the Statutory Taxi and Private Hire Vehicle Standards, which are statutory guidance, not law. Every licensing decision is a licensing officer's or licensing sub-committee's judgement about a person or a vehicle, with an appeal to the magistrates' court where the law gives one; technology may check, date, record and draft, never decide, and nothing scores a driver, operator or applicant. Fees may cover only the costs the law allows, so fee income is income, never a saving, and a process saving lowers fees. Concerns about a child or an adult at risk go to safeguarding, and the council's own vetting of drivers on its transport contracts belongs to home-to-school transport. The national standards and 48-hour suspensions in the 2026 Act are not in force.","step_ids":["stp-tx-01-policy","stp-tx-02-fees","stp-tx-03-apply","stp-tx-04-driver","stp-tx-05-vehicle","stp-tx-06-operator","stp-tx-07-access","stp-tx-08-monitor","stp-tx-09-suspend","stp-tx-10-prosecute","stp-tx-11-appeal","stp-tx-12-review"]},"jrn-ts-plan-to-report":{"id":"jrn-ts-plan-to-report","name":"Trading standards, from the service plan to performance and funding","description":"The trading standards service's journey: the service plan and intelligence priorities, complaints and referrals, business advice and Primary Authority, protecting residents from scams and doorstep crime, fair trading investigations including letting agents and counterfeit goods, product safety at shops, online and at ports, weights and measures, age-restricted sales and illicit tobacco and vapes, animal health, welfare and feed, formal enforcement short of prosecution, prosecution and proceeds of crime, and performance, funding and workforce. It is a function of the local weights and measures authority. Every formal action, penalty and decision to prosecute is a decision for the officer the council authorises, with a route to the magistrates' court, the First-tier Tribunal or the court that hears the case; technology may draft, list and record, never decide, and nothing scores a trader, consumer or resident. Most of the benefit falls on residents and honest businesses, not on the council's budget: money kept by a resident is not council cash, monetary penalties under the 2024 Act go to the Consolidated Fund, fines are not council income, and fees, penalties, grant and proceeds of crime receipts are income only when received, often limited by law, and never a reason to act. The Tobacco and Vapes Act 2026 applies only from 29 October 2026 and 1 January 2027.","step_ids":["stp-ts-01-plan","stp-ts-02-intake","stp-ts-03-advise","stp-ts-04-scams","stp-ts-05-trading","stp-ts-06-product","stp-ts-07-metrology","stp-ts-08-age","stp-ts-09-farm","stp-ts-10-enforce","stp-ts-11-prosecute","stp-ts-12-report"]},"jrn-wd-disposal-to-returns":{"id":"jrn-wd-disposal-to-returns","name":"Waste disposal, from strategy to returns","description":"The waste disposal authority's journey: the disposal strategy and capacity planning, directions to collection authorities and delivery points, the household waste recycling centre network and access, charges at centres and DIY waste, reuse and material sales, residual waste treatment and disposal, treating recycling and organic waste, treatment, disposal and centre contracts, recycling credits and payments between authorities, packaging extended producer responsibility (EPR) payments and the deposit return scheme, site safety and closed landfill, and performance and data returns. The authority must arrange for the disposal of the waste its collection authorities collect, and for centres where residents can leave household waste free of charge, open at all reasonable times. A disposal saving counts only when a contract payment or gate fee falls in the outturn; landfill tax is not council income; recycling credits and tipping away payments move money between authorities; packaging EPR payments are producer income, counted when received; charges for non-household and non-resident waste are income, never a saving. Centre staff decide access and charges on the day; number plate recognition, booking and permit checks only record evidence, and nothing scores a resident, trader or vehicle. Collection at the kerb belongs to waste collection, and fly-tipping to fly-tipping response. The deposit return scheme starts on 1 October 2027, and emissions trading for energy from waste is policy, not law.","step_ids":["stp-wd-01-strategy","stp-wd-02-directions","stp-wd-03-hwrc","stp-wd-04-charging","stp-wd-05-reuse","stp-wd-06-residual","stp-wd-07-recyclate","stp-wd-08-contract","stp-wd-09-credits","stp-wd-10-epr","stp-wd-11-sites","stp-wd-12-report"]},"jrn-fin-strategy-to-function":{"id":"jrn-fin-strategy-to-function","name":"Finance and the section 151 function, from the medium-term plan to the accounts, audit and recovery","description":"The council's finances through the year and the finance service around them: the medium-term financial strategy and budget consultation; setting the budget and the council tax; the chief finance officer's section 25 report on the estimates and reserves; reserves policy and use; in-year monitoring and recovery action; closing the accounts and the public rights period; external audit; section 114 reports and the prohibition period; exceptional financial support and capitalisation directions; best value inspection and intervention; paying suppliers; and the finance function and its systems. The section 25 and section 114 reports are the chief finance officer's personal duties; the budget and council tax are full council decisions; exceptional financial support and any intervention are government decisions about the council; the opinions and recommendations are the external auditor's. No step is a decision about a person, and nothing scores a person. Reserves, capitalisation, minimum revenue provision and the schools budget override move the accounts or the timing, never cash saved; council tax, grants and interest are income, never a saving. Borrowing and investment go to treasury management, internal control and the governance statement to internal audit, council tax bills to council tax collection, and the Housing Revenue Account to council housing.","step_ids":["stp-fin-01-mtfs","stp-fin-02-budget","stp-fin-03-s25","stp-fin-04-reserves","stp-fin-05-monitor","stp-fin-06-accounts","stp-fin-07-audit","stp-fin-08-s114","stp-fin-09-support","stp-fin-10-intervene","stp-fin-11-pay","stp-fin-12-function"]},"jrn-trm-strategy-to-oversight":{"id":"jrn-trm-strategy-to-oversight","name":"Treasury management, from strategy to borrowing, investment and oversight","description":"How the council manages its own cash, debt and investments: the treasury management, investment and capital strategies; the prudential indicators and the affordable borrowing limit; financing the capital programme; minimum revenue provision; daily cash; borrowing from the Public Works Loan Board (PWLB) and others; investing surplus cash; commercial and other non-treasury investments; Housing Revenue Account debt; advisers, systems and skills; mid-year and outturn reporting to members; and government oversight of capital risk. The Local Government Act 2003 and the capital finance regulations set the powers and duties. The strategies and the affordable borrowing limit are the full council's decisions, and day-to-day borrowing and investment are officers' decisions under delegation, with the chief finance officer responsible; technology may forecast, calculate, reconcile and draft, never decide. Interest paid and earned is real cash but moves with interest rates and balances, so a change caused by rates is never a process saving: interest effects are counted only from the outturn and never attributed to a change, and no treasury benefit is counted as cash; minimum revenue provision, the pooled funds override and fair value movements change the accounts, not the cash; investment income, rent and discounts are income, never savings; interest charged between the General Fund and the Housing Revenue Account is a transfer. CIPFA's codes and the government's guidance are statutory guidance, HM Treasury's lending terms are policy, and the capital risk metrics consultation is a proposal: none is law. The budget, reserves, section 114 reports and exceptional financial support go to finance, and rent collection to housing.","step_ids":["stp-trm-01-strategy","stp-trm-02-prudential","stp-trm-03-financing","stp-trm-04-mrp","stp-trm-05-cashflow","stp-trm-06-borrow","stp-trm-07-invest","stp-trm-08-commercial","stp-trm-09-hra","stp-trm-10-advisers","stp-trm-11-report","stp-trm-12-risk"]},"jrn-ia-risk-to-assurance":{"id":"jrn-ia-risk-to-assurance","name":"Internal audit, risk and governance, from the risk register to the annual governance statement","description":"How the council knows its controls work, and the service around it: risk management and the strategic risk register; the risk-based internal audit plan and charter; audit fieldwork; reports and assurance ratings; following up agreed actions; counter-fraud prevention and the National Fraud Initiative; fraud investigations and sanctions; the head of internal audit's annual opinion; the review of internal control and the annual governance statement; the audit committee; responding to the external auditor; and the service's resources, delivery model and performance. The Accounts and Audit Regulations 2015 and the Local Audit and Accountability Act 2014 set the duties; the audit committee duty applies to Category 1 authorities from 15 July 2026, and no regulations yet require an independent member. The head of internal audit's opinion is their own, and the response to the auditor's statutory recommendations is the full council's. Data matches are leads for an officer, and every decision on a person is made by a person: an officer in the service concerned, an authorised officer, a justice of the peace or a court; nothing scores, ranks or predicts a resident, employee, supplier or member. Fraud found is not cash until recovered, and recoveries belong to the services where the money moves. The audit standards are guidance, not law.","step_ids":["stp-ia-01-risk","stp-ia-02-plan","stp-ia-03-fieldwork","stp-ia-04-report","stp-ia-05-followup","stp-ia-06-fraud","stp-ia-07-investigate","stp-ia-08-opinion","stp-ia-09-ags","stp-ia-10-committee","stp-ia-11-external","stp-ia-12-perform"]},"jrn-ins-risk-to-claims":{"id":"jrn-ins-risk-to-claims","name":"Insurance and risk, from the risk register to claims and oversight","description":"How the council finances and manages its risks and handles claims against it: the corporate risk register where insurance holds it; risk financing, deductibles and the insurance fund; procuring the insurance programme, brokers and claims handling; the covers held and not held, including indemnities for members and officers; recharges to services, the Housing Revenue Account and schools, and schools' choice of the Risk Protection Arrangement; claim intake and limitation dates; investigation and the liability decision; settlement, recoverable benefits and NHS charges; litigated claims; the council's own losses and recoveries; loss prevention and learning from claims; and annual reporting and oversight. No step is a statutory decision about a person: liability is decided under the civil law by the council's claims officer, its insurer or its claims handler, and finally by the court, and the Ombudsman normally leaves liability to the courts. Recharges and fund contributions are transfers, provision and reserve movements are accounting, claims repudiated are cost avoided, and recoveries and charges to schools and leaseholders are income, never savings. Nothing scores or rates a claimant, employee, member or officer. Highways claims, housing disrepair, leaseholder insurance, litigation and reserves are shared with the services that hold them.","step_ids":["stp-ins-01-risk","stp-ins-02-fund","stp-ins-03-procure","stp-ins-04-cover","stp-ins-05-recharge","stp-ins-06-notify","stp-ins-07-investigate","stp-ins-08-settle","stp-ins-09-litigate","stp-ins-10-ownloss","stp-ins-11-prevent","stp-ins-12-report"]},"jrn-lmo-instruction-to-oversight":{"id":"jrn-lmo-instruction-to-oversight","name":"Legal services and the monitoring officer, from instruction to standards and oversight","description":"The council's legal service and its monitoring officer, step by step: taking instructions from services and members; legal advice and the legal implications in reports; contracts, property and agreements, and legal services sold to other public bodies; litigation and court work for instructing services; prosecutions conducted for other services; the monitoring officer's statutory reports and Ombudsman reports; the code of conduct and the standards arrangements; standards complaints and investigations; standards decisions and hearings; registers of interests and dispensations; the constitution; and the service's resourcing, performance and oversight. Most of its customers are the council itself; residents are affected through the decisions the council takes, the claims and prosecutions it brings, and the conduct of their councillors. The Local Government and Housing Act 1989 and Chapter 7 of Part 1 of the Localism Act 2011 set the monitoring officer's and the standards duties. Reports under s5 and s5A are the monitoring officer's; a standards finding and action on a member is the standards committee's or sub-committee's, after the independent person's views, with no statutory appeal and no power to suspend; the decision to bring proceedings or to prosecute is the instructing service's, and the court decides. Technology may log, date, list and draft, never decide, and nothing scores a member, complainant, litigant or officer. Recharges between services are transfers, external legal spend is cash only when its budget line falls, and fees, costs recovered and services sold are income, never savings. The government's standards reforms are a policy intention, not law.","step_ids":["stp-lmo-01-intake","stp-lmo-02-advice","stp-lmo-03-contracts","stp-lmo-04-litigate","stp-lmo-05-prosecute","stp-lmo-06-mo-report","stp-lmo-07-code","stp-lmo-08-complaint","stp-lmo-09-hearing","stp-lmo-10-interests","stp-lmo-11-constitution","stp-lmo-12-perform"]},"jrn-dem-constitution-to-record":{"id":"jrn-dem-constitution-to-record","name":"Democratic services, from the constitution and the calendar to the decision record","description":"How a decision reaches a lawful, public meeting and the public record, and the service around it: the form of governance and the constitution, including the move of committee-system councils to a leader and cabinet executive from 29 June 2026; the calendar of meetings and summonses; the forward plan and key decisions; reports and their clearance; agendas and publication; access to information and exempt items; meetings in public, in person, with public speaking and webcasting; minutes and decision records; call-in; petitions; clerking the regulatory and appeal meetings other services run; and the service's resourcing, systems and assurance. Part VA of the Local Government Act 1972, Part 1A of the Local Government Act 2000 and the executive arrangements and openness regulations set the duties. No step is a statutory decision about a person: whether a decision is key, whether a report is exempt, whether an item is urgent and whether a call-in is valid stay with the officer, chair or meeting the law or the constitution names, and the decisions taken at clerked meetings stay in their own journeys. Remote attendance is not lawful today, and the planning national scheme of delegation applies only from 31 October 2026. Members' allowances are member support's, a decision on the independent panel's advice, never an efficiency; recharges are transfers; clerking charges and grants are income, never a saving. Nothing scores or rates a councillor, officer, speaker or petitioner.","step_ids":["stp-dem-01-governance","stp-dem-02-calendar","stp-dem-03-forwardplan","stp-dem-04-reports","stp-dem-05-agenda","stp-dem-06-exempt","stp-dem-07-meeting","stp-dem-08-record","stp-dem-09-callin","stp-dem-10-petitions","stp-dem-11-clerking","stp-dem-12-perform"]},"jrn-el-registration-to-oversight":{"id":"jrn-el-registration-to-oversight","name":"Electoral services, from registration to the count and oversight","description":"The journey of the electoral register and each election through electoral services: individual electoral registration; the annual canvass; determinations, objections, reviews and removals; the registers and their supply; postal and proxy votes; voter identification and voter authority certificates; overseas electors and EU citizens; polling districts and places; running elections; verification and the count; returns and the cost of elections; and performance against the Electoral Commission's standards. The electoral registration officer and the returning officer are appointed by the council, but registration and the conduct of elections are their functions in law, not the council's; the council pays for them, staffs them and reviews polling districts. Every decision about a person's registration, absent vote, voter authority certificate or overseas or EU entitlement is the electoral registration officer's, with appeal to the county court, and a result can be questioned only by an election petition. Data matching and checks with government records produce matches for the officer to decide; nothing scores, ranks or predicts an elector. Register sales, parish recharges, grants and the reimbursement of national poll costs are income, never savings. The Representation of the People Bill is a bill, not law.","step_ids":["stp-el-01-register","stp-el-02-canvass","stp-el-03-determine","stp-el-04-supply","stp-el-05-absent","stp-el-06-voterid","stp-el-07-overseas","stp-el-08-polling","stp-el-09-conduct","stp-el-10-count","stp-el-11-returns","stp-el-12-perform"]},"jrn-scr-setup-to-oversight":{"id":"jrn-scr-setup-to-oversight","name":"Overview and scrutiny, from setting up scrutiny to its impact and oversight","description":"One council's overview and scrutiny function, end to end: setting up committees on the governance model the law now requires, the statutory scrutiny officer and the support behind scrutiny, the work programme, pre-decision and budget scrutiny and the urgency rules, call-in of executive decisions, task-and-finish reviews, reports and recommendations and the executive's response within two months, member referrals and the councillor call for action, crime and disorder scrutiny, health scrutiny, joint, combined authority and flood risk scrutiny, and the annual report and outside oversight. Scrutiny recommends: the executive, the full council or the partner decides. No step is a statutory decision about a person, and nothing scores, ranks or rates a councillor, officer, witness or resident; technology may track, date, list and draft, never decide. Very little cash moves here: savings from scrutiny recommendations, budget scrutiny or call-in belong to the service or budget that changes, allowances for scrutiny roles belong to member support, and support recharges are transfers. Agendas, the forward plan and publication go to democratic services, conduct matters to the monitoring officer, budgets to finance, and audit committees to internal audit. The mayoral authority scrutiny changes in the 2026 Act are not in force.","step_ids":["stp-scr-01-arrange","stp-scr-02-resource","stp-scr-03-programme","stp-scr-04-predecision","stp-scr-05-callin","stp-scr-06-review","stp-scr-07-recommend","stp-scr-08-ccfa","stp-scr-09-crime","stp-scr-10-health","stp-scr-11-joint","stp-scr-12-perform"]},"jrn-mem-scheme-to-oversight":{"id":"jrn-mem-scheme-to-oversight","name":"Member support, from the allowances scheme to safety, support and oversight","description":"How the council supports its own elected members: the members' allowances scheme and the independent remuneration panel; paying allowances, expenses and, since 11 May 2026, councillors' pensions; induction after elections and member development; logging and tracking members' enquiries for residents; members' information and access to documents; devices, accounts and paperless papers; member safety, including home addresses kept out of public registers since 29 June 2026; reasonable adjustments, carers' allowance, family leave and the six-month attendance rule; the chair or civic mayor's office; help with the register of interests; and the service's own budget, audits and reporting. Allowances are the full council's decision, having regard to the panel: a change in what members are paid is a decision, never an efficiency, and employer pension contributions are a new cost. The decisions on residents' enquiries stay with the services that answer them, the register of interests and standards matters are the monitoring officer's, and meetings and agendas are democratic services'. Nothing scores, ranks or rates a councillor, officer or resident, and no councillor is named.","step_ids":["stp-mem-01-scheme","stp-mem-02-pay","stp-mem-03-induct","stp-mem-04-develop","stp-mem-05-casework","stp-mem-06-info","stp-mem-07-ict","stp-mem-08-safety","stp-mem-09-support","stp-mem-10-civic","stp-mem-11-interests","stp-mem-12-perform"]},"jrn-cus-contact-to-complaint":{"id":"jrn-cus-contact-to-complaint","name":"Customer contact, from the front door to the Ombudsman","description":"How a resident reaches the council and gets what they need, and how the council answers when it gets things wrong: the customer access strategy and service standards; the contact centre and switchboard; web, email and self-service; face-to-face service and assisted digital; reasonable adjustments across every channel; triage and resolution at first contact; hand-offs into the services that decide; the corporate complaints procedure at stage 1 and stage 2; the Local Government and Social Care Ombudsman route; customer insight and reporting; and the service's resourcing, systems and contracts. No law requires a contact centre or a corporate complaints procedure: they are the council's own. The law that shapes them is the Equality Act 2010 (no discrimination in services, anticipatory reasonable adjustments and due regard), the website accessibility regulations, Part 3 of the Local Government Act 1974 (the Ombudsman, which expects the council to have had a reasonable opportunity to respond) and, from 19 June 2026, complaints to the council about personal data, alongside the right to complain to the Information Commission. One step is a statutory decision: the council's final response at stage 2, which a senior officer makes. The decisions on what people ask for belong to the services that own them. AI assistants answer general questions and route to a person; they decide nothing and score no one. Fewer contacts and channel shift are capacity, not cash; recharges are transfers; Ombudsman remedies are money out.","step_ids":["stp-cus-01-strategy","stp-cus-02-phone","stp-cus-03-online","stp-cus-04-facetoface","stp-cus-05-access","stp-cus-06-triage","stp-cus-07-handoff","stp-cus-08-complaint1","stp-cus-09-complaint2","stp-cus-10-ombudsman","stp-cus-11-insight","stp-cus-12-perform"]},"jrn-com-strategy-to-assurance":{"id":"jrn-com-strategy-to-assurance","name":"Communications, from the strategy and publicity law to the publicity account","description":"How a council message becomes lawful publicity and reaches the people it is for, and the service around it: the communications strategy and sign-off routes; the prohibition on party political publicity and the Code on local authority publicity, with the Secretary of State's directions; campaigns, paid advertising and advertising on council assets; news and media relations; website content, accessibility, cookies, email newsletters and social media; the council's own newspaper and printed publicity, at most quarterly under the Code; accessible and translated communications; the pre-election period and referendums; the council's part in warning and informing the public in an emergency; internal communications; residents' surveys and evaluation; and the publicity account, contracts and assurance. Part II of the Local Government Act 1986, the 2018 accessibility regulations, the 2003 electronic communications regulations as amended from 5 February 2026 and the Civil Contingencies Act 2004 set the duties; the Code is statutory guidance. No step is a statutory decision about a person: whether publicity complies stays with the council on the monitoring officer's advice, and the decisions publicity describes stay in their own journeys. Reach and coverage are never cash; recharges are transfers; advertising, sponsorship and grant are income; savings count only at outturn. Nothing scores or profiles a resident, follower, journalist or member of staff.","step_ids":["stp-com-01-strategy","stp-com-02-propriety","stp-com-03-campaigns","stp-com-04-media","stp-com-05-digital","stp-com-06-publications","stp-com-07-accessible","stp-com-08-election","stp-com-09-emergency","stp-com-10-internal","stp-com-11-insight","stp-com-12-perform"]},"jrn-foi-request-to-publication":{"id":"jrn-foi-request-to-publication","name":"Freedom of information and environmental information, from the request to proactive publication","description":"How a request for information becomes a lawful answer or refusal, and how the council publishes information without being asked: receiving and logging requests, advice and clarification, searching across services against the 20 working day limit, the cost limit, fees, charges and vexatious or manifestly unreasonable requests, consulting third parties, exemptions and exceptions and the public interest test, the response or refusal notice, internal review and the statutory reconsideration of environmental information, the Information Commission (the Information Commissioner before 30 September 2026), appeals to the First-tier Tribunal, the publication scheme, disclosure logs and Transparency Code data, and the service's resourcing, systems and assurance. The Freedom of Information Act 2000 and the Environmental Information Regulations 2004 set the duties. Refusals on cost or as vexatious, decisions to withhold, the response notice and the council's own review are statutory decisions about a request: the information governance officer decides for the council, the qualified person gives any section 36 opinion, and a senior officer who took no part decides the review; technology never decides. Requests for a person's own data go to subject access. Hours released are capacity, not cash; case systems are money out; fees and charges are income, never a saving; regulatory action avoided is cost avoided. Nothing scores or rates a requester or a member of staff, and no requester is named or described.","step_ids":["stp-foi-01-receive","stp-foi-02-clarify","stp-foi-03-search","stp-foi-04-limits","stp-foi-05-consult","stp-foi-06-exempt","stp-foi-07-respond","stp-foi-08-review","stp-foi-09-regulator","stp-foi-10-appeal","stp-foi-11-publish","stp-foi-12-perform"]},"jrn-sar-request-to-response":{"id":"jrn-sar-request-to-response","name":"Subject access requests, from the request to the response and its challenge","description":"How a person gets their own personal data from the council, and the service around it: recognising and logging requests made in any form, identity and authority, the one-month clock with its extension and pause from 5 February 2026, manifestly unfounded or excessive requests, reasonable and proportionate searches, third-party information and redaction, exemptions, the response, the other rights (rectification, erasure, restriction, objection and the safeguards for solely automated decisions), complaints to the council from 19 June 2026 and to the Information Commission, the regulator's action and offences, and resourcing, systems and assurance. The UK GDPR as amended by the Data (Use and Access) Act 2025 and the Data Protection Act 2018 set the duties. Refusals, redactions, exemptions, responses, rights decisions and complaint outcomes are decisions the law gives the council as controller: technology never makes them, and a person can complain to the council and also to the Information Commission, neither being a condition of the other, or apply to a court. Staff time saved is capacity, not cash; fees are income; recharges are transfers. Nothing scores or rates a requester or data subject.","step_ids":["stp-sar-01-intake","stp-sar-02-identity","stp-sar-03-clarify","stp-sar-04-refuse","stp-sar-05-search","stp-sar-06-redact","stp-sar-07-exempt","stp-sar-08-respond","stp-sar-09-rights","stp-sar-10-complaint","stp-sar-11-regulator","stp-sar-12-perform"]},"jrn-eqd-duty-to-assurance":{"id":"jrn-eqd-duty-to-assurance","name":"Equalities and diversity, from the equality duty to published information and assurance","description":"How the council equips, evidences, checks and reports its due regard: the public sector equality duty across its functions and its providers; equality evidence about residents and service users; engagement and good relations; equality objectives at least every four years; equality impact assessments, which no law requires in any form; equality advice into the reports decision makers read; the reasonable adjustments policy for residents and staff; British Sign Language, interpreting, translation and accessible formats; workforce equality data, training and the duty to prevent sexual harassment; gender pay gap reporting and voluntary ethnicity and disability pay gaps; the annual publication of equality information; and governance, audit and resourcing. The Equality Act 2010, the 2017 specific duties regulations and the Equality Act 2006 set the duties; the Commission's 2026 Services Code is statutory guidance. No step is a statutory decision about a person: decisions belong to the services, the executive, the council and HR, and individual reasonable adjustment decisions to HR and the service concerned. The socio-economic duty is not in force in England, and the 2025 Act's harassment changes start on 30 October 2026. No benefit is cashable: interpreting and adjustment costs sit in services' budgets, grants are income, and remedies avoided are cost avoided. Equality data is about groups only, and nothing scores or rates a person.","step_ids":["stp-eqd-01-duty","stp-eqd-02-evidence","stp-eqd-03-engage","stp-eqd-04-objectives","stp-eqd-05-eqia","stp-eqd-06-decide","stp-eqd-07-adjust","stp-eqd-08-access","stp-eqd-09-workforce","stp-eqd-10-paygap","stp-eqd-11-publish","stp-eqd-12-govern"]},"jrn-pol-plan-to-assurance":{"id":"jrn-pol-plan-to-assurance","name":"Policy, strategy and performance, from the council plan to intervention and assurance","description":"How the council sets its priorities, consults, measures, reports and answers for its performance: the council plan and corporate strategy, the evidence base, policy development and the policy framework, consultation and engagement, the best value duty and self-assessment, the performance framework and corporate indicators, performance reporting and scrutiny, government returns and transparency, the national outcomes framework and benchmarking, peer challenge, best value notices, inspection and intervention at the corporate centre, and the service's resourcing and assurance. Part I of the Local Government Act 1999 sets the best value duty and the duty to consult on how it is secured, s230 of the Local Government Act 1972 the duty to make returns, the Transparency Requirements Regulations 2015 the binding part of the Transparency Code, and the functions and responsibilities regulations who adopts a plan. No law requires a council plan or national performance indicators; the May 2024 best value guide is statutory guidance, and the Local Outcomes Framework and the July 2026 draft guidance are not law. No step is a statutory decision about a person: inspections and directions are the Secretary of State's decisions about the council. Recharges are transfers; fewer reports or analysis hours are capacity, not cash; commissioners' fees are money out. Nothing scores or rates a resident, consultee, employee or councillor.","step_ids":["stp-pol-01-plan","stp-pol-02-evidence","stp-pol-03-policy","stp-pol-04-consult","stp-pol-05-bestvalue","stp-pol-06-framework","stp-pol-07-report","stp-pol-08-returns","stp-pol-09-outcomes","stp-pol-10-peer","stp-pol-11-intervene","stp-pol-12-perform"]},"jrn-hr-workforce-to-assurance":{"id":"jrn-hr-workforce-to-assurance","name":"HR and people services, from the workforce plan to the HR function's assurance","description":"How the council, as employer, plans, recruits, checks, employs, pays fairly, develops, manages and changes its own workforce, and the HR function around it: workforce strategy and establishment control; recruitment and agency staffing; pre-employment checks; contracts and terms, including the law that changed in 2026; the pay policy statement and senior pay; chief officer appointments and dismissals under the standing orders; absence and attendance; performance and development; discipline, grievance and harassment; organisational change and redundancy; employee relations with trade unions; and the HR function's systems, traded services and reporting. The statutory decisions are the dismissals at five steps (chief officer, ill health, capability, conduct and redundancy), each with an employment tribunal claim, and they stay with the officer, panel or full council the law and the standing orders name. The six-month unfair dismissal qualifying period applies only from 1 January 2027, and 'all reasonable steps' on sexual harassment only from 30 October 2026. Nothing scores, ranks or predicts an employee or job applicant. Pay awards and employer pension rates are decisions, never efficiencies; recharges are transfers; traded services are income; a restructure saving is net of redundancy and pension strain and counts only when the outturn shows it, in the journey of the service that employs the staff; HR counts only its own staffing.","step_ids":["stp-hr-01-workforce","stp-hr-02-recruit","stp-hr-03-checks","stp-hr-04-terms","stp-hr-05-paypolicy","stp-hr-06-chiefofficers","stp-hr-07-attendance","stp-hr-08-develop","stp-hr-09-conduct","stp-hr-10-change","stp-hr-11-relations","stp-hr-12-perform"]},"jrn-pay-record-to-pension":{"id":"jrn-pay-record-to-pension","name":"Payroll and pensions, from the starter's record to the pension fund","description":"How a contractual decision becomes lawful, accurate pay and a pension record, and the pension decisions the law gives the council: payroll set-up, starters, changes and leavers with itemised pay statements and lawful deductions; pay awards as implemented; tax, National Insurance and real time returns to His Majesty's Revenue and Customs (HMRC); statutory sick, maternity and other statutory pay, with statutory sick pay from the first day since 6 April 2026; Local Government Pension Scheme membership, contribution bands and automatic enrolment; contributions and data to the fund; retirements, flexible retirement and redundancy release with their strain costs; ill-health retirement on an independent doctor's certificate; the discretions policies and the dispute procedure; overpayments and recovery; the pension fund's administration where the council is an administering authority, under the governance and pooling regulations in force since 30 June 2026; and the service's systems, staffing, traded services and assurance. Statutory pay, scheme membership and bands, retirement consents and waivers, ill-health entitlement and the fund's benefit decisions are decisions about a person, with HMRC and the tribunal, or the dispute procedure and the Pensions Ombudsman, as the routes; technology only dates, checks and lists for the people who decide. Pay awards and employer contribution rates are decisions or valuation outcomes, never efficiencies; strain costs come first; recharges are transfers; overpayments recovered and traded income are income. Nothing scores or rates an employee or pensioner.","step_ids":["stp-pay-01-setup","stp-pay-02-award","stp-pay-03-deduct","stp-pay-04-statpay","stp-pay-05-enrol","stp-pay-06-contrib","stp-pay-07-retire","stp-pay-08-illhealth","stp-pay-09-discretions","stp-pay-10-overpay","stp-pay-11-fund","stp-pay-12-perform"]},"jrn-ict-strategy-to-assurance":{"id":"jrn-ict-strategy-to-assurance","name":"Information and communications technology (ICT) and digital, from the strategy to assurance","description":"How the council runs and changes the technology and information behind its services, step by step: the digital and technology strategy; buying technology and managing contracts and licences; the service desk and devices; infrastructure and cloud; cyber security; cyber and data incident response; data protection by design; the accessibility of websites and apps; records and information management; data and analytics platforms; governing the use of AI; and the service's resourcing, recharges and assurance. Most of its customers are the council itself; residents are affected through the services the systems carry, the information the council holds about them, and the websites they use. The UK GDPR and the Data Protection Act 2018 as amended, the 2018 accessibility regulations, the Procurement Act 2023 and s224 of the Local Government Act 1972 set the duties. The only statutory decision is the council's response to a person who reports an inaccessible website or asks for an accessible format; breach notification is the council's own duty as controller; decisions taken with AI tools belong to the services that own them, and no tool decides for a person. Recharges are transfers; licences, contracts, cloud and storage count as cash only when a budget line falls; capital and cyber recovery are money out; grants and information and communications technology (ICT) services sold are income, never savings. The Cyber Security and Resilience Bill and the Cyber Assessment Framework are not law. Nothing scores or rates a resident or a member of staff.","step_ids":["stp-ict-01-strategy","stp-ict-02-procure","stp-ict-03-desk","stp-ict-04-infra","stp-ict-05-cyber","stp-ict-06-incident","stp-ict-07-privacy","stp-ict-08-access","stp-ict-09-records","stp-ict-10-data","stp-ict-11-ai","stp-ict-12-perform"]},"jrn-pfm-estate-to-assurance":{"id":"jrn-pfm-estate-to-assurance","name":"Property and facilities management, from the asset register to the running and assurance of council buildings","description":"How a council holds, buys, sells, lets and transfers its land and buildings, keeps them safe, maintained, efficient and accessible, and accounts for them: the asset strategy and the published register of land and buildings; acquisitions and appropriations; disposals at best consideration, with capital receipts used only as the capital finance rules allow; leases and lettings of non-housing property, with business tenancy rules and energy standards; community asset transfer under the council's own policy; assets of community value, the one statutory decision on this journey, with the owner's review and appeal to the First-tier Tribunal; statutory compliance as responsible person and dutyholder; planned and reactive maintenance; energy and display energy certificates; facilities management; office accommodation and the accessibility of council buildings; and the service's systems, costs and assurance. Council housing stock is the housing journeys'. Receipts are capital, rents and grants are income, recharges are transfers, and running costs fall as cash only when the budget line falls. Nothing scores or rates a tenant, nominator, visitor or member of staff.","step_ids":["stp-pfm-01-strategy","stp-pfm-02-acquire","stp-pfm-03-dispose","stp-pfm-04-lettings","stp-pfm-05-cat","stp-pfm-06-acv","stp-pfm-07-compliance","stp-pfm-08-maintain","stp-pfm-09-energy","stp-pfm-10-fm","stp-pfm-11-accommodation","stp-pfm-12-perform"]}},"steps":{"stp-ana-01-first-contact":{"service_id":"asch-adult-needs-assessment","seq":1,"name":"First contact","step_type":"contact","enabler_categories":["crm_contact","service_system"],"pressure_ids":["prs-high-contact","prs-rekeying","prs-paper-post"],"hands_off_to":["stp-asg-01-concern"],"statutory_decision":false,"outline_source":"spine","intervention_ids":["int-ana-01-front-door","int-ana-01-self-referral","int-ana-01-routing"]},"stp-ana-02-waiting-list":{"service_id":"asch-adult-needs-assessment","seq":2,"name":"Screening and the waiting list","step_type":"triage","enabler_categories":["service_system","data_platform"],"pressure_ids":["prs-backlogs","prs-inspection"],"hands_off_to":[],"statutory_decision":false,"outline_source":"spine","intervention_ids":["int-ana-02-make-safe"]},"stp-ana-03-booking":{"service_id":"asch-adult-needs-assessment","seq":3,"name":"Booking the visit","step_type":"schedule","enabler_categories":["ai_productivity","crm_contact"],"pressure_ids":["prs-admin-time","prs-chasing-progress"],"hands_off_to":[],"statutory_decision":false,"outline_source":"spine","intervention_ids":["int-ana-03-scheduling"]},"stp-ana-04-history":{"service_id":"asch-adult-needs-assessment","seq":4,"name":"Reading the history and gathering information","step_type":"gather","enabler_categories":["service_system","integration"],"pressure_ids":["prs-rekeying","prs-duplicate-records","prs-handovers","prs-admin-time"],"hands_off_to":[],"statutory_decision":false,"outline_source":"spine","intervention_ids":["int-ana-04-case-summary","int-ana-04-referral-intake"]},"stp-ana-05-conversation":{"service_id":"asch-adult-needs-assessment","seq":5,"name":"Assessment conversation","step_type":"assess","enabler_categories":["service_system"],"pressure_ids":["prs-vacancies-agency"],"hands_off_to":["stp-dp-02-capacity"],"statutory_decision":false,"outline_source":"spine","intervention_ids":["int-ana-05-person-only"]},"stp-ana-06-write-up":{"service_id":"asch-adult-needs-assessment","seq":6,"name":"Writing it up","step_type":"record","enabler_categories":["service_system","ai_productivity"],"pressure_ids":["prs-admin-time","prs-rework"],"hands_off_to":[],"statutory_decision":false,"outline_source":"spine","intervention_ids":["int-ana-06-ai-write-up"]},"stp-ana-07-eligibility":{"service_id":"asch-adult-needs-assessment","seq":7,"name":"Eligibility decision","step_type":"decide","enabler_categories":["service_system"],"pressure_ids":["prs-slow-decisions"],"hands_off_to":[],"statutory_decision":true,"outline_source":"spine","intervention_ids":["int-ana-07-decision-prep"]},"stp-acp-01-plan":{"service_id":"asch-care-planning-personal-budgets","seq":8,"name":"Care and support plan","step_type":"plan","enabler_categories":["service_system"],"pressure_ids":["prs-admin-time","prs-slow-decisions"],"hands_off_to":["stp-dp-01-request"],"statutory_decision":false,"outline_source":"spine","intervention_ids":["int-acp-01-draft-plan"]},"stp-afa-01-financial-assessment":{"service_id":"asch-financial-assessment-charging","seq":9,"name":"Financial assessment","step_type":"charge","enabler_categories":["service_system","crm_contact"],"pressure_ids":["prs-backlogs","prs-income-late","prs-paper-post"],"hands_off_to":[],"statutory_decision":false,"outline_source":"spine","intervention_ids":["int-afa-01-online-calc"]},"stp-acp-02-arrange":{"service_id":"asch-care-planning-personal-budgets","seq":10,"name":"Arranging the care","step_type":"arrange","enabler_categories":["service_system"],"pressure_ids":["prs-costly-escalation","prs-handovers"],"hands_off_to":["stp-acp-03-pay","stp-afa-02-collect","stp-hc-04-broker","stp-rn-04-place"],"statutory_decision":false,"outline_source":"spine","intervention_ids":["int-acp-02-provider-match"]},"stp-acp-03-pay":{"service_id":"asch-care-planning-personal-budgets","seq":11,"name":"Paying providers","step_type":"pay","enabler_categories":["service_system","erp_finance"],"pressure_ids":["prs-rekeying","prs-rework"],"hands_off_to":[],"statutory_decision":false,"outline_source":"spine","intervention_ids":["int-acp-03-straight-pay"]},"stp-afa-02-collect":{"service_id":"asch-financial-assessment-charging","seq":12,"name":"Billing, collecting and reconciling contributions","step_type":"collect","enabler_categories":["service_system","erp_finance","payments"],"pressure_ids":["prs-income-late","prs-complaints","prs-rekeying"],"hands_off_to":[],"statutory_decision":false,"outline_source":"spine","intervention_ids":["int-afa-02-straight-income"]},"stp-ana-08-inform":{"service_id":"asch-adult-needs-assessment","seq":13,"name":"Keeping people informed","step_type":"contact","enabler_categories":["crm_contact","service_system"],"pressure_ids":["prs-chasing-progress","prs-complaints"],"hands_off_to":[],"statutory_decision":false,"outline_source":"spine","intervention_ids":["int-ana-08-status-updates"]},"stp-acp-04-review":{"service_id":"asch-care-planning-personal-budgets","seq":14,"name":"Reviewing the care","step_type":"review","enabler_categories":["service_system","data_platform"],"pressure_ids":["prs-backlogs","prs-demand-overspend"],"hands_off_to":["stp-hc-08-review"],"statutory_decision":true,"outline_source":"spine","intervention_ids":["int-acp-04-targeted-review"]},"stp-ana-09-report":{"service_id":"asch-adult-needs-assessment","seq":15,"name":"Reporting and oversight","step_type":"report","enabler_categories":["data_platform","service_system"],"pressure_ids":["prs-spreadsheets","prs-inspection"],"hands_off_to":[],"statutory_decision":false,"outline_source":"spine","intervention_ids":["int-ana-09-live-reporting"]},"stp-ctx-01-accounts":{"service_id":"res-council-tax-collection","seq":1,"name":"Setting up and changing accounts","step_type":"record","enabler_categories":["revenues_benefits","crm_contact","integration"],"pressure_ids":["prs-rekeying","prs-backlogs","prs-paper-post"],"hands_off_to":["stp-el-01-register"],"statutory_decision":false,"outline_source":"spine","intervention_ids":["int-ctx-01-backlog","int-ctx-01-online-moves","int-ctx-01-email-triage"]},"stp-ctx-02-discounts":{"service_id":"res-council-tax-collection","seq":2,"name":"Discounts, exemptions and premiums","step_type":"assess","enabler_categories":["revenues_benefits","data_platform"],"pressure_ids":["prs-income-late","prs-duplicate-records"],"hands_off_to":[],"statutory_decision":false,"outline_source":"spine","intervention_ids":["int-ctx-02-data-matching","int-ctx-02-declaration-prompt","int-ctx-02-property-status"]},"stp-cts-01-support":{"service_id":"res-council-tax-support","seq":3,"name":"Council Tax Support on the account","step_type":"assess","enabler_categories":["revenues_benefits"],"pressure_ids":["prs-costly-escalation","prs-income-late"],"hands_off_to":["stp-ctx-04-billing"],"statutory_decision":false,"outline_source":"spine","intervention_ids":["int-cts-01-takeup","int-cts-01-scheme-modelling","int-cts-01-protection"]},"stp-ctx-04-billing":{"service_id":"res-council-tax-collection","seq":4,"name":"Annual billing","step_type":"charge","enabler_categories":["revenues_benefits","documents"],"pressure_ids":["prs-paper-post","prs-high-contact"],"hands_off_to":[],"statutory_decision":false,"outline_source":"spine","intervention_ids":["int-ctx-04-ebilling","int-ctx-04-instalments"]},"stp-ctx-05-payment":{"service_id":"res-council-tax-collection","seq":5,"name":"Setting up payment","step_type":"pay","enabler_categories":["revenues_benefits","payments","crm_contact"],"pressure_ids":["prs-income-late","prs-rekeying"],"hands_off_to":["stp-trm-05-cashflow"],"statutory_decision":false,"outline_source":"spine","intervention_ids":["int-ctx-05-direct-debit","int-ctx-05-online-account"]},"stp-ctx-06-contact":{"service_id":"res-council-tax-collection","seq":6,"name":"Customer contact","step_type":"contact","enabler_categories":["crm_contact","revenues_benefits"],"pressure_ids":["prs-high-contact","prs-chasing-progress"],"hands_off_to":[],"statutory_decision":false,"outline_source":"spine","intervention_ids":["int-ctx-06-prebill-email","int-ctx-06-plain-letters"]},"stp-ctx-07-reminders":{"service_id":"res-council-tax-collection","seq":7,"name":"Reminders and final notices","step_type":"collect","enabler_categories":["revenues_benefits","documents"],"pressure_ids":["prs-income-late","prs-complaints"],"hands_off_to":[],"statutory_decision":false,"outline_source":"spine","intervention_ids":["int-ctx-07-letters","int-ctx-07-prompts"]},"stp-ctx-08-help":{"service_id":"res-council-tax-collection","seq":8,"name":"Vulnerability, hardship and arrangements","step_type":"triage","enabler_categories":["revenues_benefits","data_platform"],"pressure_ids":["prs-complaints","prs-costly-escalation"],"hands_off_to":[],"statutory_decision":false,"outline_source":"spine","intervention_ids":["int-ctx-08-screen","int-ctx-08-calls","int-ctx-08-plans"]},"stp-ctx-09-summons":{"service_id":"res-council-tax-collection","seq":9,"name":"Summons and liability 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Plan the interface as new work."},"confidence":"D","evidence_ids":["evd-microsoft-d365-odata"],"as_at":"2026-10-09","sources_checked":false},{"id":"rul-controcc-purchase-orders","when":{"any":["enb-liquidlogic-social-care-finance"]},"applies_to":["int-acp-03-straight-pay"],"effect":{"kind":"reduces_effort","explanation":"Liquidlogic Social Care Finance (ContrOCC) creates payment records from care packages, so straight-through provider payment needs configuration rather than new build."},"confidence":"C","evidence_ids":["evd-systemc-2026-finance-controcc"],"as_at":"2026-10-09","sources_checked":true},{"id":"rul-online-fa-module","when":{"any":["enb-bettercare-finance","enb-liquidlogic-portals"]},"applies_to":["int-afa-01-online-calc"],"effect":{"kind":"reduces_effort","explanation":"You already have an online financial assessment route; the gain is in take-up and in how submissions flow into the charging module."},"confidence":"C","evidence_ids":["evd-gcloud-bettercare-finance","evd-systemc-2025-adults-portal"],"as_at":"2026-10-09","sources_checked":false},{"id":"rul-magic-notes-copy","when":{"all":["enb-magic-notes"]},"applies_to":["int-ana-06-ai-write-up"],"effect":{"kind":"warns","explanation":"Magic Notes is not integrated with case systems in the council records found; staff copy notes in. Most of the time saving still applies, but a copy step and its error risk remain."},"confidence":"B","evidence_ids":["evd-newcastle-2025-magic-notes","evd-bristol-2025-magic-notes-award"],"as_at":"2026-10-09","sources_checked":true},{"id":"rul-notescentre-mosaic","when":{"all":["enb-access-mosaic"]},"applies_to":["int-ana-06-ai-write-up"],"effect":{"kind":"reduces_effort","explanation":"Access says its NotesCentre dictation tool integrates with Mosaic, which could remove the copy step. This is a supplier claim; test it before relying on it."},"confidence":"C","evidence_ids":["evd-access-2026-mosaic-product"],"as_at":"2026-10-09","sources_checked":true},{"id":"rul-las-ai-assessment","when":{"all":["enb-liquidlogic-adults"]},"applies_to":["int-ana-06-ai-write-up"],"effect":{"kind":"reduces_effort","explanation":"System C advertises AI-supported assessments in Liquidlogic Adults. Compare it with a standalone tool before buying one."},"confidence":"C","evidence_ids":["evd-systemc-2026-las-product"],"as_at":"2026-10-09","sources_checked":false},{"id":"rul-copilot-drafting","when":{"all":["enb-m365-copilot"]},"applies_to":["int-acp-01-draft-plan","int-ana-04-case-summary","int-ana-08-status-updates"],"effect":{"kind":"reduces_effort","explanation":"Microsoft 365 Copilot can draft plans, summaries and letters inside your Microsoft tenancy. Case data should only be used where the council's Copilot data protection set-up and DPIA allow it; the productivity library's prompts are for non-case work until then."},"confidence":"C","evidence_ids":["evd-microsoft-365-copilot"],"as_at":"2026-10-09","sources_checked":false},{"id":"rul-copilot-studio-front-door","when":{"all":["enb-copilot-studio"]},"applies_to":["int-ana-01-front-door"],"effect":{"kind":"reduces_effort","explanation":"Copilot Studio can host an information and advice assistant at the front door and hand cases to a person. No council adult social care example was found, so pilot it."},"confidence":"D","evidence_ids":["evd-microsoft-copilot-studio"],"as_at":"2026-10-09","sources_checked":false},{"id":"rul-gemini-drafting","when":{"all":["enb-google-workspace-gemini"]},"applies_to":["int-acp-01-draft-plan","int-ana-04-case-summary"],"effect":{"kind":"reduces_effort","explanation":"Gemini in Google Workspace can do the drafting and summarising steps under the same data protection conditions."},"confidence":"C","evidence_ids":["evd-google-workspace-gemini"],"as_at":"2026-10-09","sources_checked":false},{"id":"rul-azure-integration","when":{"all":["enb-azure"],"any":["enb-azure-logic-apps"]},"applies_to":["int-afa-02-straight-income","int-acp-03-straight-pay","int-ana-04-referral-intake"],"effect":{"kind":"reduces_effort","explanation":"If your integration team already works in Azure, the finance and referral interfaces can be built with Logic Apps and existing skills rather than a new platform."},"confidence":"C","evidence_ids":["evd-azure-logic-apps"],"as_at":"2026-10-09","sources_checked":false},{"id":"rul-govservice-front-door","when":{"all":["enb-granicus-govservice"]},"applies_to":["int-ana-01-front-door","int-ana-01-self-referral","int-afa-01-online-calc"],"effect":{"kind":"reduces_effort","explanation":"govService includes open APIs and an integrations manager, so online referral and financial assessment forms can post into the case system directly."},"confidence":"C","evidence_ids":["evd-gcloud-govservice","evd-wirral-2026-granicus"],"as_at":"2026-10-09","sources_checked":true},{"id":"rul-income-platform","when":{"any":["enb-civicapay","enb-access-paysuite","enb-govuk-pay"]},"applies_to":["int-afa-02-straight-income"],"effect":{"kind":"reduces_effort","explanation":"Your payment platform can take card and Direct Debit payments for contributions; matching them back to the charging module is the part to design."},"confidence":"C","evidence_ids":["evd-gcloud-civica-income","evd-access-paysuite-councils","evd-govuk-pay-api"],"as_at":"2026-10-09","sources_checked":false},{"id":"rul-no-integration-platform","when":{"none":["enb-azure-logic-apps","enb-mulesoft","enb-boomi"]},"applies_to":["int-afa-02-straight-income"],"effect":{"kind":"warns","explanation":"Without an integration platform, finance interfaces tend to be file transfers that fail silently. Build a daily exception report whatever the method."},"confidence":"C","evidence_ids":["evd-haringey-2026-las-sap-reconciliation"],"as_at":"2026-10-09","sources_checked":true},{"id":"rul-dm-microsoft-foundry","when":{"any":["enb-azure","enb-azure-openai"]},"applies_to":["int-ana-02-make-safe","int-ana-04-case-summary","int-ana-04-referral-intake","int-ana-06-ai-write-up","int-afa-01-online-calc","int-acp-03-straight-pay","int-afa-02-straight-income","int-ana-08-status-updates","int-acp-04-targeted-review","int-ana-01-routing"],"effect":{"kind":"reduces_effort","explanation":"Microsoft-Decision-1 is in Microsoft Foundry, in public preview since 9 October 2026, deployable in the US or EU datazone (no UK datazone yet). Logic Apps can call it over HTTP; Microsoft names no Copilot Studio or Power Automate connector yet. At the published price of $0.042 per million input tokens, 100,000 decisions of about 1,000 tokens each cost about $4. The real cost is setting the options, labelling past cases to test against, and sampling."},"confidence":"C","evidence_ids":["evd-microsoft-2026-decision-1","evd-microsoft-2026-decision-1-foundry"],"as_at":"2026-10-10","sources_checked":true},{"id":"rul-dm-doc-classifier","when":{"any":["enb-azure"]},"applies_to":["int-afa-01-online-calc"],"effect":{"kind":"reduces_effort","explanation":"Sorting financial evidence can use Azure Document Intelligence custom classifiers, which are generally available. Train on your own documents (at least five per type, up to 100), set a confidence threshold, and add an 'other' class so unexpected documents go to an officer. Check the UK region for your tenancy."},"confidence":"C","evidence_ids":["evd-microsoft-2024-docintel-classifier"],"as_at":"2026-10-10","sources_checked":true},{"id":"rul-dm-self-host","when":{"any":["enb-azure","enb-azure-openai","enb-aws","enb-amazon-bedrock"]},"applies_to":["int-ana-02-make-safe","int-ana-04-case-summary","int-ana-04-referral-intake","int-ana-06-ai-write-up","int-afa-01-online-calc","int-acp-03-straight-pay","int-afa-02-straight-income","int-ana-08-status-updates","int-acp-04-targeted-review","int-ana-01-routing"],"effect":{"kind":"reduces_effort","explanation":"If case details must be processed in the UK, open-weight decision models can run in your own UK cloud region: Cloudflare's Clef (Apache 2.0, generally available) or AWS's Strands Decider 2B (Apache 2.0, experimental). You then own hosting, patching and access control; the Strands server ships with no authentication."},"confidence":"C","evidence_ids":["evd-cloudflare-2026-clef","evd-techtimes-2026-strands-decider"],"as_at":"2026-10-10","sources_checked":true},{"id":"rul-dm-hosted-residency","when":{"none":["enb-azure","enb-azure-openai","enb-aws","enb-amazon-bedrock"]},"applies_to":["int-ana-02-make-safe","int-ana-04-case-summary","int-ana-04-referral-intake","int-ana-06-ai-write-up","int-afa-01-online-calc","int-acp-03-straight-pay","int-afa-02-straight-income","int-ana-08-status-updates","int-acp-04-targeted-review","int-ana-01-routing"],"effect":{"kind":"warns","explanation":"Without your own cloud platform, decision models come as hosted services. TypeSafe's Jev does not publish a processing location (transfers rely on the EU clauses with the UK Addendum); OpenAI's Decisions API is in beta and processes in the US or Europe; Cloudflare does not state a region. Check where data goes before sending case details, and leave out identifiers the decision doesn't need."},"confidence":"C","evidence_ids":["evd-typesafe-2026-dpa","evd-openai-2026-decisions-api","evd-cloudflare-2026-clef"],"as_at":"2026-10-10","sources_checked":true},{"id":"rul-dm-maturity","when":{},"applies_to":["int-ana-04-case-summary","int-ana-04-referral-intake","int-afa-01-online-calc","int-acp-03-straight-pay","int-afa-02-straight-income","int-ana-08-status-updates","int-ana-01-routing"],"effect":{"kind":"warns","explanation":"Decision-model products are weeks old: Microsoft's is in preview, OpenAI's in beta, AWS's experimental. No UK public body was found using one, and no independent check of the confidence scores exists. Run in shadow mode first: the model answers, an officer still decides, and the two are compared until the owner sets a threshold from your own results."},"confidence":"C","evidence_ids":["evd-microsoft-2026-decision-1-foundry","evd-openai-2026-decisions-api","evd-techtimes-2026-strands-decider","evd-typesafe-2026-confidence"],"as_at":"2026-10-10","sources_checked":true},{"id":"rul-dm-adm-law","when":{},"applies_to":["int-ana-04-case-summary","int-ana-04-referral-intake","int-afa-01-online-calc","int-acp-03-straight-pay","int-afa-02-straight-income","int-ana-08-status-updates","int-ana-01-routing"],"effect":{"kind":"warns","explanation":"If an automatic answer has a legal or similarly significant effect on a person with no meaningful human involvement, the UK GDPR automated decision-making rules apply (Articles 22A to 22D). Routing to a team usually falls short of that, but record why in the DPIA. The ICO guidance is still a draft. Publishing an algorithmic transparency record is voluntary for councils; HM Treasury publishes one for its correspondence classifier, where officers can overwrite every prediction."},"confidence":"A","evidence_ids":["evd-ico-2026-adm-guidance","evd-dsit-2025-atrs-guidance","evd-hmt-2024-correspondence-triage"],"as_at":"2026-10-10","sources_checked":true},{"id":"rul-ct-nec-citizen-access","when":{"any":["enb-nec-revenues-benefits"]},"applies_to":["int-ctx-05-online-account","int-ctx-01-online-moves","int-ctx-04-ebilling"],"effect":{"kind":"reduces_effort","explanation":"With NEC Revenues and Benefits, NEC's Citizen Access module provides the online account and e-billing. Its figures (Hounslow 50 per cent fewer calls) are the supplier's own; measure your own baseline first."},"confidence":"C","evidence_ids":["evd-hounslow-2023-nec-citizen-access-calls","evd-birmingham-nec-citizen-access-fte"],"as_at":"2026-10-11","sources_checked":true},{"id":"rul-ct-civica-portal","when":{"any":["enb-civica-openrevenues"]},"applies_to":["int-ctx-05-online-account","int-ctx-01-online-moves"],"effect":{"kind":"reduces_effort","explanation":"With Civica OPENRevenues, OPENPortal and OPENChannel provide self-service linked to the system. Torbay's planned end-to-end automation slipped to 2026 and had not been implemented, so plan the integration work, not just the licence."},"confidence":"C","evidence_ids":["evd-cheltenham-2021-civica-openportal","evd-torbay-2026-liability-changes-within-6-weeks"],"as_at":"2026-10-11","sources_checked":true},{"id":"rul-ct-mri-ownership","when":{"any":["enb-mri-revenues-benefits"]},"applies_to":["int-ctx-01-online-moves","int-ctx-05-online-account","int-ctx-04-instalments"],"effect":{"kind":"warns","explanation":"Your revenues system changed owner when Capita sold it to MRI Software in September 2024. Check the product roadmap, support terms and the 12-instalment change before renewal."},"confidence":"D","evidence_ids":["evd-capita-2024-capita-one-completion","evd-mri-2026-revs-bens-125-authorities"],"as_at":"2026-10-11","sources_checked":true},{"id":"rul-ct-renewal-window","when":{"any":["enb-nec-revenues-benefits","enb-civica-openrevenues","enb-mri-revenues-benefits"]},"applies_to":["int-ctx-01-online-moves","int-ctx-05-online-account","int-ctx-04-instalments","int-ctx-09-holds"],"effect":{"kind":"adds_dependency","explanation":"Revenues contracts run five to ten years (Harrow's runs to 2029, Oxford's for ten years, Waltham Forest's to 2032). Line up self-service, automation and the planned April 2027 recovery changes with your renewal date rather than paying twice."},"confidence":"B","evidence_ids":["evd-harrow-2024-nec-revs-bens-award","evd-oxford-2020-civica-replaces-capita-academy","evd-walthamforest-2025-capita-revs-bens-award"],"as_at":"2026-10-11","sources_checked":true},{"id":"rul-ct-webcapture","when":{"any":["enb-netcall-webcapture"]},"applies_to":["int-ctx-01-email-triage","int-ctx-01-online-moves"],"effect":{"kind":"reduces_effort","explanation":"webCAPTURE already runs online revenues forms in councils such as Salford, and Netcall's Inbox Assistant sorts revenues email in Manchester. Early results are the supplier's own."},"confidence":"C","evidence_ids":["evd-salford-2024-govtech-webcapture","evd-manchester-2026-netcall-landlord-emails"],"as_at":"2026-10-11","sources_checked":true},{"id":"rul-ct-govservice-forms","when":{"all":["enb-granicus-govservice"]},"applies_to":["int-ctx-01-online-moves","int-ctx-05-online-account"],"effect":{"kind":"reduces_effort","explanation":"govService forms can post into other systems through its integrations manager. Check there is a tested connector for your revenues system before relying on it."},"confidence":"C","evidence_ids":["evd-gcloud-govservice","evd-spelthorne-2022-granicus-portal"],"as_at":"2026-10-11","sources_checked":true},{"id":"rul-ct-payments","when":{"any":["enb-govuk-pay","enb-civicapay","enb-access-paysuite"]},"applies_to":["int-ctx-05-direct-debit"],"effect":{"kind":"adds_dependency","explanation":"Check whether your payment platform takes online Direct Debit mandates and can post them straight into the revenues system; that link is where the saving is. Torbay's integrated form processed 84 per cent of new Direct Debits automatically."},"confidence":"C","evidence_ids":["evd-torbay-2019-direct-debit-form-automation","evd-gcloud-civica-income","evd-access-paysuite-councils"],"as_at":"2026-10-11","sources_checked":true},{"id":"rul-ct-dm-maturity","when":{},"applies_to":["int-ctx-01-email-triage"],"effect":{"kind":"warns","explanation":"Decision-model products are new and no independent check of their confidence scores exists. Run in shadow mode first: the model answers, an officer still decides, and the two are compared until the owner sets a threshold from your own results."},"confidence":"C","evidence_ids":["evd-microsoft-2026-decision-1-foundry","evd-openai-2026-decisions-api","evd-typesafe-2026-confidence"],"as_at":"2026-10-11","sources_checked":true},{"id":"rul-ct-dm-adm-law","when":{},"applies_to":["int-ctx-01-email-triage","int-ctx-08-screen"],"effect":{"kind":"warns","explanation":"Where an automatic result has a legal or similarly significant effect on a person without meaningful human involvement, the UK GDPR automated decision-making rules apply, as amended from 5 February 2026. Here the email model only sorts and the vulnerability flag only moves a case to a person; record why in the DPIA. The ICO guidance is still a draft, and publishing an algorithmic transparency record is voluntary for councils."},"confidence":"A","evidence_ids":["evd-ico-2026-adm-guidance","evd-dsit-2025-atrs-guidance"],"as_at":"2026-10-11","sources_checked":true},{"id":"rul-ehc-portal","when":{"any":["enb-idox-ehc-hub","enb-synergy-send","enb-liquidlogic-eyes-ehm"]},"applies_to":["int-ehc-01-portal","int-ehc-06-updates"],"effect":{"kind":"reduces_effort","explanation":"Councils using EHC Hub and Synergy run family portals for requests and case updates, and Liquidlogic councils are adding portal modules. Check whether your licence already includes a portal; it may be a module to buy and configure rather than a new system. Results quoted by suppliers are their own."},"confidence":"C","evidence_ids":["evd-barnsley-ehc-hub","evd-swindon-2024-synergy-portal","evd-wirral-2025-liquidlogic-eyes-ehm"],"as_at":"2026-10-11","sources_checked":true},{"id":"rul-ehc-capita-one","when":{"any":["enb-capita-one-education"]},"applies_to":["int-ehc-01-portal","int-ehc-03-advice-clock","int-ehc-11-reporting"],"effect":{"kind":"warns","explanation":"Several councils are replacing Capita One Education for education and SEND casework. Plan portals, clocks and reporting around your replacement date rather than building twice."},"confidence":"C","evidence_ids":["evd-northnorthants-2023-capita-one-replacement","evd-westnorthants-2024-capita-one-replacement","evd-darlington-2022-capita-one-to-liquidlogic-eyes","evd-worcestershire-2022-send-capita-to-liquidlogic-ehm"],"as_at":"2026-10-11","sources_checked":true},{"id":"rul-ehc-magic-notes","when":{"any":["enb-magic-notes"]},"applies_to":["int-ehc-04-ai-draft"],"effect":{"kind":"reduces_effort","explanation":"Magic Notes is already used to draft plans in St Helens and Havering (about £10 a report in Havering, before checking time). Agree the plan template, the sections it may not draft, the opt-out and the audit before widening use."},"confidence":"C","evidence_ids":["evd-sthelens-2025-magicnotes-ehcps","evd-havering-2025-magicnotes-ehcp-report-cost"],"as_at":"2026-10-11","sources_checked":true},{"id":"rul-ehc-agilisys","when":{"any":["enb-agilisys-ehcp-agent"]},"applies_to":["int-ehc-04-ai-draft"],"effect":{"kind":"reduces_effort","explanation":"The Agilisys EHCP Agent is built for this job; its time savings are the supplier's own. Set it to draft only the needs and outcomes sections, and measure drafting time and audit quality before and after."},"confidence":"C","evidence_ids":["evd-agilisys-2026-ehcp-agent-drafting-time","evd-northumberland-agilisys-ehcp-drafting-60pc"],"as_at":"2026-10-11","sources_checked":true},{"id":"rul-ehc-copilot","when":{"any":["enb-m365-copilot","enb-azure-openai"]},"applies_to":["int-ehc-04-ai-draft"],"effect":{"kind":"reduces_effort","explanation":"Barking and Dagenham built its own drafting tool on statutory templates; the AI platform it uses is not published. A general AI tool in your tenancy might be used the same way, but no council has published results for this, and you would need to build the template, source links, section limits, opt-out and audit yourself."},"confidence":"C","evidence_ids":["evd-barkingdagenham-2025-bdnotes-ehcp-drafting"],"as_at":"2026-10-11","sources_checked":true},{"id":"rul-hl-casework","when":{"any":["enb-locata","enb-housing-jigsaw","enb-huume","enb-nec-housing","enb-civica-housing-crm"]},"applies_to":["int-hl-02-plan-grip","int-hl-06-bb-clock","int-hl-10-suitability","int-hl-12-review-clock","int-hl-01-duty-to-refer"],"effect":{"kind":"reduces_effort","explanation":"Your homelessness case system may already hold the dates these clocks need, such as plan, placement and review dates. Check whether it can set the alerts and reports before buying anything new."},"confidence":"C","evidence_ids":["evd-northherts-2025-locata-hpa2","evd-wokingham-2026-housing-jigsaw"],"as_at":"2026-10-11","sources_checked":true},{"id":"rul-hl-nec-data","when":{"any":["enb-nec-housing"]},"applies_to":["int-hl-13-cost-grip","int-hl-10-net-cost"],"effect":{"kind":"warns","explanation":"Slough found significant deficiencies in its NEC housing system, put down to implementation and data quality. Check your temporary accommodation data before building cost reporting on it."},"confidence":"C","evidence_ids":["evd-slough-2026-nec-hms-deficiencies"],"as_at":"2026-10-11","sources_checked":true},{"id":"rul-hl-predictive","when":{"any":["enb-xantura-oneview","enb-policy-in-practice-lift"]},"applies_to":["int-hl-03-early-warning"],"effect":{"kind":"reduces_effort","explanation":"You already have a tool that can help find households at risk. Published results are self-reported and supplier-involved; a randomised trial of OneView is under way, and LIFT has supplier case studies only. Before use, confirm the lawful basis for each data source, the condition for any special category data, the DPIA and the transparency record."},"confidence":"C","evidence_ids":["evd-maidstone-2023-predictive-contacted","evd-cornwall-2023-lift-dhp","evd-chi-2026-data-prevent-rct"],"as_at":"2026-10-11","sources_checked":true},{"id":"rul-hl-magic-notes","when":{"any":["enb-magic-notes"]},"applies_to":["int-hl-02-ai-plan"],"effect":{"kind":"reduces_effort","explanation":"Magic Notes has a homelessness triage template (Havering), though Havering has not confirmed use in its housing service. Add the personalised housing plan template, consent and officer check before use."},"confidence":"C","evidence_ids":["evd-havering-2025-magic-notes-homelessness-triage"],"as_at":"2026-10-11","sources_checked":true},{"id":"rul-hl-triage","when":{"any":["enb-lightning-reach","enb-granicus-govservice","enb-jadu"]},"applies_to":["int-hl-01-front-door"],"effect":{"kind":"reduces_effort","explanation":"Your forms platform may be able to run the online application; only Lightning Reach has a published homelessness example (Lambeth). Make sure every submission creates a case an officer must contact within the set time, so the form cannot become a gatekeeper."},"confidence":"C","evidence_ids":["evd-lambeth-2026-triage-call-time","evd-lgsco-brentwood-2024-triage-gatekeeping"],"as_at":"2026-10-11","sources_checked":true},{"id":"rul-hl-dm-adm","when":{},"applies_to":["int-hl-03-early-warning","int-hl-09-shortlist"],"effect":{"kind":"warns","explanation":"Ranking households for contact or for a property is profiling under the UK GDPR. It stays outside the automated decision-making rules only if an officer's involvement is meaningful: the officer reviews each case and can depart from the ranking. Record this in the DPIA, and publish an algorithmic transparency record (voluntary for councils). The ICO guidance is still a draft."},"confidence":"A","evidence_ids":["evd-ico-2026-adm-guidance","evd-dsit-2025-atrs-guidance"],"as_at":"2026-10-11","sources_checked":true},{"id":"rul-hts-route-planning","when":{"any":["enb-qroutes","enb-pax-systems","enb-digital-dispatch","enb-trapeze-pass"]},"applies_to":["int-hts-06-route-planning","int-hts-06-solo-route-review"],"effect":{"kind":"reduces_effort","explanation":"Your transport system can re-plan routes and show which routes carry one child. Published savings are mostly supplier-reported or forecasts and are rarely netted against the software cost, so measure your own and have a planner check each re-planned route against the children's needs."},"confidence":"C","evidence_ids":["evd-wiltshire-2024-qroutes-taxi-routes","evd-wiltshire-2024-qroutes-licence-cost","evd-bury-2023-pax-transys-replacement","evd-wiltshire-2024-ai-routing-caution"],"as_at":"2026-10-11","sources_checked":true},{"id":"rul-hts-new-system","when":{"any":["enb-qroutes","enb-pax-systems","enb-digital-dispatch","enb-trapeze-pass"]},"applies_to":["int-hts-06-route-planning","int-hts-09-term-ready"],"effect":{"kind":"warns","explanation":"Haringey traced start-of-term failures partly to a new route planning system brought in with too little staff training and incorrect data. Plan any switch away from the summer peak, and train staff and check the data first."},"confidence":"B","evidence_ids":["evd-haringey-2021-route-planning-system"],"as_at":"2026-10-11","sources_checked":true},{"id":"rul-hts-distance","when":{"any":["enb-qroutes"]},"applies_to":["int-hts-02-distance-check"],"effect":{"kind":"reduces_effort","explanation":"QPaths checks the statutory walking distance automatically. It was built with North Tyneside; the supplier claims a 30-second search, but there are no measured accuracy or time-saved figures. Check school entrance points with schools each year before relying on any automated measurement."},"confidence":"C","evidence_ids":["evd-northtyneside-2020-qpaths-distance-automation","evd-northyorkshire-2026-entrance-point-errors"],"as_at":"2026-10-11","sources_checked":true},{"id":"rul-hts-adam-market","when":{"any":["enb-access-adam"]},"applies_to":["int-hts-07-open-market"],"effect":{"kind":"reduces_effort","explanation":"Surrey uses the Adam platform to advertise, tender and award routes to approved operators through its dynamic purchasing system. Separately, Surrey asks drivers and passenger assistants to book identity badge checks and renew badges online; the evidence does not show that Adam holds the vetting records. If you already use Adam for care brokerage, check whether it can run your transport market too."},"confidence":"C","evidence_ids":["evd-surrey-2026-adam-tendering","evd-surrey-2026-dbs-update-badge"],"as_at":"2026-10-11","sources_checked":true},{"id":"rul-hts-automated-decisions","when":{},"applies_to":["int-hts-02-no-application","int-hts-02-distance-check","int-hts-03-decision-letter"],"effect":{"kind":"warns","explanation":"Hampshire and Redcar and Cleveland tell families they can object to, or ask for a person to review, any solely automated decision, and Wigan says all its transport decisions involve a person. Under the ICO's draft guidance a decision with no meaningful human involvement is automated decision-making. Keep an officer in every eligibility decision and say so in your privacy notice."},"confidence":"C","evidence_ids":["evd-hampshire-2026-privacy-processors","evd-redcar-2026-mtc-system","evd-wigan-2026-human-intervention","evd-ico-2026-adm-guidance"],"as_at":"2026-10-11","sources_checked":true},{"id":"rul-hts-tracking-apps","when":{},"applies_to":["int-hts-09-parent-alerts"],"effect":{"kind":"warns","explanation":"Live tracking apps for parents have been announced (Haringey in 2022, and Via with Essex in 2023), but no English council has published results. Treat them as unproven, and keep text, email and phone routes."},"confidence":"C","evidence_ids":["evd-haringey-2022-parent-tracking-app","evd-essex-2023-via-sen-app"],"as_at":"2026-10-11","sources_checked":true},{"id":"rul-hts-ai-letters","when":{"any":["enb-m365-copilot","enb-azure-openai","enb-google-workspace-gemini"]},"applies_to":["int-hts-03-decision-letter"],"effect":{"kind":"warns","explanation":"No English council was found drafting transport decision letters with AI. If you use your productivity AI for this, draft only from the officer's recorded findings, keep the officer's sign-off on every letter, and treat it as an organisational use that needs formal approval."},"confidence":"C","evidence_ids":["evd-ico-2026-adm-guidance","evd-lga-2026-agentic-playbook-tiers"],"as_at":"2026-10-11","sources_checked":true},{"id":"rul-rep-nec-changes","when":{"any":["enb-nec-housing"]},"applies_to":["int-rep-01-updates","int-rep-06-scheduling"],"effect":{"kind":"warns","explanation":"Tower Hamlets recorded slips to repairs improvements, including automated progress updates, because of delays engaging NEC on system changes, and Nottingham found its NEC scheduler lacked automation, so staff planned appointments partly on a spreadsheet. Agree the system changes and their dates with the supplier before you commit to tenants."},"confidence":"C","evidence_ids":["evd-towerhamlets-2025-nec-slips","evd-nottingham-2024-nec-scheduler-manual"],"as_at":"2026-10-11","sources_checked":true},{"id":"rul-rep-totalmobile-scheduling","when":{"any":["enb-totalmobile"]},"applies_to":["int-rep-06-scheduling"],"effect":{"kind":"reduces_effort","explanation":"You already have mobile working and scheduling from Totalmobile. The published productivity gain at Kirklees is a vendor case study, and Nottingham's saving is a contract target, so measure jobs per operative day and no-access visits before and after you switch on dynamic scheduling."},"confidence":"C","evidence_ids":["evd-kirklees-2020-scheduling-productivity","evd-nottingham-2024-totalmobile-wom-saving"],"as_at":"2026-10-11","sources_checked":true},{"id":"rul-rep-video","when":{"any":["enb-sightcall","enb-help-me-fix","enb-totalmobile"]},"applies_to":["int-rep-05-video"],"effect":{"kind":"reduces_effort","explanation":"You already have a video tool that can run repairs diagnosis. The results published so far are vendor-reported or from pilots without results, so keep video optional, book a visit whenever a hazard is possible, and measure second visits."},"confidence":"C","evidence_ids":["evd-centralbeds-2025-video-ftf","evd-islington-2025-help-me-fix-video-triage"],"as_at":"2026-10-11","sources_checked":true},{"id":"rul-rep-sensors","when":{"any":["enb-switchee","enb-aico-sensors","enb-iotsg-sensors"]},"applies_to":["int-rep-03-sensors"],"effect":{"kind":"warns","explanation":"You already have damp sensors. Councils found residents saw them as invasive and some refused them, and some staff assumed they detect mould, which they do not. Get informed consent, complete the DPIA, decide in your damp and mould policy when an alert counts as becoming aware of an issue, and train staff on what alerts mean."},"confidence":"C","evidence_ids":["evd-loti-2025-sensors-seen-as-invasive","evd-loti-2025-sensor-surveillance-refusals","evd-loti-2025-alerts-not-confirmed-mould"],"as_at":"2026-10-11","sources_checked":true},{"id":"rul-rep-nec-predict","when":{"any":["enb-nec-housing"]},"applies_to":["int-rep-11-ai-predict"],"effect":{"kind":"warns","explanation":"Wolverhampton Homes' pilot of an NEC damp prediction model reported 98 per cent accuracy, falling to 70 per cent when the data was outdated or incomplete, on around 100 homes. Check your stock and repairs data before you rely on any prediction."},"confidence":"D","evidence_ids":["evd-wolverhamptonhomes-2025-ai-damp-98pc","evd-wolverhamptonhomes-2025-ai-accuracy-poor-data"],"as_at":"2026-10-11","sources_checked":true},{"id":"rul-rep-forms","when":{"any":["enb-granicus-govservice","enb-jadu","enb-salesforce"]},"applies_to":["int-rep-01-online-photos"],"effect":{"kind":"reduces_effort","explanation":"Your forms or customer platform can take repair reports with photos. Take-up stays low where the portal is hard to use, so test it with tenants, make every submission create a job a person reviews, and keep the phone line."},"confidence":"C","evidence_ids":["evd-brent-2025-myaccount-hard-to-use","evd-leicester-2022-online-share","evd-walthamforest-2025-photo-reporting"],"as_at":"2026-10-11","sources_checked":true},{"id":"rul-rep-ai-adm","when":{},"applies_to":["int-rep-01-ai-intake","int-rep-04-ai-summary","int-rep-11-ai-predict"],"effect":{"kind":"warns","explanation":"Where a person meaningfully reviews every output and can change it before anything happens, the ICO's draft guidance treats the decision as not solely automated under Articles 22A to 22D of the UK GDPR. Check the final guidance, record in the DPIA how the review stays meaningful (for example sampling and override rates), and remember repairs reports can contain health data. Islington's privacy notice for its repairs agent takes this approach."},"confidence":"C","evidence_ids":["evd-ico-2026-adm-guidance","evd-islington-2026-repairs-ai-agent-human-review"],"as_at":"2026-10-11","sources_checked":true},{"id":"rul-cfd-magic-notes","when":{"any":["enb-magic-notes"]},"applies_to":["int-cfd-07-ai-recording"],"effect":{"kind":"warns","explanation":"You already have Magic Notes. The children's services figures published so far are self-reported pilot results (Somerset, St Helens), and some councils bought it on evidence mainly from adult social care. In independent interviews, social workers reported transcription errors, including invented content, entering care records. Put the full guardrail in place before using it with families, measure time saved yourself, and sample notes against recordings."},"confidence":"C","evidence_ids":["evd-somerset-2025-magic-notes-hours","evd-st-helens-2025-magic-notes","evd-havering-2024-magic-notes-contract","evd-ada-lovelace-2026-scribe-hallucinations"],"as_at":"2026-10-12","sources_checked":true},{"id":"rul-cfd-copilot","when":{"any":["enb-m365-copilot"]},"applies_to":["int-cfd-07-ai-recording"],"effect":{"kind":"warns","explanation":"You already have Microsoft 365 Copilot. Lancashire has rolled it out to draft social work case notes in adults and children's services, but reports benefits only in qualitative terms with no baseline. Drafts made outside the case system still need the practitioner's review before they enter the child's record, so apply the same guardrail and set a baseline before you start."},"confidence":"D","evidence_ids":["evd-lancashire-2026-copilot-case-notes-deployed"],"as_at":"2026-10-12","sources_checked":true},{"id":"rul-cfd-cp-is","when":{"any":["enb-cp-is"]},"applies_to":["int-cfd-03-match-records"],"effect":{"kind":"warns","explanation":"You already send child protection plan and looked-after flags to NHS Child Protection Information Sharing, which NHS England says every English council uses. The flag only helps if the child's NHS number is right and the flag is updated the day a plan starts or ends, so reconcile it monthly with your case system. Scheduled care such as health visiting and general practice is still being added."},"confidence":"B","evidence_ids":["evd-nhse-2026-cpis-la-coverage","evd-nhse-2026-cpis-unscheduled-sites","evd-nhse-2025-cpis-dec-2026-target"],"as_at":"2026-10-12","sources_checked":true},{"id":"rul-cfd-case-system-change","when":{"any":["enb-liquidlogic-childrens","enb-access-mosaic","enb-eclipse"]},"applies_to":["int-cfd-02-clock","int-cfd-06-feedback","int-cfd-10-live-reporting"],"effect":{"kind":"warns","explanation":"Your children's case system can hold the first-request time, outcome notices and the figures for reporting, but changes to children's case systems have slipped or failed at several councils whatever the product: Northamptonshire decided to replace its system after finding it could not be used as planned, West Berkshire's go-live slipped by five months, and Ofsted found the Isles of Scilly's recently implemented recording system still being developed to resolve anomalies. Agree the configuration changes and their dates with your supplier before you commit to partners."},"confidence":"C","evidence_ids":["evd-northants-2022-eclipse-no-way-forward","evd-westberks-2025-mosaic-delay","evd-ofsted-2025-scilly-recording-anomalies"],"as_at":"2026-10-12","sources_checked":true},{"id":"rul-cfd-no-prediction","when":{},"applies_to":["int-cfd-04-person-only","int-cfd-02-joint-screening"],"effect":{"kind":"warns","explanation":"If your council holds, or is offered, a predictive or risk-scoring tool about children or families, keep it out of the front door. Tested models were wrong most of the time when they flagged a child and missed most children at risk; the national inquiry said such tools should only supplement, not lead, identification of children at risk; and the Department for Education's analytics guidance does not address automated decision-making."},"confidence":"B","evidence_ids":["evd-wwcsc-2020-ml-false-positives","evd-iicsa-2022-predictive-not-principal-tool","evd-dfe-2024-data-analytics-guidance"],"as_at":"2026-10-12","sources_checked":true},{"id":"rul-cfd-ai-adm","when":{},"applies_to":["int-cfd-07-ai-recording","int-cfd-06-ai-translate","int-cfd-04-ai-search"],"effect":{"kind":"warns","explanation":"Where a qualified person meaningfully reviews every output and can change it before it is used, the ICO's draft guidance treats the decision as not solely automated under Articles 22A to 22D of the UK GDPR. Record in the DPIA how the review stays meaningful, for example through sampling and correction rates. The Department for Education has not yet published guidance on AI in children's social care: the Department for Education ran a call for evidence in 2026 because it had limited information on how AI is used in practice."},"confidence":"B","evidence_ids":["evd-ico-2026-adm-guidance","evd-dfe-2026-ai-call-for-evidence","evd-dfe-2025-ai-recording-not-widespread"],"as_at":"2026-10-12","sources_checked":true},{"id":"rul-cp-magic-notes","when":{"any":["enb-magic-notes"]},"applies_to":["int-cp-05-ai-notes"],"effect":{"kind":"warns","explanation":"You already have Magic Notes. St Helens rolled it out to 450 staff after a pilot that included children's teams; Tameside has a contract covering children's services with benefits projected rather than measured, and Havering's contract followed a pilot mainly in adult social care. Somerset and North Yorkshire have piloted or tested it in children's services. Use it only at home visits and core group meetings under the child protection plan, put the family and child agreement, social worker review, child's-words and deletion controls in place first, and measure time saved, including checking time, against your own baseline."},"confidence":"C","evidence_ids":["evd-sthelens-2025-magic-notes-pilot","evd-tameside-2025-magic-notes-contract","evd-havering-2024-magic-notes-contract","evd-somerset-2025-magic-notes-hours","evd-northyorks-2025-magic-notes-day-a-week"],"as_at":"2026-10-12","sources_checked":true},{"id":"rul-cp-copilot-notes","when":{"any":["enb-m365-copilot"]},"applies_to":["int-cp-05-ai-notes"],"effect":{"kind":"warns","explanation":"Lancashire has rolled out Microsoft 365 Copilot to draft social work case notes in adults' and children's services, limiting children's use to supporting practitioner judgement, and reports benefits only in qualitative terms with no baseline. A general drafting assistant needs the same controls as a dedicated recording tool, including use only at home visits and core group meetings under the child protection plan, and a baseline before you start."},"confidence":"D","evidence_ids":["evd-lancashire-2026-copilot-case-notes","evd-lancashire-2026-copilot-case-notes-deployed"],"as_at":"2026-10-12","sources_checked":true},{"id":"rul-cp-ai-search","when":{"any":["enb-azure-openai","enb-copilot-studio","enb-m365-copilot"]},"applies_to":["int-cp-05-ai-search"],"effect":{"kind":"reduces_effort","explanation":"Your AI platform can search documents you already hold. North Yorkshire's case record search cut the time to find a safety plan from about three minutes to about ten seconds in its own audit; the source does not confirm the supplier. Show only links to the source, keep the case system's access controls, and count checking time. Microsoft 365 Copilot answers in generated text and searches documents held in Microsoft 365, not only the case system: use it only if it can be set to show links to source documents, and check that children's case documents held in Microsoft 365 carry the same access restrictions as the case system before switching it on."},"confidence":"C","evidence_ids":["evd-northyorks-2025-ai-search-safety-plan"],"as_at":"2026-10-12","sources_checked":true},{"id":"rul-cp-eclipse","when":{"any":["enb-eclipse"]},"applies_to":["int-cp-05-visits-chronology","int-cp-11-live-reporting"],"effect":{"kind":"warns","explanation":"Northamptonshire concluded Eclipse could not be used as planned in children's social care and decided to replace it at a joint cost of about £2.8 million, after the programme budget had risen by £1.36 million; Devon's children's scrutiny raised known Eclipse problems, and officers chose to fix rather than replace it. Check that your configuration can produce the visit, chronology and reporting fields before you build on them."},"confidence":"C","evidence_ids":["evd-northants-2022-eclipse-no-way-forward","evd-northants-2020-eclipse-budget-overrun","evd-devon-2021-eclipse-scrutiny"],"as_at":"2026-10-12","sources_checked":true},{"id":"rul-cp-mosaic","when":{"any":["enb-access-mosaic"]},"applies_to":["int-cp-05-visits-chronology","int-cp-11-live-reporting"],"effect":{"kind":"warns","explanation":"West Berkshire chose to move adults' and children's social care to Mosaic after a failed upgrade of its previous system, and its go-live target was revised from November 2025 to April 2026; check the current position before relying on it. Plan chronology and reporting changes around the migration timetable rather than building them twice."},"confidence":"C","evidence_ids":["evd-westberks-2025-mosaic-delay"],"as_at":"2026-10-12","sources_checked":true},{"id":"rul-cp-ai-review","when":{},"applies_to":["int-cp-05-ai-notes","int-cp-05-ai-search"],"effect":{"kind":"warns","explanation":"A review commissioned by the Department for Education found some councils have tested or implemented AI in case recording, but adoption is not widespread, and stressed that users must check the output because AI can hallucinate; independent research found transcription errors entering care records. The Department has not issued AI guidance for children's social care and ran a call for evidence in 2026. Under the Information Commissioner's draft guidance, a decision is solely automated only where there is no meaningful human involvement; record in the data protection impact assessment (DPIA) how review stays meaningful, for example through sampling and correction rates."},"confidence":"B","evidence_ids":["evd-dfe-2025-ai-recording-not-widespread","evd-ada-lovelace-2026-scribe-hallucinations","evd-dfe-2025-nwag-response-ai-centre","evd-dfe-2026-ai-call-for-evidence","evd-ico-2026-adm-guidance"],"as_at":"2026-10-12","sources_checked":true},{"id":"rul-hc-cm2000","when":{"any":["enb-hc-access-cm2000"]},"applies_to":["int-hc-07-pay-actuals","int-hc-07-monitoring-data"],"effect":{"kind":"reduces_effort","explanation":"You already have CM2000. The supplier reports that Gloucestershire's disability services pay on support actually delivered through it, and that a pilot found 7 to 10 per cent of commissioned support was not delivered. The figures are the supplier's, and do not say what fell or from what baseline. Check every provider's logging compliance first, and measure paid hours against the same commissioned hours before you count any saving."},"confidence":"C","evidence_ids":["evd-gloucestershire-access-ecm-saving","evd-gloucestershire-access-ecm-underdelivery"],"as_at":"2026-10-18","sources_checked":true},{"id":"rul-hc-controcc","when":{"any":["enb-liquidlogic-social-care-finance"]},"applies_to":["int-hc-07-pay-actuals"],"effect":{"kind":"reduces_effort","explanation":"Liquidlogic Social Care Finance (formerly ContrOCC) creates provider payment records from care packages, and Bristol and Slough pay providers through a direct link to their finance system. Paying on recorded visit time needs the monitoring data matched to those payment records; plan that feed and its exception handling as part of the change."},"confidence":"C","evidence_ids":["evd-systemc-2026-finance-controcc","evd-bristol-2026-controcc-abw","evd-slough-2026-las-controcc-unit4"],"as_at":"2026-10-18","sources_checked":true},{"id":"rul-hc-monitoring-reliability","when":{},"applies_to":["int-hc-07-pay-actuals","int-hc-07-monitoring-data"],"effect":{"kind":"warns","explanation":"Paying on recorded time depends on every provider logging visits. Merton reached over 80 per cent compliance, so up to a fifth of visits may still be invoiced without a compliant log; Wokingham's contract required monitoring data it did not collect; and Tower Hamlets moved to block payments in 2020, during the pandemic and possibly as a temporary measure, when its system was not working effectively. Agree a compliance level and a way to check manual entries before payment follows the records."},"confidence":"B","evidence_ids":["evd-merton-2025-ecm-compliance","evd-wokingham-2023-evv-not-collected","evd-towerhamlets-2020-ecm-not-working"],"as_at":"2026-10-18","sources_checked":true},{"id":"rul-hc-same-hours","when":{},"applies_to":["int-hc-05-reablement-first","int-hc-08-reviews-on-time","int-hc-08-single-handed","int-hc-07-pay-actuals","int-hc-03-outcome-contract","int-hc-12-count-once"],"effect":{"kind":"warns","explanation":"Reablement, package reviews, double-up reviews, outcome terms and paying on recorded time can all reduce the same homecare hours. Haringey's planned bundled-hours saving may count the same hours as its planned reduction in hours; Brent's homecare line combines reablement and double-up reductions; and up to 60 per cent of Nottinghamshire's review savings came from matching packages to care received. Record each saving against one budget line and count it once."},"confidence":"B","evidence_ids":["evd-haringey-2021-bundled-hours-saving","evd-haringey-2021-reablement-hours-target","evd-brent-2023-double-handed-saving","evd-nottinghamshire-2017-review-admin-share"],"as_at":"2026-10-18","sources_checked":true},{"id":"rul-hc-unit-cost","when":{},"applies_to":["int-hc-12-live-reporting"],"effect":{"kind":"warns","explanation":"The national average cost of an hour of external home care was £23.56 in 2024-25 and of in-house home care £36.83. In-house costs may include overheads and more complex packages, so compare like with like before drawing conclusions about the delivery model."},"confidence":"A","evidence_ids":["evd-dhsc-2025-external-homecare-unit-cost","evd-dhsc-2025-internal-homecare-unit-cost"],"as_at":"2026-10-18","sources_checked":true},{"id":"rul-asg-magic-notes","when":{"any":["enb-magic-notes"]},"applies_to":["int-asg-06-ai-notes"],"effect":{"kind":"warns","explanation":"You already have Magic Notes. Medway listed it among changes aimed at reducing admin hours in its safeguarding service, with no results published; Newcastle uses it in adult social care in private beta, and Bristol has a contract from January 2026. The published time savings come from needs assessments and mixed adults' and children's pilots, not from safeguarding. Use it in enquiries only after legal review, with the adult's agreement, the enquiry officer's review, the adult's-own-words and deletion controls in place, and measure time saved, including checking time, against your own baseline."},"confidence":"C","evidence_ids":["evd-medway-2025-ai-filtering-trial","evd-newcastle-2025-magic-notes","evd-bristol-2025-magic-notes-award","evd-swindon-2024-ai-writeup-time","evd-sthelens-2025-magic-notes-pilot"],"as_at":"2026-10-18","sources_checked":true},{"id":"rul-asg-eclipse-notes","when":{"all":["enb-eclipse","enb-magic-notes"]},"applies_to":["int-asg-06-ai-notes"],"effect":{"kind":"warns","explanation":"Newcastle copies notes from Magic Notes into Eclipse, so a copy step remains. Make sure the note saved in Eclipse is the one the enquiry officer has checked and signed, and that the adult's own words survive the copy."},"confidence":"B","evidence_ids":["evd-newcastle-2025-magic-notes"],"as_at":"2026-10-18","sources_checked":true},{"id":"rul-asg-copilot-notes","when":{"any":["enb-m365-copilot"]},"applies_to":["int-asg-06-ai-notes"],"effect":{"kind":"warns","explanation":"Lancashire is reported in the trade press to have rolled out Microsoft 365 Copilot to draft social work case notes in adults' and children's services and reports benefits only in qualitative terms, with no baseline. A general drafting assistant needs the same controls as a dedicated recording tool, legal review before use in enquiries, and a baseline before you start."},"confidence":"D","evidence_ids":["evd-lancashire-2026-copilot-case-notes-deployed"],"as_at":"2026-10-18","sources_checked":true},{"id":"rul-asg-no-ai-triage","when":{},"applies_to":["int-asg-01-every-concern","int-asg-02-person-only","int-asg-02-backlog"],"effect":{"kind":"warns","explanation":"Some tools on offer filter, redirect and prioritise safeguarding work; Medway planned to trial one in 2025 and reported no results or safeguards. This product does not recommend any tool that screens out, closes, downgrades or routes away a safeguarding concern, or that orders waiting concerns by anything other than date. The Information Commissioner's draft guidance, still under consultation, defines a decision as solely automated where there is no meaningful human involvement. Separately, PaceLine Local's own rule, not a legal requirement, is that a qualified person reads every concern and makes every section 42 decision."},"confidence":"C","evidence_ids":["evd-medway-2025-ai-filtering-trial","evd-ico-2026-adm-guidance"],"as_at":"2026-10-18","sources_checked":true},{"id":"rul-asg-ai-review","when":{},"applies_to":["int-asg-06-ai-notes"],"effect":{"kind":"warns","explanation":"Independent research with social workers across adults' and children's social care in England and Scotland found AI transcription errors, including hallucinations, entering care records, and that self-reported time savings are often overestimated. A review for the Department for Education, about children's services, found AI in case recording is not yet widespread and that users must check the output. Record in the data protection impact assessment (DPIA) how the enquiry officer's review stays meaningful, for example through sampling and correction rates."},"confidence":"B","evidence_ids":["evd-ada-lovelace-2026-scribe-hallucinations","evd-ada-lovelace-2026-time-savings-caveat","evd-dfe-2025-ai-recording-not-widespread","evd-ico-2026-adm-guidance"],"as_at":"2026-10-18","sources_checked":true},{"id":"rul-asg-collection-recording","when":{},"applies_to":["int-asg-12-live-reporting","int-asg-05-advocacy"],"effect":{"kind":"warns","explanation":"The national statistics for 2024 to 2025 flagged that Devon recorded support by an advocate, family member or friend for adults who lacked capacity under the wrong group, and the figures could not be corrected, affecting regional and England figures. Check how your case system records this support against the Safeguarding Adults Collection definitions before each return."},"confidence":"A","evidence_ids":["evd-dhsc-2025-devon-advocacy-recording-error"],"as_at":"2026-10-18","sources_checked":true},{"id":"rul-alc-register-systems","when":{"any":["enb-locata","enb-civica-housing-crm","enb-alc-mri-allocations"]},"applies_to":["int-alc-01-apply","int-alc-03-one-request","int-alc-05-renewal","int-alc-06-bid-support","int-alc-09-shortlist-record","int-alc-12-live-reporting"],"effect":{"kind":"reduces_effort","explanation":"Your housing register and choice-based lettings system can hold the online application, document requests, renewal reminders, bidding, shortlist records and lettings figures, so these changes are mostly configuration. North Hertfordshire's Locata contract and Southend's Civica contract both cover the register and choice-based lettings. Check that nothing is set to close, remove or refuse an application without an officer's decision."},"confidence":"C","evidence_ids":["evd-northherts-2025-locata-hpa2","evd-southend-2026-civica-homelessness-crm","evd-lichfield-2024-register-reduction-vendor"],"as_at":"2026-10-18","sources_checked":true},{"id":"rul-alc-mri-auto-close","when":{"any":["enb-alc-mri-allocations"]},"applies_to":["int-alc-03-one-request","int-alc-05-renewal","int-alc-02-person-only"],"effect":{"kind":"warns","explanation":"The supplier's Lichfield case study says its system closes incomplete applications and uses forms so only qualified applicants stay on the register, and that the register fell from 1,578 to 490; the figures are the supplier's, undated, and may reflect a policy change. Every application made in line with the scheme's procedures must be considered, so set automatic closure off, or so that it only lists applications for an officer to decide, and keep eligibility and qualification decisions with an officer."},"confidence":"C","evidence_ids":["evd-lichfield-2024-register-reduction-vendor"],"as_at":"2026-10-18","sources_checked":true},{"id":"rul-alc-bidding-faults","when":{},"applies_to":["int-alc-06-bid-support"],"effect":{"kind":"warns","explanation":"Whatever system runs your bidding, test it end to end after every change: the Ombudsman found a fault in Harrow's system stopped an accepted applicant from bidding, on top of a year's delay in assessing her application."},"confidence":"B","evidence_ids":["evd-harrow-2025-system-error-bidding"],"as_at":"2026-10-18","sources_checked":true},{"id":"rul-alc-ai-letters","when":{"any":["enb-m365-copilot","enb-azure-openai","enb-copilot-studio"]},"applies_to":["int-alc-02-ai-letter"],"effect":{"kind":"warns","explanation":"Your AI platform can draft letters from an officer's recorded decision. No allocations use has been published; the nearest deployed example is in repairs, where Barking and Dagenham's large language model drafts Awaab's Law summaries that staff review, 727 in three months with about 121 hours saved on the supplier's estimate. Keep the tool to drafting from the recorded decision, take review rights from a fixed template, and, under the Information Commissioner's draft guidance, record in the data protection impact assessment (DPIA) how the officer's review stays meaningful."},"confidence":"C","evidence_ids":["evd-barkingdagenham-2026-ai-awaab-summaries","evd-ico-2026-adm-guidance"],"as_at":"2026-10-18","sources_checked":true},{"id":"rul-alc-no-ai-reviews","when":{},"applies_to":["int-alc-10-senior-review","int-alc-10-review-clock"],"effect":{"kind":"warns","explanation":"Do not use AI or a decision model to decide or draft review outcomes. A housing solicitor has warned that AI in homelessness review decisions risks reasoning no one can explain, bias copied from past decisions and a hollowed-out statutory review, and research on council triage tools found AI routing of people needing housing support risks wrong routing, discrimination and digital exclusion."},"confidence":"D","evidence_ids":["evd-duncanlewis-2025-ai-homelessness-reviews","evd-warwick-2025-ai-triage-risks"],"as_at":"2026-10-18","sources_checked":true},{"id":"rul-alc-nec-data","when":{"any":["enb-nec-housing"]},"applies_to":["int-alc-12-live-reporting","int-alc-08-nomination-tracker"],"effect":{"kind":"warns","explanation":"Slough's review of its NEC housing management system found significant deficiencies, attributed to implementation and data quality, and its Cabinet approved a recovery project. Check that your register, lettings and nomination fields are complete and correct before you build reports or share nominations from them."},"confidence":"C","evidence_ids":["evd-slough-2026-nec-hms-deficiencies"],"as_at":"2026-10-18","sources_checked":true},{"id":"rul-cl-magic-notes","when":{"any":["enb-magic-notes"]},"applies_to":["int-cl-04-ai-notes"],"effect":{"kind":"warns","explanation":"You already have Magic Notes. Its published results are from children's and adults' social care, not leaving care: St Helens rolled it out to 450 staff after a pilot that included children's teams, Tameside's contract covers children's services with benefits projected rather than measured, and Havering's followed a pilot mainly in adult social care. Somerset and North Yorkshire have piloted or tested it in children's services. Put the young person's agreement, adviser review, own-words and deletion controls in place first, and measure time saved, including checking time, against your own baseline."},"confidence":"C","evidence_ids":["evd-sthelens-2025-magic-notes-pilot","evd-tameside-2025-magic-notes-contract","evd-havering-2024-magic-notes-contract","evd-somerset-2025-magic-notes-hours","evd-northyorks-2025-magic-notes-day-a-week"],"as_at":"2026-10-18","sources_checked":true},{"id":"rul-cl-copilot-notes","when":{"any":["enb-m365-copilot"]},"applies_to":["int-cl-04-ai-notes"],"effect":{"kind":"warns","explanation":"Lancashire has rolled out Microsoft 365 Copilot to draft social work case notes in adults' and children's services, and reports benefits only in qualitative terms with no baseline. A general drafting assistant needs the same controls as a dedicated recording tool when personal advisers use it, and a baseline before you start."},"confidence":"D","evidence_ids":["evd-lancashire-2026-copilot-case-notes","evd-lancashire-2026-copilot-case-notes-deployed"],"as_at":"2026-10-18","sources_checked":true},{"id":"rul-cl-ai-review","when":{},"applies_to":["int-cl-04-ai-notes"],"effect":{"kind":"warns","explanation":"A review commissioned by the Department for Education found some councils have tested or implemented AI in case recording, but adoption is not widespread, and stressed that users must check the output because AI can hallucinate; independent research found transcription errors entering care records. The Department ran a call for evidence on AI in children's social care in 2026 and had not issued guidance as at 12 October 2026. Under the Information Commissioner's draft guidance, a decision is solely automated only where there is no meaningful human involvement; record in the data protection impact assessment (DPIA) how review stays meaningful, for example through sampling and correction rates."},"confidence":"B","evidence_ids":["evd-dfe-2025-ai-recording-not-widespread","evd-ada-lovelace-2026-scribe-hallucinations","evd-dfe-2026-ai-call-for-evidence","evd-ico-2026-adm-guidance"],"as_at":"2026-10-18","sources_checked":true},{"id":"rul-cl-eclipse","when":{"any":["enb-eclipse"]},"applies_to":["int-cl-02-review-clock","int-cl-12-live-reporting"],"effect":{"kind":"warns","explanation":"Northamptonshire concluded Eclipse could not be used as planned in children's social care and decided to replace it at a joint cost of about £2.8 million, after the programme budget had risen by £1.36 million; Devon's children's scrutiny raised known Eclipse problems, and officers chose to fix rather than replace it. Check that your configuration can hold pathway plan review dates and the in touch, activity and accommodation fields for care leavers up to 25 before you build on them."},"confidence":"C","evidence_ids":["evd-northants-2022-eclipse-no-way-forward","evd-northants-2020-eclipse-budget-overrun","evd-devon-2021-eclipse-scrutiny"],"as_at":"2026-10-18","sources_checked":true},{"id":"rul-cl-mosaic","when":{"any":["enb-access-mosaic"]},"applies_to":["int-cl-02-review-clock","int-cl-12-live-reporting"],"effect":{"kind":"warns","explanation":"West Berkshire chose to move adults' and children's social care to Mosaic after a failed upgrade of its previous system, and its go-live target was revised from November 2025 to April 2026; check the current position before relying on it. If you are migrating, plan the leaving care review dates and reporting fields around the migration timetable rather than building them twice."},"confidence":"C","evidence_ids":["evd-westberks-2025-mosaic-delay"],"as_at":"2026-10-18","sources_checked":true},{"id":"rul-wc-routing-claims","when":{"any":["enb-wc-bartec"]},"applies_to":["int-wc-03-round-review"],"effect":{"kind":"warns","explanation":"Rotherham committed a £500,000 saving from route optimisation in its 2025/26 budget, while a high-level report by Bartec, as its consultants, in autumn 2024 demonstrated no significant savings; the report says five-day modelling gave the opportunity for savings. Treat any routing saving as a target until rounds, vehicles or crew hours come out, and have crews test the rounds the software proposes."},"confidence":"C","evidence_ids":["evd-rotherham-2025-route-optimisation"],"as_at":"2026-10-19","sources_checked":true},{"id":"rul-wc-in-cab-assisted","when":{"any":["enb-wc-bartec"]},"applies_to":["int-wc-02-assisted-on-round","int-wc-04-in-cab-record"],"effect":{"kind":"reduces_effort","explanation":"If your routing and in-cab system holds the assisted collection list and crews' reasons for non-collection, these changes may be mostly configuration; check this with your supplier, as no council's use was checked. The supplier's own one-day sample of 70 councils found 3.3 per cent of collections were assisted on average, from under 1 per cent to 11.1 per cent, so check how your list compares, and make sure nothing in the system ends an assisted collection without a person deciding with the household."},"confidence":"C","evidence_ids":["evd-bartec-2022-assisted-share"],"as_at":"2026-10-19","sources_checked":true},{"id":"rul-wc-crews-use-it","when":{},"applies_to":["int-wc-04-in-cab-record","int-wc-05-missed-check"],"effect":{"kind":"warns","explanation":"Whatever in-cab system you run, it helps only if crews use it: the Ombudsman found Thurrock's crews were not recording reasons and asked for training and monitoring borough-wide, and found repeated misses at a Tower Hamlets address despite a new fleet with in-cab live collection and routing systems. Check device use by crew every day before relying on the records to answer residents."},"confidence":"A","evidence_ids":["evd-thurrock-2023-lgsco-in-cab","evd-tower-hamlets-2020-lgsco-missed"],"as_at":"2026-10-19","sources_checked":true},{"id":"rul-wc-forms-payments","when":{"any":["enb-govuk-pay","enb-civicapay","enb-access-paysuite","enb-granicus-govservice"]},"applies_to":["int-wc-01-containers","int-wc-06-bulky-booking","int-wc-07-garden-subscription"],"effect":{"kind":"reduces_effort","explanation":"Your forms and payments platforms can take container orders, bulky bookings and garden subscriptions with payment, so these changes are mostly configuration. Wirral's customer engagement platform contract covers forms, portals and payments integration. No waste-specific deployment was checked; keep a phone route for anyone who cannot pay online."},"confidence":"C","evidence_ids":["evd-wirral-2026-granicus"],"as_at":"2026-10-19","sources_checked":true},{"id":"rul-wc-price-takeup","when":{},"applies_to":["int-wc-06-bulky-booking","int-wc-07-garden-subscription"],"effect":{"kind":"warns","explanation":"Price affects take-up: York had about 66,000 households on its free garden service and about 40,000 subscribers after it began charging, though not every household with the free service used it, and Broxtowe's subscribers fell 2.85 per cent in a year; when Pendle made bulky collections free, requests tripled, in a period that also included the first Covid-19 restrictions. Model take-up before setting a charge, and report income against the cost of the service, never as a saving."},"confidence":"B","evidence_ids":["evd-york-2025-garden-subscribers","evd-broxtowe-2025-garden-subscriber-decline","evd-pendle-2021-bulky-free-demand"],"as_at":"2026-10-19","sources_checked":true},{"id":"rul-wc-producer-payments","when":{},"applies_to":["int-wc-08-food-rollout","int-wc-12-producer-payments"],"effect":{"kind":"warns","explanation":"Do not rely on producer payments to fund new posts or to show a change has paid for itself: Bolsover expected them to meet the cost of its food waste crews, but Kent County Council's disposal-side payment fell from one year to the next, and Hinckley and Bosworth's later figure was not guaranteed. Budget only what each notice and quarterly settlement confirms."},"confidence":"B","evidence_ids":["evd-bolsover-2025-food-crew-revenue","evd-kent-2026-epr-2026-27-notified","evd-hinckleybosworth-2025-epr-payment"],"as_at":"2026-10-19","sources_checked":true},{"id":"rul-hw-ai-cameras","when":{"any":["enb-hw-route-reports","enb-hw-vaisala-roadai"]},"applies_to":["int-hw-02-ai-detect"],"effect":{"kind":"warns","explanation":"Your camera system can flag defects for inspectors to confirm. No council has published detection accuracy or the defects it missed: Essex reports a £1.028 million yearly budget saving in an awards entry with its supplier, Surrey has announced a move to video and AI alone. Test detection on your own roads, keep a sample of conventional inspections to count misses, and blur faces and number plates."},"confidence":"C","evidence_ids":["evd-essex-2023-ai-inspection-budget-saving","evd-surrey-2025-ai-inspections"],"as_at":"2026-10-19","sources_checked":true},{"id":"rul-hw-camera-policy","when":{"any":["enb-hw-route-reports","enb-hw-vaisala-roadai"]},"applies_to":["int-hw-02-record","int-hw-03-response"],"effect":{"kind":"adds_dependency","explanation":"Before inspections rely on camera footage, change the council's inspection policy to state the method, the frequencies and how footage is reviewed, and keep the footage as the inspection record. In a claim the council must show its inspection system took reasonable care; Surrey's announcement does not say how officers review detections."},"confidence":"C","evidence_ids":["evd-surrey-2025-ai-inspections","evd-nottinghamshire-2024-ombudsman-s58-defence"],"as_at":"2026-10-19","sources_checked":true},{"id":"rul-hw-fixmystreet","when":{"any":["enb-hw-fixmystreet"]},"applies_to":["int-hw-01-report-online","int-hw-08-repeat"],"effect":{"kind":"warns","explanation":"FixMyStreet gives every report a map location, which can support repeat defect analysis. Its operator found a new pothole reported within 10 metres of 3 per cent of potholes six months to two years later; nearby re-reports are a proxy and do not tell temporary from permanent repairs. Check that possible duplicates are linked, never deleted."},"confidence":"C","evidence_ids":["evd-mysociety-2020-repeat-potholes"],"as_at":"2026-10-19","sources_checked":true},{"id":"rul-hw-policy-not-law","when":{},"applies_to":["int-hw-01-outcome","int-hw-03-response","int-hw-07-pack"],"effect":{"kind":"warns","explanation":"Whatever system holds your defects and claims, present response categories and investigatory levels as the council's own policy, not law, and never tell a claimant the statutory defence applies: the Ombudsman has restated that thresholds are local policy, that damage claims are for insurers and the courts, and that only a court can decide whether the defence applies."},"confidence":"B","evidence_ids":["evd-suffolk-2026-ombudsman-thresholds-not-in-law","evd-lgsco-2025-warwickshire-vehicle-damage-jurisdiction","evd-lgsco-2025-bristol-s58-courts"],"as_at":"2026-10-19","sources_checked":true},{"id":"rul-hw-permit-costs","when":{},"applies_to":["int-hw-12-streetworks","int-hw-06-compliance"],"effect":{"kind":"warns","explanation":"Whatever system runs your permit scheme, expect costs to exceed fee income: North Yorkshire, Lancashire and Nottinghamshire all report deficits. Fees may only recover the scheme's costs, and fixed penalties, which doubled on 5 January 2026, must never appear as budgeted income: Lancashire gave 1,003 notices in 2024-25 without stating their income."},"confidence":"B","evidence_ids":["evd-north-yorkshire-2024-permit-costs-exceed-revenue","evd-lancashire-2025-permit-scheme-loss","evd-nottinghamshire-2023-permit-cumulative-deficit","evd-lancashire-2025-fixed-penalty-notices"],"as_at":"2026-10-19","sources_checked":true},{"id":"rul-dm-back-office-clocks","when":{"any":["enb-dm-idox-uniform","enb-dm-arcus-built-environment"]},"applies_to":["int-dm-03-consultee-clock","int-dm-05-determination-clock","int-dm-06-conditions-clock","int-dm-09-case-clock","int-dm-12-live-reporting"],"effect":{"kind":"reduces_effort","explanation":"Check whether your planning back-office system already holds the publicity, consultee, determination, condition and enforcement dates and can report from them; if it does, these changes may be mostly configuration. Check first that condition applications are recorded as their own type: Somerset could not report them because of differing systems and recording. Epsom and Ewell's three-year Uniform renewal cost £276,339.90 and covers other regulatory services too."},"confidence":"C","evidence_ids":["evd-epsomewell-2025-uniform-extension-cost","evd-miltonkeynes-2026-arcus-productivity","evd-somerset-2025-conditions-not-quantified"],"as_at":"2026-10-19","sources_checked":true},{"id":"rul-dm-arcus-claims","when":{"any":["enb-dm-arcus-built-environment"]},"applies_to":["int-dm-02-validation-check","int-dm-04-caseload"],"effect":{"kind":"warns","explanation":"Milton Keynes reports productivity up by around 100 per cent after moving to this platform, in a case study with the supplier that includes building control and does not say how productivity was measured, and an 80 per cent cut in validation administration in an AI pilot, with no baseline or sample. Treat these as claims to test against your own validation and processing times, and check that a technical officer makes every validation decision."},"confidence":"C","evidence_ids":["evd-miltonkeynes-2026-arcus-productivity","evd-miltonkeynes-2026-ai-validation-pilot"],"as_at":"2026-10-19","sources_checked":true},{"id":"rul-dm-exacom-register","when":{"any":["enb-dm-exacom"]},"applies_to":["int-dm-07-obligations-register"],"effect":{"kind":"reduces_effort","explanation":"A dedicated obligations monitoring system can hold the register, the trigger and spending alerts and the infrastructure funding statement. Torbay reported its audit recommendations on unspent section 106 money were largely addressed by a new Exacom system; no figures were given. Guildford tracks contributions in a module of its planning system instead."},"confidence":"C","evidence_ids":["evd-torbay-2024-s106-unspent-audit","evd-guildford-2023-s106-balance"],"as_at":"2026-10-19","sources_checked":true},{"id":"rul-dm-extract-free","when":{"any":["enb-dm-mhclg-extract"]},"applies_to":["int-dm-11-extract"],"effect":{"kind":"reduces_effort","explanation":"Extract is free to every planning authority in England, so there is no licence to procure; the cost is officer time to review every output. MHCLG says some document types take two minutes against up to two hours by hand, with around two thirds of outputs needing only minor edits; these are the programme owner's figures."},"confidence":"C","evidence_ids":["evd-mhclg-2026-extract-councils-using","evd-mhclg-2026-extract-time-per-record"],"as_at":"2026-10-19","sources_checked":true},{"id":"rul-dm-general-ai-drafting","when":{"any":["enb-m365-copilot","enb-azure-openai","enb-copilot-studio"]},"applies_to":["int-dm-04-report-draft"],"effect":{"kind":"warns","explanation":"A general AI platform can draft report sections, but no council has published results from using one for planning reports; the nearest evidence is Leeds's three-month test of a specialist supplier's tool. Keep the tool to factual sections and the officer's own recorded assessment, never the planning balance or the recommendation, and record in the data protection impact assessment (DPIA) how the case officer's review stays meaningful: the Information Commissioner's draft guidance treats a decision with no meaningful human involvement as solely automated."},"confidence":"C","evidence_ids":["evd-leeds-2026-xylo-validation-time","evd-ico-2026-adm-guidance"],"as_at":"2026-10-19","sources_checked":true},{"id":"rul-dm-outsourced-processing","when":{},"applies_to":["int-dm-04-caseload"],"effect":{"kind":"warns","explanation":"If you outsource processing to clear a backlog, the fee income goes to the supplier and the council still decides: Oldham paid a supplier a fixed £206.40 per householder application, about £41,280 of fee income for 200 applications, a rate that may predate April 2025, when the report says the cost became 40 per cent of the fee, with the supplier recommending and the council's team leader signing off each decision. The report does not show the processing times achieved, so judge any such contract on your own timeliness and quality figures."},"confidence":"C","evidence_ids":["evd-oldham-2025-capita-householder-cost"],"as_at":"2026-10-19","sources_checked":true},{"id":"rul-br-revs-releases","when":{"any":["enb-nec-revenues-benefits","enb-civica-openrevenues","enb-mri-revenues-benefits"]},"applies_to":["int-br-02-billing-readiness","int-br-02-ebilling","int-br-02-twelve-instalments","int-br-04-backlog","int-br-05-direct-debit","int-br-10-credits","int-br-12-grip"],"effect":{"kind":"adds_dependency","explanation":"Your revenues system holds billing, instalments, e-billing, Direct Debit, credits and reporting, so most of these changes are configuration. Legal changes depend on the supplier's releases: in 2026 Cheshire East could not produce revised business rates bills while it waited for supplier software to apply the new multipliers, and Sandwell held change bills and refunds for about seven weeks for software upgrades. Put release dates for legal changes in the contract, and line changes up with your renewal date: revenues and benefits system contracts can run for several years: Harrow's five-year award runs to 2029 and Waltham Forest's to 2032."},"confidence":"C","evidence_ids":["evd-cheshireeast-2026-revised-bills-suspended","evd-sandwell-2026-change-bills-delayed-software","evd-harrow-2024-nec-revs-bens-award","evd-walthamforest-2025-capita-revs-bens-award"],"as_at":"2026-10-19","sources_checked":true},{"id":"rul-br-webcapture","when":{"any":["enb-netcall-webcapture"]},"applies_to":["int-br-04-online-changes","int-br-04-email-triage"],"effect":{"kind":"reduces_effort","explanation":"webCAPTURE already runs online council tax and business rates transactions at Salford, and Netcall's Inbox Assistant sorts revenues email at Manchester. Early results are the supplier's own and from council tax. Where the email model only routes, record in the data protection impact assessment (DPIA) why it makes no decision with a legal or similarly significant effect; the Information Commissioner's guidance on this is still a draft."},"confidence":"C","evidence_ids":["evd-salford-2024-govtech-webcapture","evd-manchester-2026-netcall-landlord-emails","evd-ico-2026-adm-guidance"],"as_at":"2026-10-19","sources_checked":true},{"id":"rul-br-ai-letters","when":{"any":["enb-m365-copilot","enb-azure-openai","enb-copilot-studio"]},"applies_to":["int-br-03-ai-letter"],"effect":{"kind":"warns","explanation":"Your AI platform can draft letters from an officer's recorded decision. No business rates use has been published; the nearest deployed example is in repairs, where Barking and Dagenham's large language model drafts Awaab's Law summaries that staff review, 727 in three months with about 121 hours saved on the supplier's estimate. Keep the tool to drafting from the recorded decision and record in the data protection impact assessment (DPIA) how the officer's review stays meaningful."},"confidence":"C","evidence_ids":["evd-barkingdagenham-2026-ai-awaab-summaries","evd-ico-2026-adm-guidance"],"as_at":"2026-10-19","sources_checked":true},{"id":"rul-br-second-property","when":{},"applies_to":["int-br-03-relief-calc","int-br-04-online-changes"],"effect":{"kind":"warns","explanation":"Check that your relief rules handle a ratepayer taking on a second property. Trade press in 2023 reported that many councils failed to apply or tell retailers about the 12-month extension of small business rate relief on opening a second shop; government guidance gives 36 months where occupation began on or after 27 November 2025; the amending regulations are still to be confirmed on legislation.gov.uk. Let the rules flag the period for an officer; never refuse or remove a relief by rule."},"confidence":"D","evidence_ids":["evd-betterretailing-2023-sbrr-second-property-error"],"as_at":"2026-10-19","sources_checked":true},{"id":"rul-br-finder-fee","when":{},"applies_to":["int-br-09-discovery"],"effect":{"kind":"warns","explanation":"If you pay a contractor to find unlisted properties, set the fee against your own share of the rates, not the gross figure. Ealing paid its contractor up to 7.5 per cent of the rateable value added, once the Valuation Office Agency listed the property, and its earlier project was bringing in just under £500,000 a year of gross rates, a figure from the supplier-run project under the pre-2026 shares."},"confidence":"C","evidence_ids":["evd-ealing-2018-finder-fee","evd-ealing-2018-rates-maximisation-income"],"as_at":"2026-10-19","sources_checked":true},{"id":"rul-br-liquidation-schemes","when":{},"applies_to":["int-br-08-avoidance-review","int-br-07-route-choice"],"effect":{"kind":"warns","explanation":"Trafford and Wigan won lead High Court claims finding empty property liquidation schemes ineffective and the scheme operator liable; a lawyer quoted in trade press put the 36 further cases behind them at some £15 million. That is a value at stake, not a sum recovered, and any appeal may change it. Take legal advice before relying on these decisions."},"confidence":"D","evidence_ids":["evd-trafford-wigan-2025-high-court-liquidation-schemes"],"as_at":"2026-10-19","sources_checked":true},{"id":"rul-hb-revs-systems","when":{"any":["enb-civica-openrevenues","enb-nec-revenues-benefits","enb-mri-revenues-benefits"]},"applies_to":["int-hb-01-evidence-once","int-hb-06-backlog","int-hb-06-notifications","int-hb-08-debt-grip","int-hb-11-subsidy-watch","int-hb-12-own-measures"],"effect":{"kind":"reduces_effort","explanation":"Your revenues and benefits system already holds claims, changes, DWP notifications, overpayment debt and subsidy reports, so these changes are mostly configuration and reporting. Legal changes depend on the supplier's releases: DWP told councils to confirm with their suppliers when the earned income disregards from 5 October 2026 would be in the software. Put release dates for legal changes in the contract; contracts run for years, such as Harrow's to 2029 and Waltham Forest's to 2032."},"confidence":"B","evidence_ids":["evd-dwp-2026-a9-specified-ta-households","evd-harrow-2024-nec-revs-bens-award","evd-walthamforest-2025-capita-revs-bens-award","evd-rbkc-2026-civica-revs-bens-procurement"],"as_at":"2026-10-19","sources_checked":true},{"id":"rul-hb-notification-rules","when":{"any":["enb-civica-openrevenues","enb-nec-revenues-benefits","enb-mri-revenues-benefits"]},"applies_to":["int-hb-06-notifications","int-hb-04-ta-handover"],"effect":{"kind":"warns","explanation":"Rules that apply DWP notifications can create errors at scale: at Oldham a system issue linked to Universal Credit wrongly created overpayments on temporary and supported accommodation claims. Fenland's partnership reports most Universal Credit notifications processed automatically. Keep an assessor's confirmation on every revised award, retest the rules after every release, and sample confirmed awards each month."},"confidence":"C","evidence_ids":["evd-oldham-2025-ta-supported-system-overpayments","evd-fenland-2025-uc-notifications-automated"],"as_at":"2026-10-19","sources_checked":true},{"id":"rul-hb-inbox","when":{"any":["enb-netcall-webcapture"]},"applies_to":["int-hb-01-email-triage"],"effect":{"kind":"warns","explanation":"Your platform's AI inbox tool can sort benefits emails. Manchester's council tax use triaged 3,218 emails in its first month, with time saved put at 1.3 full-time posts in a supplier case study; Salford runs its online revenues transactions through the same platform. No housing benefit use has been published. Keep the date each email arrived as the date for any request to look at a decision again, and let no label change a claim."},"confidence":"C","evidence_ids":["evd-manchester-2026-netcall-inbox-assistant-fte","evd-salford-2024-govtech-webcapture"],"as_at":"2026-10-19","sources_checked":true},{"id":"rul-hb-ai-letters","when":{"any":["enb-m365-copilot","enb-azure-openai","enb-copilot-studio"]},"applies_to":["int-hb-02-ai-letter"],"effect":{"kind":"warns","explanation":"Your AI platform can draft letters from an assessor's recorded decision. No housing benefit use has been published; the nearest deployed example is in repairs, where Barking and Dagenham's large language model drafts Awaab's Law summaries that staff review, 727 in three months with about 121 hours saved on the supplier's estimate. Keep the tool to drafting from the recorded decision, take the rights and time limits from a fixed template, and, under the Information Commissioner's draft guidance, record in the data protection impact assessment (DPIA) how the assessor's review stays meaningful."},"confidence":"C","evidence_ids":["evd-barkingdagenham-2026-ai-awaab-summaries","evd-ico-2026-adm-guidance"],"as_at":"2026-10-19","sources_checked":true},{"id":"rul-hb-lift","when":{"any":["enb-policy-in-practice-lift"]},"applies_to":["int-hb-05-targeted-help"],"effect":{"kind":"warns","explanation":"Your household data platform can find households whose housing costs leave them short. Cornwall's 2020 pilot found 150 at-risk private renting households in three weeks, under the Discretionary Housing Payment scheme since replaced, and Harrow is implementing the dashboard for council tenants in arrears, with no outcomes yet. The change is held for legal review because it matches records about individuals: complete the DPIA first, use the list only to offer help, and never to recover or enforce."},"confidence":"C","evidence_ids":["evd-cornwall-2023-lift-dhp","evd-harrow-2026-lift-dashboard"],"as_at":"2026-10-19","sources_checked":true},{"id":"rul-hb-no-ai-reconsideration","when":{},"applies_to":["int-hb-09-reconsideration","int-hb-09-appeal-clock","int-hb-08-recoverability"],"effect":{"kind":"warns","explanation":"Do not use AI or a decision model to decide or draft the outcome of a reconsideration or a recoverability decision. In homelessness, a housing solicitor has warned that AI in review decisions risks reasoning no one can explain, bias copied from past decisions and a hollowed-out statutory review, and research on council triage tools found AI routing of people needing housing support risks wrong routing, discrimination and digital exclusion."},"confidence":"D","evidence_ids":["evd-duncanlewis-2025-ai-homelessness-reviews","evd-warwick-2025-ai-triage-risks"],"as_at":"2026-10-19","sources_checked":true},{"id":"rul-tm-homeswapper","when":{"any":["enb-tm-homeswapper"]},"applies_to":["int-tm-05-exchange-clock"],"effect":{"kind":"reduces_effort","explanation":"Your mutual exchange subscription can give tenants matches without a fee, which the Tenancy Standard, a regulatory standard, expects. It does not run the 42-day clock or decide consent: record each application's arrival date in your housing system and keep the decision with the housing officer. The subscription is contract spend: Warwick monitors spend up to £50,000 under its exemption, and a Milton Keynes notice shows £42,741, with no annual price in either."},"confidence":"C","evidence_ids":["evd-warwick-2022-homeswapper-subscription","evd-milton-keynes-2026-homeswapper-contract"],"as_at":"2026-10-19","sources_checked":true},{"id":"rul-tm-nec-data","when":{"any":["enb-nec-housing"]},"applies_to":["int-tm-02-tenure-clock","int-tm-03-visit-cycle","int-tm-04-succession","int-tm-10-void-turnaround","int-tm-12-tsm-reporting"],"effect":{"kind":"warns","explanation":"Slough's review of its NEC housing management system, its main system for social housing, found significant deficiencies attributed to implementation and data quality, and its Cabinet approved a recovery project. Check that tenancy types, start dates, visit records and void dates are complete and correct before you build clocks or reports on them."},"confidence":"C","evidence_ids":["evd-slough-2026-nec-hms-deficiencies"],"as_at":"2026-10-19","sources_checked":true},{"id":"rul-tm-system-replacement","when":{},"applies_to":["int-tm-02-tenure-clock","int-tm-04-succession","int-tm-10-void-turnaround","int-tm-12-tsm-reporting"],"effect":{"kind":"warns","explanation":"If you are replacing your housing management system, plan the data migration first: Oxford's system went live three years late and its budget grew from £600,000 to £3.188 million spent by March 2023, with data migration problems causing significant disruption. Keep tenure dates and sign-up records checkable throughout."},"confidence":"C","evidence_ids":["evd-oxford-2023-hms-delay","evd-oxford-2023-hms-cost-overrun"],"as_at":"2026-10-19","sources_checked":true},{"id":"rul-tm-ai-letters","when":{"any":["enb-m365-copilot","enb-azure-openai","enb-copilot-studio"]},"applies_to":["int-tm-04-ai-letter"],"effect":{"kind":"warns","explanation":"Your AI platform can draft letters from a housing officer's recorded decision. No tenancy management use has been published; the nearest deployed example is in repairs, where Barking and Dagenham's large language model drafts Awaab's Law summaries that staff review, 727 in three months with about 121 hours saved on the supplier's estimate. Keep the tool to drafting from the recorded decision, take complaint and review text from a fixed template, and, under the Information Commissioner's draft guidance, record in the data protection impact assessment (DPIA) how the officer's review stays meaningful."},"confidence":"C","evidence_ids":["evd-barkingdagenham-2026-ai-awaab-summaries","evd-ico-2026-adm-guidance"],"as_at":"2026-10-19","sources_checked":true},{"id":"rul-tm-no-ai-decisions","when":{},"applies_to":["int-tm-02-person-only","int-tm-04-succession","int-tm-11-rtb-decision"],"effect":{"kind":"warns","explanation":"Do not use AI or a decision model to decide or recommend tenure decisions, successions or right to buy claims. The warnings come from homelessness: a housing solicitor has warned that AI in homelessness review decisions risks reasoning no one can explain, bias copied from past decisions and a hollowed-out statutory review, and a research briefing on council triage tools warned that AI routing of people needing housing support risks wrong routing, discrimination and digital exclusion."},"confidence":"D","evidence_ids":["evd-duncanlewis-2025-ai-homelessness-reviews","evd-warwick-2025-ai-triage-risks"],"as_at":"2026-10-19","sources_checked":true},{"id":"rul-tm-notional-values","when":{},"applies_to":["int-tm-06-data-match","int-tm-06-investigation","int-tm-11-rtb-decision"],"effect":{"kind":"warns","explanation":"Whatever tools you use, report homes recovered, money ordered and money actually received separately, and never report a notional value as cash. Notional values vary: Camden uses a London average of £66,000 a home, while Brent used the Cabinet Office figure of £93,000 a case and considered £42,000. Right to buy fraud stopped keeps a home or changes a capital receipt; it is not cash."},"confidence":"C","evidence_ids":["evd-camden-2026-notional-value","evd-brent-2023-notional-value-change","evd-westminster-2026-rtb-cancelled"],"as_at":"2026-10-19","sources_checked":true},{"id":"rul-rc-notify-texts","when":{"any":["enb-rc-govuk-notify"]},"applies_to":["int-rc-04-text-prompt"],"effect":{"kind":"reduces_effort","explanation":"Your messaging service can send missed payment texts before any formal letter, so this change is mostly set-up. Wandsworth's randomised trial of rent arrears texts sent 2,106 texts this way, with fewer statutory letters and calls in the texted group. In council tax, Dacorum sent 3,000 fewer formal reminder letters in three months using texts (2019, self-reported). The Wandsworth trial left out Direct Debit payers and accounts with no mobile number. Set rules so nothing goes to accounts in a Breathing Space, with a dispute or after a failed collection run."},"confidence":"C","evidence_ids":["evd-wandsworth-2024-arrears-text-trial","evd-wandsworth-2024-text-trial-fewer-letters","evd-dacorum-2019-sms-fewer-letters"],"as_at":"2026-10-19","sources_checked":true},{"id":"rul-rc-rentsense","when":{"any":["enb-rc-mobysoft-rentsense"]},"applies_to":["int-rc-04-predictive-contact"],"effect":{"kind":"warns","explanation":"The supplier's business case to Broxtowe forecast a 15.8 per cent fall in arrears in the first year and 1.27 full-time posts freed; that is a forecast, not an outcome. Configure the tool so it can only add tenants to an officer's contact list, never remove anyone or feed any notice, claim or warrant, and test its claims against your own results before renewing."},"confidence":"C","evidence_ids":["evd-broxtowe-2018-mobysoft-arrears-forecast"],"as_at":"2026-10-19","sources_checked":true},{"id":"rul-rc-lift-advice","when":{"any":["enb-policy-in-practice-lift"]},"applies_to":["int-rc-05-money-advice"],"effect":{"kind":"warns","explanation":"Your benefits analytics platform can help find tenants in arrears who may be missing benefits, for an adviser to contact. Harrow is implementing one first for council tenants in rent arrears, with no outcomes yet. Agree the lawful basis, data protection impact assessment and privacy notice first, and use it only to offer help, never to decide recovery."},"confidence":"C","evidence_ids":["evd-harrow-2026-lift-dashboard"],"as_at":"2026-10-19","sources_checked":true},{"id":"rul-rc-payments","when":{"any":["enb-govuk-pay","enb-civicapay","enb-access-paysuite"]},"applies_to":["int-rc-02-direct-debit","int-rc-02-rent-account"],"effect":{"kind":"reduces_effort","explanation":"Your payments platform can take card payments and online Direct Debit mandates and post them to the rent account, so these changes are mostly configuration. Keep a cash route: Broxtowe was quoted 46.5p to 47.9p per transaction for retail cash payments in 2021, with the same set-up costs from either provider."},"confidence":"C","evidence_ids":["evd-govuk-pay-api","evd-access-paysuite-councils","evd-broxtowe-2021-cash-payment-transaction-charges"],"as_at":"2026-10-19","sources_checked":false},{"id":"rul-rc-housing-system-data","when":{"any":["enb-nec-housing"]},"applies_to":["int-rc-12-live-reporting","int-rc-07-protocol-check","int-rc-05-breathing-space"],"effect":{"kind":"warns","explanation":"From the homelessness evidence: Slough's review of its NEC housing management system, its main system for social housing, found significant deficiencies attributed to implementation and data quality. Check that contact dates, agreements, holds and Breathing Space flags are recorded reliably in your rent system before you rely on them for holds or reports."},"confidence":"C","evidence_ids":["evd-slough-2026-nec-hms-deficiencies"],"as_at":"2026-10-19","sources_checked":true},{"id":"rul-rc-portal-automation","when":{},"applies_to":["int-rc-03-landlord-portal"],"effect":{"kind":"warns","explanation":"DWP's guidance lets landlords automate the Landlord Portal only to confirm tenants' housing costs, on its conditions; requests for managed payments or deductions must not be automated. Report managed payments as rent paid sooner: Chesterfield's rose by 411 in a year during managed migration, with no money figure."},"confidence":"B","evidence_ids":["evd-chesterfield-2025-managed-payments"],"as_at":"2026-10-19","sources_checked":true},{"id":"rul-pse-household-data","when":{"any":["enb-pse-experian-household-data"]},"applies_to":["int-pse-01-find-lets"],"effect":{"kind":"warns","explanation":"Household data from a third party can feed a model that finds homes likely to be shared or rented, as at North East Lincolnshire, but that model has no validation results yet and the council's own papers give different counts. Check the data's licence for this use, validate the model against officers' findings before relying on it, list the data in the data protection impact assessment (DPIA), and let the model only add addresses to an officer's list."},"confidence":"C","evidence_ids":["evd-north-east-lincolnshire-2026-hmo-data-science"],"as_at":"2026-10-19","sources_checked":true},{"id":"rul-pse-ai-notices","when":{"any":["enb-m365-copilot","enb-azure-openai","enb-copilot-studio"]},"applies_to":["int-pse-04-ai-notice"],"effect":{"kind":"warns","explanation":"Your AI platform can draft notices and statements of reasons from an officer's recorded findings and decision. No private sector housing use has been published; the nearest deployed example is in council housing repairs, where Barking and Dagenham's large language model drafts Awaab's Law summaries that staff review, with time saved estimated by the supplier. Take appeal rights and dates from fixed templates, and, under the Information Commissioner's draft guidance, record in the data protection impact assessment (DPIA) how the officer's review stays meaningful."},"confidence":"C","evidence_ids":["evd-barkingdagenham-2026-ai-awaab-summaries","evd-ico-2026-adm-guidance"],"as_at":"2026-10-19","sources_checked":true},{"id":"rul-pse-no-model-hazards","when":{},"applies_to":["int-pse-02-hhsrs-officer","int-pse-01-find-lets"],"effect":{"kind":"warns","explanation":"Whatever tools you use, do not let a model rate a hazard or suggest a band: the assessment decides whether the duty to act applies. In social housing, Wolverhampton Homes reported a damp and mould model's accuracy fell to 70 per cent when its data was outdated or incomplete, and Wandsworth said staff lacked training for detailed rating assessments."},"confidence":"D","evidence_ids":["evd-wolverhamptonhomes-2025-ai-accuracy-poor-data","evd-wandsworth-2024-hhsrs-training"],"as_at":"2026-10-19","sources_checked":true},{"id":"rul-pse-case-system-fields","when":{},"applies_to":["int-pse-12-live-reporting","int-pse-10-recover","int-pse-05-emergency"],"effect":{"kind":"warns","explanation":"Check that your case system records each type of action, emergency action, works in default, and penalties imposed, received and outstanding as separate fields before you rely on it for the report to government. Lambeth, Barnsley and East Suffolk could not report some of these without manual work."},"confidence":"B","evidence_ids":["evd-lambeth-2023-emergency-action-not-recorded","evd-barnsley-2025-penalty-data-not-reportable","evd-eastsuffolk-2026-works-in-default-not-reportable"],"as_at":"2026-10-19","sources_checked":true},{"id":"rul-pse-dwp-data-access","when":{},"applies_to":["int-pse-07-rro"],"effect":{"kind":"warns","explanation":"DWP's housing support data sharing for rent repayment orders was extended to 41 councils after a trial in three areas. If your council is not one of them, the change depends on getting access; without it, evidence of the support paid must come from the tenant or the housing benefit team."},"confidence":"B","evidence_ids":["evd-dwp-2025-rro-data-sharing-41-councils"],"as_at":"2026-10-19","sources_checked":true},{"id":"rul-rn-controcc","when":{"any":["enb-liquidlogic-social-care-finance"]},"applies_to":["int-rn-07-straight-pay"],"effect":{"kind":"reduces_effort","explanation":"You already have Liquidlogic Social Care Finance (formerly ContrOCC). Bristol pays adult social care providers through a direct link between it and Unit4 Business World rather than purchase orders, and Slough links its case system, ContrOCC and Unit4. Paying care homes from placement records still needs starts, uplifts, moves, changes of ownership and deaths to reach the payment run on time: plan that flow, the monthly reconciliation and the exception handling as part of the change."},"confidence":"C","evidence_ids":["evd-systemc-2026-finance-controcc","evd-bristol-2026-controcc-abw","evd-slough-2026-las-controcc-unit4"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-rn-payment-controls","when":{},"applies_to":["int-rn-07-straight-pay"],"effect":{"kind":"warns","explanation":"Paying care homes from the record works only if placement information reaches payments on time and uplifts are checked. Oldham's audit found £3.054 million of back-dated care home payments in nine months, a duplicate payment after a change of ownership, and limited assurance on the payment system since 2020/21; Reading overpaid a provider £1,194,538 by miscalculating an uplift. Check each uplift before the run and reconcile the care and finance systems every month."},"confidence":"B","evidence_ids":["evd-oldham-2025-backdated-care-home-payments","evd-oldham-2025-duplicate-care-home-payment","evd-oldham-2025-residential-payments-limited-assurance","evd-reading-2022-care-home-overpayment"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-rn-nursing-net","when":{},"applies_to":["int-rn-02-net-of-fnc","int-rn-02-fee-model","int-rn-12-live-reporting"],"effect":{"kind":"warns","explanation":"Some councils' nursing fee returns have wrongly included NHS-funded nursing care, and councils quote nursing rates both with it (Brighton and Hove's £875 set rate included £219.71) and without it. Label every nursing figure as with or without the NHS payment before comparing it with another council or the national average, and never count the NHS payment as council spend or income."},"confidence":"B","evidence_ids":["evd-dhsc-2025-msif-fnc-included-in-error","evd-brighton-2023-nursing-spot-above-set-rate","evd-southampton-2022-block-net-rate-below-spot"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-rn-block-voids","when":{},"applies_to":["int-rn-03-block-beds","int-rn-12-count-once"],"effect":{"kind":"warns","explanation":"A block rate below spot prices saves money only while the beds are full. Southampton paid for 41 empty block nursing beds in September 2021, and its provider said the block price no longer covered its costs; Haringey's £541,000 a year against spot rates is a plan; Brighton and Hove warned it must pay for any empty block bed. Report empty beds and their cost every month, and count no saving until placement spend falls."},"confidence":"B","evidence_ids":["evd-southampton-2022-block-void-beds","evd-southampton-2022-block-net-rate-below-spot","evd-haringey-2022-block-against-spot-saving","evd-brighton-2023-nursing-spot-above-set-rate"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-rn-top-up-visibility","when":{},"applies_to":["int-rn-05-top-up-agreement"],"effect":{"kind":"warns","explanation":"Top-ups paid straight to homes do not show in council data. Wigan paid one third-party top-up through the council in 2024 and its answer does not say how many are paid direct to homes; in 2017 Wolverhampton could not say how many payers had a written agreement without searching over 300 records by hand. The council stays responsible for the whole fee if a top-up fails, so hold every agreement, including those paid direct, with its review date."},"confidence":"B","evidence_ids":["evd-wigan-2024-one-top-up-via-council","evd-wolverhampton-2017-third-party-top-up-share"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-rn-same-placements","when":{},"applies_to":["int-rn-04-admissions","int-rn-08-return-home","int-rn-08-short-stays","int-rn-12-count-once"],"effect":{"kind":"warns","explanation":"Fewer admissions, returns home and short stays reassessed on time all act on the same council-funded placements, and falls in new placements do not always reduce the number paid for: Bradford's new placements fell 41 per cent while council-funded placements stayed around 1,300. Record each saving against one budget line, count it once, and leave any effect of reablement with that service."},"confidence":"B","evidence_ids":["evd-bradford-2025-new-placements-down-41","evd-bury-2026-reviewing-team-care-home-returns","evd-oldham-2025-short-stay-overspend"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-lda-magic-notes","when":{"any":["enb-magic-notes"]},"applies_to":["int-lda-02-ai-write-up"],"effect":{"kind":"warns","explanation":"You already have Magic Notes. Its published results are from general adult social care assessments and mixed adults' and children's pilots, self-reported, not from learning disability or autism assessments; Newcastle uses it in adult social care in private beta. Use it for these assessments only after legal review, with the person's agreement in a form they understand, the practitioner's review, the own-words and deletion controls in place, and measure time saved, including checking time, against your own baseline."},"confidence":"C","evidence_ids":["evd-swindon-2024-ai-writeup-time","evd-sthelens-2025-magic-notes-pilot","evd-newcastle-2025-magic-notes","evd-ada-lovelace-2026-scribe-hallucinations"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-lda-cm2000","when":{"any":["enb-hc-access-cm2000"]},"applies_to":["int-lda-04-pay-delivered"],"effect":{"kind":"reduces_effort","explanation":"You already have CM2000. The supplier reports that Gloucestershire's disability services pay on support actually delivered through it, after a pilot found 7 to 10 per cent of commissioned support was not delivered. The figures are the supplier's and say neither what fell nor from what baseline. Check every supported living provider's logging first, and measure paid hours against the same commissioned hours before you count any saving."},"confidence":"C","evidence_ids":["evd-gloucestershire-access-ecm-saving","evd-gloucestershire-access-ecm-underdelivery"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-lda-same-packages","when":{},"applies_to":["int-lda-04-pay-delivered","int-lda-04-delivery-model","int-lda-05-day-reprovision","int-lda-07-high-cost-review","int-lda-07-progression-review","int-lda-12-count-once"],"effect":{"kind":"warns","explanation":"Paying on hours delivered, in-house service changes, day service changes, progression reviews and high-cost reviews can all reduce the same package money. East Sussex reported original, reduced and revised savings for one day service line, and Kirklees' second phase saves only if out-of-area placements move into vacated flats. Record each saving against one budget line, net off the new packages people move to, and count it once."},"confidence":"B","evidence_ids":["evd-east-sussex-2025-linden-court-saving","evd-eastsussex-2025-linden-court-delivered","evd-eastsussex-2025-css-saving-delivered","evd-kirklees-2023-inhouse-supported-living-saving"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-lda-cost-transfer","when":{},"applies_to":["int-lda-07-high-cost-review","int-lda-07-progression-review","int-lda-10-funding-split","int-lda-11-chc-joint","int-lda-12-count-once"],"effect":{"kind":"warns","explanation":"Moving cost to the NHS, through continuing healthcare, a joint package or a higher share of after-care, or to housing benefit when a care home becomes supported living, lowers the council's spend but is a cost transfer, not a saving to the public purse. Hillingdon's planned £2.031 million from a new after-care split was rated at risk at month 6, and Kirklees forecast a shortfall in continuing healthcare income. Report transfers apart from savings."},"confidence":"B","evidence_ids":["evd-hillingdon-2025-s117-split-saving-red","evd-kirklees-2025-ld-chc-income","evd-eastsussex-2024-deregistration"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-lda-s117-charging","when":{},"applies_to":["int-lda-10-s117-register"],"effect":{"kind":"warns","explanation":"After-care can never be charged for. Ombudsman decisions show councils charging people for years because entitlement was missing from the record when contributions were assessed, then refunding large sums. Check every current charge against the after-care list before you rely on the flag, and treat any refund as a cost, never as income."},"confidence":"B","evidence_ids":["evd-kent-2024-lgo-s117-charging-refund","evd-manchester-2024-lgo-s117-charging","evd-staffordshire-2022-lgo-s117-refund"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-dp-magic-notes","when":{"any":["enb-magic-notes"]},"applies_to":["int-dp-09-ai-review-record"],"effect":{"kind":"warns","explanation":"You already have Magic Notes. In Newcastle's record, staff copy notes into the case system, and Bristol's contract award does not describe a link to one; check whether a copy step, and its error risk, remains in your setup. Kingston's pilot found limitations for people with low verbal skills or mental capacity, which matters in direct payment reviews with authorised persons. Test accuracy locally before relying on it."},"confidence":"C","evidence_ids":["evd-newcastle-2025-magic-notes","evd-bristol-2025-magic-notes-award","evd-kingston-2025-ai-notes-capacity-limitation"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-dp-recovery-is-income","when":{},"applies_to":["int-dp-10-fair-recovery","int-dp-12-count-once"],"effect":{"kind":"warns","explanation":"Money returned from direct payment accounts is one-off income, never a saving, and only what is actually returned counts. York's reclaims fell from over £1 million a year to about £400,000, and the later figures may cover older people only; they also reduce its reported overspend; Oldham's £3.1 million is funds requested, not received. Record money returned once, apart from contributions, fraud and overpayments, and do not budget on it as if it recurs."},"confidence":"B","evidence_ids":["evd-york-2025-dp-reclaims-fell","evd-oldham-2024-dp-audits-full-year-funds-requested","evd-brighton-2021-surplus-returned"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-dp-thresholds-vary","when":{},"applies_to":["int-dp-10-fair-recovery","int-dp-08-proportionate-monitoring"],"effect":{"kind":"warns","explanation":"Surplus thresholds are local policy and vary: four weeks in Lancashire, six in Sandwell, eight in Devon and Brighton & Hove, and Solihull's finance team reviews balances above eight weeks. The Ombudsman has found fault where councils recouped without a clear explanation or without first checking planned spending, so publish your threshold and the check you make before any request."},"confidence":"B","evidence_ids":["evd-lancashire-2023-ombudsman-surplus-recoup","evd-sandwell-2023-surplus-6-weeks","evd-devon-2024-surplus-threshold-8-weeks","evd-solihull-2026-balance-8-weeks-review","evd-sheffield-2026-ombudsman-underspend-reclaimed-returned","evd-brighton-2021-surplus-returned"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-dp-card-cost","when":{},"applies_to":["int-dp-05-payment-choice"],"effect":{"kind":"warns","explanation":"A prepaid card contract is a cost, not a saving in itself. North Lincolnshire's decision notice stated no identified savings from prepaid cards; Barnet expected recouped unspent money to cover its contract, which is an expectation, not money returned; Herefordshire set a maximum contract cost. Claim a saving only if the price per card falls at re-procurement, and keep a bank account available."},"confidence":"B","evidence_ids":["evd-northlincolnshire-2019-prepaid-card-contract","evd-barnet-2020-prepaid-card-contract","evd-herefordshire-2018-prepaid-card-tender"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-dp-gross-net","when":{},"applies_to":["int-dp-04-net-payment","int-dp-12-count-once"],"effect":{"kind":"warns","explanation":"Moving from gross to net payment lowers recorded spending and contribution income by the same amount, so it is not a saving. Devon's gross, contribution and net figures for 2020/21 do not reconcile, so report the basis with every figure."},"confidence":"B","evidence_ids":["evd-devon-2021-dp-gross-net","evd-middlesbrough-2024-dp-outturn"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-dp-aftercare-shares","when":{},"applies_to":["int-dp-04-aftercare-free","int-dp-05-nhs-one-account"],"effect":{"kind":"warns","explanation":"After-care under section 117 is a joint duty and free of charge. In Northumberland, commissioned after-care costs are split equally with the NHS, but the page does not say the split covers direct payments. Record each partner's share payment by payment, and never count the NHS share as council money."},"confidence":"B","evidence_ids":["evd-nenc-icb-2024-northumberland-s117-dp","evd-nelincs-2024-integrated-dp-single-account"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-eq-asksara","when":{"any":["enb-eq-asksara"]},"applies_to":["int-eq-02-guided-self"],"effect":{"kind":"warns","explanation":"You already have AskSARA. CQC lists Ask Sara among Medway's self-assessment options, and Cheshire West and Chester planned to introduce it; neither source gives usage or diversion figures, so any effect on effort is untested. Keep phone and face-to-face routes open and measure how many people use the online route and how many are sent to a person: CQC found Derby's online information reached only people with a computer."},"confidence":"B","evidence_ids":["evd-medway-2025-ask-sara","evd-cheshire-west-2024-asksara-planned","evd-derby-2024-digital-barrier"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-eq-pool-share","when":{},"applies_to":["int-eq-11-pool-agreement","int-eq-12-count-once","int-eq-03-catalogue","int-eq-09-reuse-first"],"effect":{"kind":"warns","explanation":"A saving in a pooled equipment budget reaches the council only by its share. Funding shares differ widely: Brent's NHS partner funded 62 per cent; Harrow's council pays 45 per cent. Hillingdon gives 71 per cent NHS and 29 per cent council only as a risk share, which is not a funding share and does not say how a saving is split. Better Care Fund money in the pool is not a council saving. Read your own section 75 agreement for contributions and for how savings are shared before counting any equipment saving as the council's."},"confidence":"B","evidence_ids":["evd-brent23-2023-s75-split-62-38","evd-harrow-2026-funding-split-45-55","evd-hill-2025-risk-share-71-29"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-eq-same-purchases","when":{},"applies_to":["int-eq-03-catalogue","int-eq-08-collect-when-done","int-eq-09-reuse-first","int-eq-12-count-once"],"effect":{"kind":"warns","explanation":"Recycling credits, collection and catalogue control all reduce the same new purchase spend. Kent's 2017-18 mid-year fall in spend on specials was partly credited to matching recycled equipment to demand, and Harrow's provider reported a high recycling rate by value while total spend rose. Record each saving against one budget line, count it once, and count the value of reissued items as cost avoided unless new purchases fall."},"confidence":"C","evidence_ids":["evd-kent-2017-specials-spend-down-30-40pc","evd-harrow-2026-recycling-94pc-value","evd-harrow-2026-spend-rise-078m"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-eq-credit-tracking","when":{},"applies_to":["int-eq-09-reuse-first","int-eq-10-stock-records","int-eq-09-scrap-approval"],"effect":{"kind":"warns","explanation":"A credit model depends on tracking every item from return to reissue. A Leicester, Leicestershire and Rutland partnership contractor put confusion over untracked returns down to poor working practices, including duplicate item numbers; under Kent's 2017 contract, since re-let, most core stock belonged to the provider until issue; and Croydon's audit found items scrapped with no approval step. Give every item one number and reconcile credits against returns each month."},"confidence":"C","evidence_ids":["evd-llr-2019-stock-tracking-duplicate-ids","evd-kent-2017-stock-provider-liability","evd-croy24-2024-disposals-segregation"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-eq-provider-failure","when":{},"applies_to":["int-eq-11-provider-failure","int-eq-11-contract-measures","int-eq-01-one-route"],"effect":{"kind":"warns","explanation":"One provider's failure reached 21 London boroughs in August 2025. Hillingdon restricted its catalogue, prescribers and collections during the transfer, each North London borough was asked for about £62,500 of mobilisation costs, and stock and activity price rises came through the consortium contract earlier. Keep your own data on items in the community and open orders, watch the provider's financial health, and plan the transfer before you need it."},"confidence":"C","evidence_ids":["evd-har-2025-nrs-liquidation","evd-hillingdon-2025-reduced-catalogue","evd-hill-2025-collections-restricted","evd-har-2025-mobilisation-cost","evd-haringey-2022-stock-price-rise-2-7pc"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-eq-national-line","when":{},"applies_to":["int-eq-12-pool-reporting"],"effect":{"kind":"warns","explanation":"The national figure of £266 million on assistive equipment and technology in 2024-25 includes assistive technology such as telecare, and some councils reported income above expenditure in it because of pooled arrangements with the NHS. Do not benchmark a council's net equipment cost on it."},"confidence":"A","evidence_ids":["evd-ascfr-2025-assistive-equipment-spend","evd-ascfr-2025-pooled-income-note"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-dol-mosaic-dates","when":{"any":["enb-access-mosaic"]},"applies_to":["int-dol-12-live-reporting","int-dol-02-urgent-clock","int-dol-09-review-clock"],"effect":{"kind":"warns","explanation":"You have Mosaic. York's internal audit found its DoLS monitoring spreadsheet dates did not always match Mosaic, so its processing figures may not have been accurate. Keep the request, urgent authorisation, expiry and review dates in the case system itself, and report from there, rather than in a separate spreadsheet."},"confidence":"B","evidence_ids":["evd-york-2018-dols-triage-speed"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-dol-magic-notes","when":{"any":["enb-magic-notes"]},"applies_to":["int-dol-05-ai-draft-report"],"effect":{"kind":"warns","explanation":"You have Magic Notes. Its published uses are in adult social care, not DoLS, and this change is held for legal review because the best interests assessment it drafts part of decides the authorisation. The person being assessed may not be able to agree to a recording, so use it only on the assessor's own notes after the visit, keep the assessor's conclusions out of the draft, and check a sample: independent research found transcription errors entering care records."},"confidence":"C","evidence_ids":["evd-swindon-2024-ai-writeup-time","evd-newcastle-2025-magic-notes","evd-ada-lovelace-2026-scribe-hallucinations"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-dol-closed-not-saving","when":{},"applies_to":["int-dol-03-new-test-screen","int-dol-12-money-once","int-dol-09-new-test-reviews"],"effect":{"kind":"warns","explanation":"Half of the requests completed in England in 2024-25 were closed without any assessment, for reasons the statistics do not give. A closure, or an authorisation left to lapse after the judgment, is work not done, not a saving: count money only when assessor, advocacy or legal spend falls and the budget line is reduced."},"confidence":"B","evidence_ids":["evd-dhsc-2026-dols-closed-without-assessment","evd-dhsc-2026-record-lapse-decisions"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-dol-before-after","when":{},"applies_to":["int-dol-12-live-reporting","int-dol-03-order-not-whether","int-dol-11-community-list"],"effect":{"kind":"warns","explanation":"Every DoLS figure published so far comes from before the judgment of 2 June 2026. The 2025-26 return stops at 31 March 2026, so the 2026-27 statistics will be the first after it, and the April to June 2026 court figures straddle it. Label each figure before or after the judgment, and never compare the two as like for like."},"confidence":"B","evidence_ids":["evd-dhsc-2026-dols-collection-pre-judgment","evd-moj-2026q2-cop-dol-applications"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-dol-bundled-advocacy","when":{},"applies_to":["int-dol-08-advocacy-contract","int-dol-08-nhs-share","int-dol-07-representative"],"effect":{"kind":"warns","explanation":"Advocacy contracts usually bundle DoLS representatives and advocates with Care Act and mental health advocacy, and are often shared with the NHS: East Sussex's joint contract total includes NHS Sussex money, and Herefordshire's is funded largely through the Better Care Fund with an NHS contribution for people it fully funds. Separate the DoLS share before reporting any cost or saving, and show NHS money as NHS money."},"confidence":"B","evidence_ids":["evd-east-sussex-2024-imca-rppr-contribution","evd-herefordshire-2026-icb-imca-rpr-contribution","evd-westminster-2026-advocacy-contract-annual"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-mca-magic-notes","when":{"any":["enb-magic-notes"]},"applies_to":["int-mca-07-ai-meeting-notes","int-mca-08-ai-letter"],"effect":{"kind":"warns","explanation":"You already have Magic Notes. Kingston's pilot reported less time on case notes and assessments, but its evaluation identified limitations for people with low verbal skills or who lack capacity; Newcastle uses the tool in adult social care in private beta and copies notes into its case system, and Bristol has a contract from January 2026. No result has been published for best interests meetings or letters. Do not use it in the capacity assessment conversation, use it at best interests meetings only after legal review and with everyone's agreement, and measure time saved, including checking time, against your own baseline."},"confidence":"C","evidence_ids":["evd-kingston-2025-ai-notes-capacity-limitation","evd-newcastle-2025-magic-notes","evd-bristol-2025-magic-notes-award","evd-swindon-2024-ai-writeup-time"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-mca-ai-checks","when":{},"applies_to":["int-mca-07-ai-meeting-notes","int-mca-08-ai-letter"],"effect":{"kind":"warns","explanation":"Independent research with social workers found AI transcription errors, including hallucinations, entering care records, and that self-reported time savings are often overestimated. A review for the Department for Education, about children's services, found AI in case recording is not widespread and that users must check the output. Record in the data protection impact assessment (DPIA) how the decision-maker's review stays meaningful, for example through monthly sampling and correction rates."},"confidence":"B","evidence_ids":["evd-ada-lovelace-2026-scribe-hallucinations","evd-ada-lovelace-2026-time-savings-caveat","evd-dfe-2025-ai-recording-not-widespread"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-mca-advocacy-strands","when":{},"applies_to":["int-mca-06-advocacy-contract","int-mca-03-advocacy-waits","int-mca-12-reporting"],"effect":{"kind":"warns","explanation":"Many of the council advocacy contracts found combine the advocate service under the Mental Capacity Act with Care Act advocacy, paid relevant person's representatives, Mental Health Act advocacy and health complaints advocacy, and include NHS shares: Brighton & Hove's contribution covers six strands, East Sussex's buys only Mental Capacity Act advocacy and paid representatives, and York's block contract includes £52,000 of NHS money. Report spend and volumes by strand, count the contract once across this journey and the DoLS and mental health journeys, and do not expect re-letting to save money: York found no efficiency because demand was rising, and Herefordshire's finance team agreed the statutory nature of the service limits cost reduction."},"confidence":"B","evidence_ids":["evd-brighton-hove-2024-advocacy-council-share","evd-east-sussex-2024-imca-contribution","evd-york-2024-advocacy-spot-rate","evd-york-2024-advocacy-no-efficiency","evd-herefordshire-2026-advocacy-contract"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-mca-fees-income","when":{},"applies_to":["int-mca-10-fees","int-mca-10-client-money"],"effect":{"kind":"warns","explanation":"Deputyship and appointeeship fees are income taken from people's own money, never a saving. Wigan received £94,925.11 in deputyship fees in a year while acting for 88 clients, Gloucestershire publishes fees at the court's maximums, and Nottingham set appointeeship charges to fund the posts that do the work. Report fee income apart from savings and from client money, and check each fee for proportionality to the person's estate."},"confidence":"B","evidence_ids":["evd-wigan-2025-deputyship-fee-income","evd-gloucestershire-2024-deputy-fees","evd-nottingham-city-2024-appointee-fee-planned-income"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-mca-shared-recording","when":{},"applies_to":["int-mca-08-record-in-workflow","int-mca-07-checklist"],"effect":{"kind":"warns","explanation":"A Safeguarding Adults Review in Cumbria called for a consistent approach across organisations to applying and recording the section 4 checklist, and for understanding of when to involve an advocate. Where health and care partners make best interests decisions together, agree one way of recording the checklist so that each organisation's record shows the same decision and reasons."},"confidence":"C","evidence_ids":["evd-cumbria-sab-bi-checklist"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-mca-bsl-assessor","when":{},"applies_to":["int-mca-02-practicable-steps","int-mca-04-decision-specific"],"effect":{"kind":"warns","explanation":"A 2024 Court of Protection judgment, as reported in the trade press, said a capacity assessment of a person who uses British Sign Language should ideally be carried out by an assessor qualified to communicate at the relevant level. Confirm the wording from the judgment, and plan interpreter or qualified assessor cover for these assessments before they are needed."},"confidence":"D","evidence_ids":["evd-oldham-2024-cop-bsl-capacity-assessment"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-mhsw-magic-notes","when":{"any":["enb-magic-notes"]},"applies_to":["int-mhsw-02-ai-notes"],"effect":{"kind":"warns","explanation":"You already have Magic Notes. Councils' pilots in adult social care report large self-reported time savings, but Kingston's evaluation found limitations for people with low verbal skills or impaired capacity, and independent research found transcription errors entering care records. Newcastle, in a private beta, copies the notes into its case system. Agree consent wording, including for everyone present, keep the tool away from Mental Health Act assessments, AMHP records and after-care assessments and reviews, and sample drafted records before relying on it."},"confidence":"C","evidence_ids":["evd-kingston-2025-ai-notes-capacity-limitation","evd-ada-lovelace-2026-scribe-hallucinations","evd-newcastle-2025-magic-notes"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-mhsw-s117-flag","when":{},"applies_to":["int-mhsw-10-register","int-mhsw-09-plan-from-admission"],"effect":{"kind":"warns","explanation":"In Kent a person entitled to after-care was charged for many years, and in Manchester charged over £38,000, because entitlement was missing from the care record when contributions were assessed; both councils agreed to pay interest. Whatever case and finance systems you use, flag entitlement in both, and check every financial assessment against the flag before a charge is raised."},"confidence":"A","evidence_ids":["evd-kent-2024-lgo-s117-charging-refund","evd-manchester-2024-lgo-s117-charging","evd-kent-2024-lgo-s117-interest","evd-manchester-2024-lgo-s117-interest"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-mhsw-same-money","when":{},"applies_to":["int-mhsw-10-joint-policy","int-mhsw-10-register","int-mhsw-10-which-council"],"effect":{"kind":"warns","explanation":"After-care money is easy to count twice or in the wrong place. A package can be counted by both the council and the integrated care board; a new split moves cost to the NHS rather than saving it, and Hillingdon's planned split saving is rated at risk; a refund and its interest in the same decision are separate sums. Record each figure against one body's budget line, and report split changes as transfers."},"confidence":"B","evidence_ids":["evd-hillingdon-2025-s117-split-saving-red","evd-cmicb-2023-st-helens-s117-pooled-split","evd-kent-2024-lgo-s117-interest"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-mhsw-s75-data","when":{},"applies_to":["int-mhsw-11-s75","int-mhsw-02-waits"],"effect":{"kind":"warns","explanation":"Where mental health social work is delegated to an NHS trust, the council stays responsible but may not see its own figures: CQC found data-sharing problems limited Gloucestershire's monitoring of its delegated teams, and Oldham found staff managed by a trust with no formal agreement in place. Write social care measures and data sharing into the agreement before relying on it."},"confidence":"B","evidence_ids":["evd-gloucestershire-2025-cmht-careact-waits","evd-oldham-2024-mh-social-work-recruitment"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-mhsw-national-figures","when":{},"applies_to":["int-mhsw-05-delays","int-mhsw-12-fairness"],"effect":{"kind":"warns","explanation":"The Home Office section 135 and 136 statistics cover England and Wales together and are police data, not council data, and their ethnicity figures are shares, not rates. NHS England's detention figures include nearest relative applications and are likely undercounts. Use them as context, and use the council's own records for its service."},"confidence":"A","evidence_ids":["evd-homeoffice-2026-s136-detentions","evd-homeoffice-2026-s136-ethnicity","evd-nhse-2025-mha-new-detentions"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-ot-magic-notes","when":{"any":["enb-magic-notes"]},"applies_to":["int-ot-03-ai-report"],"effect":{"kind":"warns","explanation":"You already have Magic Notes. St Helens' pilot included occupational therapists, and Havering's included occupational therapy, but the time savings are self-reported and mixed across teams. Newcastle copies notes from it into its case system, so a copy step and its error risk remain. Independent research has found transcription errors entering care records, and Kingston found limitations for people with low verbal skills or who may lack capacity. Use it here only to draft from the therapist's own notes, with every report checked."},"confidence":"C","evidence_ids":["evd-sthelens-2025-magic-notes-pilot","evd-havering-2024-magic-notes-contract","evd-newcastle-2025-magic-notes","evd-ada-lovelace-2026-scribe-hallucinations","evd-kingston-2025-ai-notes-capacity-limitation"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-ot-same-packages","when":{},"applies_to":["int-ot-07-single-handed","int-ot-08-early-review","int-ot-10-review-team","int-ot-12-count-once"],"effect":{"kind":"warns","explanation":"Single-handed care reviews, early reviews of discharge packages and reviews with an embedded therapist can all reduce the same care packages, and so can the homecare, reablement and care planning reviews. Bury's own tracker records £92,000 from single-handed care and about £404,000 from its reviewing team's therapist in the same year, annualised and not outturn, and planned £150,000 from discharge reviews. Record each saving against one budget line and count it once."},"confidence":"B","evidence_ids":["evd-bury-2026-single-handed-care-enablement","evd-bury-2026-reviewing-team-ot-package-savings","evd-bury-2024-d2a-review-by-therapy"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-ot-backlog-moves","when":{},"applies_to":["int-ot-02-backlog-plan","int-ot-06-adaptations-pathway"],"effect":{"kind":"warns","explanation":"Clearing an assessment backlog fast can move it downstream: Sheffield's backlog of grant applications rose 120 per cent after assessment waits were cut at pace, and Haringey's adaptations list rose as agencies cleared assessments. A short list can also hide long waits: BCP's list fell to 14 while the median wait was 96 days. Report median and longest waits, and the downstream lists, alongside the number waiting."},"confidence":"B","evidence_ids":["evd-sheffield-2026-cqc-dfg-backlog-after-ot-waits","evd-haringey-2025-ot-agencies-waiting-list","evd-bcp-2026-cqc-ot-waiting-list-633-to-14"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-ot-delegated-data","when":{},"applies_to":["int-ot-04-bought-in","int-ot-12-reporting"],"effect":{"kind":"warns","explanation":"Where assessments are delegated or bought in, the council stays responsible but may have no figures of its own. CQC found Bedford's health partner reported only across three council areas, and Gloucestershire had limited data to monitor its arrangement with an NHS trust before bringing the service back in-house. Make waits and quality for your own area a condition of the arrangement, and have your own therapists check a sample."},"confidence":"B","evidence_ids":["evd-bedford-2026-cqc-delegated-ot-no-local-data","evd-gloucestershire-2025-cqc-delegated-ot-wait","evd-gloucestershire-2026-ot-transfer-from-nhs-trust","evd-thurrock-2025-cqc-external-ot-provider-share"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-ot-role-counts","when":{},"applies_to":["int-ot-04-trusted","int-ot-12-reporting"],"effect":{"kind":"warns","explanation":"Trusted assessors and occupational therapy assistants are not occupational therapists, and some councils' waiting figures mix their assessments with therapists'. Cornwall's list counted both, while Tameside kept separate queues for therapists and support assistants. Report each role's assessments and waits separately."},"confidence":"B","evidence_ids":["evd-cornwall-2026-cqc-ot-waiting","evd-tameside-2026-cqc-ot-and-assistant-waits","evd-sutton-2025-cqc-level3-trusted-assessors"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-ph19-chathealth","when":{"any":["enb-ph19-chathealth"]},"applies_to":["int-ph19-09-reach"],"effect":{"kind":"warns","explanation":"You already have ChatHealth. DHSC reports that 62 per cent of councils answering offered ChatHealth or a similar digital health advice service in 2025, without separating ChatHealth, and North East Lincolnshire's service received 718 messages up to the third quarter of 2023, by its own count. Neither shows effort saved. Check that every message is answered by a school nurse, that opening hours, confidentiality and its safeguarding limits are shown before young people message, and that young people in each school know it exists."},"confidence":"C","evidence_ids":["evd-dhsc-2026-school-nursing-digital-advice","evd-nelincs-2023-chathealth-messages"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-ph19-cp-is","when":{"any":["enb-cp-is"]},"applies_to":["int-ph19-11-safeguarding-terms"],"effect":{"kind":"warns","explanation":"NHS England's target is for every NHS-funded service that sees children, including health visiting, to use Child Protection - Information Sharing by December 2026, and scheduled care is still being added. Whether the target will be met is unknown, so agree with the provider when health visiting will see the information, and keep the review of hospital notifications in the contract meanwhile."},"confidence":"B","evidence_ids":["evd-nhse-2025-cpis-dec-2026-target","evd-nhse-2026-cpis-unscheduled-sites"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-ph19-provider-data","when":{},"applies_to":["int-ph19-12-live-reporting","int-ph19-05-antenatal-offer"],"effect":{"kind":"warns","explanation":"Provider figures need checking before they drive contract action. In Kent, a data reporting error contributed to a fall in reported antenatal performance, Wokingham's reports mostly carry the previous quarter's figures, and national health visiting returns are voluntary and must pass validation. Check figures against source records and show the period and validation status on each."},"confidence":"C","evidence_ids":["evd-kent-2024-hv-data-reporting-error","evd-wokingham-2026-kpi-data-lag","evd-ohid-2026-hv-metrics-voluntary"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-ph19-ring-fence","when":{},"applies_to":["int-ph19-03-ring-fence","int-ph19-03-open-price","int-ph19-04-skill-mix","int-ph19-10-health-in-hubs"],"effect":{"kind":"warns","explanation":"A 0 to 19 saving funded by the public health grant stays inside the ring-fence. In 2019 Haringey's panel noted its planned saving would have to be redeployed within public health, Kensington and Chelsea's paper does not show where its underspend went, and York's agreed reduction, after it brought the service in house in 2016, came while the grant was being cut. Moving activity the General Fund paid for onto the grant is a cost moved between budgets, not a saving. Skill-mix, specification and estate changes can act on the same contract price: record each saving once, against one budget line, and say where it goes."},"confidence":"B","evidence_ids":["evd-haringey-2019-0-19-merger-saving","evd-rbkc-2025-hv-contract-underspend","evd-york-2017-funding-reduction"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-ph19-pay-awards","when":{},"applies_to":["int-ph19-03-open-price","int-ph19-02-provider-route"],"effect":{"kind":"warns","explanation":"NHS pay awards above what providers assumed have led councils to vary contracts: Oxfordshire by up to £2,373,315 for two years' awards, and Lewisham allowed up to 5 per cent a year. Where the council funds less, the provider may cut non-statutory services, as Harrow's paper warns, and a flat value, as in Brighton and Hove, is a real-terms reduction unless uplifts follow. Set the pay award assumption and the uplift mechanism in the contract."},"confidence":"B","evidence_ids":["evd-oxfordshire-2025-afc-variation","evd-lewisham-2022-0-19-tender-value","evd-harrow-2025-uplift-gap","evd-brighton-2024-0-19-flat-value"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-ph19-grant-once","when":{},"applies_to":["int-ph19-10-grant-once","int-ph19-10-health-in-hubs"],"effect":{"kind":"warns","explanation":"Hub grants can be counted twice. Oldham's infant feeding allocation is part of its total and must not be added to it, Torbay routed about 60 per cent of its hub spend through the 0 to 19 contract, and Shropshire's allocation letter says funding may be withheld or reduced. Report the grant once, as income, with one owner across children's services and public health."},"confidence":"B","evidence_ids":["evd-oldham-2026-healthy-babies-infant-feeding","evd-oldham-2026-best-start-total","evd-torbay-2024-hub-spend-to-0-19","evd-dfe-2025-shropshire-best-start-provisional"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-phc-pharmoutcomes","when":{"any":["enb-phc-pharmoutcomes"]},"applies_to":["int-phc-10-validated-kpis","int-phc-08-ringfence-to-quits"],"effect":{"kind":"reduces_effort","explanation":"You already have PharmOutcomes. Herefordshire uses it, at £6,000 a year, to monitor stop smoking activity in pharmacies and provide data for national returns. Use its activity records to check provider and pharmacy claims before payment and to track spend against the ring-fenced smoking total."},"confidence":"B","evidence_ids":["evd-herefordshire-2025-pharmoutcomes-system","evd-herefordshire-2025-pharmoutcomes-direct"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-phc-health-diagnostics","when":{"any":["enb-phc-health-diagnostics"]},"applies_to":["int-phc-07-targeted-universal"],"effect":{"kind":"warns","explanation":"You already have Health Diagnostics. Halton requires GP practices to record NHS Health Checks in it and uses it to order invitations by deprivation and ethnicity, alongside an enhanced payment for checks on the poorest patients. The software does the ordering; the council sets the criteria. No cost or evaluation is stated, and nothing shows effort saved. The ordering decides when each person is invited, never whether: keep the universal offer for everyone eligible, agree and publish the criteria with GP practices, and complete a data protection impact assessment, recording the lawful basis for using ethnicity, and an equality impact assessment first."},"confidence":"C","evidence_ids":["evd-halton-2024-health-check-enhanced-payment"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-phc-ring-fence","when":{},"applies_to":["int-phc-06-price-test","int-phc-12-count-once","int-phc-03-eligibility-tests"],"effect":{"kind":"warns","explanation":"A public health saving stays inside the ring-fenced grant: North Somerset keeps contract savings within the grant to invest in other public health outcomes, and plans to re-invest project spend elsewhere in public health. Kent's planned Healthy Lifestyles saving is likely the same money as its lower award values. Record each saving once, inside the grant, and never as a General Fund saving."},"confidence":"B","evidence_ids":["evd-northsomerset-2024-savings-stay-in-grant","evd-northsomerset-2025-project-spend-reinvest","evd-kent-2026-lifestyle-saving-budget","evd-kent-2026-east-kent-lifestyle-award-value"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-phc-underspend-not-price","when":{},"applies_to":["int-phc-12-count-once","int-phc-06-price-test"],"effect":{"kind":"warns","explanation":"An outturn underspend is not a re-procurement saving. Kensington and Chelsea's lifestyle service cost £148,000 less than budget only because it started late, and its £542,000 commissioned services underspend came from late starts, unused budget, lower substance misuse demand and one health visiting contract change. That £542,000 includes the health visiting change, which the public health 0 to 19 journey counts; it is never added again here. Kent's 2025-26 review saving was £9,000. Compare the price for the same activity before you report a saving."},"confidence":"B","evidence_ids":["evd-rbkc-2025-lifestyles-late-start","evd-rbkc-2025-commissioned-services-underspend","evd-kent-2026-outturn-lifestyles-saving-delivered"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-phc-uptake","when":{},"applies_to":["int-phc-07-uptake-watch","int-phc-08-ringfence-to-quits","int-phc-06-price-test"],"effect":{"kind":"warns","explanation":"Cutting activity is not a saving where the law or the grant asks for more. East Sussex halved its GP health check budget and said checks would fall, although the council must act with a view to continuous improvement in uptake; Herefordshire's pharmacy stop smoking contracts reduce activity to budget if take-up rises, although the grant conditions ask for more quit dates. Test any cut for its effect on uptake first."},"confidence":"B","evidence_ids":["evd-eastsussex-2025-health-check-gp-budget-halved","evd-herefordshire-2025-pharmacotherapy-contracts"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-sh-preventx","when":{"any":["enb-sh-preventx"]},"applies_to":["int-sh-04-online-kits"],"effect":{"kind":"warns","explanation":"You already commission online testing through Preventx, as the pan-London e-service does. The City of London reports that the e-service carries 57 per cent of London's sexual health testing and that 69 per cent of STI kits were ordered from what the report calls London's five most deprived areas, a term it does not define, but these are supplier-run service figures with no period stated, and the e-service's yearly cost is estimated to rise from £22 million to £29 million. Report kits returned and the total cost of testing across clinic and online routes before you count any saving."},"confidence":"C","evidence_ids":["evd-london-2025-eservice-share-of-testing","evd-london-2025-eservice-deprived-areas","evd-cityoflondon-2025-shl-competitive-value"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-sh-sh24","when":{"any":["enb-sh-sh24"]},"applies_to":["int-sh-04-online-kits"],"effect":{"kind":"warns","explanation":"You already commission online kits through SH:24. Where it is paid by activity, as Wigan's subcontract is, cost follows kits sent: Wigan's provider reported 4,072 of 5,826 kits returned in April to December 2025, and Cheshire West and Chester's return rate fell to 64.1 per cent. Agree in the contract what is paid for an unreturned kit, and report returns each quarter."},"confidence":"C","evidence_ids":["evd-wigan-2026-kits-requested-returned","evd-cheshirewest-2025-kit-return-rate"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-sh-online-demand","when":{},"applies_to":["int-sh-04-online-kits","int-sh-02-price","int-sh-12-ring-fence"],"effect":{"kind":"warns","explanation":"Online testing can add cost as well as move it. A study of an inner London sexual health economy found it raised the total number and cost of tests, Medway reduced its service to meet pressures that included more online self-sampling, and London's £11 million fall in clinic spend does not net off the e-service's own cost. Count a saving only when total testing spend falls, and count it once."},"confidence":"C","evidence_ids":["evd-bristol-2019-online-testing-system-cost","evd-medway-2023-service-reduced-budget-pressure","evd-london-2025-sti-spend-fell-11m"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-sh-xcharge-cap","when":{},"applies_to":["int-sh-10-tariff-check","int-sh-10-reciprocal"],"effect":{"kind":"warns","explanation":"Cross-charging terms are a matter of guidance and local agreement, not law. Warwickshire publishes a cap, refuses to part-pay over-price invoices and asks for a credit note, but reports no amount withdrawn. Report only sums actually withdrawn, and remember that a lower out-of-area bill is money only if your total spending falls."},"confidence":"B","evidence_ids":["evd-warwickshire-2021-gum-tariff","evd-warwickshire-2025-cross-charging-tariff","evd-dhsc-2018-ooa-first-attendances"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-sh-pay-awards","when":{},"applies_to":["int-sh-02-price","int-sh-11-uplifts"],"effect":{"kind":"warns","explanation":"Many integrated sexual health providers are NHS bodies, and NHS pay awards reach the council's contract. Doncaster and North Northamptonshire passed the 2025-26 award to their providers, and Medway raised its contract baseline to cover one. Plan for them as cost pressures inside the grant at award and every year after."},"confidence":"B","evidence_ids":["evd-doncaster-2025-afc-uplift-sexual-health","evd-northnorthants-2026-afc-variation","evd-medway-2025-nhs-pay-award-baseline"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-sm-ringfence","when":{},"applies_to":["int-sm-03-contract-price","int-sm-07-framework","int-sm-12-ringfence-ledger"],"effect":{"kind":"warns","explanation":"From 1 April 2026, under the grant conditions, which are funding conditions, not law, the drug and alcohol money in the public health grant is a ring-fenced minimum: York's is £3,020,259 and Birmingham's £31,083,211 in 2026 to 2027. A lower contract price or placement cost frees money that must be spent again on drug and alcohol services, and an underspend goes to a ring-fenced reserve. The National Audit Office found government departments underspent the national treatment and recovery workstream by £22 million in 2022 to 2023, an underspend, not a saving. Record any money freed within the ring-fence, never as a General Fund saving."},"confidence":"B","evidence_ids":["evd-york-2026-ring-fence","evd-dhsc-2026-birmingham-ring-fence-indicative","evd-nao-2023-treatment-workstream-underspend"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-sm-not-mandated","when":{},"applies_to":["int-sm-01-need-and-plan","int-sm-03-contract-price"],"effect":{"kind":"warns","explanation":"Council papers describe drug and alcohol services as 'mandated', 'a statutory requirement' or a 'duty' (Bury, Medway, Oldham). In law they are a step the council chooses under section 2B of the National Health Service Act 2006, and the spending floor and the yearly plan are grant conditions. Quote a paper's words as its own, and cite the Act and the grant conditions."},"confidence":"B","evidence_ids":["evd-bury-2025-adult-contract-value","evd-medway-2026-all-age-contract-value","evd-oldham-2026-plan-ohid-signoff"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-sm-consortium-once","when":{},"applies_to":["int-sm-07-framework","int-sm-09-employment","int-sm-12-ringfence-ledger"],"effect":{"kind":"warns","explanation":"Detoxification grant for 11 Yorkshire and Humber councils was held by Doncaster as lead and banker, Leeds' bed nights are across its whole consortium, and some areas' individual placement and support funding is held by a consortium lead. Count each placement, bed night and grant once, by the body that holds it."},"confidence":"B","evidence_ids":["evd-doncaster-2022-inpatient-detox-consortium-grant","evd-leeds-2024-inpatient-detox-bed-nights","evd-dhsc-2025-birmingham-ips-grant"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-sm-other-bodies","when":{},"applies_to":["int-sm-08-release","int-sm-09-employment","int-sm-09-housing-support"],"effect":{"kind":"warns","explanation":"Much of the value of treatment lands with other bodies: lower reoffending with the police, courts and prisons, employment with HMRC and DWP, and lower housing costs with the homelessness service. Show it as theirs, never as council cash."},"confidence":"A","evidence_ids":["evd-ohid-2026-reoffending-opioids-crack","evd-ohid-2024-ips-employment-outcomes","evd-ohid-2025-rsdatg-support"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-sm-national-compare","when":{},"applies_to":["int-sm-04-open-access","int-sm-08-release"],"effect":{"kind":"warns","explanation":"National figures hide local gaps: 99 per cent started treatment within three weeks nationally while Bristol reported 41.9 per cent waiting longer for alcohol treatment, and continuity of care from prison ranged from 43 to 74 per cent by region. Compare your own waits and starts after release with the national monitoring data before deciding where to act."},"confidence":"B","evidence_ids":["evd-ohid-2025-three-week-waits","evd-bristol-2023-alcohol-waits","evd-ohid-2026-continuity-of-care-regional-range"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-ae-daily-data","when":{"any":["enb-ae-dfe-daily-attendance"]},"applies_to":["int-ae-01-area-picture","int-ae-03-targeting-meetings"],"effect":{"kind":"warns","explanation":"You already receive DfE's daily attendance data. Figures in year change as schools adjust registers, and not every school shares on every day (90 per cent of schools in the census did for one January day), so show the date and coverage on every figure. Use it for the area, each school and groups of pupils, and to list pupils against the national definitions for targeting support meetings; do not build any score or forecast of an individual pupil's absence from it."},"confidence":"B","evidence_ids":["evd-dfe-2026-daily-data-mandatory","evd-gloucestershire-2026-area-attendance-vyed"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-ae-jadu","when":{"any":["enb-jadu"]},"applies_to":["int-ae-12-live-reporting","int-ae-06-checks"],"effect":{"kind":"warns","explanation":"Gloucestershire logs schools' requests for notices to improve through a Jadu portal, and requests for penalty notices online, but says it cannot yet link notices to improve to later attendance or penalty notices. A request form is not an outcome record: make sure each request, notice issued, withdrawal and later notice carries the same case reference so you can see what followed."},"confidence":"B","evidence_ids":["evd-gloucestershire-2026-notices-to-improve","evd-gloucestershire-2026-nti-outcomes-gap","evd-gloucestershire-2026-nti-to-penalty-funnel"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-ae-magic-notes","when":{"any":["enb-magic-notes"]},"applies_to":["int-ae-04-ai-notes"],"effect":{"kind":"warns","explanation":"You already have Magic Notes. Its published results are from children's and adults' social care, not attendance work: St Helens rolled it out to 450 staff after a pilot that included children's teams, Tameside's contract covers children's services with benefits projected rather than measured, and Havering's followed a pilot mainly in adult social care. Put the family's agreement, worker review, own-words and deletion controls in place first, keep it out of pre-court meetings and interviews under caution, and measure time saved, including checking time, against your own baseline."},"confidence":"C","evidence_ids":["evd-sthelens-2025-magic-notes-pilot","evd-tameside-2025-magic-notes-contract","evd-havering-2024-magic-notes-contract","evd-somerset-2025-magic-notes-hours"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-ae-copilot","when":{"any":["enb-m365-copilot"]},"applies_to":["int-ae-04-ai-notes","int-ae-08-ai-chronology"],"effect":{"kind":"warns","explanation":"Lancashire has rolled out Microsoft 365 Copilot to draft social work case notes in adults' and children's services and reports benefits only in qualitative terms, with no baseline. A general drafting assistant needs the same controls as a dedicated tool when attendance officers use it for notes or chronologies, and a baseline before you start."},"confidence":"D","evidence_ids":["evd-lancashire-2026-copilot-case-notes","evd-lancashire-2026-copilot-case-notes-deployed"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-ae-ai-review","when":{},"applies_to":["int-ae-04-ai-notes","int-ae-08-ai-chronology"],"effect":{"kind":"warns","explanation":"A review commissioned by the Department for Education found some councils have tested or implemented AI in case recording, but adoption is not widespread, and stressed that users must check the output because AI can hallucinate; independent research found transcription errors entering care records. The Department ran a call for evidence on AI in children's social care in 2026 and had not issued guidance as at 12 October 2026. Under the Information Commissioner's draft guidance, a decision is solely automated only where there is no meaningful human involvement; record in the data protection impact assessment (DPIA) how review stays meaningful, for example through sampling and correction rates."},"confidence":"B","evidence_ids":["evd-dfe-2025-ai-recording-not-widespread","evd-ada-lovelace-2026-scribe-hallucinations","evd-dfe-2026-ai-call-for-evidence","evd-ico-2026-adm-guidance"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-ae-prediction","when":{},"applies_to":["int-ae-01-area-picture","int-ae-01-no-prediction","int-ae-03-targeting-meetings"],"effect":{"kind":"warns","explanation":"Do not add absence prediction or family risk tools to attendance work. Tested on four councils' historical data in children's social care, predictive models were wrong most of the time when they flagged a child and missed most children at risk, and the national inquiry said such tools should never lead identification of children at risk. Nottingham runs a model that ranks families known to its children's services by risk of homelessness, with no accuracy or outcome data published. Any proposal to buy or switch one on goes to the director of children's services."},"confidence":"C","evidence_ids":["evd-wwcsc-2020-ml-false-positives","evd-wwcsc-2020-ml-models-tested","evd-iicsa-2022-predictive-not-principal-tool","evd-nottingham-2024-predictive-model"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-cdr-ecdop","when":{"any":["enb-cdr-ecdop"]},"applies_to":["int-cdr-01-one-route","int-cdr-04-panel-pace"],"effect":{"kind":"reduces_effort","explanation":"You already use eCDOP. Panels report that agencies notify deaths directly in it and that its data pass to the National Child Mortality Database, which North and South of Tyne says reduces duplicate data entry; no time saving is measured. Tees introduced it as part of a plan to clear a backlog, with a new coordinator and more paediatrician time; no result is reported, and any effect could not be put down to the system alone. The price is set by the supplier: Redcar & Cleveland's direct award for the Teeswide system totalled £29,439 over three years to December 2024, for the whole Tees footprint. Check the notification form can be submitted without an account, as in Northern Lincolnshire, and that the queue and delay reasons can be reported from it."},"confidence":"C","evidence_ids":["evd-tyne-2024-notify-ecdop","evd-tees-2021-panel-merger-dropped","evd-redcar-2022-ecdop-contract","evd-nlincs-2025-notify-24-hours"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-cdr-footprint-cost","when":{},"applies_to":["int-cdr-11-footprint","int-cdr-11-open-funding"],"effect":{"kind":"warns","explanation":"A bigger footprint is a quality change, not a saving. Pan Cheshire's partners rejected a merger with Merseyside because it would raise costs without tangible benefit; Pan Cheshire and Rotherham moved panel administration to NHS trusts, which is a cost shift unless the council's contribution falls, and Pan Cheshire added a post. Record each partner's contribution before and after any change."},"confidence":"B","evidence_ids":["evd-halton-2019-panel-no-merger","evd-panchesh-2025-panel-admin-moved","evd-rotherham-2025-panel-footprint"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-cdr-ring-fenced","when":{},"applies_to":["int-cdr-11-open-funding","int-cdr-10-prevention-handoff"],"effect":{"kind":"warns","explanation":"Some of the money in these arrangements is ring-fenced. Oldham's partnership received £110,000 from the Dedicated Schools Grant in 2024/25; Devon's council contribution includes early years and schools budget lines; Blackburn with Darwen and the Merseyside panel draw on public health funding, which may be the ring-fenced public health grant. Label each line by its fund, keep grant money within the grant's conditions, and never report moving a cost onto a grant as a saving."},"confidence":"B","evidence_ids":["evd-oldham-2025-dsg-contribution","evd-devon-2025-council-contribution","evd-blackburn-2026-panel-contribution","evd-merseyside-2025-cdop-joint-funding"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-cdr-incident-figures","when":{},"applies_to":["int-cdr-05-notify-dates","int-cdr-12-system-report"],"effect":{"kind":"warns","explanation":"Serious incident figures are counted in two ways. The Panel counts by incident date (330 notifications that progressed to a rapid review for 2023 to 2024 incidents) and the Department for Education by notification date, so never add the two. The Department says the data are incomplete and not reliable enough for meaningful analysis, and consulted until 31 August 2026 on ending the official series in favour of the Panel's own reports; that is a proposal, not a decision. Report which count you use."},"confidence":"A","evidence_ids":["evd-cspr-panel-2024-sin-volume","evd-dfe-2026-sin-stats-cease"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-cdr-ai-analysis","when":{},"applies_to":["int-cdr-12-system-report"],"effect":{"kind":"warns","explanation":"The Department for Education's analysis of 126 yearly reports was supported by an AI model, with researchers' quality assurance; it found funding reported too inconsistently for a national picture and proposes a standard template. That is a national analysis of published reports, not a council tool, and no council in the evidence uses AI in child death review or safeguarding reviews. Any tool that would summarise review material is a separate change, needing a data protection impact assessment (DPIA) and a named person to check every output, and must never handle case detail beyond the review."},"confidence":"C","evidence_ids":["evd-dfe-2025-yearly-reports-funding-breakdown","evd-dfe-2025-yearly-reports-quality"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-cme-vyed","when":{"any":["enb-cme-dfe-vyed"]},"applies_to":["int-cme-01-deletion-check"],"effect":{"kind":"reduces_effort","explanation":"Hartlepool's school attendance officers run a View Your Education Data report every two weeks listing pupils removed from roll with no destination, and Stockton-on-Tees uses it with its school information system for off-roll audits every three weeks. Neither council has measured the effect. Build the deletion check from this report rather than from emailed returns, and record each check with the school."},"confidence":"B","evidence_ids":["evd-hartlepool-2025-vyed-removed-no-destination","evd-stockton-2026-off-roll-audits"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-cme-eyes","when":{"any":["enb-liquidlogic-eyes-ehm"]},"applies_to":["int-cme-01-deletion-check","int-cme-06-one-list"],"effect":{"kind":"warns","explanation":"Hartlepool reports that its maintained schools and academies update pupil details daily into its EYES system. Where schools do this, check that deletion returns and the ground used reach the children missing education and home education teams from the same record, so nothing is keyed twice and the home education list can be checked against it."},"confidence":"B","evidence_ids":["evd-hartlepool-2025-vyed-removed-no-destination"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-cme-synergy","when":{"any":["enb-synergy-send"]},"applies_to":["int-cme-06-one-list","int-cme-12-live-reporting"],"effect":{"kind":"warns","explanation":"Havering's Synergy education system contract, from July 2023, costs £146,923 a year excluding VAT for the whole system and is met from centrally held Dedicated Schools Grant; children missing education and elective home education are among the services that depend on it. Do not count the whole cost against this service, say which budget pays it, and check your configuration keeps home education, children missing education and education the council arranges as separate groups."},"confidence":"B","evidence_ids":["evd-havering-2023-synergy-contract"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-cme-cp-is","when":{"any":["enb-cp-is"]},"applies_to":["int-cme-03-partner-trace","int-cme-11-share-and-escalate"],"effect":{"kind":"warns","explanation":"CP-IS tells NHS unscheduled care settings that a child has a child protection plan or is looked after, and NHS England reports every English council uses it (evidence from the children's front door). It does not show that a child is missing education or home educated, so it does not replace a local agreement such as Hartlepool's letter and flag to a family's last GP, which needs its own lawful basis and DPIA."},"confidence":"B","evidence_ids":["evd-nhse-2026-cpis-la-coverage","evd-hartlepool-2025-gp-flag"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-cme-ai-drafting","when":{"any":["enb-m365-copilot"]},"applies_to":["int-cme-07-ai-draft"],"effect":{"kind":"warns","explanation":"You may already have a general AI drafting tool that can work from the adviser's own written notes. Do not use a conversation recording or transcription tool for this change: no conversation with the family is recorded or transcribed, and any such use is a separate change, held, with the family's agreement and right to say no, the adviser owning the note, the child's and parent's words kept as said, no inference, manager sampling and a stated deletion schedule. Published council results for AI drafting are from education, health and care (EHC) plan drafting and social care recording, not home education: St Helens reports 249 EHC plans created with Magic Notes' reports function, and Havering a cost per draft report, both council-reported figures about the supplier's product. A review for the Department for Education found AI in case recording is not widespread, and independent research found transcription errors entering care records. Because the drafted report informs the decision whether to serve a notice under s437(1), this change is held for legal review. Put the adviser approval, sampling and AI-drafted record controls in place first, and measure time saved, including checking time, against your own baseline."},"confidence":"C","evidence_ids":["evd-sthelens-2025-magicnotes-ehcps","evd-havering-2025-magicnotes-ehcp-report-cost","evd-dfe-2025-ai-recording-not-widespread","evd-ada-lovelace-2026-scribe-hallucinations"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-cwd-magic-notes","when":{"any":["enb-magic-notes"]},"applies_to":["int-cwd-02-ai-notes"],"effect":{"kind":"warns","explanation":"You already have Magic Notes. Its published results are from children's and adults' social care, not disabled children's teams, and are self-reported: Somerset's pilot across children's social care and business support, St Helens' pilot across adults' and children's teams before a roll-out to 450 staff, and North Yorkshire's testing in children's services. A transcript holds only what is said aloud, so set out how the social worker records a child's signing, symbols, gestures or behaviour. Put the family's agreement, social worker review, own-words and deletion controls in place first, complete legal review for use on a statutory decision step, and measure time saved, including checking time, against your own baseline."},"confidence":"C","evidence_ids":["evd-somerset-2025-magic-notes-hours","evd-sthelens-2025-magic-notes-pilot","evd-northyorks-2025-magic-notes-day-a-week"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-cwd-ai-review","when":{},"applies_to":["int-cwd-02-ai-notes"],"effect":{"kind":"warns","explanation":"A review commissioned by the Department for Education found some councils have tested or implemented AI in case recording, but adoption is not widespread, and stressed human checking because AI can hallucinate; independent research found transcription errors entering care records. The Department ran a call for evidence on AI in children's social care in 2026, saying it had limited information on how AI is used in practice. Under the Information Commissioner's draft guidance a decision is solely automated only where there is no meaningful human involvement; record in the data protection impact assessment (DPIA) how the social worker's review stays meaningful, for example through sampling and correction rates."},"confidence":"B","evidence_ids":["evd-dfe-2025-ai-recording-not-widespread","evd-ada-lovelace-2026-scribe-hallucinations","evd-dfe-2026-ai-call-for-evidence","evd-ico-2026-adm-guidance"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-cwd-allocation-tools","when":{},"applies_to":["int-cwd-02-person-only","int-cwd-04-panel-record"],"effect":{"kind":"warns","explanation":"If your council sets short break hours or packages with a decision support tool or a points-based resource allocation system, as Swindon's statement and an Ombudsman decision about Cheshire East describe, PaceLine Local does not recommend it for children. Record in every case that the social worker and the panel decided the package on the child's assessed needs, with reasons, and review the policy against the duty to make the arrangements necessary to meet those needs."},"confidence":"B","evidence_ids":["evd-swindon-2024-decision-support-tool","evd-cheshire-east-2024-ras-score-short-breaks"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-cwd-liquidlogic","when":{"any":["enb-liquidlogic-childrens"]},"applies_to":["int-cwd-01-register","int-cwd-12-live-reporting"],"effect":{"kind":"warns","explanation":"Kent re-procured Liquidlogic for its integrated and disabled children's services case management, moving hosting to Microsoft Azure. Nationally, many children a social worker identifies as disabled at the end of assessment are not recorded as disabled in the children in need census. Check that your configuration records disability identified at assessment in the field the census uses, keeps the register apart from the caseload, and can report requests for parent carers' assessments and waits for short breaks before you build reports on it."},"confidence":"C","evidence_ids":["evd-kent-2020-liquidlogic-contract","evd-dfe-2026-disability-not-recorded"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-cwd-mosaic","when":{"any":["enb-access-mosaic"]},"applies_to":["int-cwd-10-from-14"],"effect":{"kind":"warns","explanation":"Hackney's disabled children's service refers its transition cohort to adult social care through a shared Mosaic recording system. If children's and adults' services share one system, use it to record the referral date and the adult assessment outcome for each young person from 14. West Berkshire chose Mosaic for adults' and children's social care after a failed upgrade and its go-live target slipped from November 2025 to April 2026; if you are migrating, plan the transition fields around the migration timetable."},"confidence":"C","evidence_ids":["evd-hackney-2024-dcs-transition-cohort","evd-westberks-2025-mosaic-delay"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-cwd-dp-support","when":{},"applies_to":["int-cwd-07-fair-recovery","int-cwd-07-dp-offer"],"effect":{"kind":"warns","explanation":"Direct payment support services for children are a cost in their own right: Kent estimated £2,946,471 over a potential five years from April 2025, funded from its children's disability commissioning revenue budget with a special educational needs and disabilities (SEND) contribution, after a make-or-buy assessment. The balances Kent's provider identified for reclaim are the provider's own figures and are not money recovered. Coventry's payment methods covered 112 children with direct payments alongside adults. Where one support contract serves children and adults, keep the children's figures apart, and count recovered money only when received."},"confidence":"C","evidence_ids":["evd-kent-2024-dpss-contract-value","evd-kent-2023-unspent-direct-payments","evd-coventry-2024-payment-methods"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-eys-synergy-portal","when":{"any":["enb-synergy-send"]},"applies_to":["int-eys-08-provider-portal"],"effect":{"kind":"reduces_effort","explanation":"Synergy is also used as an early years provider portal: East Riding of Yorkshire's one-year contract (£31,199.94 for 2025-26) covers a database of early years providers and schools through which providers estimate and submit termly claims. If your special educational needs and disabilities (SEND) or education records already run on Synergy, check whether its early years funding module is licensed before buying a separate portal."},"confidence":"B","evidence_ids":["evd-eastriding-2025-synergy-contract"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-eys-portal-setup","when":{},"applies_to":["int-eys-08-provider-portal","int-eys-07-rate-setting"],"effect":{"kind":"warns","explanation":"Kensington and Chelsea overpaid £302,949 of deprivation supplement in one year because its provider portal used the wrong bands. Whatever portal you use, check the rates and supplement bands it holds against the formula you decided before the first payment run of each term."},"confidence":"B","evidence_ids":["evd-rbkc-2025-deprivation-overpayment","evd-rbkc-2025-audit-census-data"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-eys-system-fund","when":{},"applies_to":["int-eys-08-provider-portal"],"effect":{"kind":"warns","explanation":"Published early years funding system contracts are modest (Bromley £89,070 for July 2024 to July 2027; East Riding £31,199.94 for one year, shared with schools), and neither says which fund pays. Record whether the system is paid from central early years retention or the General Fund; moving it from one to the other is a funding switch, not a saving."},"confidence":"B","evidence_ids":["evd-bromley-2024-ey-funding-system-contract","evd-eastriding-2025-synergy-contract"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-eys-dual-data","when":{},"applies_to":["int-eys-04-code-audit"],"effect":{"kind":"reduces_effort","explanation":"Since 1 April 2025 DfE has given councils data to identify two-year-olds likely to be eligible for both the disadvantaged and working parent entitlements. Use it at each code audit so an officer can record the child under the disadvantaged entitlement, as the guidance says; DfE reports the improvement varies by council."},"confidence":"B","evidence_ids":["evd-dfe-2026-el2-dual-eligibility-data"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-eys-inbox-assistant","when":{"any":["enb-netcall-webcapture"]},"applies_to":["int-eys-03-ai-inbox-sort"],"effect":{"kind":"reduces_effort","explanation":"Netcall's Inbox Assistant already sorts revenues email at Manchester. If your council uses it, the same tool could sort Family Information Service email, but the early results are the supplier's own and from council tax. Record in the DPIA why the model makes no decision with a legal or similarly significant effect; the Information Commissioner's guidance on this is still a draft."},"confidence":"C","evidence_ids":["evd-manchester-2026-netcall-inbox-assistant-fte","evd-manchester-2026-netcall-landlord-emails","evd-ico-2026-adm-guidance"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-fa-magic-notes","when":{"any":["enb-magic-notes"]},"applies_to":["int-fa-03-ai-assessment-notes","int-fa-05-ai-visit-notes"],"effect":{"kind":"warns","explanation":"You already have Magic Notes. Its published results are from children's and adults' social care, not fostering or adoption: St Helens rolled it out to 450 staff after a pilot that included children's teams, Tameside's contract covers children's services with benefits projected rather than measured, and Havering's followed a pilot mainly in adult social care. Somerset and North Yorkshire have piloted or tested it in children's services. Put the carer's or applicant's agreement, worker review, own-words and deletion controls in place first, and measure time saved, including checking time, against your own baseline. Use in assessment interviews and in supervision visits is held for legal review."},"confidence":"C","evidence_ids":["evd-sthelens-2025-magic-notes-pilot","evd-tameside-2025-magic-notes-contract","evd-havering-2024-magic-notes-contract","evd-somerset-2025-magic-notes-hours","evd-northyorks-2025-magic-notes-day-a-week"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-fa-copilot-notes","when":{"any":["enb-m365-copilot"]},"applies_to":["int-fa-03-ai-assessment-notes","int-fa-05-ai-visit-notes"],"effect":{"kind":"warns","explanation":"Lancashire has rolled out Microsoft 365 Copilot to draft social work case notes in adults' and children's services, and reports benefits only in qualitative terms with no baseline. A general drafting assistant needs the same controls as a dedicated recording tool when supervising or assessing social workers use it, and a baseline before you start."},"confidence":"D","evidence_ids":["evd-lancashire-2026-copilot-case-notes","evd-lancashire-2026-copilot-case-notes-deployed"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-fa-ai-review","when":{},"applies_to":["int-fa-03-ai-assessment-notes","int-fa-05-ai-visit-notes"],"effect":{"kind":"warns","explanation":"A review commissioned by the Department for Education found some councils have tested or implemented AI in case recording, but adoption is not widespread, and stressed that users must check the output because AI can hallucinate; independent research found transcription errors entering care records. The Department ran a call for evidence on AI in children's social care in 2026. Under the Information Commissioner's draft guidance, a decision is solely automated only where there is no meaningful human involvement; record in the data protection impact assessment (DPIA) how review stays meaningful, for example through sampling and correction rates."},"confidence":"B","evidence_ids":["evd-dfe-2025-ai-recording-not-widespread","evd-ada-lovelace-2026-scribe-hallucinations","evd-dfe-2026-ai-call-for-evidence","evd-ico-2026-adm-guidance"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-fa-unit-costs","when":{},"applies_to":["int-fa-01-sufficiency-picture","int-fa-07-know-the-market","int-fa-07-step-down"],"effect":{"kind":"warns","explanation":"In-house and agency unit costs are often compared on different bases. Ealing's in-house figure excludes staffing and infrastructure, Dorset's and Haringey's do not say whether staffing is included, and Medway's cost-avoided estimate may not include the in-house service's staffing. Put the fostering service's own supervising social workers, assessors and panel costs into the in-house figure before comparing, and count a difference as cost avoided until the agency placements budget line falls."},"confidence":"B","evidence_ids":["evd-ealing-2025-inhouse-vs-ifa-weekly-cost","evd-dorset-2026-inhouse-vs-ifa-weekly-cost","evd-haringey-2025-ifa-weekly-cost","evd-medway-2025-inhouse-vs-external-cost-avoided"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-fa-raa-money","when":{},"applies_to":["int-fa-08-own-adopters"],"effect":{"kind":"warns","explanation":"Regional adoption agency money is easy to miscount. Hillingdon's 2019 saving from joining an agency was planned, rested on the provider's own proposal and compared a price with a budget that had vacant posts; Adoption Partnership South East rolled its underspend forward rather than returning it; and Adoption East Midlands used reserves to cover an interagency fee overspend, so partners' budgets did not show it. Count a partner's saving only by its share, and only when its own contribution or interagency fee line falls."},"confidence":"C","evidence_ids":["evd-hillingdon-2019-raa-join-saving","evd-medway-2025-apse-underspend","evd-aem-2025-interagency-overspend"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-fa-grant-income","when":{},"applies_to":["int-fa-10-asgsf-claims","int-fa-02-enquiry-journey","int-fa-11-kinship-offer"],"effect":{"kind":"warns","explanation":"Grant money in this service is income, not a saving, and can change at short notice. Adopt London West's support fund claims fell after a late government decision on the fund's continuation, and its report says the fair access limit was cut from £5,000 to £3,000; the North East hub was funded by a £3.4 million Department for Education grant; and the Kinship Allowance Pilot's payments are funded by the government, with only part of its funding confirmed. Report each grant once, as income, and plan for it ending."},"confidence":"B","evidence_ids":["evd-alw-2025-asgsf-claimed","evd-fwne-2025-hub-no-significant-effect","evd-nelincs-2026-kinship-zones"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-sad-netcall-inbox","when":{"any":["enb-netcall-webcapture"]},"applies_to":["int-sad-03-inbox-ai"],"effect":{"kind":"reduces_effort","explanation":"If the council already runs this inbox assistant in revenues, extending it to the admissions inbox may reuse the same product; licensing, integration with the admissions system and a DPIA for admissions are still needed and were not found in the evidence. Its results so far are supplier-reported first-month figures from council tax. Limit drafting to the published admissions information, have an officer read every email, and keep an officer's check on every reply."},"confidence":"C","evidence_ids":["evd-manchester-2026-netcall-inbox-assistant-fte","evd-manchester-2026-netcall-landlord-emails"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-sad-general-ai","when":{"any":["enb-m365-copilot","enb-azure-openai"]},"applies_to":["int-sad-03-inbox-ai"],"effect":{"kind":"reduces_effort","explanation":"Where the council already has a general AI tool in its own tenancy, the same controls apply if it is used on admissions email: drafts only from the published scheme and prospectus, questions about a child's own application to an officer, an officer reading every email and checking every reply, and a record of AI-drafted replies. The LGA playbook puts triage and internal workflows at its team or service tier (service ownership with central oversight) and resident-facing tools at its organisational tier (formal corporate approval and assurance), and says the tier should reflect decision impact."},"confidence":"C","evidence_ids":["evd-lga-2026-agentic-playbook-tiers"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-sad-shared-mapping","when":{"any":["enb-qroutes","enb-pax-systems"]},"applies_to":["int-sad-05-distance-check"],"effect":{"kind":"warns","explanation":"Where the transport team measures distance with its own routing tool, agree one set of school entrance points and say which method each service uses: admissions measures as its arrangements say, which may differ from the walking route used for transport. The website tool should use the allocation's method."},"confidence":"B","evidence_ids":["evd-buckinghamshire-2023-distance-checker","evd-northyorkshire-2026-entrance-point-errors"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-sad-education-system","when":{"any":["enb-capita-one-education","enb-synergy-send","enb-liquidlogic-eyes-ehm"]},"applies_to":["int-sad-06-pre-offer-check","int-sad-07-inyear-clock","int-sad-12-annual-report"],"effect":{"kind":"warns","explanation":"An education system can hold admissions alongside education, health and care (EHC) plans, transport and attendance, so a system contract may be shared: count any saving once, in one service. At least two councils have proposed replacing Capita One (North Northamptonshire in 2023 and West Northamptonshire in 2024); test the allocation on a full round's data before the first offer day on a new system, since one council reported severe data corruption from its admissions portal."},"confidence":"C","evidence_ids":["evd-northnorthants-2023-capita-one-replacement","evd-westnorthants-2024-capita-one-replacement","evd-osa-2024-admissions-software-data-corruption"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-sad-london-eadmissions","when":{"any":["enb-sad-london-eadmissions"]},"applies_to":["int-sad-02-shared-timetable","int-sad-03-assisted-apply"],"effect":{"kind":"reduces_effort","explanation":"London boroughs set up a shared online portal (Harrow joined in 2006); its current membership and how it exchanges cross-border applications were not confirmed. Harrow's 2006 figure (£3,000 to £4,000 a year) was an estimate of a new cost; London schemes allow up to six preferences, which DfE associates with lower first preference rates."},"confidence":"B","evidence_ids":["evd-harrow-2006-eadmissions-running-cost","evd-dfe-2026-london-primary-first-preference"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-spp-erp-capital","when":{"any":["enb-oracle-fusion-financials","enb-sap-s4hana-cloud","enb-d365-finance","enb-unit4-erp","enb-technologyone-onecouncil","enb-civica-financials","enb-sap-ecc","enb-sap-s4hana-private"]},"applies_to":["int-spp-10-funding-mix","int-spp-10-stage-gates","int-spp-04-contribution-tracker"],"effect":{"kind":"reduces_effort","explanation":"Your finance system can hold each scheme's funding source (grant, contributions, borrowing), its approved budget and every variation, so the revenue cost of borrowing and cost rises can be shown at each gate instead of at outturn. The evidence shows the cost rises and borrowing costs, not results from any finance system."},"confidence":"C","evidence_ids":["evd-medway-2025-borrowing-revenue-cost","evd-blackburn-2025-newfield-budget-variation"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-spp-ai-summary","when":{"any":["enb-m365-copilot","enb-azure-openai","enb-google-workspace-gemini"]},"applies_to":["int-spp-09-ai-summary"],"effect":{"kind":"warns","explanation":"No council was found sorting school organisation consultation responses with AI. If you use your productivity AI for this, remove names, contact details and other personal details first (including any details about a child, health or disability), have the officer read every response, and check that equality themes reach the decision-maker."},"confidence":"C","evidence_ids":["evd-brighton-hove-2024-consultation-opposition"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-spp-forecast-horizon","when":{},"applies_to":["int-spp-01-forecast-check","int-spp-03-options"],"effect":{"kind":"warns","explanation":"Forecasts three years ahead, the horizon on which capital is committed, are less accurate than those one year ahead. Before committing capital to a short peak, check the three-year accuracy for that planning area and whether spare places nearby or a temporary class would do."},"confidence":"B","evidence_ids":["evd-dfe-2026-forecast-accuracy-secondary","evd-torbay-2026-no-added-capacity"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-spp-benchmark-age","when":{},"applies_to":["int-spp-05-scheme-appraisal","int-spp-10-stage-gates","int-spp-04-measured-yield"],"effect":{"kind":"warns","explanation":"The DfE scorecard cost per place rests on projects from 2015/16 to 2017/18 adjusted for inflation and region. Use it with your own recent outturns: a consultancy's review of completed Suffolk extensions found one at a capital cost of £4,783 a square metre, above the 80th percentile of a council officers' benchmark (a rebased benchmarking figure, graded C)."},"confidence":"C","evidence_ids":["evd-dfe-2026-scorecard-cost-data-age","evd-suffolk-2026-completed-extension-cost-per-m2"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-spp-academy-route","when":{},"applies_to":["int-spp-05-scheme-appraisal","int-spp-05-temporary-end-date","int-spp-08-specialist-sufficiency"],"effect":{"kind":"adds_dependency","explanation":"An academy that expands or removes capacity by 31 places or more applies to the Department for Education through its significant change process, even when the council asked for the expansion; the prescribed alterations regulations apply only to maintained schools. This is DfE's non-statutory guidance, enforced through the academy's funding agreement, not law. Build that process into the timetable for every academy scheme."},"confidence":"B","evidence_ids":["evd-dfe-2026-academy-expansion-threshold","evd-kent-2025-special-free-school-delay"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-vs-egov-epep","when":{"any":["enb-vs-egov-epep"]},"applies_to":["int-vs-01-epep-terms","int-vs-04-review-dates"],"effect":{"kind":"warns","explanation":"You already have the eGov Solutions electronic personal education plan (PEP). Councils' notices give very different values for it (Buckinghamshire £56,110 for three years, Coventry up to £80,000 for three years, Newcastle £153,000 from 2021), with scopes not stated, so compare like with like at renewal. Before building review reminders on it, check it holds the termly PEP and statutory review dates, exports every record to the council, and links to your case system."},"confidence":"C","evidence_ids":["evd-buckinghamshire-2025-epep-contract","evd-coventry-2023-epep-award","evd-newcastle-2021-epep-award","evd-newcastle-2025-epep-contract"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-vs-welfare-call","when":{"any":["enb-vs-welfare-call"]},"applies_to":["int-vs-07-attendance-oversight","int-vs-01-epep-terms"],"effect":{"kind":"warns","explanation":"You already have Welfare Call. Halton names Welfare Call as the supplier it commissions to monitor attendance and exclusions for its children in care, paid from retained pupil premium plus, so the service is grant spend under the grant's conditions; Leicestershire uses Welfare Call (LAC) Ltd for electronic personal education plans (PEPs). Use the data as lists for people to act on, check that the supplier links attendance to each child only on the unique pupil number and never by name or date of birth, check that nothing in your configuration turns attendance into a judgement about a child, and cover it in a data protection impact assessment (DPIA)."},"confidence":"B","evidence_ids":["evd-halton-2025-suspension-days-lost","evd-leicestershire-2025-epep-award"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-vs-stat-solutions","when":{"any":["enb-vs-stat-solutions-epep"]},"applies_to":["int-vs-01-epep-terms"],"effect":{"kind":"warns","explanation":"You already have the Stat Solutions electronic personal education plan (PEP). The Isle of Wight's contract for the shared Hampshire and Isle of Wight Virtual School was due to end on 31 August 2026; if yours is renewing, write in the record export, the case system link and a migration plan before any change."},"confidence":"B","evidence_ids":["evd-isleofwight-2023-epep-award"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-vs-eclipse","when":{"any":["enb-eclipse"]},"applies_to":["int-vs-01-roll-from-care-record","int-vs-03-pep-start-clock"],"effect":{"kind":"warns","explanation":"You use Eclipse for children's social care. Halton records personal education plan (PEP) timeliness for children new into care on it. Elsewhere, from children's social care case management (evidence held for other journeys), Northamptonshire concluded Eclipse could not be used as planned in children's social care and decided to replace it, and Devon's scrutiny raised known problems. Bromley's PEP compliance fell sharply when it changed case system. Check the notifications to the virtual school and the PEP start dates work in your configuration, and plan any migration around them."},"confidence":"C","evidence_ids":["evd-halton-2025-initial-pep-timescale","evd-northants-2022-eclipse-no-way-forward","evd-devon-2021-eclipse-scrutiny","evd-bromley-2022-system-change-pep-compliance"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-vs-ai-review","when":{},"applies_to":["int-vs-04-ai-pep-notes"],"effect":{"kind":"warns","explanation":"From children's social care, not personal education plans (PEPs): a review commissioned by the Department for Education found some councils have tested or implemented AI in case recording, but adoption is not widespread, and stressed that users must check the output because AI can hallucinate; independent research found transcription errors entering care records. The Department ran a call for evidence on AI in children's social care in 2026. Under the Information Commissioner's draft guidance, a decision is solely automated only where there is no meaningful human involvement; record in the data protection impact assessment (DPIA) how review stays meaningful, for example through sampling and correction rates, and include schools that host PEP meetings."},"confidence":"B","evidence_ids":["evd-dfe-2025-ai-recording-not-widespread","evd-ada-lovelace-2026-scribe-hallucinations","evd-dfe-2026-ai-call-for-evidence","evd-ico-2026-adm-guidance"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-yj-magic-notes","when":{"any":["enb-magic-notes"]},"applies_to":["int-yj-06-ai-notes"],"effect":{"kind":"warns","explanation":"You already have Magic Notes. Its published results are from children's and adults' social care, not youth justice: St Helens rolled it out to 450 staff after a pilot that included children's teams, and Somerset and North Yorkshire have piloted or tested it in children's services, all self-reported. Put the agreement, case manager review, own-words and deletion controls in place first, keep it out of panels, breach, remand and court work, treat it as held for legal review because its notes inform the team's assessment after a caution and panel reports, and measure time saved, including checking time, against your own baseline."},"confidence":"C","evidence_ids":["evd-sthelens-2025-magic-notes-pilot","evd-somerset-2025-magic-notes-hours","evd-northyorks-2025-magic-notes-day-a-week"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-yj-copilot-notes","when":{"any":["enb-m365-copilot"]},"applies_to":["int-yj-06-ai-notes"],"effect":{"kind":"warns","explanation":"Lancashire has rolled out Microsoft 365 Copilot to draft social work case notes, in social care, not youth justice (trade press), and reports benefits only in qualitative terms with no baseline. A general drafting assistant needs the same controls as a dedicated recording tool when youth justice case managers use it, is held for legal review in the same way, and must never draft ratings or reports to court."},"confidence":"D","evidence_ids":["evd-lancashire-2026-copilot-case-notes","evd-lancashire-2026-copilot-case-notes-deployed"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-yj-ai-review","when":{},"applies_to":["int-yj-06-ai-notes"],"effect":{"kind":"warns","explanation":"A review commissioned by the Department for Education found some councils have tested or implemented AI in case recording, but adoption is not widespread, and stressed that users must check the output because AI can hallucinate; independent research found transcription errors entering care records. Under the Information Commissioner's draft guidance, a decision is solely automated only where there is no meaningful human involvement; record in the data protection impact assessment (DPIA) how the case manager's review stays meaningful, for example through sampling and correction rates."},"confidence":"B","evidence_ids":["evd-dfe-2025-ai-recording-not-widespread","evd-ada-lovelace-2026-scribe-hallucinations","evd-ico-2026-adm-guidance"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-yj-remand-count-once","when":{},"applies_to":["int-yj-04-bail-first","int-yj-04-community-remand","int-yj-04-remand-ledger"],"effect":{"kind":"warns","explanation":"Remand money is easy to count twice. The Greater Manchester evaluation's savings figure is for the whole pilot and must not be added to any one council's remand saving or to the pooled remand budget figure, and a saving claimed by the youth justice service must not also be claimed by children's placements. Bail first and community remand places act on the same remand nights and remand cost line, so their effects are never added. Remand payments from the Ministry of Justice are grant income, never a saving; a lower remand bill is cash only where the council's own remand line falls in outturn."},"confidence":"C","evidence_ids":["evd-mmu-2026-gm-remand-pilot-savings","evd-mmu-2026-gm-remand-pooled-budget","evd-moj-2026-remand-funding-settlement"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-yj-income-not-saving","when":{},"applies_to":["int-yj-12-budget-by-source","int-yj-01-prevention-offer"],"effect":{"kind":"warns","explanation":"The core grant, Turnaround and partner contributions are income to the youth justice budget, and a partner's payment is a power, not a duty. Blackpool's lost police funding was covered by a grant uplift, a funding switch rather than a saving; the Ministry of Justice's core grant and Turnaround figures are planned allocations; and a police and crime commissioner's contribution can fall at any time. Report each source apart and never show income as a saving."},"confidence":"B","evidence_ids":["evd-blackpool-2023-police-contribution-cut","evd-moj-2026-core-grant-allocation","evd-moj-2026-turnaround-allocation","evd-buckinghamshire-2025-yjst-pcc-contribution"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-casb-ecins","when":{"any":["enb-casb-ecins"]},"applies_to":["int-casb-03-shared-record"],"effect":{"kind":"warns","explanation":"A shared case system lets partners record and see one case, as Derbyshire's districts did, but in the City of London take-up was voluntary and some agencies declined it because it duplicated their own systems. Confirm partners will use it before buying, check who pays (Derbyshire's subscription was the police and crime commissioner's), and complete the legal review of identity matching and the data protection impact assessment (DPIA) first."},"confidence":"B","evidence_ids":["evd-derbyshirepcc-2015-ecins-subscription","evd-cityoflondon-2018-ecins-voluntary-uptake"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-casb-ai-drafting","when":{"any":["enb-m365-copilot","enb-azure-openai","enb-copilot-studio","enb-google-workspace-gemini"]},"applies_to":["int-casb-02-ai-updates","int-casb-05-ai-notice","int-casb-09-ai-chronology"],"effect":{"kind":"warns","explanation":"Your AI platform can draft victim updates, warnings and notices, and case review chronologies from an officer's own record. No anti-social behaviour use has been published; the nearest deployed example is in council housing repairs, where Barking and Dagenham's large language model drafts Awaab's Law summaries that staff review, with time saved estimated by the supplier. Take appeal rights and periods from fixed templates, link every chronology entry to its record, and, under the Information Commissioner's draft guidance, record in the data protection impact assessment (DPIA) how the officer's review stays meaningful."},"confidence":"C","evidence_ids":["evd-barkingdagenham-2026-ai-awaab-summaries","evd-ico-2026-adm-guidance"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-casb-no-person-scores","when":{},"applies_to":["int-casb-02-assessment","int-casb-11-place-analysis","int-casb-08-injunction-route"],"effect":{"kind":"warns","explanation":"Whatever tools you use, do not let a matrix, score or model rate a victim's vulnerability or anyone's risk of anti-social behaviour, and keep hotspot analysis to places. Derbyshire's 2015 project used a risk assessment matrix to identify the most vulnerable people, which is evidence of risk, not practice to copy, and Home Office research found agencies already vary in how they assess victims. From 26 October 2026 the respect order risk assessment is the applicant's own judgement."},"confidence":"B","evidence_ids":["evd-derbyshirepcc-2015-risk-assessment-matrix","evd-homeoffice-2023-victim-risk-assessment-variability"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-casb-case-system-fields","when":{},"applies_to":["int-casb-12-live-reporting","int-casb-02-assessment","int-casb-09-review-log"],"effect":{"kind":"warns","explanation":"Check that your case system records the victim's assessment, review dates, each power used and who used it, case review dates and counts, and whether a case is community or tenancy, as separate fields, before you rely on it for reporting. Croydon's internal audit found most active cases had no risk assessment, 90 per cent had missed deadlines, case performance was not reported and case review figures were not published."},"confidence":"B","evidence_ids":["evd-croydon-2024-audit-risk-assessments","evd-croydon-2024-cases-missed-deadlines","evd-croydon-2024-case-review-data-not-published"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-casb-enforcement-contract","when":{},"applies_to":["int-casb-06-enforcement-record"],"effect":{"kind":"warns","explanation":"If an outsourced company issues fixed penalties for you, check the payment model before you sign: Dacorum's contractor kept the receipts and paid the council a share, so its income rose with volume, and 643 of 3,159 notices were cancelled or written off. Only people the law allows may issue community protection notice penalties, and only authorised persons order penalties; report cancellations, representations and who receives notices each quarter."},"confidence":"C","evidence_ids":["evd-dacorum-2022-pspo-contract-income-share","evd-dacorum-2022-pspo-cancellations-payment"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-dfg-ai-letters","when":{"any":["enb-m365-copilot","enb-azure-openai","enb-copilot-studio"]},"applies_to":["int-dfg-07-ai-letter"],"effect":{"kind":"warns","explanation":"Your AI platform can draft decision letters from the grants officer's recorded decision. No grants use has been published; the nearest deployed example is in repairs, where Barking and Dagenham's large language model drafts Awaab's Law summaries that staff review, 727 in three months with about 121 hours saved on the supplier's estimate. Keep the tool to drafting from the recorded decision, take complaint and Ombudsman text from a fixed template, and, under the Information Commissioner's draft guidance, record in the data protection impact assessment (DPIA) how the officer's review stays meaningful."},"confidence":"C","evidence_ids":["evd-barkingdagenham-2026-ai-awaab-summaries","evd-ico-2026-adm-guidance"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-dfg-no-scoring","when":{},"applies_to":["int-dfg-02-waiting-list","int-dfg-02-fast-route","int-dfg-05-early-means-check"],"effect":{"kind":"warns","explanation":"Whatever system holds your waiting list, do not use a score, matrix or model to rank who is seen first or to predict who will withdraw: keep priority with an officer under your published policy, and hold the list in date order within the groups the policy sets. One council's fast-track route admits applicants by a score matrix, and a research briefing on council triage tools warned that automated routing of people needing housing support risks wrong routing, discrimination and digital exclusion."},"confidence":"B","evidence_ids":["evd-coventry-2025-fasttrack-score-matrix","evd-warwick-2025-ai-triage-risks"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-dfg-capital-only","when":{},"applies_to":["int-dfg-01-capital-plan","int-dfg-06-fees","int-dfg-12-reporting"],"effect":{"kind":"warns","explanation":"However your finance system codes the grant, record it as capital paid through the Better Care Fund. Staff, agency or occupational therapy costs charged to it are a funding switch from the General Fund, allowed only where the cost is properly capital: Swale's allocation paid for a county occupational therapist, and Brighton & Hove's outsourced agency was funded mostly from the grant, so check how each cost is classified before you report any saving. Unspent grant is slippage, never a saving."},"confidence":"B","evidence_ids":["evd-dhsc-2026-bcf-dfg-minimum","evd-swale-2025-county-topslice","evd-brighton-2020-hia-inhouse-estimate"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-dfg-two-tier","when":{},"applies_to":["int-dfg-01-capital-plan","int-dfg-12-reporting"],"effect":{"kind":"warns","explanation":"In a two-tier area, the county's Better Care Fund figures and the district's own grant figures count the same money: report them apart and never add them. Agree in writing what any share of the district's grant pays for: Swale's allocation funded £391,552 of Kent County Council services, and Hyndburn's programme set aside £300,000 for a county respite centre, on figures its committee was told needed correcting."},"confidence":"C","evidence_ids":["evd-swale-2025-county-topslice","evd-hyndburn-2025-county-respite-capital"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-dfg-framework-limit","when":{},"applies_to":["int-dfg-08-framework","int-dfg-10-hra-adaptations"],"effect":{"kind":"warns","explanation":"Whatever system you use to allocate contractors, track spend against each framework's approved limit and plan its renewal before it runs out: Oldham's level access shower framework spent £3.09 million against a £2.26 million limit, and Tendring spent over £550,000 on council-home adaptations with no contract in place. Council-home adaptations are paid from the Housing Revenue Account, so any saving from a contract stays there."},"confidence":"B","evidence_ids":["evd-oldham-2025-framework-spend-over-cap","evd-tendring-2025-audit-hra-adaptations-no-contract"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-dfg-clock-start","when":{},"applies_to":["int-dfg-06-stage-tracking","int-dfg-07-six-month-clock","int-dfg-12-reporting"],"effect":{"kind":"warns","explanation":"Record the start point of every clock in your case system: the six months the law sets run from the formal application, while councils report waits from referral, from works identified or from panel approval. South Kesteven's approval stage takes about 19 days while its earlier stage took 247 days in 2023-24, and Halton's 140 days run from referral to a valid application, so a single end-to-end figure hides where the wait is."},"confidence":"B","evidence_ids":["evd-southkesteven-2026-application-to-approval","evd-southkesteven-2026-works-to-application","evd-halton-2025-referral-to-valid-grant"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-grt-no-applicant-scoring","when":{},"applies_to":["int-grt-06-allocation-policy","int-grt-05-assisted-applications","int-grt-06-void-pitches"],"effect":{"kind":"warns","explanation":"Whatever system you use for applications and offers, do not add a tool that scores, ranks or rates applicants or households. The Ombudsman found Bedford's mix of bands and points unclear and contradictory on priority, and a consultation response to Kent said a points scheme does not provide for families to stay together on sites. Keep offers as a person's decision under a published policy, with written reasons."},"confidence":"B","evidence_ids":["evd-lgsco-2025-bedford-allocation-policy-unclear","evd-lgsco-2025-bedford-pitch-offer-withdrawn","evd-kent-2026-points-system-consultation-concern"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-grt-ai-proposals","when":{"any":["enb-m365-copilot","enb-azure-openai","enb-copilot-studio"]},"applies_to":["int-grt-08-ai-proposals"],"effect":{"kind":"warns","explanation":"Your AI platform can draft pitch fee proposals from the housing manager's recorded decision. No use on Gypsy and Traveller sites has been published; the nearest deployed example is in council housing repairs, where Barking and Dagenham's large language model drafts Awaab's Law summaries that staff review, with time saved estimated by the supplier. Take fees, dates and tribunal text from the record and fixed templates, and, under the Information Commissioner's draft guidance, record in the data protection impact assessment (DPIA) how the manager's review stays meaningful."},"confidence":"C","evidence_ids":["evd-barkingdagenham-2026-ai-awaab-summaries","evd-ico-2026-adm-guidance"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-grt-meters-first","when":{},"applies_to":["int-grt-09-utility-recharges"],"effect":{"kind":"warns","explanation":"Check how each site's utilities are metered before you rely on recharges. Sutton's General Fund paid the water for a site with only a landlord's meter, and West Northamptonshire's tariff recovered well under half its electricity cost; without meters or an agreed way of apportioning use, charges cannot be set from the real cost."},"confidence":"B","evidence_ids":["evd-sutton-2007-water-recharge","evd-westnorthants-2024-electricity-unrecovered"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-grt-site-cost-centre","when":{},"applies_to":["int-grt-12-site-account","int-grt-08-arrears-support","int-grt-08-fee-review"],"effect":{"kind":"warns","explanation":"Check that your finance and housing systems record the sites' costs, pitch fee income, utility recharges and arrears under their own codes, and say which account the sites sit in, before you report on them. Kent's internal audit found fees not formally agreed and no debt recovery procedure, and West Northamptonshire found a site budget pressure that included unrecovered utilities."},"confidence":"B","evidence_ids":["evd-kent-2022-fees-not-agreed","evd-kent-2022-pitch-fee-debt","evd-westnorthants-2024-site-budget-pressure"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-grt-funding-not-confirmed","when":{},"applies_to":["int-grt-03-site-programme","int-grt-03-condition-refurb"],"effect":{"kind":"warns","explanation":"Do not count on a national traveller site grant. The Traveller Site Fund was for 2022/23 only; York's paper says Homes England funding under the 2026 to 2036 programme 'will be sought', which is not confirmed; and trade press reports few awards for pitches under earlier Homes England programmes. Plan the programme on the borrowing it needs if grant does not come."},"confidence":"D","evidence_ids":["evd-kent-2026-traveller-site-fund-4-05m","evd-york-2026-general-fund-borrowing","evd-insidehousing-2021-soahp-two-allocations"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-hmo-outsourced-platform","when":{"any":["enb-hmo-metastreet"]},"applies_to":["int-hmo-04-online-apply","int-hmo-08-compliance-programme"],"effect":{"kind":"warns","explanation":"An outsourced licensing platform or service is paid from licence fees, so its cost is what fees recover: it is not a General Fund saving, and none of the councils' papers claims one. Croydon's processing contract ends in October 2026 and it plans a new procurement with a combined estimated value of about £21 million over five years. Check the contract's end date against the scheme's, how your data comes back to you, and how you will sample the supplier's work."},"confidence":"B","evidence_ids":["evd-croydon-2026-licensing-outsourcing"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-hmo-uniform-inspection-notes","when":{"any":["enb-dm-idox-uniform"]},"applies_to":["int-hmo-05-application-checks","int-hmo-08-compliance-programme"],"effect":{"kind":"warns","explanation":"If your licensing records are in Uniform, keep inspection notes on the licence file itself. Croydon's internal audit was not given inspection notes for 9 of 10 sampled licences; management's own check later found notes on file for 5, notes only on the Uniform system for 2, and no notes for 2."},"confidence":"B","evidence_ids":["evd-croydon-2023-inspection-records-missing"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-hmo-ai-licences","when":{"any":["enb-m365-copilot","enb-azure-openai","enb-copilot-studio"]},"applies_to":["int-hmo-06-ai-licence-draft"],"effect":{"kind":"warns","explanation":"Your AI platform can draft the notice of a proposed licence decision from a licensing officer's recorded proposal, and the licence, its conditions schedule and the decision notice from the recorded final decision. No licensing use has been published; the nearest deployed example is in council housing repairs, where Barking and Dagenham's large language model drafts Awaab's Law summaries that staff review, with time saved estimated by the supplier. Take mandatory conditions, appeal rights and dates from fixed templates, and, under the Information Commissioner's draft guidance, record in the data protection impact assessment (DPIA) how the officer's review stays meaningful."},"confidence":"C","evidence_ids":["evd-barkingdagenham-2026-ai-awaab-summaries","evd-ico-2026-adm-guidance"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-hmo-payment-routes","when":{},"applies_to":["int-hmo-04-online-apply","int-hmo-03-refunds"],"effect":{"kind":"warns","explanation":"Before a scheme opens, check that your online application takes every way landlords and agents will pay and matches each payment to its application, and that the second part of the fee is taken only when a licence is to be granted. Oxford's system took only card payments, so large agents' bank payments were reconciled by hand, and Bromley took second fees on applications it then refused and did not refund them."},"confidence":"B","evidence_ids":["evd-oxford-2023-selective-income-vs-cost","evd-bromley-2023-refunds-not-processed"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-hmo-no-person-scores","when":{},"applies_to":["int-hmo-04-find-unlicensed","int-hmo-05-application-checks","int-hmo-08-compliance-programme"],"effect":{"kind":"warns","explanation":"Whatever data or tools you use, list properties for officers to check and never score, rank or rate a landlord, manager or occupier: the fit and proper test is an officer's judgement on the evidence the law lists. North East Lincolnshire's in-house model of likely houses in multiple occupation (HMOs) has no validation results yet, and Bromley's proactive exercise found no properties, so check any list against officers' findings before relying on it."},"confidence":"C","evidence_ids":["evd-north-east-lincolnshire-2026-hmo-data-science","evd-nelincs-2025-hmo-data-sets","evd-bromley-2023-proactive-identification"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-hmo-dwp-data-access","when":{},"applies_to":["int-hmo-10-rro"],"effect":{"kind":"warns","explanation":"The Department for Work and Pensions (DWP) extended its data sharing for rent repayment orders to 41 councils after a trial in three areas. If your council is not one of them, the change depends on getting access; without it, evidence of universal credit paid for the rent must come from the tenant or other lawful sources. Housing benefit is not recovered by a council's rent repayment order."},"confidence":"B","evidence_ids":["evd-dwp-2025-rro-data-sharing-41-councils"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-lh-new-account-checks","when":{},"applies_to":["int-lh-01-lease-record","int-lh-02-initial-period-limits"],"effect":{"kind":"warns","explanation":"Whatever housing system you use, build the senior check and the offer notice estimates into account set-up: Croydon's internal audit found new right to buy leasehold accounts set up without a more senior officer's check, and management agreed to add the checks from November 2022. Check lease terms and addresses are complete before you build demands or limits on them."},"confidence":"C","evidence_ids":["evd-croydon-2022-new-rtb-accounts-unchecked"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-lh-system-change","when":{},"applies_to":["int-lh-10-reminder-cycle","int-lh-04-18-month-clock","int-lh-10-early-contact"],"effect":{"kind":"warns","explanation":"Whatever finance or housing system you use, plan for leasehold recovery and billing when you change it: after Hammersmith and Fulham's finance system change no service charge debts were pursued for months, the Ombudsman found Wandsworth sent no reminders for over three years after a change of system, and Hackney said a cyber-attack meant it had not updated a leaseholder's address. Check reminders, recovery and addresses within the first cycle after any change."},"confidence":"B","evidence_ids":["evd-hammersmithfulham-2020-no-recovery-after-system-change","evd-wandsworth-2022-no-reminders-system-change","evd-hackney-2025-ccj-wrong-address"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-lh-system-replacement","when":{},"applies_to":["int-lh-01-lease-record","int-lh-04-valid-demand","int-lh-05-year-end"],"effect":{"kind":"warns","explanation":"If you are replacing your housing management system, plan the data migration first: Oxford's system went live three years late and its budget grew from £600,000 to £3.188 million spent by March 2023, with data migration problems causing significant disruption. Keep lease terms, cost dates and demand templates checkable throughout, so that no demand goes out without what the law requires."},"confidence":"C","evidence_ids":["evd-oxford-2023-hms-delay","evd-oxford-2023-hms-cost-overrun"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-lh-ai-replies","when":{"any":["enb-m365-copilot","enb-azure-openai","enb-copilot-studio"]},"applies_to":["int-lh-06-ai-observation-reply"],"effect":{"kind":"warns","explanation":"Your AI platform can draft replies to leaseholders' observations from the leasehold officer's recorded answer. No leasehold use has been published; the nearest deployed example is in repairs, where Barking and Dagenham's large language model drafts Awaab's Law summaries that staff review, 727 in three months with about 121 hours saved on the supplier's estimate. Keep the tool to drafting from the recorded answer, take the tribunal route from a fixed template, and, under the Information Commissioner's draft guidance, record in the data protection impact assessment (DPIA) how the officer's review stays meaningful."},"confidence":"C","evidence_ids":["evd-barkingdagenham-2026-ai-awaab-summaries","evd-ico-2026-adm-guidance"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-lh-ai-lease-terms","when":{"any":["enb-m365-copilot","enb-azure-openai","enb-copilot-studio"]},"applies_to":["int-lh-01-ai-lease-abstract"],"effect":{"kind":"warns","explanation":"Your AI platform can draft lease terms from scanned leases, but nothing it drafts should reach a demand until an officer has checked it against the lease. The nearest published example is in planning: MHCLG's Extract tool digitises planning records, and MHCLG says around two thirds of its outputs needed only minor edits, which means a third needed more; officers review every output. Require the clause and page for every term, and hold the change for review before use."},"confidence":"C","evidence_ids":["evd-mhclg-2026-extract-time-per-record"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-shc-ai-letters","when":{"any":["enb-m365-copilot","enb-azure-openai","enb-copilot-studio"]},"applies_to":["int-shc-08-ai-letter"],"effect":{"kind":"warns","explanation":"Your AI platform can draft letters to providers from an officer's recorded inspection findings. No supported housing use has been published; the nearest deployed example is in repairs, where Barking and Dagenham's large language model drafts Awaab's Law summaries that staff review, 727 in three months with about 121 hours saved on the supplier's estimate. Keep the tool to drafting from the officer's record, leave residents' details out, take complaint text from a fixed template, and, under the Information Commissioner's draft guidance, record in the data protection impact assessment (DPIA) how the officer's review stays meaningful."},"confidence":"C","evidence_ids":["evd-barkingdagenham-2026-ai-awaab-summaries","evd-ico-2026-adm-guidance"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-shc-rb-system","when":{"any":["enb-civica-openrevenues","enb-nec-revenues-benefits","enb-mri-revenues-benefits"]},"applies_to":["int-shc-08-scheme-register","int-shc-09-review-list","int-shc-12-money-once"],"effect":{"kind":"warns","explanation":"Your revenues and benefits system holds the exempt and supported accommodation claims, but check before you rely on it that it can report claims, housing benefit paid and subsidy loss by provider and scheme: Dover said its subsidy cell for registered social landlords mixes exempt and standard claims, so the exempt figure cannot be separated, and Wokingham does not report spend on its exempt claims (both records from the housing benefit research). Use only the landlord and property details for the scheme register, never a resident's details."},"confidence":"C","evidence_ids":["evd-dover-2026-exempt-subsidy-not-separable","evd-wokingham-2026-exempt-claims"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-shc-no-person-scores","when":{},"applies_to":["int-shc-05-gateway","int-shc-06-move-on","int-shc-09-review-list"],"effect":{"kind":"warns","explanation":"Do not use any tool that scores, ranks or predicts a resident's or applicant's risk, need, vulnerability or readiness to move on, whatever product offers it. A council case study in the strategy guidance mentions a tool with built-in risk modelling without saying what it scores, and research on a council's AI triage tools warned that automated routing of people needing housing support risks wrong routing, discrimination and digital exclusion; treat both as evidence of risk. Lists may cover schemes, never people, and each states its order, such as the date of a scheme's last review."},"confidence":"D","evidence_ids":["evd-cornwall-2026-supported-homes-supply","evd-warwick-2025-ai-triage-risks"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-shc-count-once","when":{},"applies_to":["int-shc-03-funding-map","int-shc-12-money-once","int-shc-10-licence-ready"],"effect":{"kind":"warns","explanation":"Whatever systems you use, never add a programme total to a council's share of it: the Supported Housing Improvement Programme's £28,249,974 includes every council's award, and Greater Manchester's £10,020,181 includes Manchester's 80 per cent. If licensing comes into force, a licence fee recovered from providers may come back through service charges that housing benefit pays, so count it once, as income."},"confidence":"C","evidence_ids":["evd-mhclg-2025-ship-total","evd-gmca-2026-supported-housing-uplift","evd-mhclg-2026-licensing-five-year-term"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-shc-pilot-figures","when":{},"applies_to":["int-shc-09-person-only","int-shc-08-joint-inspection","int-shc-08-scheme-register"],"effect":{"kind":"warns","explanation":"If you build a business case on the oversight pilots, use their figures with care: they are councils' own monitoring data, the evaluation gives 1,991 claims reduced in one section and 1,534 in its summary, and the £6.2 million estimated as prevented is money of the Department for Work and Pensions (DWP), not the council's. The council's own cash is only any fall in its unrecovered subsidy; overpayments actually recovered are General Fund income, counted once, in the housing benefit journey, never again here."},"confidence":"C","evidence_ids":["evd-dluhc-2022-pilots-hb-reassessments","evd-dluhc-2022-pilots-claims-reduced","evd-dluhc-2022-pilots-prevented-error"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-tasb-react","when":{"any":["enb-tasb-react"]},"applies_to":["int-tasb-04-case-review","int-tasb-12-tsm"],"effect":{"kind":"reduces_effort","explanation":"A dedicated anti-social behaviour case system can hold review dates, closure reasons and case categories in one record, which the case review cycle and the satisfaction and case figures need. It is a cost, not a saving: North Yorkshire's 24-month contract was worth £83,531. North Yorkshire's case rate then fell sharply after a new way of classifying cases, so state any reclassification beside the figures. Keep it to cases and dates: do not switch on any feature that flags or scores households."},"confidence":"C","evidence_ids":["evd-northyorks-2024-asb-case-system","evd-northyorks-2026-nm01-reclassified"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-tasb-nec-data","when":{"any":["enb-nec-housing"]},"applies_to":["int-tasb-04-case-review","int-tasb-06-tenure-clock","int-tasb-09-absolute-clock","int-tasb-12-tsm"],"effect":{"kind":"warns","explanation":"Slough's review of its NEC housing management system (a record from the homelessness research) found significant deficiencies attributed to implementation and data quality, and its Cabinet approved a recovery project. Check that tenancy types, start dates, case categories and court dates are complete and correct before you build clocks or reports on them."},"confidence":"C","evidence_ids":["evd-slough-2026-nec-hms-deficiencies"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-tasb-ai-drafting","when":{"any":["enb-m365-copilot","enb-azure-openai","enb-copilot-studio"]},"applies_to":["int-tasb-03-ai-update","int-tasb-09-ai-chronology"],"effect":{"kind":"warns","explanation":"Your AI platform can draft from an officer's own record. No tenancy anti-social behaviour use has been published; the nearest deployed example is in repairs, where Barking and Dagenham's large language model drafts Awaab's Law summaries that staff review, 727 in three months with about 121 hours saved on the supplier's estimate. Keep updates to what the officer recorded, keep chronologies to linked entries with nothing inferred, and record in the data protection impact assessment (DPIA) how the officer's review stays meaningful: the Information Commissioner's draft guidance (under consultation, not law) treats a decision with no meaningful human involvement as automated decision-making."},"confidence":"C","evidence_ids":["evd-barkingdagenham-2026-ai-awaab-summaries","evd-ico-2026-adm-guidance"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-tasb-no-scoring","when":{},"applies_to":["int-tasb-02-report-triage","int-tasb-03-victim-plan","int-tasb-06-person-only","int-tasb-07-person-only","int-tasb-09-person-only","int-tasb-09-ai-chronology"],"effect":{"kind":"warns","explanation":"Do not use any tool to score, rank or predict a tenant's anti-social behaviour, a victim's vulnerability or a household's risk, or to decide or recommend a tenure, injunction or possession decision. Victim risk matrices are a practice for officers to complete, not a score: Derbyshire's project used one to identify the most vulnerable people, recorded here only as evidence of risk. A research briefing on council triage tools warned that AI routing of people needing housing support risks wrong routing, discrimination and digital exclusion, and a housing solicitor has warned that AI in homelessness review decisions risks reasoning no one can explain and a hollowed-out statutory review."},"confidence":"D","evidence_ids":["evd-derbyshirepcc-2015-risk-assessment-matrix","evd-warwick-2025-ai-triage-risks","evd-duncanlewis-2025-ai-homelessness-reviews"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-tasb-legal-cost","when":{},"applies_to":["int-tasb-07-person-only","int-tasb-08-closure","int-tasb-09-person-only","int-tasb-12-cost-by-route"],"effect":{"kind":"warns","explanation":"Whatever system you use, record court fees, counsel and the legal services recharge for each injunction, closure and possession claim, with the ground, and record costs recovered apart as income. Wokingham could not give its injunction legal costs because they were not recorded separately, and Wigan's court fee alone is £377 an application (council-wide, from the community anti-social behaviour research). Without this, no route can be shown to cost less."},"confidence":"C","evidence_ids":["evd-wokingham-2026-legal-cost-not-recorded","evd-wigan-2025-injunction-court-fee"],"as_at":"2026-10-20","sources_checked":true},{"id":"rul-bc-ai-notices","when":{"any":["enb-m365-copilot","enb-azure-openai","enb-copilot-studio"]},"applies_to":["int-bc-04-ai-decision-notice"],"effect":{"kind":"warns","explanation":"Your AI platform can draft a building control decision notice from the building control manager's recorded decision on a registered building inspector's findings. No building control use has been published; the nearest deployed example is in council housing repairs, where Barking and Dagenham's large language model drafts Awaab's Law summaries that staff review, with time saved estimated by the supplier. Take appeal rights and dates from fixed templates, and, under the Information Commissioner's draft guidance, record in the data protection impact assessment (DPIA) how the officer's review stays meaningful."},"confidence":"C","evidence_ids":["evd-barkingdagenham-2026-ai-awaab-summaries","evd-ico-2026-adm-guidance"],"as_at":"2026-10-21","sources_checked":true},{"id":"rul-bc-shared-back-office","when":{"any":["enb-dm-arcus-built-environment","enb-dm-idox-uniform"]},"applies_to":["int-bc-12-regulator-returns","int-bc-01-validation-check"],"effect":{"kind":"warns","explanation":"If building control shares a back-office system with planning, check that it holds the fields the regulator's returns need, so returns are not compiled by hand. Milton Keynes reports productivity up by around 100 per cent across development management, building control and monitoring after replacing its system, in a supplier's case study that does not say how it was measured and does not separate building control. A system procurement shared with planning should not be counted in both services."},"confidence":"C","evidence_ids":["evd-miltonkeynes-2026-arcus-productivity","evd-bsr-2026-kpi-manual-data"],"as_at":"2026-10-21","sources_checked":true},{"id":"rul-bc-charge-with-application","when":{},"applies_to":["int-bc-01-validation-check","int-bc-11-chargeable-account"],"effect":{"kind":"warns","explanation":"From 6 November 2026, under the new charges regulations, an application, building notice, regularisation application or demolition notice given without its charge will not be validly made. Before then, check that your online submission takes the charge with the application and matches it, and publish your new scheme at least seven days before it takes effect; schemes made under the 2010 Regulations stay in force until updated."},"confidence":"B","evidence_ids":["evd-mhclg-2026-charging-schemes-before-6-november"],"as_at":"2026-10-21","sources_checked":true},{"id":"rul-bc-no-person-scores","when":{},"applies_to":["int-bc-05-inspection-plan","int-bc-08-enforcement-policy","int-bc-03-hrb-boundary"],"effect":{"kind":"warns","explanation":"Whatever data or tools you use, set inspection stages from the type and risk of the work, never from a score, rank or rating of a builder, developer or owner: the inspection plan is a registered building inspector's judgement. The regulator's indicator for bespoke inspection schedules on non-standard projects rates the work, and the Building Control Independent Panel found the national data on inspection and risk unreliable, so check any data before relying on it."},"confidence":"B","evidence_ids":["evd-bsr-osr-2026-kpi3-inspection-plans","evd-bcip-2026-inspection-data"],"as_at":"2026-10-21","sources_checked":true},{"id":"rul-bc-levy-ledger","when":{},"applies_to":["int-bc-06-levy-determination","int-bc-06-levy-account"],"effect":{"kind":"warns","explanation":"Set up a ledger for the building safety levy apart from council income before receipts arrive: the levy is the Secretary of State's money, paid over each quarter less administrative expenses that the chief finance officer is expected to certify. If you share a levy service with other councils, keep each council's own return, and do not add a partnership's total set-up funding to a partner's own allocation."},"confidence":"B","evidence_ids":["evd-mhclg-2026-levy-admin-cost-recovery","evd-cnc-2026-levy-partnership-funding"],"as_at":"2026-10-21","sources_checked":true},{"id":"rul-bc-dangerous-recovery","when":{},"applies_to":["int-bc-09-dangerous-structures"],"effect":{"kind":"warns","explanation":"Check that every recoverable dangerous structure expense is recorded and that a demand and a charge on the property are prepared for the building control manager, who approves each demand, sets the interest rate and authorises each registration. Fencing and watching costs after the danger is removed are not recoverable, nor anything where a court finds the council could have sought an order instead, and outer London boroughs act under the London Building Acts (Amendment) Act 1939. Bromley found it had not recovered these costs for at least seven years until a review recovered about £93,000; recovered expenses are cost recovery, counted only when owners pay."},"confidence":"B","evidence_ids":["evd-bromley-2023-dangerous-costs-recovered"],"as_at":"2026-10-21","sources_checked":true},{"id":"rul-env-noise-app-evidence","when":{"any":["enb-env-noise-app"]},"applies_to":["int-env-07-ooh-and-evidence"],"effect":{"kind":"warns","explanation":"If complainants can send recordings through a noise app, plan the officer time to review them: in Cambridge's trial, 23 complainants sent 378 recordings for daytime officers to review in three months, which moves work rather than removing it. A recording is evidence for an officer, not a decision, and Hinckley and Bosworth says recordings support a case while enforcement usually follows an officer's own observation or monitoring. Keep paper diary sheets for anyone who cannot use an app."},"confidence":"C","evidence_ids":["evd-cambridge-2022-noise-app-recordings","evd-hinckley-bosworth-2023-noise-app-supports"],"as_at":"2026-10-21","sources_checked":true},{"id":"rul-env-ai-notices","when":{"any":["enb-m365-copilot","enb-azure-openai","enb-copilot-studio"]},"applies_to":["int-env-03-ai-inspection-letter","int-env-06-ai-food-notice","int-env-08-ai-abatement-notice"],"effect":{"kind":"warns","explanation":"Your AI platform can draft an inspection letter from an officer's recorded findings, and a hygiene improvement notice or an abatement notice from an officer's recorded decision. No environmental health use has been published; the nearest deployed example is in council housing repairs, where Barking and Dagenham's large language model drafts Awaab's Law summaries that staff review, with time saved estimated by the supplier. All three are held, because each draft becomes a notice or a written warning that later decisions rely on. Take each compliance period from the officer's record and appeal rights from fixed templates, and, under the Information Commissioner's draft guidance, record in the data protection impact assessment (DPIA) how the officer's review stays meaningful."},"confidence":"C","evidence_ids":["evd-barkingdagenham-2026-ai-awaab-summaries","evd-ico-2026-adm-guidance"],"as_at":"2026-10-21","sources_checked":true},{"id":"rul-env-contract-inspections","when":{},"applies_to":["int-env-03-backlog-capacity"],"effect":{"kind":"warns","explanation":"If you buy inspections to clear a backlog, price them per inspection for named categories and record what each contract achieved. Charnwood approved buying 200 inspections at £85 plus VAT each in 2024 (planned cost at decision) and approved 80 agency inspections at £83 each in 2026, both funded from vacant post savings: recycled vacancy money is new spending, not a saving, and neither decision reports what the inspections achieved."},"confidence":"B","evidence_ids":["evd-charnwood-2024-consultant-inspections","evd-charnwood-2026-agency-overtime-inspections"],"as_at":"2026-10-21","sources_checked":true},{"id":"rul-env-no-person-scores","when":{},"applies_to":["int-env-03-risk-programme","int-env-07-front-door","int-env-07-ooh-and-evidence"],"effect":{"kind":"warns","explanation":"Whatever data or tools you use, order inspections by the Code's rating of the premises and its due date, and route nuisance reports to an officer; never score, rank or predict a food business owner, a complainant or a neighbour as a person. Intervention ratings rate premises and are the authorised officer's judgement under the Code, and noise recordings are evidence for an officer: Hinckley and Bosworth says they support a case rather than decide enforcement."},"confidence":"C","evidence_ids":["evd-hinckley-bosworth-2023-noise-app-supports","evd-fsa-2025-fhrs-top-rated"],"as_at":"2026-10-21","sources_checked":true},{"id":"rul-env-penalty-receipts","when":{},"applies_to":["int-env-08-duty-to-serve","int-env-09-smoke-policy","int-env-12-returns-and-income"],"effect":{"kind":"warns","explanation":"Count Noise Act fixed penalties and smoke control penalties only when received, and keep them apart from fees: Noise Act receipts may be used only for the noise functions the Act lists, and smoke control penalties are recoverable as a civil debt. Cambridge and Chesterfield said any penalty income would fund the service or further enforcement, but neither reports any received, and the national revenue outturn line for noise and nuisance does not say what its income is."},"confidence":"B","evidence_ids":["evd-cambridge-2023-smoke-penalty-income","evd-chesterfield-2025-sco-revocation","evd-mhclg-2026-ro5-noise-nuisance-income"],"as_at":"2026-10-21","sources_checked":true},{"id":"rul-env-mis-data-return","when":{},"applies_to":["int-env-12-returns-and-income","int-env-03-risk-programme"],"effect":{"kind":"warns","explanation":"Check that your management information system can produce the Food Standards Agency's returns, including food standards data under the new delivery model, before you rely on it. By 30 July 2025, 89 of the 151 authorities live with the Food Standards Delivery Model were recording data through a temporary solution while awaiting a system update, and the Agency's stage 2 escalation at Reading named the management information system as one of two areas."},"confidence":"B","evidence_ids":["evd-fsa-2025-fsdm-live","evd-reading-2025-fsa-stage-2-escalation"],"as_at":"2026-10-21","sources_checked":true},{"id":"rul-ft-fixmystreet-duplicates","when":{"any":["enb-hw-fixmystreet"]},"applies_to":["int-ft-01-report-once"],"effect":{"kind":"warns","explanation":"An online reporting tool makes reporting easier and usually raises reported volumes: Bromley's tool took almost 70 per cent of street scene reports, and its fly-tipping reports exceeded the number of incidents because of duplicates. Make sure possible duplicates are flagged by place and time for an officer to link, never closed automatically, and state the recording basis you report to Defra."},"confidence":"B","evidence_ids":["evd-bromley-2022-ft-fixmystreet-share"],"as_at":"2026-10-21","sources_checked":true},{"id":"rul-ft-ai-drafting","when":{"any":["enb-m365-copilot","enb-azure-openai","enb-copilot-studio","enb-google-workspace-gemini"]},"applies_to":["int-ft-04-ai-notice","int-ft-08-ai-case-file"],"effect":{"kind":"warns","explanation":"Your AI platform can draft removal notices from an authorised officer's recorded decision, and prosecution file chronologies from officers' records. No fly-tipping use has been published; the nearest deployed example is in council housing repairs, where Barking and Dagenham's large language model drafts Awaab's Law summaries that staff review, with time saved estimated by the supplier. Take appeal rights and periods from fixed templates, link every file entry to its record, and, under the Information Commissioner's draft guidance, record in the data protection impact assessment (DPIA) how the officer's review stays meaningful."},"confidence":"C","evidence_ids":["evd-barkingdagenham-2026-ai-awaab-summaries","evd-ico-2026-adm-guidance"],"as_at":"2026-10-21","sources_checked":true},{"id":"rul-ft-enforcement-contract","when":{},"applies_to":["int-ft-11-contract-model","int-ft-07-penalty-decision"],"effect":{"kind":"warns","explanation":"If an outsourced company issues penalties for you, check the payment model before you sign or extend. In 2025 Bournemouth, Christchurch and Poole (BCP) kept 17.5 per cent of receipts from its contractor's notices, though its report says the contract specifies that enforcement cannot be incentivised; in 2020/21 Rushcliffe's concessionary agents worked at 'no cost to the Council', their share of receipts not given. In both cases the contractor was paid from penalty receipts, so its income depended on notices being issued and paid, which is evidence of risk, not a finding about either contract. Defra's statutory littering guidance says contractors should not earn more just from issuing more penalties. Require monthly data on cancellations, representations and complaints."},"confidence":"B","evidence_ids":["evd-bcp-2025-ft-council-share-17pc","evd-rushcliffe-2021-ft-fpns-paid-cancelled","evd-defra-2026-ft-contractor-volume-revenue"],"as_at":"2026-10-21","sources_checked":true},{"id":"rul-ft-places-not-people","when":{},"applies_to":["int-ft-05-cameras","int-ft-10-place-prevention","int-ft-02-triage-hazard"],"effect":{"kind":"warns","explanation":"Whatever tools you use, choose camera sites and prevention measures from counts of fly-tips at places, never from who lives nearby, and never let a score or model rate anyone's likelihood to fly-tip. North East Lincolnshire planned a scoring criterion for camera sites, which ranks places and was not validated; validate any such criterion before relying on it. Never attribute fly-tipping to any community or group, and complete an equality impact assessment, which Broxtowe did not do when it first approved its enforcement contractor."},"confidence":"B","evidence_ids":["evd-nelincs-2024-ft-rapid-deployment-cameras","evd-broxtowe-2026-ft-eia-not-completed"],"as_at":"2026-10-21","sources_checked":true},{"id":"rul-ft-case-system-outcomes","when":{},"applies_to":["int-ft-07-payment-followup","int-ft-12-live-reporting","int-ft-03-clearance-standard"],"effect":{"kind":"warns","explanation":"Check that your case system records each penalty's outcome (paid, paid early, cancelled with a reason, written off, unpaid), and each clearance with its date and a photograph, as separate fields, before you rely on it for reporting. Wokingham rescinded 35 of 83 fly-tipping penalties in a year without its response saying why, and the Ombudsman found fault where Blackburn with Darwen could show no visits, reports or pictures."},"confidence":"B","evidence_ids":["evd-wokingham-2021-ft-fpns-rescinded","evd-blackburn-2025-lgsco-council-land-not-cleared"],"as_at":"2026-10-21","sources_checked":true},{"id":"rul-ft-two-tier-disposal","when":{},"applies_to":["int-ft-03-clearance-cost","int-ft-12-receipts-account"],"effect":{"kind":"warns","explanation":"In a two-tier area the district clears fly-tips and the county usually pays for disposal, so any fall in disposal cost from less fly-tipped tonnage falls to the county, not the district, and is a saving only when the county's contract payment or gate fee falls in the outturn; Suffolk County Council holds no fly-tipping cost data. Under a fixed-price clearance contract, as in Bromley, fewer fly-tips lower no payment until the contract is re-let. Count a saving only where the outturn shows a contract payment or crew cost has fallen, in the tier that pays it."},"confidence":"B","evidence_ids":["evd-suffolkcc-2026-ft-county-holds-no-cost-data","evd-bromley-2022-ft-fixed-price-clearance"],"as_at":"2026-10-21","sources_checked":true},{"id":"rul-pk-virtual-permits","when":{"any":["enb-pk-chipside-mipermit"]},"applies_to":["int-pk-03-virtual-permits"],"effect":{"kind":"warns","explanation":"A virtual permit system lets residents manage permits online and officers check them by registration number, but keep phone and paper routes: in Surrey 22 of 70 Guildford objections raised people who are not online. In Shropshire the permit system was the largest single reason for cancelling notices at the informal stage in 2024/25, and the source gives no reason, so check the permit record before any notice stands. Havering's printing saving was a planned estimate."},"confidence":"C","evidence_ids":["evd-surrey-2023-virtual-permit-digital-access","evd-shropshire-2025-challenges-cancelled","evd-havering-2021-virtual-permit-unit-cost"],"as_at":"2026-10-21","sources_checked":true},{"id":"rul-pk-ai-drafting","when":{"any":["enb-m365-copilot","enb-azure-openai","enb-copilot-studio","enb-google-workspace-gemini"]},"applies_to":["int-pk-06-ai-draft"],"effect":{"kind":"warns","explanation":"Your AI platform can draft decision notices on representations from the authorised officer's own recorded decision. No parking use has been published; the nearest deployed example is in council housing repairs, where Barking and Dagenham's large language model drafts Awaab's Law summaries that staff review, with time saved estimated by the supplier. Take the appeal right, periods and costs text from fixed templates, and, under the Information Commissioner's draft guidance, record in the data protection impact assessment (DPIA) how the officer's review stays meaningful."},"confidence":"C","evidence_ids":["evd-barkingdagenham-2026-ai-awaab-summaries","evd-ico-2026-adm-guidance"],"as_at":"2026-10-21","sources_checked":true},{"id":"rul-pk-camera-review","when":{},"applies_to":["int-pk-05-officer-review","int-pk-05-warning-first"],"effect":{"kind":"warns","explanation":"Whatever camera system you use, make sure an officer reviews each record before a notice is issued; the camera only records. Where your contractor's staff do the review, as at Hounslow and as Slough planned, audit a sample each month, because the council stays responsible for every notice."},"confidence":"B","evidence_ids":["evd-hounslow-2024-operator-review","evd-slough-2025-contractor-ceo-review"],"as_at":"2026-10-21","sources_checked":true},{"id":"rul-pk-no-volume-pay","when":{},"applies_to":["int-pk-04-no-targets","int-pk-11-contract","int-pk-04-deployment"],"effect":{"kind":"warns","explanation":"Check that no contract or staff scheme pays or judges anyone by the number of notices or a share of penalty income. St Albans states its officers are salaried with no bonus, commission or ticket target, and Lincolnshire decided in February 2024 to re-procure its £1.8 million a year contracted service, weighted 70 per cent quality and 30 per cent cost; the statutory guidance says there should be no targets for notices or revenue."},"confidence":"B","evidence_ids":["evd-stalbans-2025-no-ticket-targets","evd-lincolnshire-2024-cpe-contract-cost"],"as_at":"2026-10-21","sources_checked":true},{"id":"rul-pk-system-fields","when":{},"applies_to":["int-pk-12-annual-report","int-pk-06-clock","int-pk-08-writeoffs"],"effect":{"kind":"warns","explanation":"Check that your notice processing system records representation receipt dates and 56-day decision dates, cancellation and write-off reasons, and recovery stages as separate fields, and reconciles to the ledger, before relying on it for the annual report. York's internal audit found in 2016, under the 2007 regulations, write-offs without the required approval and no reconciliation to the ledger, and Torbay was told earlier years' debt would stop being recovered without a new system."},"confidence":"B","evidence_ids":["evd-york-2016-unauthorised-writeoffs","evd-torbay-2024-uncollected-debt","evd-southend-2025-informal-challenges"],"as_at":"2026-10-21","sources_checked":true},{"id":"rul-pp-planai-pilots","when":{"any":["enb-pp-planai"]},"applies_to":["int-pp-03-ai-summaries"],"effect":{"kind":"warns","explanation":"PlanAI's published results come from pilots with its developer: summaries of 320 submissions in 16 minutes against over 60 hours for planners to log and summarise them (over 18 hours on the summaries) at Greater Cambridge, and around 90 per cent efficiency gains reported by the Ministry of Housing, Communities and Local Government (MHCLG), without a stated method. Plan for redaction and data preparation, which took two to three weeks for some pilot authorities, offer respondents an opt-out (about 5 per cent took it at Greater Cambridge), and measure your own time, including checking, before relying on any saving."},"confidence":"C","evidence_ids":["evd-gcsp-2025-planai-hours","evd-mhclg-2026-planai-efficiency","evd-gcsp-2026-ai-opt-out"],"as_at":"2026-10-21","sources_checked":true},{"id":"rul-pp-general-ai-summaries","when":{"any":["enb-m365-copilot","enb-azure-openai","enb-copilot-studio"]},"applies_to":["int-pp-03-ai-summaries"],"effect":{"kind":"warns","explanation":"A general AI platform can draft summaries of responses, but no council has published results from using one on a local plan consultation; the nearest evidence is the specialist PlanAI pilots, all with the developer involved. Keep the tool to drafting for officers, never the council's published summary or its answers, redact personal data before any processing outside your own tenancy, and record in the data protection impact assessment (DPIA) how officers check every summary."},"confidence":"C","evidence_ids":["evd-mhclg-2026-planai-efficiency","evd-gcsp-2026-ai-opt-out"],"as_at":"2026-10-21","sources_checked":true},{"id":"rul-pp-email-filing-free","when":{"any":["enb-pp-email-filing"]},"applies_to":["int-pp-03-response-filing"],"effect":{"kind":"reduces_effort","explanation":"The email filing automation from the Ministry of Housing, Communities and Local Government (MHCLG) is free and runs on Microsoft 365, so if your council uses Microsoft 365 there is no licence to procure; the cost is setting it up and checking the filing. The City of London, where 87 per cent of 2,000 comments came by email, tested it; the one to two months saved per consultation is MHCLG's estimate, not a measurement."},"confidence":"C","evidence_ids":["evd-cityoflondon-2025-email-automation"],"as_at":"2026-10-21","sources_checked":true},{"id":"rul-pp-consultation-platform","when":{"any":["enb-pp-commonplace"]},"applies_to":["int-pp-03-response-filing","int-pp-03-reach"],"effect":{"kind":"warns","explanation":"A digital consultation hub can take responses in one place: Cotswold reported 755 respondents and a 40 per cent cut in officer time inputting or categorising responses in a pilot, self-reported with no before figure. Keep email and paper routes open and counted the same, and test any consultation system end to end before it opens: Castle Point had to repeat a consultation after a technology error."},"confidence":"C","evidence_ids":["evd-cotswold-2022-officer-time-consultation","evd-castlepoint-2025-reg19-rerun"],"as_at":"2026-10-21","sources_checked":true},{"id":"rul-pp-examination-charges","when":{},"applies_to":["int-pp-06-examination-budget","int-pp-12-plan-budget"],"effect":{"kind":"warns","explanation":"Budget the examination from the days, not a round sum: Ribble Valley's Inspector's fees for one plan were £79,465.30 against an estimated £20,000, invoiced at a daily rate. New-system examinations are charged at £993 a day; a legacy examination keeps the 2006 daily amount, which Ribble Valley reported as £993 in 2019, so check which applies to your plan and confirm the current legacy amount with the Planning Inspectorate. Expect interim invoices: Ealing was told about every four months or at £10,000."},"confidence":"B","evidence_ids":["evd-ribblevalley-2019-examination-fees","evd-ribblevalley-2019-daily-rate","evd-ealing-2024-examination-invoicing"],"as_at":"2026-10-21","sources_checked":true},{"id":"rul-pp-no-person-scores","when":{},"applies_to":["int-pp-04-site-assessment","int-pp-03-ai-summaries","int-pp-03-reach"],"effect":{"kind":"warns","explanation":"Whatever tools you use, assess land, never people: site tools may list the published constraints a site falls within, but never score, rank or rate a landowner, promoter, respondent or objector, and responses are summarised by the point made, not by who made it. King's Lynn and West Norfolk said it was exploring AI for site analysis, with no tool, decision or result reported, so test any such tool against officers' own assessments before relying on it."},"confidence":"B","evidence_ids":["evd-kingslynn-2026-call-for-sites","evd-ribblevalley-2026-call-for-sites"],"as_at":"2026-10-21","sources_checked":true},{"id":"rul-prl-ai-notices","when":{"any":["enb-m365-copilot","enb-azure-openai","enb-copilot-studio"]},"applies_to":["int-prl-05-ai-decision-notice"],"effect":{"kind":"warns","explanation":"Your AI platform can draft a decision notice and licence schedule from the decision and reasons the licensing sub-committee or officer has recorded. No licensing use has been published; the nearest deployed example is in council housing repairs, where Barking and Dagenham's large language model drafts Awaab's Law summaries that staff review, with time saved estimated by the supplier. Take mandatory conditions, appeal rights and dates from fixed templates, and, under the Information Commissioner's draft guidance, record in the data protection impact assessment (DPIA) how the officer's review stays meaningful."},"confidence":"C","evidence_ids":["evd-barkingdagenham-2026-ai-awaab-summaries","evd-ico-2026-adm-guidance"],"as_at":"2026-10-21","sources_checked":true},{"id":"rul-prl-payment-routes","when":{"any":["enb-govuk-pay"]},"applies_to":["int-prl-03-online-apply","int-prl-07-tens-notices","int-prl-08-personal-online"],"effect":{"kind":"warns","explanation":"If your online licensing forms take payment through GOV.UK Pay or any other provider, check that the payment integration keeps working when either side is upgraded. Runnymede could no longer take licensing applications online through GOV.UK when its payment system became incompatible with GOV.UK's upgraded payment system, and returned to paper and email."},"confidence":"B","evidence_ids":["evd-runnymede-2022-online-applications-lost"],"as_at":"2026-10-21","sources_checked":true},{"id":"rul-prl-no-person-scores","when":{},"applies_to":["int-prl-09-visit-programme","int-prl-08-personal-online"],"effect":{"kind":"warns","explanation":"Whatever data or tools you use, list premises for officers to visit from facts about the premises, and never score, rank or rate a licence holder, supervisor, personal licence holder or premises user: whether a person meets the legal tests is an officer's or the sub-committee's decision. Runnymede's own inspection risk assessment includes confidence in management, a judgement about the operator, with no validation reported; leave such criteria out of any automated list."},"confidence":"B","evidence_ids":["evd-runnymede-2022-risk-assessed-inspections"],"as_at":"2026-10-21","sources_checked":true},{"id":"rul-prl-levy-split","when":{},"applies_to":["int-prl-02-levy","int-prl-12-live-reporting"],"effect":{"kind":"warns","explanation":"Report levy receipts, permitted expenses, the police share and your remainder apart, and never the gross levy as council money: at least 70 per cent of the net amount goes to the police body at the proportion you set. Where your police body hands back its share by local agreement, as Tower Hamlets reports, record it as income under that agreement, when received, not as a statutory split."},"confidence":"B","evidence_ids":["evd-towerhamlets-2026-levy-income","evd-homeoffice-2026-late-night-levy-total"],"as_at":"2026-10-21","sources_checked":true},{"id":"rul-prl-combined-budgets","when":{},"applies_to":["int-prl-02-cost-account","int-prl-12-live-reporting"],"effect":{"kind":"warns","explanation":"If your licensing budget combines Licensing Act, gambling, taxi and other licences, split it before judging premises licensing: East Cambridgeshire's 77 per cent cost recovery covers every licence type, with Licensing Act work about 22 per cent of resources, and Swale's 'licensing and gambling' income covers several licence types. Taxi figures belong to taxi licensing, and Licensing Act and Gambling Act figures are never added."},"confidence":"B","evidence_ids":["evd-eastcambs-2025-licensing-cost-recovery","evd-swale-2024-licence-fee-income","evd-derbyshiredales-2023-net-cost"],"as_at":"2026-10-21","sources_checked":true},{"id":"rul-prl-reportable-outcomes","when":{},"applies_to":["int-prl-12-live-reporting","int-prl-09-visit-programme"],"effect":{"kind":"warns","explanation":"Before relying on your licensing system for reports, check that it records inspection outcomes and the ground for each suspension in fields it can report. Lancaster's licensing software cannot report how many inspections found compliance, and York's suspension count does not say whether licences were suspended for unpaid fees or after reviews."},"confidence":"B","evidence_ids":["evd-lancaster-2024-software-no-compliance-report","evd-york-2025-premises-suspensions"],"as_at":"2026-10-21","sources_checked":true},{"id":"rul-scl-fixmystreet-reports","when":{"any":["enb-hw-fixmystreet"]},"applies_to":["int-scl-05-one-report-route"],"effect":{"kind":"reduces_effort","explanation":"If you already take reports through FixMyStreet, the reporting route may be mostly configuration: Bromley's handled almost 70 per cent of its street scene reports, and Brent moved to it from another app. Expect duplicates, which made Bromley's fly-tipping reports outnumber actual incidents, and slow uptake if residents are used to another app, as in Brent. Keep a phone route."},"confidence":"B","evidence_ids":["evd-bromley-2022-ft-fixmystreet-share","evd-brent-2024-fixmystreet-replaces-lcs"],"as_at":"2026-10-21","sources_checked":true},{"id":"rul-scl-love-clean-streets","when":{"any":["enb-scl-love-clean-streets"]},"applies_to":["int-scl-05-one-report-route","int-scl-06-response-times"],"effect":{"kind":"warns","explanation":"A case study quoted in the 2017 Litter Strategy, involving the app's supplier, says online reporting cost Lewisham £1.10 a report against £5.10 for a phone complaint, and that its response fell from 3 days to under a day; it is not an evaluation. When Brent replaced Love Clean Streets, residents kept using the old app for a time, so plan any switch with residents and keep a phone route."},"confidence":"C","evidence_ids":["evd-lewisham-2017-online-report-cost","evd-lewisham-2017-lcs-response-days","evd-brent-2024-fixmystreet-replaces-lcs"],"as_at":"2026-10-21","sources_checked":true},{"id":"rul-scl-sensor-savings","when":{"any":["enb-scl-bigbelly","enb-scl-reen-sensors"]},"applies_to":["int-scl-07-fill-sensors"],"effect":{"kind":"warns","explanation":"Kingston anticipated no savings within its existing contract from compacting bins and sensors, and put the minimum revenue provision at about £101,000 a year; Cambridge's sensor trial cut a daily round but used the staff time elsewhere, with no saving figure; Thurrock's compacting bin pilot reported no results. Count a saving only when a round, vehicle or post comes out, and compare it with the capital and licence costs first."},"confidence":"C","evidence_ids":["evd-kingston-2017-smart-bins-no-contract-saving","evd-cambridge-2025-bin-sensors-rounds-six-to-five","evd-thurrock-2017-big-belly-pilot-10"],"as_at":"2026-10-21","sources_checked":true},{"id":"rul-scl-ai-sorting","when":{"any":["enb-m365-copilot","enb-azure-openai","enb-copilot-studio"]},"applies_to":["int-scl-05-ai-sort"],"effect":{"kind":"warns","explanation":"General AI tools can be set up to suggest a report's type and team, but no council in the evidence does this for street cleansing. Islington's AI repair-report agent is a trial with a human officer reviewing every request and no published results, and research found Birmingham supplied no data protection impact assessment (DPIA) for its AI triage tools when asked. Test the tool against officers' own sorting and complete a DPIA before use."},"confidence":"C","evidence_ids":["evd-islington-2026-repairs-ai-agent-human-review","evd-warwick-2025-ai-triage-risks"],"as_at":"2026-10-21","sources_checked":true},{"id":"rul-scl-self-monitoring","when":{},"applies_to":["int-scl-11-own-surveys","int-scl-10-outcome-spec"],"effect":{"kind":"warns","explanation":"Whatever system holds the results, contractor self-monitoring on the day of sweeping flatters them: Haringey's contractor reported 99.82 per cent of locations at grade B or above for litter while the council's own surveys found 5.7 per cent of sites below standard. Check contract performance against the council's own randomised surveys before relying on it."},"confidence":"C","evidence_ids":["evd-haringey-2022-veolia-self-monitoring-99-8","evd-haringey-2022-ni195-2021-22"],"as_at":"2026-10-21","sources_checked":true},{"id":"rul-scl-forms-payments","when":{"any":["enb-govuk-pay","enb-granicus-govservice","enb-jadu"]},"applies_to":["int-scl-06-paid-work","int-scl-05-one-report-route"],"effect":{"kind":"reduces_effort","explanation":"Your forms and payments platforms can take requests and payment for paid cleansing work and carry the reporting form, so these changes may be mostly configuration. Wirral's customer engagement platform contract covers forms, portals and payments integration; no street cleansing use was checked. Keep a phone route."},"confidence":"C","evidence_ids":["evd-wirral-2026-granicus"],"as_at":"2026-10-21","sources_checked":true},{"id":"rul-tx-nr3s-every-decision","when":{"any":["enb-tx-nafn-nr3s"]},"applies_to":["int-tx-03-pre-licence-checks","int-tx-09-duty-clocks"],"effect":{"kind":"warns","explanation":"The national register must be searched before every driver licence decision and renewal, and decisions relying on safeguarding or road safety information entered within five working days of telling the driver. Access is free; the National Anti-Fraud Network's other services are for its members. English authorities ran 245,200 searches in 2025/26, about 0.6 for each driver licence, but no published figure says whether entries are made in time, so measure your own."},"confidence":"B","evidence_ids":["evd-dft-2023-nr3s-no-access-fee","evd-dft-2026-nr3s-searches"],"as_at":"2026-10-21","sources_checked":true},{"id":"rul-tx-ai-notices","when":{"any":["enb-m365-copilot","enb-azure-openai","enb-copilot-studio"]},"applies_to":["int-tx-04-ai-notices"],"effect":{"kind":"warns","explanation":"Your AI platform can draft a driver decision notice from the licensing officer's or sub-committee's recorded decision. No taxi licensing use has been published; the nearest deployed example is in council housing repairs, where Barking and Dagenham's large language model drafts Awaab's Law summaries that staff review, with time saved estimated by the supplier. Take appeal rights and time limits from fixed templates, and, under the Information Commissioner's draft guidance, record in the data protection impact assessment (DPIA) how the officer's review stays meaningful."},"confidence":"C","evidence_ids":["evd-barkingdagenham-2026-ai-awaab-summaries","evd-ico-2026-adm-guidance"],"as_at":"2026-10-21","sources_checked":true},{"id":"rul-tx-online-payment-routes","when":{},"applies_to":["int-tx-03-online-apply"],"effect":{"kind":"warns","explanation":"Before relying on an online licensing route, check that your payment system works with it and that each payment matches its application. In premises licensing, Runnymede's Licensing Act 2003 report says it could no longer take licensing applications online through GOV.UK because its payment system was incompatible, adding paper and email work. Calderdale's reported savings from online taxi licensing are its own first-six-month figures, mostly a post not recruited, so measure your own before counting any."},"confidence":"C","evidence_ids":["evd-runnymede-2022-online-applications-lost","evd-calderdale-2026-online-licensing-savings"],"as_at":"2026-10-21","sources_checked":true},{"id":"rul-tx-no-person-scores","when":{},"applies_to":["int-tx-03-pre-licence-checks","int-tx-04-decision-record","int-tx-08-update-service","int-tx-08-intelligence"],"effect":{"kind":"warns","explanation":"Whatever system holds your licensing records, put every complaint, police notification and check on the licence file so the decision-maker sees the whole history, and never score, rank or rate a driver, operator or applicant: the fit and proper decision is a licensing officer's or sub-committee's judgement. Rotherham's separate, unconnected databases meant a licence was sometimes renewed while the driver was under investigation, and South Ribble's review found investigatory failings that might have affected its committee's decisions."},"confidence":"B","evidence_ids":["evd-rotherham-2015-separate-databases","evd-rotherham-2015-complaints-audit","evd-southribble-2020-licensing-review"],"as_at":"2026-10-21","sources_checked":true},{"id":"rul-tx-cctv-data-controller","when":{},"applies_to":["int-tx-05-cctv-policy"],"effect":{"kind":"warns","explanation":"If you require CCTV in licensed vehicles, the statutory guidance says you will in most cases be the data controller, so the data protection impact assessment (DPIA), the access rules and the download log are yours to run. Only 9 per cent of English licensing authorities required CCTV in private hire vehicles at 1 April 2026, and the cost falls on licence holders, so consult them first."},"confidence":"B","evidence_ids":["evd-dft-2020-standards-cctv-data-controller","evd-dft-2026-cctv-required","evd-bromsgrove-2025-cctv-licence-holder-survey"],"as_at":"2026-10-21","sources_checked":true},{"id":"rul-ts-ai-notices","when":{"any":["enb-m365-copilot","enb-azure-openai","enb-copilot-studio"]},"applies_to":["int-ts-10-ai-notice-drafts"],"effect":{"kind":"warns","explanation":"Your AI platform can draft a notice of intent from the trading standards manager's recorded proposal, and the final notice from the recorded decision after representations. No trading standards use has been published; the nearest deployed example is in council housing repairs, where Barking and Dagenham's large language model drafts Awaab's Law summaries that staff review, with time saved estimated by the supplier. Take amounts, periods and appeal rights from fixed templates, and, under the Information Commissioner's draft guidance, record in the data protection impact assessment (DPIA) how the manager's review stays meaningful."},"confidence":"C","evidence_ids":["evd-barkingdagenham-2026-ai-awaab-summaries","evd-ico-2026-adm-guidance"],"as_at":"2026-10-21","sources_checked":true},{"id":"rul-ts-ai-intake","when":{"any":["enb-m365-copilot","enb-azure-openai","enb-copilot-studio"]},"applies_to":["int-ts-02-ai-complaint-summary"],"effect":{"kind":"warns","explanation":"Your AI platform can draft complaint summaries for the intelligence officer. Keep it to summarising: the Local Government Association's 2026 playbook treats drafting validated by the person as its lowest-risk tier, but triage and routing as a higher tier needing service ownership and central oversight. The only council figure found is from revenues, a supplier's case study of AI email triage at Manchester. Do not let the summary replace the complaint as the record."},"confidence":"C","evidence_ids":["evd-lga-2026-agentic-playbook-tiers","evd-manchester-2026-netcall-inbox-assistant-fte"],"as_at":"2026-10-21","sources_checked":true},{"id":"rul-ts-call-blocker-estimates","when":{},"applies_to":["int-ts-04-call-blockers"],"effect":{"kind":"warns","explanation":"If you report money kept by residents with call blockers, say whose formula you used. Hertfordshire's £135,000 estimate came from the supplier's formula and call data, so it is supplier-based; it is residents' money, never council cash, and the council's own cost was the £8,400 it spent on units."},"confidence":"C","evidence_ids":["evd-hertfordshire-2018-call-blocker-payback"],"as_at":"2026-10-21","sources_checked":true},{"id":"rul-ts-national-funding","when":{},"applies_to":["int-ts-06-market-surveillance","int-ts-09-feed-plan","int-ts-12-funding-by-source"],"effect":{"kind":"warns","explanation":"Port, border and feed work is often paid for by national grant: Hillingdon's Heathrow vape work by a £750,000 National Trading Standards grant in 2024-25, invoiced quarterly, and Heart of the South West's feed inspections by about £120,000 of Food Standards Agency money through National Trading Standards. Check the grant terms before planning the work, report the grant apart from the General Fund, and never count it as a saving."},"confidence":"B","evidence_ids":["evd-hillingdon-2025-nts-port-grant","evd-hotsw-2026-feed-funding"],"as_at":"2026-10-21","sources_checked":true},{"id":"rul-ts-penalty-by-act","when":{},"applies_to":["int-ts-10-letting-penalty-procedure","int-ts-12-funding-by-source"],"effect":{"kind":"warns","explanation":"Record every letting agent penalty under the Act it was imposed under. Proceeds of tenant fee penalties may be used only for the Act's enforcement or the private rented sector, with the rest paid to the Secretary of State, while penalties for breaching letting agents' duty to publicise fees under the Consumer Rights Act 2015 s87 may be used for any of the council's functions. Barnet's draft 2025-26 annual report, with £123,800 imposed and £25,250 paid or on a payment plan, does not split the Acts, so it cannot show which rule applies to the money."},"confidence":"B","evidence_ids":["evd-barnet-2026-letting-fines-imposed","evd-barnet-2026-letting-fines-recovered"],"as_at":"2026-10-21","sources_checked":true},{"id":"rul-wd-booking-forms","when":{"any":["enb-govuk-pay","enb-civicapay","enb-access-paysuite","enb-granicus-govservice"]},"applies_to":["int-wd-03-booking-access","int-wd-04-charging-policy"],"effect":{"kind":"reduces_effort","explanation":"Your forms and payments platforms can take centre bookings, permit applications and payment for non-household waste, so these changes may be mostly configuration. Wirral's customer engagement platform contract covers forms, portals and payments integration; no centre deployment was checked. Keep a phone route: East Sussex proposed telephone booking for residents who cannot use the internet."},"confidence":"C","evidence_ids":["evd-wirral-2026-granicus","evd-eastsussex-2025-booking-eia-older-users"],"as_at":"2026-10-21","sources_checked":true},{"id":"rul-wd-planned-not-delivered","when":{},"applies_to":["int-wd-03-residency-check","int-wd-03-network-review"],"effect":{"kind":"warns","explanation":"Treat a centre saving as a plan until a payment falls: Derbyshire put a £230,000 residents-only saving in its 2021-22 budget, and it had not been delivered by July 2023, having been carried forward each year."},"confidence":"B","evidence_ids":["evd-derbyshire-2023-residency-saving-undelivered"],"as_at":"2026-10-21","sources_checked":true},{"id":"rul-wd-count-once","when":{},"applies_to":["int-wd-06-tonnage-to-payment","int-wd-09-credit-schedule","int-wd-12-outturn-once"],"effect":{"kind":"warns","explanation":"Count each disposal saving once across tiers: North London Waste Authority's forecast tonnage saving had its largest reduction from Waltham Forest, which the authority links to the borough's waste collection strategy, and its balances reduce the boroughs' levy; Merseyside's recycling credits are raised from its districts through the levy and paid back to them. Name the authority that caused a saving and record it there."},"confidence":"B","evidence_ids":["evd-nlwa-2026-residual-tonnage-saving","evd-mrwa-2026-recycling-credits-circular"],"as_at":"2026-10-21","sources_checked":true},{"id":"rul-wd-producer-payments-not-cost","when":{},"applies_to":["int-wd-10-assessment-check","int-wd-10-producer-income"],"effect":{"kind":"warns","explanation":"Producer payments are a modelled assessment, not a refund of your spend: North London Waste Authority's 2026/27 assessment covers about 83 per cent of its expected packaging costs, and Kent says its allocation does not cover its full cost. Report the gap, and never net the payment against the cost of a change."},"confidence":"B","evidence_ids":["evd-nlwa-2025-epr-cost-coverage","evd-kent-2026-epr-modelled-not-actual"],"as_at":"2026-10-21","sources_checked":true},{"id":"rul-wd-emissions-trading-not-law","when":{},"applies_to":["int-wd-01-joint-strategy","int-wd-08-risk-terms"],"effect":{"kind":"warns","explanation":"Emissions trading for energy from waste is policy, not law, and has no date: Kent's strategy priced about £16 million a year from January 2028, and its later briefing, which notes the expansion will not take place in 2028, modelled about £13.5 million a year passed through its contracts. Show it as a scenario, and check what your contracts' change-in-law terms would pass on."},"confidence":"B","evidence_ids":["evd-kent-2026-ets-forecast-cost","evd-kent-2026-ets-contract-passthrough"],"as_at":"2026-10-21","sources_checked":true},{"id":"rul-wd-contractor-reports","when":{},"applies_to":["int-wd-11-site-safety","int-wd-05-material-sales"],"effect":{"kind":"warns","explanation":"Check a contractor's own report against the source: Medway's centres contractor reported no non-conformances from Environment Agency inspections and gave safety figures that disagree between its text and its table, and the regulator's own reports were not seen. Obtain the regulator's reports, and reconcile contractors' income figures to your ledger."},"confidence":"C","evidence_ids":["evd-medway-2025-hwrc-ea-inspections","evd-medway-2025-hwrc-commodity-income"],"as_at":"2026-10-21","sources_checked":true},{"id":"rul-fin-ai-commentary","when":{"any":["enb-m365-copilot","enb-azure-openai","enb-copilot-studio","enb-google-workspace-gemini"]},"applies_to":["int-fin-05-ai-commentary"],"effect":{"kind":"warns","explanation":"Your AI platform can draft budget monitoring narrative from the ledger figures and the explanations budget holders record. No council has published this use for finance; the nearest deployed example is AI-drafted meeting minutes, which may be edited by hand or updated with further AI before an officer produces the published minutes; accuracy was not measured. Keep every figure from the ledger, never from the tool, remove detail about staff or individual care packages before drafting, and, under the Information Commissioner's draft guidance, record in the data protection impact assessment (DPIA) how the officer's review stays meaningful."},"confidence":"C","evidence_ids":["evd-west-berkshire-2025-minute-human-check","evd-ico-2026-adm-guidance"],"as_at":"2026-10-22","sources_checked":true},{"id":"rul-fin-erp-migration","when":{"any":["enb-oracle-fusion-financials","enb-unit4-erp","enb-technologyone-onecouncil","enb-sap-s4hana-cloud","enb-sap-s4hana-private","enb-d365-finance","enb-civica-financials","enb-sap-ecc"]},"applies_to":["int-fin-12-erp-assurance","int-fin-06-closedown-timetable","int-fin-07-audit-fee-plan"],"effect":{"kind":"warns","explanation":"Whichever finance system you run or move to, a migration affects the accounts and the audit as well as the finance team. Birmingham's auditor made a public interest report on its enterprise resource planning (ERP) finance system implementation, and Hillingdon's auditor estimated £68.4k of extra fee from its move between Oracle versions, alongside written recommendations covering the implementation. Agree the audit effect with your auditor before go-live, budget for it, and plan closedown around the migration."},"confidence":"B","evidence_ids":["evd-birmingham-2025-pir-erp","evd-hillingdon-2025-oracle-audit-fee","evd-hillingdon-2026-section-24-recommendations"],"as_at":"2026-10-22","sources_checked":true},{"id":"rul-fin-unit4-cloud","when":{"all":["enb-unit4-erp"]},"applies_to":["int-fin-12-erp-assurance"],"effect":{"kind":"adds_dependency","explanation":"If you run Unit4 on your own servers, check when that version stops being supported: Bury planned a 1 April 2026 go-live for the cloud version because its on-premises system would be unsupported after 2026, with some modules after go-live. The business case there was produced by the council's strategic partner, so its benefits are a plan, not a result."},"confidence":"C","evidence_ids":["evd-bury-2025-unit4-go-live"],"as_at":"2026-10-22","sources_checked":true},{"id":"rul-fin-technologyone","when":{"all":["enb-technologyone-onecouncil"]},"applies_to":["int-fin-12-erp-assurance","int-fin-05-forecast-accuracy"],"effect":{"kind":"warns","explanation":"A new finance system does not by itself bring financial discipline: an external assurance review of Worcestershire said its new TechnologyOne finance system is expected to strengthen controls and efficiency, but that financial discipline, risk management and performance oversight were not yet consistently embedded. Plan the monitoring and control changes alongside the system."},"confidence":"B","evidence_ids":["evd-worcestershire-2026-technologyone-controls"],"as_at":"2026-10-22","sources_checked":true},{"id":"rul-fin-shared-system-duplicates","when":{"all":["enb-unit4-erp"]},"applies_to":["int-fin-11-duplicate-check"],"effect":{"kind":"warns","explanation":"If several councils share one Business World system, a duplicate payment check and its audit may cover all of them: Cheltenham's internal audit of accounts payable found 73 suspected duplicate payments across the councils and organisations hosted on the system. Report each council's figures apart, and never add a shared total to a partner's own."},"confidence":"B","evidence_ids":["evd-cheltenham-2025-suspected-duplicate-payments"],"as_at":"2026-10-22","sources_checked":true},{"id":"rul-fin-payments-notice","when":{},"applies_to":["int-fin-11-pay-on-time"],"effect":{"kind":"warns","explanation":"Payments compliance notices under the Procurement Act 2023 apply in England from 1 January 2026 only to contracts awarded under that Act, but Nuneaton and Bedworth and Rugby both said they could not separate those payments from payments under older contracts, so their figures mix regimes. Tag each contract with its regime in your finance system so the notice says exactly what it covers. Lewisham notes that late payment interest figures are no longer reported, so keep your own record of interest paid."},"confidence":"B","evidence_ids":["evd-nuneaton-bedworth-2026-payment-compliance","evd-rugby-2026-payments-compliance-notice","evd-lewisham-2026-late-payment-interest-paid"],"as_at":"2026-10-22","sources_checked":true},{"id":"rul-trm-ai-summary","when":{"any":["enb-m365-copilot","enb-azure-openai","enb-copilot-studio","enb-google-workspace-gemini"]},"applies_to":["int-trm-11-ai-summary"],"effect":{"kind":"warns","explanation":"Your AI platform can draft a plain summary of a treasury report from figures the treasury manager has already checked. No treasury use has been published; the nearest evidence is a supplier's planning tool tested at Leeds and the government's Minute trial in democratic services. Take every figure from the checked report, never from the tool, and keep the summary at the Local Government Association (LGA) playbook's first tier, validated by the officer who approves it."},"confidence":"C","evidence_ids":["evd-leeds-2026-xylo-validation-time","evd-lga-2026-agentic-playbook-tiers"],"as_at":"2026-10-22","sources_checked":true},{"id":"rul-trm-ledger-reconcile","when":{"any":["enb-oracle-fusion-financials","enb-sap-s4hana-cloud","enb-sap-s4hana-private","enb-sap-ecc","enb-d365-finance","enb-unit4-erp","enb-technologyone-onecouncil","enb-civica-financials"]},"applies_to":["int-trm-11-reconcile","int-trm-05-daily-forecast"],"effect":{"kind":"adds_dependency","explanation":"If your treasury records sit outside your finance system, check that loans, investments and bank balances can be matched to the ledger each month and fed into the daily cash forecast without rekeying. Croydon's internal audit found monthly reconciliation between the treasury system and the ledger had slipped to the year end."},"confidence":"B","evidence_ids":["evd-croydon-2025-ia-treasury-substantial","evd-croydon-2025-cashflow-monthly"],"as_at":"2026-10-22","sources_checked":true},{"id":"rul-trm-pwlb-terms","when":{},"applies_to":["int-trm-06-pwlb-access","int-trm-08-proportionality"],"effect":{"kind":"warns","explanation":"HM Treasury's Public Works Loan Board (PWLB) lending terms are conditions of lending, not law, but a council that plans to buy assets primarily for financial return in any of the three years of its plans cannot borrow from the PWLB. Keep the PWLB Lending Access form up to date, update it when forecast borrowing moves by more than 10 per cent, and check the Debt Management Office's (DMO's) site for a newer version of the guidance than 23 November 2023 at each strategy review."},"confidence":"B","evidence_ids":["evd-hmt-2023-pwlb-delta-bar","evd-dmo-2026-delta-10pc-update","evd-dmo-2026-pwlb-guidance-still-2023"],"as_at":"2026-10-22","sources_checked":true},{"id":"rul-trm-hra-transfer","when":{},"applies_to":["int-trm-09-hra-apart","int-trm-07-counterparty-limits"],"effect":{"kind":"warns","explanation":"Interest the General Fund charges the Housing Revenue Account (HRA) for internal borrowing shows up twice: as an HRA cost and inside General Fund interest receivable. At Kensington and Chelsea it was £3.069m of £5.342m in 2025/26. Never add the two, and never report the charge as income to the council as a whole."},"confidence":"B","evidence_ids":["evd-rbkc-2026-hra-interest-split","evd-rbkc-2026-interest-receivable"],"as_at":"2026-10-22","sources_checked":true},{"id":"rul-trm-no-thresholds","when":{},"applies_to":["int-trm-12-own-metrics","int-trm-02-limits-monitored"],"effect":{"kind":"warns","explanation":"No regulations have specified thresholds for the capital risk metrics in the Local Government Act 2003, so a council's own figures cannot show a threshold breach; the government's consultation of 28 May to 6 August 2026 is a proposal, and no response had been published by 22 October 2026. Recheck before each strategy is approved."},"confidence":"B","evidence_ids":["evd-mhclg-2026-crm-outcome-not-published","evd-mhclg-2026-consultation-borrowing-growth"],"as_at":"2026-10-22","sources_checked":true},{"id":"rul-trm-adviser-advice","when":{},"applies_to":["int-trm-10-joint-adviser","int-trm-07-counterparty-limits"],"effect":{"kind":"warns","explanation":"Whatever adviser you use, record its credit lists, forecasts and model wording as advice, check them against your own criteria, and keep the decision with your officers. One adviser's warning about Thurrock in July 2022 moved lending across many councils at once."},"confidence":"C","evidence_ids":["evd-thurrock-2023-adviser-lending-warning","evd-croydon-2025-adviser-credit-list"],"as_at":"2026-10-22","sources_checked":true},{"id":"rul-ia-ai-drafting","when":{"any":["enb-m365-copilot","enb-azure-openai","enb-copilot-studio","enb-google-workspace-gemini"]},"applies_to":["int-ia-03-ai-test-design","int-ia-04-ai-report-draft"],"effect":{"kind":"warns","explanation":"Your AI platform can help auditors draft testing schedules and report narrative, but only from the agreed scope or the auditor's recorded findings. North East Lincolnshire reports using AI to design testing schedules, without a measured result; no council reports AI-drafted audit reports. Keep ratings and actions out of the AI's hands, never use it for fraud investigation files, and, under the Information Commissioner's draft guidance, record in the data protection impact assessment (DPIA) how the auditor's review stays meaningful."},"confidence":"C","evidence_ids":["evd-nelc-2026-ai-testing-schedules","evd-ico-2026-adm-guidance","evd-lga-2026-agentic-playbook-tiers"],"as_at":"2026-10-22","sources_checked":true},{"id":"rul-ia-finance-extracts","when":{"any":["enb-oracle-fusion-financials","enb-sap-s4hana-cloud","enb-d365-finance","enb-unit4-erp","enb-technologyone-onecouncil","enb-civica-financials","enb-sap-ecc","enb-sap-s4hana-private"]},"applies_to":["int-ia-03-data-analytics"],"effect":{"kind":"warns","explanation":"If your finance system can give internal audit read-only extracts of whole populations, such as payments and changes to supplier bank details, auditors can test them against their own rules instead of sampling. Rotherham is starting from staff skills in spreadsheets, and Hammersmith and Fulham was still considering where continuous auditing could apply; neither reports a result. Agree read-only access and the fields each test needs, and refer any possible fraud to the counter-fraud team as a lead."},"confidence":"C","evidence_ids":["evd-rotherham-2025-data-analytics-start","evd-hammersmith-fulham-2025-continuous-audit"],"as_at":"2026-10-22","sources_checked":true},{"id":"rul-ia-matches-are-leads","when":{},"applies_to":["int-ia-06-nfi-leads","int-ia-06-local-matching"],"effect":{"kind":"warns","explanation":"Treat every data match as a lead for an officer, never a finding: the National Fraud Initiative (NFI) report says no assumption of fraud or error can be made from a match until it is investigated. Record each outcome, make sure the person is told before a discount, benefit or tenancy changes (at the service's own step for National Fraud Initiative matches), and never add estimated or notional values to amounts identified or recovered; only money paid is cash, to the service it belongs to."},"confidence":"B","evidence_ids":["evd-nfi-2025-matches-are-leads","evd-nfi-2025-estimated-prevented"],"as_at":"2026-10-22","sources_checked":true},{"id":"rul-ia-no-person-scores","when":{},"applies_to":["int-ia-01-risk-register","int-ia-02-risk-based-plan","int-ia-03-data-analytics","int-ia-06-fraud-risk-assessment","int-ia-06-local-matching"],"effect":{"kind":"warns","explanation":"Whatever data or tools you use, rate risks, systems, processes and transactions, never people. A national data matching exercise may not be used to find patterns that suggest nothing more than someone's potential to commit fraud in future, and the same line applies to any local matching or analytics. Chelmsford's fraud risk assessment works by process area, which is the model to follow."},"confidence":"B","evidence_ids":["evd-nfi-2025-matches-are-leads","evd-chelmsford-2026-fraud-risk-assessment"],"as_at":"2026-10-22","sources_checked":true},{"id":"rul-ia-one-tracker","when":{},"applies_to":["int-ia-05-action-tracker","int-ia-11-auditor-response"],"effect":{"kind":"warns","explanation":"Put internal audit, external audit and inspection recommendations in one tracker with owners and due dates. Bedford's inspectors recommended exactly that, and Rotherham's audit system already sends reminders before due dates and weekly overdue alerts copied to directors. Close high-priority actions only on evidence an auditor has checked."},"confidence":"B","evidence_ids":["evd-bedford-2026-recommendations-timely","evd-rotherham-2025-automated-reminders"],"as_at":"2026-10-22","sources_checked":true},{"id":"rul-ia-shared-service-money","when":{},"applies_to":["int-ia-12-resourcing-and-model"],"effect":{"kind":"warns","explanation":"If you share internal audit or counter-fraud with other councils, say whose budget each figure is. Each council's contribution is real money between councils, but for the partnership as a whole it is a transfer, and the recharge to your own services is a transfer too. Spelthorne's move to a shared service was a planned cost increase for more days, not a saving; the Medway and Gravesham service splits planned days about 64 to 36 per cent."},"confidence":"B","evidence_ids":["evd-spelthorne-2024-siap-cost","evd-medway-gravesham-2025-shared-service-split"],"as_at":"2026-10-22","sources_checked":true},{"id":"rul-ins-ai-letters","when":{"any":["enb-m365-copilot","enb-azure-openai","enb-copilot-studio","enb-google-workspace-gemini"]},"applies_to":["int-ins-07-ai-decision-letter"],"effect":{"kind":"warns","explanation":"Your AI platform can draft a liability decision letter from the claims officer's recorded decision and reasons. No council insurance use has been published; the nearest deployed example is in council housing repairs, where Barking and Dagenham's large language model drafts Awaab's Law summaries that staff review, with time saved estimated by the supplier. Take the claimant's options from fixed templates, never let the tool assess evidence or value a claim, and, under the Information Commissioner's draft guidance, record in the data protection impact assessment (DPIA) how the officer's review stays meaningful."},"confidence":"C","evidence_ids":["evd-barkingdagenham-2026-ai-awaab-summaries","evd-ico-2026-adm-guidance"],"as_at":"2026-10-22","sources_checked":true},{"id":"rul-ins-no-claimant-scores","when":{},"applies_to":["int-ins-07-service-evidence","int-ins-07-decision-record","int-ins-06-limitation-clock","int-ins-11-claims-learning"],"effect":{"kind":"warns","explanation":"Whatever claims system, insurer or claims handler you use, do not adopt a score, rank or rating of a claimant's honesty, likelihood of fraud or litigiousness, or of an employee's conduct, as part of handling claims. Some councils' reports describe fraud risk ratings of claims, and some councils share claims data with insurers and other councils to detect fraud: treat these as evidence of risk. A match or flag is a lead for a claims officer to look into; it never decides a claim, and fraud found is not cash until recovered."},"confidence":"B","evidence_ids":["evd-stockport-2023-fraud-flags-repudiated","evd-lambeth-2026-claims-data-shared-fraud"],"as_at":"2026-10-22","sources_checked":true},{"id":"rul-ins-premium-causes","when":{},"applies_to":["int-ins-03-programme-tender","int-ins-02-total-cost-of-risk"],"effect":{"kind":"warns","explanation":"Before reporting a lower premium as a saving, check why it fell. A long-term agreement discount, a softer market or a higher deductible is not a process saving, and a long-term agreement does not fix the price: Bedford's insurers all broke theirs in 2023. A higher deductible moves claims into the insurance fund, so compare the total cost of risk over several years, as Leicester's combined budget for premiums and claims within the deductible allows."},"confidence":"B","evidence_ids":["evd-bedford-2023-renewal-cost","evd-southampton-2025-lta-discount","evd-leicester-2022-deductible-budget-cut"],"as_at":"2026-10-22","sources_checked":true},{"id":"rul-ins-schools-not-saving","when":{},"applies_to":["int-ins-05-schools-choice","int-ins-05-recharge-basis"],"effect":{"kind":"warns","explanation":"If maintained schools move to the Risk Protection Arrangement, the council's recharge income and its premium both fall: do not report it as a saving. Set the number of schools your scheme needs to stay viable before schools choose, as Nottinghamshire found too late, and fund any liabilities that stay with the council."},"confidence":"B","evidence_ids":["evd-nottinghamshire-2022-schools-rpa-threshold","evd-cumberland-2025-rpa-decision-deferred"],"as_at":"2026-10-22","sources_checked":true},{"id":"rul-ins-erp-recharges-income","when":{"any":["enb-oracle-fusion-financials","enb-sap-s4hana-cloud","enb-d365-finance","enb-unit4-erp","enb-technologyone-onecouncil","enb-civica-financials"]},"applies_to":["int-ins-05-recharge-basis","int-ins-10-recoveries"],"effect":{"kind":"warns","explanation":"If your finance system holds the insurance recharges and recoveries, set them up by account (General Fund, Housing Revenue Account, schools) so transfers are never reported as savings, and recognise claim income when the claim is confirmed rather than when cash arrives after the year end, the error East Sussex's auditor found in 2023/24."},"confidence":"B","evidence_ids":["evd-towerhamlets-2024-recharge-method","evd-eastsussex-2024-insurance-income-cutoff"],"as_at":"2026-10-22","sources_checked":true},{"id":"rul-ins-highways-not-twice","when":{},"applies_to":["int-ins-07-service-evidence","int-ins-11-mitigation-fund","int-ins-12-annual-report"],"effect":{"kind":"warns","explanation":"Highways claims appear in the insurance report and in highways reports. Count repudiation rates, claims paid and legal fees for highways claims once: Stockport's highways repudiation rate and Peterborough's highways share of settlement spend are the same claims seen from two services."},"confidence":"B","evidence_ids":["evd-stockport-2024-highways-claims-repudiation","evd-peterborough-2026-highways-share-of-spend"],"as_at":"2026-10-22","sources_checked":true},{"id":"rul-lmo-ai-research","when":{"any":["enb-lmo-lexisnexis-ai-research","enb-m365-copilot","enb-azure-openai","enb-copilot-studio"]},"applies_to":["int-lmo-02-ai-research"],"effect":{"kind":"warns","explanation":"An AI research tool can find and summarise law and cases for your lawyers. The only council evidence is a supplier's client story, in which South Tyneside's users estimated savings of 30 minutes to several hours a task; it is not an independent measure. Check every authority it returns against the source before relying on it, keep it off standards matters, protect legal professional privilege in the contract, and, under the Information Commissioner's draft guidance, record in the data protection impact assessment (DPIA) how the lawyer's review stays meaningful."},"confidence":"C","evidence_ids":["evd-southtyneside-lexisai-time-saved","evd-ico-2026-adm-guidance"],"as_at":"2026-10-22","sources_checked":true},{"id":"rul-lmo-ai-notices","when":{"any":["enb-m365-copilot","enb-azure-openai","enb-copilot-studio","enb-google-workspace-gemini"]},"applies_to":["int-lmo-09-ai-decision-notice"],"effect":{"kind":"warns","explanation":"Your AI platform can draft a standards decision notice from the hearing sub-committee's recorded finding, reasons and action. No standards use has been published; the nearest deployed example is in council housing repairs, where Barking and Dagenham's large language model drafts Awaab's Law summaries that staff review, with time saved estimated by the supplier. Hearings are few, so the gain is small. Take the no-appeal statement and the Ombudsman route from fixed text, and record in the data protection impact assessment (DPIA) how the monitoring officer's check stays meaningful."},"confidence":"C","evidence_ids":["evd-barkingdagenham-2026-ai-awaab-summaries","evd-ico-2026-adm-guidance"],"as_at":"2026-10-22","sources_checked":true},{"id":"rul-lmo-case-system","when":{"any":["enb-lmo-dps-legal-case-management"]},"applies_to":["int-lmo-12-case-system-reporting","int-lmo-01-instruction-triage"],"effect":{"kind":"warns","explanation":"A legal case management system with a client portal can take instructions and record time by matter, as Hammersmith and Fulham planned in 2018. Before you rely on it, check that it holds the instructing service, matter type, deadlines and external spend as separate fields, and that internal audit can be given access to its reports: Croydon's auditors could not test triage or closure because they were not given access. A forecast cut in contract cost is cash only when the contract outturn falls, and time recording feeds recharges, which are transfers."},"confidence":"B","evidence_ids":["evd-lbhf-2018-client-portal","evd-lbhf-2018-case-management-cost","evd-croydon-2024-legal-portal-no-access"],"as_at":"2026-10-22","sources_checked":true},{"id":"rul-lmo-recharges-not-savings","when":{},"applies_to":["int-lmo-12-case-system-reporting","int-lmo-01-external-gatekeeper"],"effect":{"kind":"warns","explanation":"Whatever system you use, reconcile the legal recharge income budget with the directorates' legal budgets before the year starts: Croydon's audit found its 2023-24 recharge budget £700,400 above them. Recharges move money between the council's own budgets; a fall in recharges is a saving only where the legal service's own costs fall, and work brought in from outside lawyers is a saving only where external spend falls by more than the in-house cost added."},"confidence":"B","evidence_ids":["evd-croydon-2024-recharge-budget-mismatch","evd-croydon-2024-in-house-bundle-cost"],"as_at":"2026-10-22","sources_checked":true},{"id":"rul-lmo-no-person-scores","when":{},"applies_to":["int-lmo-01-instruction-triage","int-lmo-08-complaint-log","int-lmo-08-assessment-tests","int-lmo-04-case-review"],"effect":{"kind":"warns","explanation":"Whatever data or tools you use, triage legal matters by type, value and deadline, set by a lawyer, and order every list by date: never score, rank or rate a councillor's conduct or likelihood of breach, a complainant's credibility, a claimant's or defendant's likelihood to litigate, settle or pay, or an officer's performance from time recording. Croydon's auditors could not test triage, allocation or closure because they were not given access to the instructions portal. Standards complaint counts move with elections and councils count them differently, as BCP's reports show, so check any data before relying on it."},"confidence":"B","evidence_ids":["evd-croydon-2024-legal-portal-no-access","evd-bcp-2026-complaints-rise"],"as_at":"2026-10-22","sources_checked":true},{"id":"rul-lmo-home-addresses","when":{},"applies_to":["int-lmo-10-register"],"effect":{"kind":"warns","explanation":"Since 29 June 2026 a member's home address must be left out of the public register of interests unless the member asks in writing for it to be included, and out of the public register of members' names and addresses. Check that your register forms and website withhold addresses by default and state where an address is withheld; Gedling asked every councillor for explicit consent before publishing, and did the same for parish councils. Report registers as counts only, never an entry."},"confidence":"B","evidence_ids":["evd-gedling-2026-home-address-opt-in"],"as_at":"2026-10-22","sources_checked":true},{"id":"rul-dem-ai-minutes","when":{"any":["enb-m365-copilot","enb-azure-openai","enb-copilot-studio","enb-dem-iai-minute"]},"applies_to":["int-dem-08-ai-draft-minutes"],"effect":{"kind":"warns","explanation":"Your AI platform, or the government's Minute tool, can transcribe a public meeting and draft minutes for the clerk to check. Independent research in social work found AI transcription errors, including hallucinations, entering official records, so the clerk writes decisions, reasons and recorded votes from their own record and checks the whole draft against the recording. Do not use it for private items, planning committee meetings, hearings, or items deciding about a named member, whose record an appeal or challenge relies on, and complete a data protection impact assessment (DPIA) before use."},"confidence":"B","evidence_ids":["evd-ada-lovelace-2026-scribe-hallucinations","evd-west-berkshire-2025-minute-human-check"],"as_at":"2026-10-22","sources_checked":true},{"id":"rul-dem-modgov-dates","when":{"all":["enb-dem-civica-modgov"]},"applies_to":["int-dem-03-forward-plan-clock","int-dem-05-publication-clock","int-dem-08-decision-records","int-dem-12-live-reporting"],"effect":{"kind":"warns","explanation":"If your committee management system publishes agendas, decision records and the forward plan, check that it stores the date each document was made open and published, and take the quarterly figures from those dates rather than keeping them by hand. Bournemouth, Christchurch and Poole's contract covers report drafting, decision recording, scheduling and publication in one system. The date papers were open at the council's offices is the one the 1972 Act tests."},"confidence":"B","evidence_ids":["evd-bcp-2025-committee-management-contract"],"as_at":"2026-10-22","sources_checked":true},{"id":"rul-dem-contract-compare","when":{"all":["enb-dem-civica-modgov"]},"applies_to":["int-dem-05-system-contract"],"effect":{"kind":"warns","explanation":"Before renewing your committee management contract, compare its annual cost with the previous contract's, year by year, including any uplift by the retail prices index (RPI). Barnet's new contract total of £83,957 for up to five years sits beside £155,328 for the previous contract, whose length was not confirmed, so the totals are not a saving; Doncaster's new annual rate was slightly higher than before. Check you can export your records in open formats."},"confidence":"B","evidence_ids":["evd-barnet-2021-committee-software-contract","evd-barnet-2021-committee-software-previous-cost","evd-doncaster-2021-committee-system-direct-award"],"as_at":"2026-10-22","sources_checked":true},{"id":"rul-dem-hybrid-not-attendance","when":{},"applies_to":["int-dem-07-in-person-rules","int-dem-07-webcasting"],"effect":{"kind":"warns","explanation":"Hybrid meeting and webcasting technology lets people observe, and sometimes speak, from elsewhere, but it cannot make a remote member present in law: only members physically present attend, count towards the quorum and vote. The 2020 remote meeting regulations applied only to meetings before 7 May 2021, and the government's statement of 5 June 2025 is an intention, not law."},"confidence":"B","evidence_ids":["evd-east-sussex-2024-physical-attendance-required","evd-mhclg-2025-remote-attendance-intention","evd-bristol-2024-hybrid-chamber-capital-1m"],"as_at":"2026-10-22","sources_checked":true},{"id":"rul-dem-printing-consent","when":{},"applies_to":["int-dem-05-paperless-agendas"],"effect":{"kind":"warns","explanation":"Before you reduce the printing budget, record each member's consent to electronic summonses, which the law requires, and keep it in writing; agree paper copies for members with an accessibility need. Brighton & Hove's planned £11,000 cut assumed most members would keep using electronic papers; count it as cash only when the printing line falls in the outturn, net of any member devices bought to replace paper in the same year."},"confidence":"B","evidence_ids":["evd-brighton-2022-printing-budget-cut","evd-brighton-2022-printed-papers-accessibility"],"as_at":"2026-10-22","sources_checked":true},{"id":"rul-dem-no-person-scores","when":{},"applies_to":["int-dem-12-live-reporting","int-dem-08-ai-draft-minutes","int-dem-12-cost-and-structure"],"effect":{"kind":"warns","explanation":"Whatever system or AI tool you use, report meetings, decisions, call-ins, questions and petitions as counts for the council, never as a score, rank or rating of any councillor, officer, public speaker or petitioner, and never analyse what a speaker said for sentiment or likely position. Attendance is recorded by name as the law requires, but is reported only for the council as a whole. This is the product's people rule, a policy line, not a finding from evidence."},"confidence":"C","evidence_ids":[],"as_at":"2026-10-22","sources_checked":false},{"id":"rul-el-notify-email","when":{"any":["enb-rc-govuk-notify"]},"applies_to":["int-el-02-canvass-by-route","int-el-05-reapplication-notices"],"effect":{"kind":"reduces_effort","explanation":"If you use GOV.UK Notify, canvass emails and postal vote reapplication notices can go by email where you hold an address: Wolverhampton's electoral registration officer emailed 52,451 matched properties in the 2024 canvass and planned the postal vote write-out by Notify email. Make the emails look official and say how to check they are genuine, because the government's 2021 evaluation found electors did not trust emails that did not come from a GOV.UK address. Postage avoided is cost avoided unless the registration budget line falls."},"confidence":"B","evidence_ids":["evd-wolverhampton-2025-route1-email","evd-wolverhampton-2025-postal-vote-reapplication","evd-cabinet-office-2021-email-canvass-trust"],"as_at":"2026-10-22","sources_checked":true},{"id":"rul-el-no-person-scores","when":{},"applies_to":["int-el-02-local-data-match","int-el-02-canvass-by-route","int-el-03-review-tracker","int-el-07-eu-review-record"],"effect":{"kind":"warns","explanation":"Whatever data or tools you use, use matches only as leads for the electoral registration officer and order follow-up by date, never by a score, rank or rating of a person. Commercial and credit-record screening is used in some council tax discount reviews, such as Torbay's, but must not choose canvass routes, follow-up or reviews of entitlement. Doncaster's local matching used council datasets such as council tax to move properties to the lighter canvass route, adding or removing no one."},"confidence":"B","evidence_ids":["evd-torbay-2025-datatank-spd-review","evd-doncaster-2025-local-data-match-route1"],"as_at":"2026-10-22","sources_checked":true},{"id":"rul-el-ai-replies","when":{"any":["enb-m365-copilot","enb-azure-openai","enb-copilot-studio"]},"applies_to":["int-el-09-ai-enquiries"],"effect":{"kind":"warns","explanation":"Your AI platform can draft replies to general election enquiries from the council's published information. No electoral services use has been published; the nearest deployed example is in council housing repairs, where Barking and Dagenham's large language model drafts summaries that staff review, with time saved estimated by the supplier. Keep anything about a person's own registration, application or vote with an officer, and, under the Information Commissioner's draft guidance, record in the data protection impact assessment (DPIA) how the staff check stays meaningful."},"confidence":"C","evidence_ids":["evd-barkingdagenham-2026-ai-awaab-summaries","evd-ico-2026-adm-guidance"],"as_at":"2026-10-22","sources_checked":true},{"id":"rul-el-polling-tablets","when":{"all":["enb-el-modern-polling"]},"applies_to":["int-el-10-count-plan","int-el-06-id-awareness"],"effect":{"kind":"reduces_effort","explanation":"If presiding officers use polling station tablets, ballot paper accounts can arrive electronically at close of poll so discrepancies are followed up before the boxes reach the count, and ballot paper refusals and returns can be recorded as they happen. At Three Rivers the returning officer used Modern Polling in May 2023, in the council's own account, with no cost or saving given; its voter ID figures came from the supplier's report. The presiding officer still decides every refusal, and the returning officer every count decision: the tablet records the presiding officer's refusal after it is made and does not prompt or suggest any refusal."},"confidence":"C","evidence_ids":["evd-three-rivers-2023-modern-polling","evd-three-rivers-2023-voter-id-returned"],"as_at":"2026-10-22","sources_checked":true},{"id":"rul-el-software-ready","when":{},"applies_to":["int-el-12-standards-report","int-el-07-eu-review-record"],"effect":{"kind":"warns","explanation":"Check that your election management software holds each change in the law before it takes effect and before the next publication of the register. ONS left local authority figures out of its December 2025 electoral statistics because some councils' software had not been updated for franchise changes, and 29 per cent of officers surveyed named software functionality as an important challenge in the EU citizens' review. The Representation of the People Bill is a bill, not law: prepare, but do not change practice until a provision is enacted and commenced."},"confidence":"B","evidence_ids":["evd-ons-2026-la-electoral-statistics-withheld","evd-mhclg-2026-ems-functionality-challenge"],"as_at":"2026-10-22","sources_checked":true},{"id":"rul-el-records-limits","when":{},"applies_to":["int-el-02-local-data-match","int-el-05-decision-record"],"effect":{"kind":"warns","explanation":"The electoral registration officer may inspect council records such as council tax for registration duties, but since 16 January 2024 not for absent vote applications, so keep absent vote checks to the Department for Work and Pensions (DWP) check and evidence from the applicant. Count any council tax discounts removed from the same matching in council tax, not here: Medway's National Fraud Initiative work removed 349 single person discounts from matches drawn partly from the electoral roll, a council tax result."},"confidence":"B","evidence_ids":["evd-doncaster-2025-local-data-match-route1","evd-medway-2026-nfi-spd-removals"],"as_at":"2026-10-22","sources_checked":true},{"id":"rul-scr-ai-notes","when":{"any":["enb-m365-copilot","enb-azure-openai","enb-copilot-studio"]},"applies_to":["int-scr-06-ai-evidence-notes"],"effect":{"kind":"warns","explanation":"Your AI platform can transcribe a scrutiny evidence session and draft a note for the scrutiny officer to check. No scrutiny use has been published; the nearest is the government's Minute tool, trialled in council meetings, where West Berkshire says an officer creates the published minutes. Tell witnesses beforehand, keep the draft to what was said, never let it rate a witness, and record in the data protection impact assessment (DPIA) how the officer's check against the recording works."},"confidence":"B","evidence_ids":["evd-west-berkshire-2025-minute-human-check","evd-gds-2025-minute-trial-22-authorities"],"as_at":"2026-10-22","sources_checked":true},{"id":"rul-scr-no-person-scores","when":{},"applies_to":["int-scr-03-performance-digest","int-scr-12-impact-report","int-scr-08-ccfa-process"],"effect":{"kind":"warns","explanation":"Whatever data or tools you use, the work programme digest and the annual report describe services, decisions and recommendations, and the councillor call for action log records referrals and decisions, never a score, rank or league table of any councillor's or officer's attendance, questions or performance, or of any resident or witness, and never a rating of a referring councillor or the residents concerned. Inspectors found Bedford's scrutiny members were not always aware of performance issues: the answer is better information about services, not ratings of people."},"confidence":"B","evidence_ids":["evd-bedford-2026-performance-awareness"],"as_at":"2026-10-22","sources_checked":true},{"id":"rul-scr-commissioned-review","when":{},"applies_to":["int-scr-12-impact-report","int-scr-02-designated-support","int-scr-05-callin-rules","int-scr-07-recommendation-tracker"],"effect":{"kind":"warns","explanation":"If you commission a review of scrutiny from the Centre for Governance and Scrutiny or the Local Government Association, treat it as advice from an interested party, agree its terms of reference with members first, and record which recommendations you accept and why. In Bedford, members did not support a commissioned review's recommendations they said went beyond its terms of reference. York's action plan after its review did not support one recommendation, on named substitutes, and planned to add a dedicated scrutiny officer, to track recommendations with its committee management system's action tracking from May 2025 and to reinstate an annual report on impact by March 2026: plans, not shown as done. Southwark's call-in review drew on the Centre's guidance, which does not have the authority of government guidance. The Centre's own 2023 self-reported survey has 57 per cent of all respondents saying three quarters of recommendations are accepted and implemented, and the Centre warns of optimism bias."},"confidence":"C","evidence_ids":["evd-bedford-2026-cfgs-recs-not-supported","evd-york-2025-recommendation-tracking","evd-york-2025-dedicated-scrutiny-officer","evd-southwark-2024-callin-threshold-five","evd-cfgs-2023-recs-accepted-implemented"],"as_at":"2026-10-22","sources_checked":true},{"id":"rul-scr-health-referrals-ended","when":{},"applies_to":["int-scr-10-health-protocol","int-scr-11-joint-committees"],"effect":{"kind":"warns","explanation":"Check that terms of reference and shared protocols no longer describe a referral to the Secretary of State: referrals ended on 31 January 2024, and the route now is to ask the Secretary of State to consider calling in a proposal and to make representations if it is called in. The Southampton, Hampshire, Isle of Wight and Portsmouth framework still mentioned review by the Secretary of State elsewhere after its June 2024 revision, while Bath and North East Somerset updated its wording in January 2024."},"confidence":"B","evidence_ids":["evd-shiow-2024-joint-only-responds","evd-bathnes-2024-health-callin-request-wording"],"as_at":"2026-10-22","sources_checked":true},{"id":"rul-scr-no-remote-quorum","when":{},"applies_to":["int-scr-11-combined-authority","int-scr-11-joint-committees"],"effect":{"kind":"warns","explanation":"Do not plan quorum on remote attendance: it is not lawful at council, committee or combined authority meetings today, since the temporary 2020 regulations covered only meetings before 7 May 2021. Tees Valley Combined Authority's committee was quorate at every meeting in 2020/21 for the first time, which it put down to remote meetings and substitute members; of the two reasons the report gives, only substitute members can be repeated today."},"confidence":"B","evidence_ids":["evd-tvca-2021-quorate-remote"],"as_at":"2026-10-22","sources_checked":true},{"id":"rul-scr-cash-stays-with-service","when":{},"applies_to":["int-scr-07-recommendation-tracker","int-scr-04-predecision-protocol","int-scr-05-callin-rules"],"effect":{"kind":"warns","explanation":"If a recommendation, a pre-decision review or a call-in leads to a saving or to spending not going ahead, count it in the service or the budget that changes, never as a scrutiny saving, and never as cash unless a budget line falls. In Bedford the executive stopped a property purchase after a call-in that was not upheld; Hyndburn's committees released both called-in decisions in full, one of them a grant from a forecast underspend that belongs to its service."},"confidence":"B","evidence_ids":["evd-bedford-2026-callin-not-upheld","evd-hyndburn-2024-callins-released"],"as_at":"2026-10-22","sources_checked":true},{"id":"rul-mem-ai-replies","when":{"any":["enb-m365-copilot","enb-azure-openai","enb-copilot-studio"]},"applies_to":["int-mem-05-ai-reply-draft"],"effect":{"kind":"warns","explanation":"Your AI platform can draft a reply to a member from the answer a service has recorded. No council has published this use for members' enquiries; Kent discussed it without adopting a tool, and the nearest deployed example is in council housing repairs, where Barking and Dagenham's large language model drafts summaries that staff review, with time saved estimated by the supplier. Draft only from the service's record, never for an enquiry about a child, a safeguarding concern or a personal or sensitive matter sent to the proper officer, keep the officer's check meaningful, and record in the data protection impact assessment (DPIA) why the drafting is not automated decision-making (the Information Commissioner's draft guidance, under consultation, explains the test)."},"confidence":"C","evidence_ids":["evd-kent-2025-ai-enquiries","evd-barkingdagenham-2026-ai-awaab-summaries","evd-ico-2026-adm-guidance"],"as_at":"2026-10-22","sources_checked":true},{"id":"rul-mem-casework-system","when":{"any":["enb-mem-icasework","enb-mem-dynamics-casework"]},"applies_to":["int-mem-05-enquiry-log"],"effect":{"kind":"warns","explanation":"A casework or complaints system can log and track members' enquiries, but it does not on its own make replies faster: Lewisham's members portal handled 96 per cent of members' enquiries while on-time performance fell by 17 per cent as volumes rose, and Kent's portal uses its complaints form and is not a casework management tool. Set the response standard and the weekly overdue list with services before switching it on, and count the system's licences as money out."},"confidence":"B","evidence_ids":["evd-lewisham-2023-members-portal","evd-lewisham-2023-members-enquiry-timeliness","evd-kent-2025-member-portal-target","evd-greenwich-2025-casework-staffing"],"as_at":"2026-10-22","sources_checked":true},{"id":"rul-mem-pension-take-up","when":{},"applies_to":["int-mem-02-pension-ready","int-mem-01-decision-with-cost"],"effect":{"kind":"warns","explanation":"Budget employer pension contributions from the take-up you record, not from a guess: Bolsover planned £91,763.53 a year at full take-up, while Enfield heard of about £30,000 at about 10 per cent take-up. It is a new General Fund cost from 2026-27, with no additional funding in the government's estimate, and never a saving. Include it in every report on the allowances scheme."},"confidence":"B","evidence_ids":["evd-bolsover-2026-lgps-employer-cost","evd-enfield-2025-lgps-employer-cost-estimate","evd-cityoflondon-2025-lgps-national-employer-cost","evd-lbbd-2026-allowances-budget"],"as_at":"2026-10-22","sources_checked":true},{"id":"rul-mem-printing-once","when":{},"applies_to":["int-mem-07-devices-paperless"],"effect":{"kind":"warns","explanation":"Count a fall in printing for members' papers once, as the agenda printing benefit in the democratic services journey, and only when the agenda printing and postage line in the General Fund falls in the outturn, net of any member devices bought to replace paper in the same year. Brighton & Hove's planned £11,000 cut appears in both services' evidence, and East Hampshire's £22,710 is spend before the change, not a saving."},"confidence":"B","evidence_ids":["evd-brightonhove-2022-printing-budget-reduction","evd-brighton-2022-printing-budget-cut","evd-east-hants-2025-agenda-printing-22710"],"as_at":"2026-10-22","sources_checked":true},{"id":"rul-mem-no-person-scores","when":{},"applies_to":["int-mem-09-absence-clock","int-mem-04-required-training","int-mem-05-enquiry-log","int-mem-08-safety-protocol"],"effect":{"kind":"warns","explanation":"Whatever data or tools you use, never score, rank or rate a councillor's attendance, training, conduct or casework, or a resident's likelihood of being abusive. Attendance dates and training completion are facts used to contact a member privately or offer a session, never a league table; City of Lincoln's committee bar rests on training attended, and Cheshire East's safety measures rest on reporting and assessment of specific threats with the police, not on ratings of people."},"confidence":"B","evidence_ids":["evd-lincoln-2025-mandatory-committee-training","evd-cheshireeast-2025-safety-measures-approved"],"as_at":"2026-10-22","sources_checked":true},{"id":"rul-mem-police-adviser","when":{},"applies_to":["int-mem-08-safety-protocol"],"effect":{"kind":"warns","explanation":"Tell every member who their police force's elected official adviser is and how to reach them, and agree a named police contact: in the Local Government Association (LGA)'s 2026 survey, a self-reported survey by membership bodies reported in trade press, only 56 per cent of responding councillors in England and Wales knew of the adviser, and 78 per cent of UK respondents felt some personal risk in the role. Prosecution is for the police, the Crown Prosecution Service and the courts."},"confidence":"D","evidence_ids":["evd-lga-2026-feoa-awareness","evd-lga-2026-debate-not-hate-personal-risk","evd-lga-2026-threats-of-violence","evd-cheshireeast-2025-named-police-contact"],"as_at":"2026-10-22","sources_checked":true},{"id":"rul-cus-ai-assistant-person","when":{"any":["enb-cus-icsai-assistant","enb-cus-ebi-chatbot","enb-copilot-studio","enb-azure-openai"]},"applies_to":["int-cus-02-ai-voice","int-cus-03-ai-webchat"],"effect":{"kind":"warns","explanation":"Your AI assistant can answer general questions and route calls and chats, but keep a person reachable on request, send anything about homelessness, safety or an emergency to a person at once, and test accuracy yourself on real questions, not only with the supplier. Research by the University of Warwick warns that AI routing of people needing housing support risks wrong routing, discrimination and digital exclusion. Count contacts handled as contacts, not cash, and complete a data protection impact assessment (DPIA) first."},"confidence":"C","evidence_ids":["evd-warwick-2025-ai-triage-risks","evd-southcambs-2025-chatbot-accuracy","evd-derby-2026-ai-enquiries"],"as_at":"2026-10-22","sources_checked":true},{"id":"rul-cus-copilot-call-notes","when":{"any":["enb-m365-copilot","enb-azure-openai"]},"applies_to":["int-cus-02-ai-call-notes"],"effect":{"kind":"warns","explanation":"Your AI platform can transcribe a call and draft the note, and Buckinghamshire reports minutes saved on each call wrap in a case study written with the supplier. Independent research found AI transcription errors, including hallucinations, entering official records, so the adviser checks every draft before it is saved, and the tool is not used on calls passed into a statutory first step such as homelessness or safeguarding. Complete a data protection impact assessment (DPIA) first."},"confidence":"C","evidence_ids":["evd-buckinghamshire-copilot-call-wrap","evd-ada-lovelace-2026-scribe-hallucinations"],"as_at":"2026-10-22","sources_checked":true},{"id":"rul-cus-crm-recount","when":{"any":["enb-granicus-govservice","enb-jadu","enb-salesforce","enb-nec-citizen-access","enb-civica-openportal"]},"applies_to":["int-cus-03-integrated-forms","int-cus-06-knowledge-base","int-cus-07-closed-loop","int-cus-11-failure-demand"],"effect":{"kind":"warns","explanation":"If you move to a new customer relationship management or forms platform, state how you count first contact resolution, progress chasing and digital contacts before and after, because a new system changes what is recorded. Buckinghamshire's figures after its migration give no baseline or method, and East Cambridgeshire's change of definition means its before and after cannot be compared. Reconcile integrated form submissions with the records created in each service's system."},"confidence":"B","evidence_ids":["evd-buckinghamshire-2026-first-call-resolution","evd-eastcambs-2026-fcr-counting-change","evd-nwleics-2026-integrated-forms-hours"],"as_at":"2026-10-22","sources_checked":true},{"id":"rul-cus-unit-cost-notional","when":{},"applies_to":["int-cus-03-integrated-forms","int-cus-02-ai-voice","int-cus-03-ai-webchat","int-cus-04-assisted-digital"],"effect":{"kind":"warns","explanation":"Cost per contact figures, such as the 2012 benchmark of £2.83 a call, £0.15 an online transaction and £8.62 face to face that Shropshire quoted in 2023, are estimates from an interested party, not savings. Multiplying contacts moved online by the difference is notional and never cash: money moves only when a staffing or contract line falls in the outturn, as Oldham's planned restructure shows it must, net of redundancy costs."},"confidence":"C","evidence_ids":["evd-shropshire-2023-unit-cost","evd-oldham-2025-restructure-saving"],"as_at":"2026-10-22","sources_checked":true},{"id":"rul-cus-card-payments","when":{"any":["enb-govuk-pay","enb-civicapay","enb-access-paysuite"]},"applies_to":["int-cus-12-contracts","int-cus-02-call-capacity"],"effect":{"kind":"warns","explanation":"If your contact centre takes card payments by phone through your payments platform, include those payments in the council's yearly card payment assurance against the industry standard (PCI DSS, a standard, not law), which information and communications technology (ICT) and digital owns, and follow up internal audit findings: Oldham's internal audit gave a Weak or Limited opinion on the council's card payment compliance in 2025, council-wide, not on phone payments only. Card transaction charges are money out and can rise with card use, as Spelthorne's 2024-25 provisional outturn shows."},"confidence":"B","evidence_ids":["evd-oldham-2025-pci-dss-weak-limited","evd-spelthorne-2025-cserv-postage-saving"],"as_at":"2026-10-22","sources_checked":true},{"id":"rul-cus-no-person-scores","when":{},"applies_to":["int-cus-02-ai-voice","int-cus-03-ai-webchat","int-cus-02-ai-call-notes","int-cus-02-call-capacity","int-cus-11-complaints-learning","int-cus-11-failure-demand"],"effect":{"kind":"warns","explanation":"Whatever system or AI tool you use, never score, rank, predict or rate a caller, customer or complainant: no vulnerability, sentiment, emotion, voice or behavioural scoring, no tool-generated persistent or vexatious contact flags, and no rating of advisers by tool. Route by topic and service, count contacts, measure waits and ask people for satisfaction ratings, which rate the process, not a person. Research by the University of Warwick warns that AI routing of people needing housing support risks wrong routing, discrimination and digital exclusion; the rule itself is the product's people rule, a policy line, not a finding from evidence."},"confidence":"C","evidence_ids":["evd-warwick-2025-ai-triage-risks"],"as_at":"2026-10-22","sources_checked":true},{"id":"rul-com-ai-drafts","when":{"any":["enb-m365-copilot","enb-azure-openai","enb-copilot-studio","enb-google-workspace-gemini"]},"applies_to":["int-com-04-ai-press-drafts"],"effect":{"kind":"warns","explanation":"Your AI platform can draft press releases from reports the council has already published. Councils trying this report occasional inaccuracies, and the only time savings published are a team's own estimates, so have the press officer check every fact, figure and quotation against the source and approve each release, enter no personal data, generate no image or voice of a real person, keep a record of AI-assisted releases, and complete a data protection impact assessment (DPIA) before use."},"confidence":"C","evidence_ids":["evd-west-oxfordshire-ai-draft-accuracy","evd-maldon-2026-genai-human-approval"],"as_at":"2026-10-22","sources_checked":true},{"id":"rul-com-print-offsets","when":{},"applies_to":["int-com-06-print-review","int-com-06-statutory-notices"],"effect":{"kind":"warns","explanation":"Before counting a saving from printing your magazine less, check two things beside it: the advertising income it earned, which Broxtowe expected to lose with reduced distribution, and any statutory notices it carried, which other services would then pay to place in the local press, as Greenwich argued. Count the print saving only when the budget line falls in the outturn; show any advertising income lost beside it as income lost, never netted into it; and record the notice cost against the services that must publish.","benefit_id":"ben-com-06-print-cash"},"confidence":"B","evidence_ids":["evd-broxtowe-2022-newsletter-ad-income","evd-greenwich-2015-s4a-statutory-notice-cost"],"as_at":"2026-10-22","sources_checked":true},{"id":"rul-com-account-split","when":{},"applies_to":["int-com-12-publicity-account"],"effect":{"kind":"warns","explanation":"Your publicity account may include recruitment advertising and other costs that are not communications' own: at Redbridge staff advertising was the largest line. Split recruitment advertising, statutory notices, campaigns paid by services or grants and recharges before reading the total as communications spend, and count each cost once."},"confidence":"B","evidence_ids":["evd-redbridge-2015-staff-advertising","evd-redbridge-2015-publicity-account-total"],"as_at":"2026-10-22","sources_checked":true},{"id":"rul-com-social-access","when":{},"applies_to":["int-com-05-social-governance"],"effect":{"kind":"warns","explanation":"Whatever social media management tool you use, check who can reach each corporate account outside it and whether people who have left still have access: Shropshire's internal audit found most users had direct access outside its tool and 21 leavers still recorded with access. Add social media access to the leavers' checklist and review access each quarter."},"confidence":"B","evidence_ids":["evd-shropshire-2024-social-media-direct-access-79pc","evd-shropshire-2024-social-media-leavers-access"],"as_at":"2026-10-22","sources_checked":true},{"id":"rul-com-no-person-scores","when":{},"applies_to":["int-com-04-media-log","int-com-05-social-governance","int-com-10-change-comms","int-com-11-residents-survey"],"effect":{"kind":"warns","explanation":"Whatever social listening, media monitoring, survey or analytics tool you use, report content, channels and groups, never a score, rank, rating or profile of any resident, commenter, follower, journalist, councillor or member of staff, and never attach sentiment or risk scores to an identifiable account. This is the product's people rule, a policy line, not a finding from evidence; its grade does not rest on evidence."},"confidence":"C","evidence_ids":[],"as_at":"2026-10-22","sources_checked":false},{"id":"rul-foi-ai-drafts","when":{"any":["enb-m365-copilot","enb-azure-openai","enb-copilot-studio","enb-foi-wigan-ai-foi"]},"applies_to":["int-foi-02-ai-clarify","int-foi-07-ai-draft-response"],"effect":{"kind":"warns","explanation":"Your AI platform, or a tool like Wigan's, can draft clarification emails and responses, but independent research in social work found AI transcription errors, including hallucinations, entering official records. Draft only after the officer has recorded the decision, take the rights wording from fixed text, have the officer approve every email and response, keep a record of what AI drafted, and complete a data protection impact assessment (DPIA) first. No council has published a measured outcome."},"confidence":"C","evidence_ids":["evd-ada-lovelace-2026-scribe-hallucinations","evd-wigan-2026-ai-foi-tool"],"as_at":"2026-10-22","sources_checked":true},{"id":"rul-foi-copilot-search","when":{"any":["enb-m365-copilot"]},"applies_to":["int-foi-03-ai-search"],"effect":{"kind":"warns","explanation":"If services use Copilot to find information for requests (Southampton's report recommends using it to collate information, which goes further than this change, where it only finds documents), the officer opens every document it returns and still decides whether the council holds the information and must record where they searched. Check that searches cover every system where the information may be held, and never answer that information is not held on the strength of an AI search alone."},"confidence":"B","evidence_ids":["evd-southampton-2025-copilot-recommendation"],"as_at":"2026-10-22","sources_checked":true},{"id":"rul-foi-case-system-dates","when":{"any":["enb-foi-fivium-case-management","enb-foi-aptean-respond","enb-mem-icasework"]},"applies_to":["int-foi-03-service-clock","int-foi-08-review-log","int-foi-12-statistics"],"effect":{"kind":"warns","explanation":"If your case system holds requests, reviews and regulator cases, take the quarterly statistics from its dates rather than keeping figures by hand, and log internal reviews on their own workflow. Rossendale's internal audit found discrepancies between reported and actual figures, and Liverpool found internal reviews lost among overdue requests. Bury bought a system with built-in timescales and reminders, expecting but not measuring efficiencies."},"confidence":"C","evidence_ids":["evd-rossendale-2025-internal-audit-foi","evd-liverpool-2025-reviews-in-overdue","evd-bury-2026-new-case-management-system"],"as_at":"2026-10-22","sources_checked":true},{"id":"rul-foi-redaction-testing","when":{},"applies_to":["int-foi-06-ai-redaction"],"effect":{"kind":"warns","explanation":"Before you rely on redaction software, test it on your own documents, including scanned pages, and count missed and excess redactions. Reading found its redaction software's limitations only in user acceptance testing, after procurement, and later that it did not meet requirements. Keep an officer review of every page, and write the testing into the contract."},"confidence":"B","evidence_ids":["evd-reading-2025-redaction-software-limitations","evd-reading-2026-redaction-software-failed"],"as_at":"2026-10-22","sources_checked":true},{"id":"rul-foi-no-requester-scores","when":{},"applies_to":["int-foi-01-ai-triage","int-foi-02-ai-clarify","int-foi-04-cost-estimates","int-foi-12-statistics"],"effect":{"kind":"warns","explanation":"Whatever system or AI tool you use, never score, rank, profile or label a requester: not their likely vexatiousness, motive, identity or campaign membership, and not whether they used AI to write a request. Aggregating requests and refusing a request as vexatious are decisions an officer makes about requests. Report refusals, reviews and complaints as counts for the council, never by requester or by member of staff. This is the product's people rule, a policy line, not a finding from evidence; its grade does not rest on evidence."},"confidence":"C","evidence_ids":[],"as_at":"2026-10-22","sources_checked":false},{"id":"rul-sar-ai-redaction-review","when":{"any":["enb-sar-automated-redaction-croydon","enb-m365-copilot","enb-azure-openai"]},"applies_to":["int-sar-06-ai-redaction-suggestions"],"effect":{"kind":"warns","explanation":"An automated or AI redaction tool can mark possible third-party information, but it does not decide what is withheld: an officer must read every page and decide every redaction. Reading's redaction software showed limitations in user acceptance testing that were not apparent when it was bought, so test any tool on your own records, counting missed and excess redactions, before use. Complete a data protection impact assessment (DPIA), and make sure the supplier cannot train on your records."},"confidence":"B","evidence_ids":["evd-reading-2025-redaction-software-limitations","evd-reading-2026-redaction-software-failed","evd-croydon-2025-ai-redaction-tender"],"as_at":"2026-10-22","sources_checked":true},{"id":"rul-sar-ediscovery-holds","when":{"any":["enb-sar-microsoft-ediscovery"]},"applies_to":["int-sar-05-ediscovery-search","int-sar-05-search-record"],"effect":{"kind":"reduces_effort","explanation":"If your council runs Microsoft 365, its e-discovery tools can search email and documents across the tenancy for the terms an officer sets; Bury reported improved timeliness from wider use, without a measure. Make sure information and communications technology (ICT) places a hold on relevant mailboxes when a request arrives: Epsom and Ewell deletes leavers' mailboxes 30 to 60 days after they leave unless ICT is told a request is in progress. Limit search access to named information governance staff and log every search."},"confidence":"B","evidence_ids":["evd-bury-2026-ediscovery-improved-timeliness","evd-epsom-ewell-2026-mailbox-deletion"],"as_at":"2026-10-22","sources_checked":true},{"id":"rul-sar-case-system-dates","when":{"any":["enb-sar-dapian-case-management","enb-mem-icasework"]},"applies_to":["int-sar-03-clock-and-extensions","int-sar-10-complaint-clock","int-sar-12-live-reporting"],"effect":{"kind":"warns","explanation":"If you use a case management system for information requests, check that it holds the dates the law now sets: the relevant time (after identity or any fee), the dates a pause began and ended, the date and reasons of each extension notice, and the 30-day acknowledgement of complaints to the council. A system built for freedom of information may count working days and lack these fields. Bury's new system has built-in statutory timescales; its effect was not measured."},"confidence":"C","evidence_ids":["evd-bury-2026-new-case-management-system"],"as_at":"2026-10-22","sources_checked":true},{"id":"rul-sar-two-routes","when":{},"applies_to":["int-sar-10-complaint-procedure","int-sar-08-response-pack","int-sar-04-refusal-standard","int-sar-09-rights-decisions"],"effect":{"kind":"warns","explanation":"Refusals and responses must tell the person they can complain to the council and to the Information Commission, and seek a judicial remedy (UK GDPR Arts 12(4) and 15(1)); your web pages and procedures should say the same. Neither complaint is a condition of the other: since 19 June 2026 a person can complain to the Information Commission whether or not they have complained to the council (Data Protection Act 2018 s165(2)). For comparison, York's complaint page, read in October 2026, says a concern must be raised with the council before it is escalated to the regulator, and Epsom and Ewell's committee paper of 5 February 2026, written before the duty began, described the change as removing the public's automatic right to go straight to the regulator."},"confidence":"C","evidence_ids":["evd-york-2026-raise-with-council-first","evd-epsom-ewell-2026-misread-right-to-regulator"],"as_at":"2026-10-22","sources_checked":true},{"id":"rul-sar-no-blanket-extension","when":{},"applies_to":["int-sar-03-clock-and-extensions"],"effect":{"kind":"warns","explanation":"Whatever system you use, an extension must be made for each request, by a notice stating the reasons, within one month of the relevant time, and only where complexity or the number of requests makes it necessary. Kent reports an automatic extension for every special educational needs request, without saying whether each had a notice with reasons; the law gives no power to extend a category without one."},"confidence":"B","evidence_ids":["evd-kent-2026-sen-sar-automatic-extension"],"as_at":"2026-10-22","sources_checked":true},{"id":"rul-sar-no-person-scores","when":{},"applies_to":["int-sar-01-recognise-and-log","int-sar-04-refusal-standard","int-sar-12-live-reporting","int-sar-06-ai-redaction-suggestions"],"effect":{"kind":"warns","explanation":"Whatever system or AI tool you use, count requests, pages, days and redactions, never people: do not score, rank, flag or predict any requester as vexatious, likely to complain or likely to litigate, and do not rate any data subject or officer. A refusal is about the request and the evidence for it. This is the product's people rule, a policy line, not a finding from evidence."},"confidence":"C","evidence_ids":[],"as_at":"2026-10-22","sources_checked":false},{"id":"rul-eqd-ai-translation","when":{"any":["enb-m365-copilot","enb-azure-openai","enb-google-workspace-gemini","enb-copilot-studio"]},"applies_to":["int-eqd-08-machine-translation"],"effect":{"kind":"warns","explanation":"Your AI platform can draft translations of general information such as leaflets, web pages and signs. Have a qualified translator or fluent officer check every translation before it is used: no council source found measures machine translation accuracy, and Middlesbrough's contract notice does not say who checks. Never use it for letters or notices about a person, for interpreting a conversation, or in place of British Sign Language, and complete a data protection impact assessment (DPIA) first."},"confidence":"C","evidence_ids":["evd-middlesbrough-2025-ai-translation-contract","evd-peterborough-2024-machine-translation-explored","evd-kcl-2025-council-ai-interpreting-prototype"],"as_at":"2026-10-22","sources_checked":true},{"id":"rul-eqd-gpg-deadline","when":{"all":["enb-eqd-govuk-gpg-service"]},"applies_to":["int-eqd-10-gpg-on-time"],"effect":{"kind":"warns","explanation":"The government's gender pay gap service records the date each report is submitted, and shows late filings publicly: for a council, the figures at the 31 March snapshot are due by 30 March the following year. Oldham and North Warwickshire filed their 2024 to 2025 reports on 8 May 2025, Dacorum one day late, and Waverley its 2025 to 2026 report on 9 April 2026. Put the deadline on the calendar and file on the council's own site as well."},"confidence":"B","evidence_ids":["evd-oldham-2025-gpg-submitted-late","evd-northwarwickshire-2025-gpg-submitted-late","evd-dacorum-2025-gpg-submitted-late","evd-waverley-2026-gpg-submitted-late"],"as_at":"2026-10-22","sources_checked":true},{"id":"rul-eqd-no-inference","when":{},"applies_to":["int-eqd-02-monitoring-standard","int-eqd-09-declarations","int-eqd-10-voluntary-gaps"],"effect":{"kind":"warns","explanation":"Whatever system or AI tool you use, never fill gaps in equality data by inferring a person's sex, ethnicity, religion, disability or age from their name, image, voice or behaviour: that is profiling. Report 'not known' as it is, publish equality figures only for groups of 10 or more, and never use a declaration in a decision about the person. This is the product's people rule, a policy line, not a finding from evidence."},"confidence":"C","evidence_ids":[],"as_at":"2026-10-22","sources_checked":false},{"id":"rul-eqd-interpreting-mode","when":{},"applies_to":["int-eqd-08-language-contract","int-eqd-08-bsl-formats"],"effect":{"kind":"warns","explanation":"Moving interpreting from face to face to telephone or video can make bookings easier to fill, but it is a change of channel, not cash saved, unless a budget line falls, and it must never remove the support a deaf or disabled person needs as an adjustment. Peterborough reported face-to-face interpreters harder to secure, with bookings offered as video calls; the Ombudsman found fault where Kent did not provide appropriate communication support."},"confidence":"C","evidence_ids":["evd-peterborough-2024-interpreting-fulfilment","evd-kent-2025-lgo-bsl-financial-assessment"],"as_at":"2026-10-22","sources_checked":true},{"id":"rul-eqd-ats-screening","when":{},"applies_to":["int-eqd-10-voluntary-gaps","int-eqd-09-declarations"],"effect":{"kind":"warns","explanation":"If an action plan uses AI or applicant tracking features to check job adverts for gendered language, as Wyre Forest plans, keep the tool to the wording of adverts and role profiles. Applicant tracking systems can also screen and rank applicants: never switch that on, because automated screening of job applicants is a risk, and recruitment decisions are HR's."},"confidence":"B","evidence_ids":["evd-wyreforest-2026-action-plan-ai-job-adverts"],"as_at":"2026-10-22","sources_checked":true},{"id":"rul-pol-ai-consult-themes","when":{"any":["enb-m365-copilot","enb-azure-openai","enb-copilot-studio","enb-pp-planai"]},"applies_to":["int-pol-04-ai-themes"],"effect":{"kind":"warns","explanation":"Your AI platform, or a consultation analysis tool such as PlanAI, can draft theme codes and summaries of free-text responses. Check every theme assignment: in the government's own evaluation reviewers made no change to the AI's themes for only 73 per cent of responses. Read every response from an organisation in full, remove names before analysis, offer respondents an opt-out, complete a data protection impact assessment (DPIA), and never use it for a consultation another Act requires before a decision about a person, school, licence or property."},"confidence":"C","evidence_ids":["evd-iai-2025-consult-tool-evaluation","evd-mhclg-2026-oxfordshire-lgr-consult-ai-human-checked","evd-gcsp-2026-ai-opt-out"],"as_at":"2026-10-22","sources_checked":true},{"id":"rul-pol-dashboard-not-verification","when":{},"applies_to":["int-pol-07-live-reporting","int-pol-06-data-verification"],"effect":{"kind":"warns","explanation":"A dashboard, in Power BI or any other tool, shows figures faster but does not check them. Oldham moved its corporate reporting to Power BI and PowerPoint after its system ended, and its internal audit then gave limited assurance, finding key performance indicator (KPI) data from services unverified. Keep data accuracy statements and sample checks against source records whatever tool you use."},"confidence":"B","evidence_ids":["evd-oldham-2022-corvu-licence-ended","evd-oldham-2025-ia-kpi-data-not-verified","evd-oldham-2025-ia-performance-management-limited"],"as_at":"2026-10-22","sources_checked":true},{"id":"rul-pol-system-annual-cost","when":{},"applies_to":["int-pol-06-system-contract"],"effect":{"kind":"warns","explanation":"Before you buy, renew or end a performance system, compare the annual cost of each option, including implementation and staff time. Melton's first year cost £30,495, of which £11,995 was implementation; Herefordshire's contract is up to £87,000 over three years; Oldham ended a £17,832 licence and its auditors later recommended a permanent replacement. Count a licence saving only when the licence line falls in the outturn and no new cost replaces it."},"confidence":"B","evidence_ids":["evd-melton-2024-performance-risk-software","evd-herefordshire-2024-performance-system-award","evd-oldham-2022-corvu-licence-ended","evd-oldham-2025-ia-performance-management-limited"],"as_at":"2026-10-22","sources_checked":true},{"id":"rul-pol-single-data-list","when":{},"applies_to":["int-pol-08-returns-register"],"effect":{"kind":"warns","explanation":"Before your team starts work on a data request from central government, check it against the Single Data List: councils are not obliged to provide datasets that are not on it, and changes should come with six months' notice. The list is guidance; the duty to make each return comes from its own enactment, such as s230 of the Local Government Act 1972."},"confidence":"B","evidence_ids":["evd-mhclg-2026-sdl-not-obliged-off-list","evd-mhclg-2026-sdl-six-months-notice"],"as_at":"2026-10-22","sources_checked":true},{"id":"rul-pol-outcomes-framework-not-duty","when":{},"applies_to":["int-pol-09-benchmarking","int-pol-06-golden-thread"],"effect":{"kind":"warns","explanation":"The Local Outcomes Framework is a policy paper, not a duty, and says it adds no new reporting requirement. Some of its metrics are placeholders: Kent counted 17 of 133 in July 2026. Use its metrics where they fit your own priorities, compare with your statistical neighbours rather than league tables, and label any figure from the retired Data Explorer of the Office for Local Government (Oflog) as history, with its date."},"confidence":"B","evidence_ids":["evd-mhclg-2026-lof-no-new-reporting-requirement","evd-kent-2026-lof-133-metrics-17-placeholders","evd-mhclg-2026-lof-statistical-neighbours-comparison","evd-mhclg-2024-oflog-closure-decision"],"as_at":"2026-10-22","sources_checked":true},{"id":"rul-pol-no-person-scores","when":{},"applies_to":["int-pol-04-ai-themes","int-pol-04-survey-method","int-pol-06-golden-thread","int-pol-07-live-reporting"],"effect":{"kind":"warns","explanation":"Whatever survey, dashboard or AI tool you use, report responses, indicators and actions as counts for the area, groups or services, never as a score, rank, prediction or profile of any resident, consultee, survey respondent, employee or councillor. Weight surveys by area or group, never by person, and stop the golden thread at the team. This is the product's people rule, a policy line, not a finding from evidence."},"confidence":"C","evidence_ids":[],"as_at":"2026-10-22","sources_checked":false},{"id":"rul-hr-ai-adverts","when":{"any":["enb-m365-copilot","enb-azure-openai","enb-google-workspace-gemini","enb-copilot-studio"]},"applies_to":["int-hr-02-ai-adverts"],"effect":{"kind":"warns","explanation":"Your AI platform can draft job adverts from a role profile the recruiting manager has approved. Government guidance warns that AI in recruitment can produce discriminatory advertising and unfair bias, so a person approves every advert, no applicant information goes into the tool, and it is never used to sift, score or rank applications. Complete a data protection impact assessment (DPIA) before use."},"confidence":"B","evidence_ids":["evd-dsit-2024-ai-recruitment-risk","evd-maldon-2026-genai-human-approval"],"as_at":"2026-10-22","sources_checked":true},{"id":"rul-hr-ats-no-sifting","when":{"all":["enb-hr-tribepad-ats"]},"applies_to":["int-hr-02-ai-adverts","int-hr-12-systems-contract"],"effect":{"kind":"warns","explanation":"If your applicant tracking system offers automated shortlisting, ranking or scoring of applicants, keep it switched off: government guidance identifies a risk of unfair bias at every stage of recruitment. People on the panel shortlist and decide. Compare the contract's annual cost with what it replaces, and check the published value: Hertfordshire's notices gave £450,000, then £200,000, then £450,000 again."},"confidence":"B","evidence_ids":["evd-hertfordshire-2025-ats-contract-award","evd-dsit-2024-ai-recruitment-risk"],"as_at":"2026-10-22","sources_checked":true},{"id":"rul-hr-ai-policy-answers","when":{"any":["enb-m365-copilot","enb-azure-openai","enb-google-workspace-gemini","enb-copilot-studio"]},"applies_to":["int-hr-12-ai-policy-answers"],"effect":{"kind":"warns","explanation":"Your AI platform can answer staff questions from the council's published HR policies, but test its accuracy with staff before launch and sample answers each month: South Cambridgeshire's customer chatbot reached its accuracy target only after staff testing fixed wrong answers. Keep it to published policies, send anything about a person's own case to HR, record nothing on personnel files, and never let it decide about staff."},"confidence":"C","evidence_ids":["evd-southcambs-2025-chatbot-accuracy","evd-spelthorne-2026-no-autonomous-decisions"],"as_at":"2026-10-22","sources_checked":true},{"id":"rul-hr-erp-count-once","when":{"any":["enb-sap-s4hana-cloud","enb-sap-s4hana-private","enb-oracle-fusion-financials","enb-unit4-erp","enb-technologyone-onecouncil","enb-d365-finance","enb-civica-financials"]},"applies_to":["int-hr-12-systems-contract","int-hr-12-workforce-reporting"],"effect":{"kind":"warns","explanation":"If your HR and payroll run inside your finance system, the contract is reported under HR, payroll, finance and information and communications technology (ICT): count it once. Compare the annual cost with the previous contract, not totals over different terms: Oxford's current contract is about £79,000 a year over ten years, and South Kesteven's proposed one was recommended at about £16,000 a year more than its budget. Take workforce figures from the same system, with the method stated."},"confidence":"B","evidence_ids":["evd-oxford-2026-hr-payroll-current-contract","evd-southkesteven-2025-hr-payroll-contract","evd-derby-2026-hr-payroll-contract-ats"],"as_at":"2026-10-22","sources_checked":true},{"id":"rul-hr-agency-budget-route","when":{},"applies_to":["int-hr-02-agency-control","int-hr-01-establishment"],"effect":{"kind":"warns","explanation":"Agency costs fall on the hiring service's budget, and recruitment costs are often recharged to services, so HR and the service may both report the same fall. Count a fall in agency spend once, in the service's staffing budget, and only when the work is still done. A vacancy factor in the budget is an assumption, not a saving, and a fall in a recharge is a saving only if the cost behind it fell."},"confidence":"B","evidence_ids":["evd-southampton-2025-agency-budget-route","evd-runnymede-2023-recruitment-recharge"],"as_at":"2026-10-22","sources_checked":true},{"id":"rul-hr-no-person-scores","when":{},"applies_to":["int-hr-07-attendance-conversations","int-hr-07-due-list","int-hr-02-ai-adverts","int-hr-12-workforce-reporting","int-hr-12-ai-policy-answers"],"effect":{"kind":"warns","explanation":"Whatever system or AI tool you use, never score, rank, predict or rate an employee or job applicant: no absence trigger scores such as the Bradford factor, no automated sifting of applications, and no monitoring of what staff do or ask. Maldon's internal audit records monthly Bradford factor reports that its auditors did not test for equality effects, and government guidance warns of bias in AI recruitment tools. Report the workforce as counts for the council."},"confidence":"B","evidence_ids":["evd-maldon-2023-bradford-factor","evd-dsit-2024-ai-recruitment-risk"],"as_at":"2026-10-22","sources_checked":true},{"id":"rul-pay-element-control","when":{"any":["enb-pay-mhr-itrent","enb-pay-zellis-hcm"]},"applies_to":["int-pay-03-deduction-controls","int-pay-01-run-checks"],"effect":{"kind":"warns","explanation":"Whatever HR and payroll system you run, statutory deductions depend on how its payroll elements are set up. Oldham found tax and National Insurance applied wrongly to a redundancy payment because one element was set up incorrectly, and its interface files to the ledger have balanced since December 2025, alongside new staff, an HR rebuild plan and a system optimisation programme. Change elements only under a recorded, tested change, and reconcile the payroll to the ledger every run."},"confidence":"B","evidence_ids":["evd-oldham-2025-redundancy-tax-ni-error","evd-oldham-2026-payroll-audit-limited"],"as_at":"2026-10-22","sources_checked":true},{"id":"rul-pay-renewal-compare","when":{"any":["enb-pay-mhr-itrent","enb-pay-zellis-hcm"]},"applies_to":["int-pay-12-systems-and-model"],"effect":{"kind":"warns","explanation":"Before renewing your HR and payroll system, compare its annual cost year by year with the previous contract. South Kesteven's recommended renewal cost £16,000 a year more than its budget; Bury's framework price is reported against a direct contract, not its previous cost, so it is cost avoided; Wirral's planned £100k a year saving gives no previous cost. Count cash only when the outturn shows the annual cost fell."},"confidence":"B","evidence_ids":["evd-southkesteven-2025-hr-payroll-contract","evd-bury-2024-itrent-framework-price","evd-wirral-2023-zellis-early-transfer-saving"],"as_at":"2026-10-22","sources_checked":true},{"id":"rul-pay-erp-phasing","when":{"any":["enb-oracle-fusion-financials","enb-sap-s4hana-cloud","enb-sap-s4hana-private","enb-unit4-erp","enb-technologyone-onecouncil","enb-d365-finance"]},"applies_to":["int-pay-12-systems-and-model"],"effect":{"kind":"warns","explanation":"If payroll is to move onto your enterprise resource planning (ERP) system, implementation is money out, often capital, and the planned savings count only at outturn. Brighton & Hove chose a £2.75 million first phase re-procuring HR, payroll and finance systems instead of an ERP estimated at over £10 million, planning about £0.572 million a year of savings by year four against £0.339 million a year of borrowing repayments. Count an ERP system once across finance, HR and information and communications technology (ICT)."},"confidence":"B","evidence_ids":["evd-brighton-hove-2024-corporate-systems-capital"],"as_at":"2026-10-22","sources_checked":true},{"id":"rul-pay-ai-queries","when":{"any":["enb-m365-copilot","enb-azure-openai","enb-copilot-studio"]},"applies_to":["int-pay-01-ai-query-drafts"],"effect":{"kind":"warns","explanation":"Your AI platform can draft replies to general payroll questions from your published policies, but no council was found doing this for payroll, and the time savings quoted for Copilot are a supplier's estimate. Keep the tool away from pay and pension records, never let it answer about a person's own pay, deductions, statutory pay or pension, have a payroll officer approve every reply, and complete a data protection impact assessment (DPIA) first."},"confidence":"C","evidence_ids":["evd-cityoflondon-2025-copilot-time-value","evd-spelthorne-2026-no-autonomous-decisions","evd-gedling-2026-ai-not-decide"],"as_at":"2026-10-22","sources_checked":true},{"id":"rul-pay-no-person-scores","when":{},"applies_to":["int-pay-01-run-checks","int-pay-04-ssp-calc","int-pay-10-overpayments","int-pay-11-member-data-checks","int-pay-12-accuracy-reporting"],"effect":{"kind":"warns","explanation":"Whatever system you use, check payments, records and processes, never people. Do not compute absence trigger scores such as the Bradford factor, which Maldon's audit records weighting each employee's sickness, or any fraud, attendance or ill-health likelihood score on staff or pensioners. National Fraud Initiative payroll matches are leads for a named officer to check: in England they led to 38 dismissals or resignations in 2022 to 2024 and detected payroll fraud that rounds to £0.0 million."},"confidence":"B","evidence_ids":["evd-maldon-2023-bradford-factor","evd-cabinet-office-2025-nfi-payroll-outcomes-england"],"as_at":"2026-10-22","sources_checked":true},{"id":"rul-ict-m365-renewal","when":{"all":["enb-ict-microsoft-365"]},"applies_to":["int-ict-02-licence-renewal"],"effect":{"kind":"warns","explanation":"If your Microsoft 365 agreement is due for renewal, compare the new yearly cost with what you pay now, year by year, before you sign. Kirklees's recommended move to E5 would raise its client licence spend from £1.301m to £1.737m in year 1 and £2.062m by year 3, and Warwickshire expected £0.306m to £0.468m a year above budget from per-licence rises; discounts in early years are lower prices, not savings, and products a new tier replaces save money only when their own contracts end."},"confidence":"B","evidence_ids":["evd-kirklees-2025-microsoft-licence-spend","evd-warwickshire-2024-microsoft-renewal-increase"],"as_at":"2026-10-22","sources_checked":true},{"id":"rul-ict-azure-consumption","when":{"all":["enb-azure"]},"applies_to":["int-ict-04-cloud-cost-control"],"effect":{"kind":"warns","explanation":"If you run systems on Azure, set a consumption budget for each system before you migrate and read the billing each month. Oldham's 2022 call-off grew from a projected £598,950 to £1,027,950 after two further consumption awards as more systems moved, and its data centre exit savings were not yet quantified. Count a saving only when hosting, lease, maintenance or energy lines fall; reservation discounts are lower prices."},"confidence":"B","evidence_ids":["evd-oldham-2025-azure-consumption-overrun","evd-oldham-2025-datacentre-exit"],"as_at":"2026-10-22","sources_checked":true},{"id":"rul-ict-copilot-tenancy","when":{"any":["enb-m365-copilot","enb-copilot-studio","enb-azure-openai","enb-google-workspace-gemini"]},"applies_to":["int-ict-11-staff-ai-assistant"],"effect":{"kind":"warns","explanation":"Your AI platform can draft and summarise for staff inside your own tenancy. Keep it there under terms that bar training on your data, require the member of staff to check every output, and never use it to draft a decision notice or decide about a person without a separate, held change. Allocate licences by team after a measured trial that counts checking time: the City of London's only time figure was a reseller's estimate, and the licence cost is money out."},"confidence":"C","evidence_ids":["evd-spelthorne-2026-copilot-only-platform","evd-spelthorne-2026-no-autonomous-decisions","evd-cityoflondon-2025-copilot-time-value"],"as_at":"2026-10-22","sources_checked":true},{"id":"rul-ict-predictive-tools","when":{"any":["enb-rc-mobysoft-rentsense"]},"applies_to":["int-ict-11-ai-governance"],"effect":{"kind":"warns","explanation":"If a service uses a tool that predicts which residents or tenants will behave in a certain way and ranks them for officers, treat it as a risk, not a pattern to adopt: Camden's published record for a rent arrears pilot says the supplier would not explain how its algorithms work, the only accuracy figure was the supplier's own, and the planned bias check had no published result. Report any such tool to members with an exit plan."},"confidence":"C","evidence_ids":["evd-camden-2025-rentsense-predicts-tenants","evd-camden-2025-rentsense-supplier-accuracy","evd-camden-2025-rentsense-bias-check-planned"],"as_at":"2026-10-22","sources_checked":true},{"id":"rul-ict-automated-testing","when":{"all":["enb-ict-silktide"]},"applies_to":["int-ict-08-statement-and-response"],"effect":{"kind":"warns","explanation":"Automated accessibility monitoring helps you find and track failures for your statement, but use it with manual checks, as Peterborough and Torridge did, and record the Web Content Accessibility Guidelines (WCAG) version you test against. It does not answer anyone's report or format request: the digital accessibility lead decides each response."},"confidence":"C","evidence_ids":["evd-peterborough-2026-pdf-headings","evd-torridge-2024-wcag22-failed-criteria"],"as_at":"2026-10-22","sources_checked":true},{"id":"rul-ict-no-person-scores","when":{},"applies_to":["int-ict-05-security-monitoring","int-ict-11-staff-ai-assistant","int-ict-12-live-reporting","int-ict-10-data-platform"],"effect":{"kind":"warns","explanation":"Whatever security, data or AI tools you use, report them as counts and rates for the council or a team, never as a score, rank or rating of any member of staff or resident: no user behaviour or insider threat scores, no phishing results or Copilot usage by named person, and no profile or prediction about a resident from the data platform. This is the product's people rule, a policy line, not a finding from evidence."},"confidence":"C","evidence_ids":[],"as_at":"2026-10-22","sources_checked":false},{"id":"rul-pfm-ai-lease-abstract","when":{"any":["enb-m365-copilot","enb-azure-openai","enb-copilot-studio","enb-google-workspace-gemini"]},"applies_to":["int-pfm-04-ai-lease-abstract"],"effect":{"kind":"warns","explanation":"Your AI platform can read scanned commercial leases and draft the terms your lease record needs, but no property use has been published, and independent research in another service found AI errors, including invented content, entering official records. Make the tool show the clause and page for every term, have an estates surveyor check every term against the lease before use, never use it to judge a tenant, and complete a data protection impact assessment (DPIA) first."},"confidence":"C","evidence_ids":["evd-ada-lovelace-2026-scribe-hallucinations","evd-mhclg-2026-extract-time-per-record"],"as_at":"2026-10-22","sources_checked":true},{"id":"rul-pfm-register-not-assessment","when":{},"applies_to":["int-pfm-07-compliance-register","int-pfm-12-property-system"],"effect":{"kind":"warns","explanation":"A compliance dashboard or property system shows which assessments and tests are in date; it is not the fire risk assessment or the asbestos management plan, which stay the responsible person's and the dutyholder's. The Health and Safety Executive (HSE) says missing asbestos management plans are one of the most common pitfalls its inspectors find, so check that each building has a current plan, not only a green date."},"confidence":"B","evidence_ids":["evd-hse-2026-asbestos-management-pitfalls","evd-ne-derbyshire-2026-fm-compliance-audit-substantial"],"as_at":"2026-10-22","sources_checked":true},{"id":"rul-pfm-energy-price-not-saving","when":{},"applies_to":["int-pfm-09-energy-monitoring","int-pfm-11-office-rationalisation"],"effect":{"kind":"warns","explanation":"If your energy bills fall, check why before reporting a saving: the decarbonisation scheme's evaluation found gas price rises made counterfactual costs hard to judge, and South Kesteven's consumption rose at four of six buildings while it fell after boiler upgrades at two. Report consumption corrected for weather and occupancy, apart from price, and count a building transferred to another body as cost moved, not saved."},"confidence":"B","evidence_ids":["evd-desnz-2022-psds-energy-bills-gas-prices","evd-south-kesteven-2025-gas-consumption","evd-york-2021-building-electricity-reduction"],"as_at":"2026-10-22","sources_checked":true},{"id":"rul-pfm-receipts-capital","when":{},"applies_to":["int-pfm-03-disposal-programme","int-pfm-11-office-rationalisation","int-pfm-05-cat-policy"],"effect":{"kind":"warns","explanation":"Money from selling land and buildings is a capital receipt: it can pay for capital spending or repay debt, but it is never a revenue saving, and a flexible use for transformation costs is a finance decision. Count separately any rent the sale loses, as Kirklees found selling freehold reversions would cut its rental income by about £58,100 a year, and any receipt forgone by a transfer."},"confidence":"B","evidence_ids":["evd-kent-2026-disposals-outturn-2025-26","evd-mhclg-2026-capital-receipts","evd-kirklees-2025-freehold-reversions-income-lost","evd-worcestershire-2026-cat-diversion-risk"],"as_at":"2026-10-22","sources_checked":true},{"id":"rul-pfm-letting-energy-check","when":{},"applies_to":["int-pfm-04-mees-epc","int-pfm-04-lease-events"],"effect":{"kind":"warns","explanation":"Before a letting, renewal or rent review, check the certificate and the minimum energy standard: since 1 April 2023 a sub-standard non-domestic property may not continue to be let without an exemption. Tower Hamlets found 305 of 407 leases in scope had no valid certificate. Dates from the 2021 consultation on a higher standard are proposals, not law."},"confidence":"B","evidence_ids":["evd-tower-hamlets-2023-mees-epc-gap","evd-tower-hamlets-2023-mees-epc-cost"],"as_at":"2026-10-22","sources_checked":true},{"id":"rul-pfm-no-person-scores","when":{},"applies_to":["int-pfm-04-lease-events","int-pfm-11-office-rationalisation","int-pfm-10-delivery-model"],"effect":{"kind":"warns","explanation":"Whatever system you use, measure buildings and processes, never people: occupancy by floor and building, not badge or desk data on named staff; arrears from the lease and the ledger, not a prediction about a tenant; contract standards by site, not cleaning or security staff productivity. Camden's published record of a supplier's tool that predicts and ranks tenants likely not to pay, whose workings the council could not get explained, is evidence of the risk, not a pattern to adopt."},"confidence":"C","evidence_ids":["evd-camden-2025-rentsense-predicts-tenants","evd-camden-2025-rentsense-supplier-accuracy"],"as_at":"2026-10-22","sources_checked":true}],"evidence":null,"enablers":[{"id":"enb-access-mosaic","name":"Access Mosaic","vendor":"The Access Group","category":"service_system","lgam_layers":["Business Areas"],"lgam_evidence_id":"evd-cddo-2026-lgam-layers","notes":"Servelec was acquired by The Access Group in August 2021. Mosaic is the former Servelec social care case management product. Finance is a separate Access product, Abacus, not a single platform in the Herefordshire paper.","uk_council_presence":"Herefordshire cabinet paper (September 2026) and a West Sussex award to The Access Group for Mosaic (published September 2026, about £5.7m). Supplier claims the largest UK local-authority deployment; treat as a supplier claim."},{"id":"enb-access-abacus","name":"Access Abacus","vendor":"The Access Group","category":"service_system","lgam_layers":["Business Areas"],"lgam_evidence_id":"evd-cddo-2026-lgam-layers","notes":"Access says Abacus integrates with several case management systems including Mosaic. Export to a corporate ERP not confirmed.","uk_council_presence":"Named in the Herefordshire Council September 2026 contract renewal with The Access Group."},{"id":"enb-liquidlogic-adults","name":"Liquidlogic Adults' Social Care (LAS)","vendor":"System C","category":"service_system","lgam_layers":["Business Areas"],"lgam_evidence_id":"evd-cddo-2026-lgam-layers","notes":"Liquidlogic is now branded as System C. LinkedIn company page states Liquidlogic is now System C.","uk_council_presence":"Slough Borough Council cabinet paper, January 2026, direct award to Liquidlogic Limited for LAS, LCS, ContrOCC and EHM. Supplier names East Sussex, Manchester, Trafford, Staffordshire and Torbay."},{"id":"enb-liquidlogic-social-care-finance","name":"Liquidlogic Social Care Finance (formerly ContrOCC)","vendor":"System C","category":"service_system","lgam_layers":["Business Areas"],"lgam_evidence_id":"evd-cddo-2026-lgam-layers","notes":"Oxford Computer Consultants, owner of ContrOCC, was acquired by System C in April 2023. System C now brands the product Liquidlogic Social Care Finance, formerly ContrOCC. Councils still use the ContrOCC name.","uk_council_presence":"Supplier says nearly 130 local authorities. Council papers confirm Slough and Bristol. Manchester customer story is a supplier claim."},{"id":"enb-eclipse","name":"ECLIPSE","vendor":"Civica (acquired OLM Systems, 15 September 2025)","category":"service_system","lgam_layers":["Business Areas"],"lgam_evidence_id":"evd-cddo-2026-lgam-layers","notes":"Civica announced the acquisition of OLM Systems on 15 September 2025. ECLIPSE remains the product name. Enfield awarded a contract for the OLM Social Care Eclipse system to Civica in June 2026 (secondary summary site).","uk_council_presence":"Civica acquisition notice. Newcastle City Council transparency record names Eclipse. Supplier testimonials name Somerset and Renfrewshire. Enfield award summary, June 2026."},{"id":"enb-magic-notes","name":"Magic Notes","vendor":"Beam Up Ltd","category":"ai_productivity","lgam_layers":["Foundational Technology: Artificial Intelligence"],"lgam_evidence_id":"evd-cddo-2026-lgam-layers","notes":"Companies House number 10637337 on the Newcastle record. Not a case-management system.","uk_council_presence":"Newcastle City Council algorithmic transparency record. Bristol Contracts Finder award, December 2025, £75,000, to Beam Up. Devon County Council award to Beam Up Ltd, August 2026, from £92,000."},{"id":"enb-bettercare-finance","name":"BetterCare Finance","vendor":"Infoshare+ Limited (Looking Local)","category":"service_system","lgam_layers":["Business Areas","Council Interfaces"],"lgam_evidence_id":"evd-cddo-2026-lgam-layers","notes":"One of several online financial-assessment tools. Many councils also use supplier portals (for example Liquidlogic Autonomy) or in-house forms. No single national product.","uk_council_presence":"G-Cloud listing says it was developed with several local authorities. Named councils not confirmed in sources reviewed."},{"id":"enb-access-adam","name":"Access Adam","vendor":"The Access Group","category":"service_system","lgam_layers":["Business Areas"],"lgam_evidence_id":"evd-cddo-2026-lgam-layers","notes":"Covers home care, care homes and other markets. CHC module is aimed at Integrated Care Boards as well as councils.","uk_council_presence":"Supplier states local authorities and NHS bodies use Access Adam. Named council contracts not retrieved in this pass."},{"id":"enb-oracle-fusion-financials","name":"Oracle Fusion Cloud Financials","vendor":"Oracle","category":"erp_finance","lgam_layers":["Corporate Areas"],"lgam_evidence_id":"evd-cddo-2026-lgam-layers","notes":"Part of Oracle Fusion Cloud ERP. ISO 20022 support not confirmed from the page reviewed.","uk_council_presence":"Birmingham (implementation) and Wiltshire, both not yet verified."},{"id":"enb-sap-s4hana-cloud","name":"SAP S/4HANA Cloud Public Edition","vendor":"SAP","category":"erp_finance","lgam_layers":["Corporate Areas"],"lgam_evidence_id":"evd-cddo-2026-lgam-layers","notes":"SAP ECC remains in some estates. No current council paper confirming an ECC social-care interface was retrieved. ECC mainstream maintenance timing was not re-verified here.","uk_council_presence":"Not confirmed in the council papers retrieved this pass."},{"id":"enb-d365-finance","name":"Dynamics 365 Finance","vendor":"Microsoft","category":"erp_finance","lgam_layers":["Corporate Areas"],"lgam_evidence_id":"evd-cddo-2026-lgam-layers","notes":"Leeds paper uses the name D365 F&O, the finance and operations app family that includes Dynamics 365 Finance.","uk_council_presence":"Leeds City Council contract paper names D365 F&O as the financial management system integrated with CivicaPay."},{"id":"enb-unit4-erp","name":"Unit4 ERP (Business World)","vendor":"Unit4","category":"erp_finance","lgam_layers":["Corporate Areas"],"lgam_evidence_id":"evd-cddo-2026-lgam-layers","notes":"Councils still refer to Business World and ABW. Current product name is Unit4 ERP.","uk_council_presence":"Slough and Bristol council papers. Worcestershire evaluated Unit4 and chose TechnologyOne instead (December 2024)."},{"id":"enb-technologyone-onecouncil","name":"TechnologyOne OneCouncil","vendor":"TechnologyOne","category":"erp_finance","lgam_layers":["Corporate Areas"],"lgam_evidence_id":"evd-cddo-2026-lgam-layers","notes":"Worcestershire officer decision, December 2024, call-off to Technology One UK Limited for OneCouncil, replacing Advanced E5.","uk_council_presence":"Worcestershire County Council decision, December 2024. Supplier claim (April 2026) of over 70 UK local authorities, including Islington, Greenwich and Worcestershire."},{"id":"enb-civica-financials","name":"Civica Financials","vendor":"Civica","category":"erp_finance","lgam_layers":["Corporate Areas"],"lgam_evidence_id":"evd-cddo-2026-lgam-layers","notes":"Supplier says CIPFA-aligned, SERCOP-ready, and Making Tax Digital for VAT. UK data residency claimed.","uk_council_presence":"Supplier claim: 50+ UK local authorities using Civica Financials, and 200+ public-sector organisations on Civica financial solutions."},{"id":"enb-azure","name":"Microsoft Azure","vendor":"Microsoft","category":"cloud","lgam_layers":["Foundational Technology: Infrastructure and Hosting","Integration"],"lgam_evidence_id":"evd-cddo-2026-lgam-layers","notes":"","uk_council_presence":"Widely used; a specific adult social care contract notice was not retrieved."},{"id":"enb-aws","name":"Amazon Web Services","vendor":"Amazon","category":"cloud","lgam_layers":["Foundational Technology: Infrastructure and Hosting"],"lgam_evidence_id":"evd-cddo-2026-lgam-layers","notes":"","uk_council_presence":"Not confirmed from a council paper in this pass."},{"id":"enb-m365-copilot","name":"Microsoft 365 Copilot","vendor":"Microsoft","category":"ai_productivity","lgam_layers":["Foundational Technology: End User and Productivity","Foundational Technology: Artificial Intelligence"],"lgam_evidence_id":"evd-cddo-2026-lgam-layers","notes":"Distinct from Magic Notes and from Access NotesCentre.","uk_council_presence":"Not confirmed from a council paper in this pass."},{"id":"enb-google-workspace-gemini","name":"Google Workspace with Gemini","vendor":"Google","category":"ai_productivity","lgam_layers":["Foundational Technology: End User and Productivity","Foundational Technology: Artificial Intelligence"],"lgam_evidence_id":"evd-cddo-2026-lgam-layers","notes":"Google Cloud Platform itself was not separately evidenced in this pass.","uk_council_presence":"Not confirmed from a council paper in this pass."},{"id":"enb-azure-openai","name":"Azure OpenAI","vendor":"Microsoft","category":"ai_productivity","lgam_layers":["Foundational Technology: Artificial Intelligence"],"lgam_evidence_id":"evd-cddo-2026-lgam-layers","notes":"Microsoft is folding Azure OpenAI into Microsoft Foundry branding. The retrieved page is under Foundry Models sold by Azure.","uk_council_presence":"Not confirmed from a council paper in this pass."},{"id":"enb-amazon-bedrock","name":"Amazon Bedrock","vendor":"Amazon","category":"ai_productivity","lgam_layers":["Foundational Technology: Artificial Intelligence"],"lgam_evidence_id":"evd-cddo-2026-lgam-layers","notes":"","uk_council_presence":"Not confirmed from a council paper in this pass."},{"id":"enb-salesforce","name":"Salesforce","vendor":"Salesforce","category":"crm_contact","lgam_layers":["Capabilities","Council Interfaces"],"lgam_evidence_id":"evd-cddo-2026-lgam-layers","notes":"MuleSoft is a Salesforce company. See the integration record.","uk_council_presence":"Not confirmed from a council paper in this pass."},{"id":"enb-granicus-govservice","name":"Granicus govService (formerly Firmstep)","vendor":"Granicus","category":"crm_contact","lgam_layers":["Council Interfaces","Capabilities"],"lgam_evidence_id":"evd-cddo-2026-lgam-layers","notes":"Granicus acquired Firmstep on 4 April 2019. Current UK product name on G-Cloud is govService.","uk_council_presence":"Middlesbrough award to Granicus-Firmstep Ltd, published December 2025. Wirral direct award, March 2026. 2019 supplier claim of over one-third of UK governments; dated."},{"id":"enb-jadu","name":"Jadu","vendor":"Netcall (acquired Jadu Holdings, December 2025)","category":"crm_contact","lgam_layers":["Council Interfaces","Capabilities"],"lgam_evidence_id":"evd-cddo-2026-lgam-layers","notes":"Netcall announced the acquisition in December 2025, up to £19.2m. About 90 per cent of Jadu ARR from cloud services, supplier statement via trade press.","uk_council_presence":"Trade press: about 120 customers, including Birmingham City Council and Liverpool City Council. Netcall said the deal lifts UK council coverage to more than half."},{"id":"enb-azure-logic-apps","name":"Azure Logic Apps","vendor":"Microsoft","category":"integration","lgam_layers":["Integration"],"lgam_evidence_id":"evd-cddo-2026-lgam-layers","notes":"Excerpt taken from the Azure China documentation mirror, which matches the global product description.","uk_council_presence":"Not confirmed from a council paper in this pass."},{"id":"enb-mulesoft","name":"MuleSoft Anypoint Platform","vendor":"Salesforce (MuleSoft)","category":"integration","lgam_layers":["Integration"],"lgam_evidence_id":"evd-cddo-2026-lgam-layers","notes":"","uk_council_presence":"Not confirmed from a council paper in this pass."},{"id":"enb-boomi","name":"Boomi platform","vendor":"Boomi","category":"integration","lgam_layers":["Integration"],"lgam_evidence_id":"evd-cddo-2026-lgam-layers","notes":"Formerly Dell Boomi. Current owner is Boomi. Acquisition chain after the Dell sale was not re-verified in this pass.","uk_council_presence":"Not confirmed from a council paper in this pass."},{"id":"enb-govuk-pay","name":"GOV.UK Pay","vendor":"Government Digital Service","category":"payments","lgam_layers":["Capabilities"],"lgam_evidence_id":"evd-cddo-2026-lgam-layers","notes":"BACS and ISO 20022 not confirmed. This is a card and payment-link platform, not a council income-management ledger.","uk_council_presence":"Available to public sector services. A specific council adult social care contract was not retrieved."},{"id":"enb-civicapay","name":"CivicaPay","vendor":"Civica","category":"payments","lgam_layers":["Capabilities"],"lgam_evidence_id":"evd-cddo-2026-lgam-layers","notes":"Councils also refer to Civica ICON as the income-management system. Relationship between ICON and CivicaPay branding was not fully confirmed.","uk_council_presence":"Leeds City Council award paper for CivicaPay, contract from 22 November 2026. G-Cloud listing by Civica UK Limited."},{"id":"enb-access-paysuite","name":"Access PaySuite","vendor":"The Access Group","category":"payments","lgam_layers":["Capabilities"],"lgam_evidence_id":"evd-cddo-2026-lgam-layers","notes":"BACS named only as a payment method class on related pages; ISO 20022 not confirmed.","uk_council_presence":"Supplier claim: more than 200 UK local authorities, and over 45% of UK unitary authorities. Treat as a supplier claim."},{"id":"enb-sap-ecc","name":"SAP ERP Central Component (ECC)","vendor":"SAP","category":"erp_finance","lgam_layers":["Corporate Areas"],"lgam_evidence_id":"evd-cddo-2026-lgam-layers","notes":"Many councils still run ECC and are planning S/4HANA migrations. Manchester's paper says support for its platform ends after 2027 (not yet verified).","uk_council_presence":"Haringey (verified), Manchester (not yet verified)."},{"id":"enb-sap-s4hana-private","name":"SAP S/4HANA (private cloud, RISE with SAP)","vendor":"SAP","category":"erp_finance","lgam_layers":["Corporate Areas"],"lgam_evidence_id":"evd-cddo-2026-lgam-layers","notes":"The version English councils are procuring; no council uses the public edition for adult social care finance in the evidence found.","uk_council_presence":"Manchester procurement (not yet verified)."},{"id":"enb-copilot-studio","name":"Microsoft Copilot Studio","vendor":"Microsoft","category":"ai_productivity","lgam_layers":["Foundational Technology: Artificial Intelligence"],"lgam_evidence_id":"evd-cddo-2026-lgam-layers","notes":"No English council adult social care use found.","uk_council_presence":"Not confirmed."},{"id":"enb-liquidlogic-portals","name":"Liquidlogic Autonomy and Delegation Portals","vendor":"System C","category":"service_system","lgam_layers":["Council Interfaces","Business Areas"],"lgam_evidence_id":"evd-cddo-2026-lgam-layers","notes":"Resident-facing route into Liquidlogic Adults.","uk_council_presence":"Cheshire East (not yet verified); supplier claims."},{"id":"enb-typesafe-jev","name":"Jev","vendor":"TypeSafe AI","category":"decision_model","lgam_layers":["Foundational Technology: Artificial Intelligence"],"lgam_evidence_id":"evd-cddo-2026-lgam-layers","notes":"Price $0.042 per million input tokens, output free. No calibration claim published. Processing location not stated; transfers under EU standard contractual clauses with the UK Addendum. No Microsoft 365, Copilot Studio or Power Automate connector found. No UK public sector use found.","uk_council_presence":"None found."},{"id":"enb-openai-decisions","name":"Decisions API","vendor":"OpenAI","category":"decision_model","lgam_layers":["Foundational Technology: Artificial Intelligence"],"lgam_evidence_id":"evd-cddo-2026-lgam-layers","notes":"Public beta (October 2026). Price $0.10 per million input tokens, no output charge. Processing in the US or Europe (EEA and Switzerland); no UK region for this endpoint. No UK public sector use found.","uk_council_presence":"None found."},{"id":"enb-microsoft-decision-1","name":"Microsoft-Decision-1","vendor":"Microsoft","category":"decision_model","lgam_layers":["Foundational Technology: Artificial Intelligence"],"lgam_evidence_id":"evd-cddo-2026-lgam-layers","notes":"Public preview (9 October 2026). Price $0.042 per million input tokens, output free. US or EU datazone; no UK datazone. Calibration is a stated goal with no published metric. No Copilot Studio, Power Automate or Logic Apps connector is named; call it over HTTP. No UK public sector use found.","uk_council_presence":"None found."},{"id":"enb-cloudflare-clef","name":"Clef and Clef-flash","vendor":"Cloudflare","category":"decision_model","lgam_layers":["Foundational Technology: Artificial Intelligence"],"lgam_evidence_id":"evd-cddo-2026-lgam-layers","notes":"Generally available on Workers AI from 1 October 2026. Clef $0.24 per million input tokens, output free. Hosted region not stated; the open weights can run in a council's own UK cloud. No UK public sector use found.","uk_council_presence":"None found."},{"id":"enb-aws-strands-decider","name":"Strands Decider 2B","vendor":"AWS (Strands Labs)","category":"decision_model","lgam_layers":["Foundational Technology: Artificial Intelligence"],"lgam_evidence_id":"evd-cddo-2026-lgam-layers","notes":"Experimental, released 1 October 2026 under Apache 2.0. Free weights; you pay for hosting. Can run in a council's own UK region. The bundled server has no authentication, so add access control. No UK public sector use found.","uk_council_presence":"None found."},{"id":"enb-azure-doc-classifier","name":"Azure Document Intelligence custom classifier","vendor":"Microsoft","category":"decision_model","lgam_layers":["Foundational Technology: Artificial Intelligence"],"lgam_evidence_id":"evd-cddo-2026-lgam-layers","notes":"Generally available. Trained on the council's own examples: at least five per class, up to 100. Use a confidence threshold and an 'other' class for unexpected documents. Check the UK region for your Azure tenancy.","uk_council_presence":"Not confirmed for this classifier."},{"id":"enb-nec-revenues-benefits","name":"NEC Revenues and Benefits","vendor":"NEC Software Solutions UK","category":"revenues_benefits","lgam_layers":["Business Areas"],"lgam_evidence_id":"evd-cddo-2026-lgam-layers","notes":"Formerly Northgate: NEC Corporation agreed to buy Northgate Public Services in January 2018, and it became NEC Software Solutions UK from July 2021. NEC says more than half of local authorities use it for revenues and benefits (its own claim).","uk_council_presence":"Harrow (five-year direct award from April 2024); Eastbourne and Lewes (2022); Blackburn with Darwen (award not yet checked)."},{"id":"enb-civica-openrevenues","name":"Civica OPENRevenues","vendor":"Civica","category":"revenues_benefits","lgam_layers":["Business Areas"],"lgam_evidence_id":"evd-cddo-2026-lgam-layers","notes":"Blackstone completed its acquisition of Civica in May 2024. Civica claims over 160 revenues and benefits departments (undated, its own claim).","uk_council_presence":"Merton (2023), Stockport (2025), Teignbridge (2024 extension), East Staffordshire (2024), Oxford (2020, replacing Capita Academy), Kensington and Chelsea."},{"id":"enb-mri-revenues-benefits","name":"MRI Revenues and Benefits (formerly Capita)","vendor":"MRI Software","category":"revenues_benefits","lgam_layers":["Business Areas"],"lgam_evidence_id":"evd-cddo-2026-lgam-layers","notes":"Capita sold Capita One, its revenues and benefits software business, to MRI Software; the sale completed on 5 September 2024. MRI claims 125 local authorities (its own claim).","uk_council_presence":"Greenwich (SaaS award, 2023, as Capita); Waltham Forest (award to a Capita entity, 2025)."},{"id":"enb-nec-citizen-access","name":"NEC Citizen Access","vendor":"NEC Software Solutions UK","category":"crm_contact","lgam_layers":["Council Interfaces","Capabilities"],"lgam_evidence_id":"evd-cddo-2026-lgam-layers","notes":"Supplier figures: Hounslow 50 per cent fewer calls; Birmingham about 5.5 staff freed.","uk_council_presence":"Hounslow, Birmingham, Eastbourne and Lewes (supplier pages)."},{"id":"enb-civica-openportal","name":"Civica OPENPortal","vendor":"Civica","category":"crm_contact","lgam_layers":["Council Interfaces","Capabilities"],"lgam_evidence_id":"evd-cddo-2026-lgam-layers","notes":"Cheltenham had nearly 7,000 registrations in 16 months (supplier case study). Torbay's further automation through Civica Integrated Workflow and OpenChannel slipped to 2026.","uk_council_presence":"Cheltenham (2021), Torbay."},{"id":"enb-netcall-webcapture","name":"webCAPTURE and Inbox Assistant","vendor":"Netcall (Govtech)","category":"integration","lgam_layers":["Capabilities","Integration"],"lgam_evidence_id":"evd-cddo-2026-lgam-layers","notes":"Netcall acquired Govtech in August 2024. Salford runs online council tax transactions through webCAPTURE; Manchester's Inbox Assistant processed 20 per cent of landlord emails automatically in its first week (supplier figures).","uk_council_presence":"Salford, Manchester (supplier case studies)."},{"id":"enb-idox-ehc-hub","name":"EHC Hub","vendor":"Idox (formerly Open Objects)","category":"service_system","lgam_layers":["Business Areas","Council Interfaces"],"lgam_evidence_id":"evd-cddo-2026-lgam-layers","notes":"Councils describe co-production and transparency as the main benefit (supplier case studies).","uk_council_presence":"Lincolnshire, Southend, Barnsley, Salford, Lambeth (supplier and council pages)."},{"id":"enb-synergy-send","name":"Synergy (SEND and EHC portal)","vendor":"Synergy","category":"service_system","lgam_layers":["Business Areas","Council Interfaces"],"lgam_evidence_id":"evd-cddo-2026-lgam-layers","notes":"Croydon moved its SEND records from Capita One to Synergy from December 2023.","uk_council_presence":"Swindon, Ealing, Croydon."},{"id":"enb-capita-one-education","name":"Capita One Education","vendor":"Capita","category":"service_system","lgam_layers":["Business Areas"],"lgam_evidence_id":"evd-cddo-2026-lgam-layers","notes":"Several councils are replacing it: North Northamptonshire (£1.82m over seven years), West Northamptonshire (£2.1m), Darlington (to Liquidlogic EYES).","uk_council_presence":"North Northamptonshire, West Northamptonshire, Darlington, Croydon (until 2023), Surrey (2019)."},{"id":"enb-liquidlogic-eyes-ehm","name":"Liquidlogic EYES and Early Help Module","vendor":"System C","category":"service_system","lgam_layers":["Business Areas"],"lgam_evidence_id":"evd-cddo-2026-lgam-layers","notes":"Cheshire East built 20-week deadlines into the workflow; Wirral is adding a professionals' portal and online plan module.","uk_council_presence":"Cheshire East, Wirral, Worcestershire, Darlington."},{"id":"enb-agilisys-ehcp-agent","name":"Agilisys EHCP Agent","vendor":"Agilisys","category":"ai_productivity","lgam_layers":["Foundational Technology: Artificial Intelligence"],"lgam_evidence_id":"evd-cddo-2026-lgam-layers","notes":"Supplier claims over 40 councils and 75 per cent drafting time saved on average; Northumberland 60 per cent; North Somerset co-developed it and drafts every plan with it.","uk_council_presence":"North Somerset, Northumberland (supplier case studies)."},{"id":"enb-locata","name":"Locata (homelessness and lettings)","vendor":"Locata (Housing Services)","category":"service_system","lgam_layers":["Business Areas"],"lgam_evidence_id":"evd-cddo-2026-lgam-layers","notes":"North Hertfordshire uses its HPA2 homelessness, prevention and advice system; Hyndburn uses Locata Pro.","uk_council_presence":"North Hertfordshire, Hyndburn."},{"id":"enb-housing-jigsaw","name":"Housing Jigsaw","vendor":"MRI Software","category":"service_system","lgam_layers":["Business Areas"],"lgam_evidence_id":"evd-cddo-2026-lgam-layers","notes":"Redcar and Cleveland first bought it from Housing Partners in 2021 and re-awarded it to MRI Software in 2025.","uk_council_presence":"Wokingham, Redcar and Cleveland."},{"id":"enb-huume","name":"Huume","vendor":"Huume","category":"service_system","lgam_layers":["Business Areas"],"lgam_evidence_id":"evd-cddo-2026-lgam-layers","notes":"","uk_council_presence":"South Kesteven (from September 2024)."},{"id":"enb-nec-housing","name":"NEC Housing","vendor":"NEC Software Solutions UK","category":"service_system","lgam_layers":["Business Areas"],"lgam_evidence_id":"evd-cddo-2026-lgam-layers","notes":"Slough's review found significant deficiencies, attributed to implementation and data quality rather than the product.","uk_council_presence":"Haringey (re-award 2026), Slough."},{"id":"enb-civica-housing-crm","name":"Civica homelessness and lettings system","vendor":"Civica","category":"service_system","lgam_layers":["Business Areas"],"lgam_evidence_id":"evd-cddo-2026-lgam-layers","notes":"","uk_council_presence":"Southend-on-Sea (2026)."},{"id":"enb-xantura-oneview","name":"OneView","vendor":"Xantura","category":"data_platform","lgam_layers":["Data and Information"],"lgam_evidence_id":"evd-cddo-2026-lgam-layers","notes":"Maidstone pilot; MHCLG-funded randomised trial in four councils under way. Privacy concerns raised by Big Brother Watch about predictive tools in general.","uk_council_presence":"Maidstone; trial councils including Barking and Dagenham and Stockport."},{"id":"enb-policy-in-practice-lift","name":"LIFT","vendor":"Policy in Practice","category":"data_platform","lgam_layers":["Data and Information"],"lgam_evidence_id":"evd-cddo-2026-lgam-layers","notes":"Supplier case studies in Cornwall and Bracknell Forest; Harrow implementing for rent arrears.","uk_council_presence":"Cornwall, Bracknell Forest, Harrow."},{"id":"enb-lightning-reach","name":"Lightning Reach","vendor":"Lightning Reach","category":"crm_contact","lgam_layers":["Council Interfaces","Capabilities"],"lgam_evidence_id":"evd-cddo-2026-lgam-layers","notes":"Lambeth reports a 69 per cent cut in triage call time (case study).","uk_council_presence":"Lambeth."},{"id":"enb-qroutes","name":"QRoutes (route planning and QPaths distance checks)","vendor":"QRoutes","category":"service_system","lgam_layers":["Business Areas"],"lgam_evidence_id":"evd-cddo-2026-lgam-layers","notes":"Devon's contract describes a cloud-based route optimisation tool. Published savings are supplier case studies (Kent and Bedford, 2018) or a self-reported council update (Wiltshire) not netted against the licence cost. QPaths was launched with North Tyneside in 2020; the supplier states it stores no student data.","uk_council_presence":"Wiltshire, Devon, Hampshire (named routing processor); Kent and Bedford (2018 supplier case studies); North Tyneside (QPaths, 2020)."},{"id":"enb-pax-systems","name":"PAX (school transport route planning)","vendor":"PAX Systems","category":"service_system","lgam_layers":["Business Areas"],"lgam_evidence_id":"evd-cddo-2026-lgam-layers","notes":"Bury replaced the obsolete Transys system with PAX in 2023 and expects route-planning savings to fund it, with no figure given.","uk_council_presence":"Bury (2023)."},{"id":"enb-digital-dispatch","name":"Digital Dispatch transport management","vendor":"Digital Dispatch (Intl) Ltd","category":"service_system","lgam_layers":["Business Areas"],"lgam_evidence_id":"evd-cddo-2026-lgam-layers","notes":"Contract listings only; no outcomes published.","uk_council_presence":"Nottinghamshire (2026), BCP (October 2024 to October 2027)."},{"id":"enb-trapeze-pass","name":"Trapeze PASS","vendor":"Trapeze Group UK Ltd (trading as Voyagerr)","category":"service_system","lgam_layers":["Business Areas"],"lgam_evidence_id":"evd-cddo-2026-lgam-layers","notes":"Licence costs only; no outcomes published. Wokingham's contract ended in April 2022.","uk_council_presence":"Coventry (2025-26 renewal); Wokingham (to April 2022)."},{"id":"enb-switchee","name":"Switchee","vendor":"Switchee","category":"data_platform","lgam_layers":["Data and Information"],"lgam_evidence_id":"evd-cddo-2026-lgam-layers","notes":"Basildon's figures come from a vendor press release; Croydon planned a 300-device pilot from January 2025 with residents able to opt out, and no results were found.","uk_council_presence":"Basildon (about 420 devices a month towards 8,000 homes, vendor press release); Croydon (planned pilot)."},{"id":"enb-aico-sensors","name":"Aico environmental sensors","vendor":"Aico","category":"data_platform","lgam_layers":["Data and Information"],"lgam_evidence_id":"evd-cddo-2026-lgam-layers","notes":"The supplier is named in the LOTI report as cited in the evidence record; Barnet's own blog does not name it.","uk_council_presence":"Barnet (supplier and scale reported by LOTI; not confirmed in the council's own source)."},{"id":"enb-iotsg-sensors","name":"IoT Solutions Group damp and mould sensors","vendor":"IoT Solutions Group","category":"data_platform","lgam_layers":["Data and Information"],"lgam_evidence_id":"evd-cddo-2026-lgam-layers","notes":"Sensor provider in the LOTI evaluations, which rely on self-reported borough outcomes; alerts show environmental risk, not confirmed mould.","uk_council_presence":"Hounslow and other London boroughs in the LOTI evaluations."},{"id":"enb-totalmobile","name":"Totalmobile (works order management, scheduling and remote assistance)","vendor":"Totalmobile","category":"service_system","lgam_layers":["Business Areas"],"lgam_evidence_id":"evd-cddo-2026-lgam-layers","notes":"Kirklees figures are a vendor case study; Nottingham's £1.9m a year saving is a contract target, not an outcome; Leicester's 2020 remote assistance projection has no published follow-up.","uk_council_presence":"Kirklees, Nottingham, Leicester."},{"id":"enb-sightcall","name":"SightCall","vendor":"SightCall","category":"crm_contact","lgam_layers":["Council Interfaces","Capabilities"],"lgam_evidence_id":"evd-cddo-2026-lgam-layers","notes":"Central Bedfordshire's first-time fix figures are vendor-reported, with period and definition not stated.","uk_council_presence":"Central Bedfordshire (vendor case study)."},{"id":"enb-help-me-fix","name":"Help me Fix","vendor":"Help me Fix","category":"crm_contact","lgam_layers":["Council Interfaces","Capabilities"],"lgam_evidence_id":"evd-cddo-2026-lgam-layers","notes":"Islington pilot, June to November 2025; no results published; video is optional and does not replace visits.","uk_council_presence":"Islington (pilot)."},{"id":"enb-cp-is","name":"NHS Child Protection - Information Sharing (CP-IS)","vendor":"NHS England","category":"integration","lgam_layers":["Integration"],"lgam_evidence_id":"evd-cddo-2026-lgam-layers","notes":"A national NHS service, not a council product. Coverage figures are self-reported by NHS England; extension to scheduled care such as health visiting and general practice is in progress, with a December 2026 target whose delivery is unknown.","uk_council_presence":"Every English local authority, as reported by NHS England (archived page, May 2026); councils are not formally required to use it."},{"id":"enb-liquidlogic-childrens","name":"Liquidlogic Children's Social Care","vendor":"System C","category":"service_system","lgam_layers":["Business Areas"],"lgam_evidence_id":"evd-cddo-2026-lgam-layers","notes":"Kent re-procured it for integrated and disabled children's services for up to seven years, moving hosting to Azure; the decision report noted no significant performance issues in the previous year. Hosting arrangements vary by council; Kent's is on Microsoft Azure.","uk_council_presence":"Kent (contract decision c.2020)."},{"id":"enb-hc-access-cm2000","name":"CM2000 electronic call monitoring","vendor":"The Access Group","category":"service_system","lgam_layers":["Business Areas"],"lgam_evidence_id":"evd-cddo-2026-lgam-layers","notes":"Named as CM2000 in the supplier's Gloucestershire case study. The savings figures are the supplier's own and say neither what fell nor from what baseline.","uk_council_presence":"Supplier case study names Gloucestershire County Council (disability services, jointly with the clinical commissioning group). Other council contracts not retrieved."},{"id":"enb-alc-mri-allocations","name":"MRI Software housing register and allocations system","vendor":"MRI Software","category":"service_system","lgam_layers":["Business Areas"],"lgam_evidence_id":"evd-cddo-2026-lgam-layers","notes":"The supplier's case study names no product; it says the system auto-generates letters, closes incomplete applications and uses customised forms so only qualified applicants stay on the register. It does not say eligibility or qualification decisions were automated.","uk_council_presence":"Lichfield District Council (supplier case study)."},{"id":"enb-wc-bartec","name":"Bartec routing and in-cab software","vendor":"Bartec Municipal Technologies","category":"service_system","lgam_layers":["Business Areas"],"lgam_evidence_id":"evd-cddo-2026-lgam-layers","notes":"The register holds the supplier's own one-day analysis of its customers' data in July 2022, and Rotherham's report that Bartec, appointed as consultants, produced a high-level routing report in autumn 2024 that demonstrated no significant savings. Neither confirms a council's use of the software or its results.","uk_council_presence":"Supplier's 2022 sample of 70 councils, unnamed (supplier analysis); Rotherham appointed Bartec as consultants for a routing report (council report, 2025)."},{"id":"enb-hw-route-reports","name":"Route Reports vehicle-mounted AI defect detection","vendor":"Route Reports","category":"data_platform","lgam_layers":["Data and Information"],"lgam_evidence_id":"evd-cddo-2026-lgam-layers","notes":"Surrey announced it would move to video and AI inspections with this supplier (council press release with supplier involvement, no figures). Cambridgeshire let a contract worth £102,916 from February 2026 to April 2028, with officers reviewing footage (trade press). Neither has published detection accuracy or missed defects.","uk_council_presence":"Surrey (announced); Cambridgeshire (contract let, trade press)."},{"id":"enb-hw-vaisala-roadai","name":"Vaisala RoadAI","vendor":"Vaisala","category":"data_platform","lgam_layers":["Data and Information"],"lgam_evidence_id":"evd-cddo-2026-lgam-layers","notes":"Essex's awards entry, made with the supplier, reports a £1.028 million annual revenue budget saving from moving safety inspections to the system, with officers continuing to verify detections; no baseline, period or method.","uk_council_presence":"Essex (awards entry with the supplier)."},{"id":"enb-hw-fixmystreet","name":"FixMyStreet","vendor":"mySociety","category":"crm_contact","lgam_layers":["Council Interfaces","Capabilities"],"lgam_evidence_id":"evd-cddo-2026-lgam-layers","notes":"The operator's own analysis of reports to the end of 2016 found potholes are a quarter of all reports, and that a new pothole was reported within 10 metres of 3 per cent of potholes six months to two years later. The operator sells the service to councils, so the analysis is graded C.","uk_council_presence":"Used to report to councils across the UK (the operator's own analysis; councils not named in the source)."},{"id":"enb-dm-idox-uniform","name":"Idox Uniform","vendor":"Idox","category":"service_system","lgam_layers":["Business Areas"],"lgam_evidence_id":"evd-cddo-2026-lgam-layers","notes":"Epsom and Ewell renewed it for three years at £276,339.90 (report of 25 September 2025), citing continuity of service, with no savings stated; the system covers planning and other regulatory functions, so the cost is not planning-only. Milton Keynes replaced Idox Uniform with Arcus Global's platform.","uk_council_presence":"Epsom and Ewell Borough Council (committee report); formerly Milton Keynes City Council (supplier case study)."},{"id":"enb-dm-arcus-built-environment","name":"Arcus Global Built Environment","vendor":"Arcus Global","category":"service_system","lgam_layers":["Business Areas"],"lgam_evidence_id":"evd-cddo-2026-lgam-layers","notes":"Cloud platform. Milton Keynes reports productivity up by around 100 per cent across development management, building control and monitoring and 90 per cent in enforcement, in a case study with the supplier that does not say how productivity was measured and includes building control.","uk_council_presence":"Milton Keynes City Council (case study with the supplier, March 2026)."},{"id":"enb-dm-exacom","name":"Exacom","vendor":"Exacom","category":"service_system","lgam_layers":["Business Areas"],"lgam_evidence_id":"evd-cddo-2026-lgam-layers","notes":"Torbay reported that its internal audit recommendations on unspent section 106 money were largely addressed by a new Exacom system; the supplier supplied no figures and the audit itself was not reviewed.","uk_council_presence":"Torbay Council (council briefing on an internal audit follow-up)."},{"id":"enb-dm-mhclg-extract","name":"Extract (MHCLG planning records digitisation tool)","vendor":"Ministry of Housing, Communities and Local Government","category":"ai_productivity","lgam_layers":["Foundational Technology: Artificial Intelligence"],"lgam_evidence_id":"evd-cddo-2026-lgam-layers","notes":"Free to every planning authority in England. A government programme, not law, and it makes no planning decision. The time figures are the programme owner's, not an independent evaluation.","uk_council_presence":"50 local planning authorities actively using it by 17 June 2026 (programme owner)."},{"id":"enb-tm-homeswapper","name":"HomeSwapper (mutual exchange matching)","vendor":"Not named in the evidence","category":"service_system","lgam_layers":["Business Areas"],"lgam_evidence_id":"evd-cddo-2026-lgam-layers","notes":"Warwick's contract register records a subscription, with spend monitored up to £50,000, which it describes as required for its duties on mutual exchange. A contract notice titled 'Home Swapper & Swaptracker App' names Milton Keynes Council as buyer at £42,741; the supplier and term are not shown. Neither gives an annual price.","uk_council_presence":"Warwick (contract register, 2022); Milton Keynes (contract notice, 2026; supplier not shown)."},{"id":"enb-rc-mobysoft-rentsense","name":"Mobysoft RentSense","vendor":"Mobysoft","category":"decision_model","lgam_layers":["Foundational Technology: Artificial Intelligence"],"lgam_evidence_id":"evd-cddo-2026-lgam-layers","notes":"Named in a supplier business case set out in Broxtowe's 2018 rents team restructure report, which forecast arrears falling 15.8 per cent in the first year; a forecast, not an outcome. Current use at Broxtowe not checked.","uk_council_presence":"Broxtowe Borough Council considered it in 2018 (supplier business case in a Housing Committee report)."},{"id":"enb-rc-govuk-notify","name":"GOV.UK Notify","vendor":"Government Digital Service","category":"crm_contact","lgam_layers":["Council Interfaces","Capabilities"],"lgam_evidence_id":"evd-cddo-2026-lgam-layers","notes":"Wandsworth sent 2,106 rent arrears texts through it in a randomised trial; in council tax, Dacorum used texts before formal reminder letters (2019).","uk_council_presence":"Wandsworth (rent arrears text trial, reported 2024); Dacorum (council tax texts, 2019, from the council tax evidence)."},{"id":"enb-pse-experian-household-data","name":"Experian household composition data (through Civica OnDemand)","vendor":"Experian","category":"data_platform","lgam_layers":["Data and Information"],"lgam_evidence_id":"evd-cddo-2026-lgam-layers","notes":"Third-party household data used as an input to a council's in-house model. The model's output is unvalidated, and the data's licence terms were not checked.","uk_council_presence":"North East Lincolnshire Council (working group paper, March 2026)."},{"id":"enb-eq-asksara","name":"AskSARA guided self-assessment","vendor":"Not named in the sources read","category":"crm_contact","lgam_layers":["Council Interfaces","Capabilities"],"lgam_evidence_id":"evd-cddo-2026-lgam-layers","notes":"Named as Ask Sara in CQC's Medway assessment (no usage figures) and as the AskSARA tool in Cheshire West and Chester's equality analysis (planned, not delivered).","uk_council_presence":"CQC's assessment names Medway Council as offering it; Cheshire West and Chester Council planned to introduce it (equality analysis, early 2024). Other council contracts not retrieved."},{"id":"enb-ph19-chathealth","name":"ChatHealth","vendor":"Not named in the evidence","category":"crm_contact","lgam_layers":["Council Interfaces","Capabilities"],"lgam_evidence_id":"evd-cddo-2026-lgam-layers","notes":"Named in DHSC's 2025 workforce and activity statistics as an example of a digital health advice service in school nursing ('ChatHealth or similar'), and as North East Lincolnshire's school nursing text service. The supplier and hosting are not stated in the evidence.","uk_council_presence":"DHSC: 62 per cent of councils answering said their school nursing offer included ChatHealth or a similar service in 2025 (the figure does not separate ChatHealth from similar services). North East Lincolnshire's committee paper names it."},{"id":"enb-phc-pharmoutcomes","name":"PharmOutcomes pharmacy activity recording system","vendor":"Not named in the source","category":"service_system","lgam_layers":["Business Areas"],"lgam_evidence_id":"evd-cddo-2026-lgam-layers","notes":"Named as PharmOutcomes in Herefordshire's decision of 7 May 2025, bought under its below-£25,000 contract procedure rules at £6,000 a year (£24,000 to March 2029). The figure is the council's contract price, not a supplier claim.","uk_council_presence":"Herefordshire Council decision (May 2025). Other council contracts not retrieved."},{"id":"enb-phc-health-diagnostics","name":"Health Diagnostics NHS Health Check software","vendor":"Health Diagnostics","category":"service_system","lgam_layers":["Business Areas"],"lgam_evidence_id":"evd-cddo-2026-lgam-layers","notes":"Named in Halton's Health and Wellbeing Board report of 20 March 2024. Graded C: the supplier's software performs the prioritisation the council report describes, and the report gives no software cost, payment amount or evaluation.","uk_council_presence":"Halton Borough Council report (March 2024). Other council contracts not retrieved."},{"id":"enb-sh-preventx","name":"Preventx online sexual health testing","vendor":"Preventx Ltd","category":"service_system","lgam_layers":["Business Areas"],"lgam_evidence_id":"evd-cddo-2026-lgam-layers","notes":"The performance figures in the City of London's report (share of London testing, recommendation rate, orders from deprived areas) describe a supplier-run service and are graded C.","uk_council_presence":"City of London Corporation report: incumbent e-service provider for the participating London councils (2025). Other council contracts not retrieved."},{"id":"enb-sh-sh24","name":"SH:24 online sexual health service","vendor":"SH:24","category":"service_system","lgam_layers":["Business Areas"],"lgam_evidence_id":"evd-cddo-2026-lgam-layers","notes":"Kit and return figures come from supplier or provider activity data in council documents and are graded C.","uk_council_presence":"Wigan FOI response (2026), Cheshire West and Chester needs assessment (2025) and Suffolk FOI response (2026). Other council contracts not retrieved."},{"id":"enb-ae-dfe-daily-attendance","name":"DfE daily attendance data (View Your Education Data)","vendor":"Department for Education (schools share data through their Wonde portal)","category":"data_platform","lgam_layers":["Data and Information"],"lgam_evidence_id":"evd-cddo-2026-lgam-layers","notes":"DfE's statistics say sharing daily attendance data became mandatory for schools from the start of 2024/25, and that sharing gives the school, its council and any trust daily reports. 90 per cent of schools in the census provided data for 9 January 2026. Gloucestershire reports its area figures from it. A government service, not a product the council buys.","uk_council_presence":"All English councils with schools sharing data (DfE statistics); Gloucestershire's committee report names it."},{"id":"enb-cdr-ecdop","name":"eCDOP (child death overview panel case management system)","vendor":"Quality Education Solutions (QES)","category":"service_system","lgam_layers":["Business Areas"],"lgam_evidence_id":"evd-cddo-2026-lgam-layers","notes":"The North and South of Tyne panel describes eCDOP as the cloud system that feeds the National Child Mortality Database; the supplier is named on Redcar & Cleveland's contract notice for the Teeswide system. The price is set by the supplier.","uk_council_presence":"Named by the Tees, North and South of Tyne, Northern Lincolnshire and Pan Berkshire panels in their own papers; Redcar & Cleveland's direct award for the Teeswide system ran from January 2022 to December 2024."},{"id":"enb-cme-dfe-vyed","name":"View Your Education Data (Department for Education)","vendor":"Department for Education","category":"data_platform","lgam_layers":["Data and Information"],"lgam_evidence_id":"evd-cddo-2026-lgam-layers","notes":"A national Department for Education service, not a council product. Use for children missing education is described in two councils' committee papers; no measured effect is published.","uk_council_presence":"Used by Hartlepool and Stockton-on-Tees for checks on school deletions, as their committee papers report; national use not checked."},{"id":"enb-sad-london-eadmissions","name":"Pan-London eAdmissions portal","vendor":"Pan-London admissions partnership of London boroughs (supplier not named in the source)","category":"crm_contact","lgam_layers":["Council Interfaces","Capabilities"],"lgam_evidence_id":"evd-cddo-2026-lgam-layers","notes":"Harrow joined in 2006, with an estimated running cost of £3,000 to £4,000 a year after a one-off customisation of about £7,000 shared with the project, to be met from the Dedicated Schools Grant after a first year funded by an ODPM grant. Current costs, members and supplier were not found.","uk_council_presence":"London boroughs; Harrow joined in 2006 (Harrow Admissions Forum paper, 19 July 2006). Current membership not confirmed."},{"id":"enb-vs-egov-epep","name":"eGov Solutions electronic PEP","vendor":"eGov Solutions Ltd","category":"service_system","lgam_layers":["Business Areas"],"lgam_evidence_id":"evd-cddo-2026-lgam-layers","notes":"Named in council contract notices only; the product's features were not read. Values are the councils' own notices, not supplier figures.","uk_council_presence":"Buckinghamshire (1 April 2024 to 1 April 2027, £56,110 excluding VAT), Coventry (September 2023 to August 2026, up to £80,000) and Newcastle (from July 2021, £153,000): council contract notices."},{"id":"enb-vs-welfare-call","name":"Welfare Call electronic PEP and attendance monitoring","vendor":"Welfare Call (LAC) Ltd","category":"service_system","lgam_layers":["Business Areas"],"lgam_evidence_id":"evd-cddo-2026-lgam-layers","notes":"Leicestershire's award notice names Welfare Call (LAC) Ltd for its electronic PEP platform. Halton's annual report names Welfare Call as the commissioned supplier monitoring attendance and exclusions, paid from retained pupil premium plus; that it is the same company is assumed from the name.","uk_council_presence":"Leicestershire (electronic PEP, September 2025 to August 2027, £64,500) and Halton (attendance and exclusion monitoring)."},{"id":"enb-vs-stat-solutions-epep","name":"Stat Solutions electronic PEP","vendor":"Stat Solutions Ltd","category":"service_system","lgam_layers":["Business Areas"],"lgam_evidence_id":"evd-cddo-2026-lgam-layers","notes":"Named in the Isle of Wight's award notice for the Hampshire and Isle of Wight Virtual School; the contract was due to end on 31 August 2026 and no successor was read.","uk_council_presence":"Isle of Wight, for the Hampshire and Isle of Wight Virtual School (September 2023 to August 2026, £36,225): council award notice."},{"id":"enb-casb-ecins","name":"E-CINS (shared anti-social behaviour case management system)","vendor":"E-CINS supplier (not named in the sources)","category":"service_system","lgam_layers":["Business Areas"],"lgam_evidence_id":"evd-cddo-2026-lgam-layers","notes":"A shared case record across agencies builds a single view of each person, so its use is held for legal review of identity matching. Take-up by partners was voluntary in the City of London, and some declined it because it duplicated their own systems.","uk_council_presence":"Derbyshire districts (police and crime commissioner decision, March 2015); City of London Safer City Partnership (paper, September 2018)."},{"id":"enb-hmo-metastreet","name":"Metastreet property licensing platform and services","vendor":"Metastreet","category":"service_system","lgam_layers":["Business Areas"],"lgam_evidence_id":"evd-cddo-2026-lgam-layers","notes":"Named in council papers as Croydon's supplier for mandatory house in multiple occupation (HMO) licensing processing, under a contract ending in October 2026, and as the author of Brent's 2024 evidence base. Its own claims were not checked, and no figure it produced is used.","uk_council_presence":"London Borough of Croydon (delegated decision, June 2026); London Borough of Brent (Cabinet report, October 2025)."},{"id":"enb-tasb-react","name":"REACT case management system","vendor":"Case Management Solutions Group Ltd","category":"service_system","lgam_layers":["Business Areas"],"lgam_evidence_id":"evd-cddo-2026-lgam-layers","notes":"North Yorkshire Council's award notice (G-Cloud 13 call-off) gives a total contract value of £83,531 for 24 months from 1 October 2024, with a 12-month extension option; the contract summary shows £54,525, and the award figure is used. The notice does not say which account pays. Nothing in the evidence describes scoring of any person, and no such use is proposed.","uk_council_presence":"North Yorkshire (contract award notice, 2024)."},{"id":"enb-env-noise-app","name":"The Noise App","vendor":"RH Environmental","category":"crm_contact","lgam_layers":["Council Interfaces","Capabilities"],"lgam_evidence_id":"evd-cddo-2026-lgam-layers","notes":"Named in Cambridge City Council's 2022 review of its out-of-hours noise service as part of its trial model, where complainants sent recordings for daytime officers to review. Recordings are evidence for an officer and never decide whether a statutory nuisance exists. The supplier's own claims were not checked, and no figure it produced is used.","uk_council_presence":"Cambridge City Council (Environment and Community Scrutiny Committee report, January 2022)."},{"id":"enb-pk-chipside-mipermit","name":"MiPermit (virtual parking permit system)","vendor":"Chipside Ltd","category":"service_system","lgam_layers":["Business Areas"],"lgam_evidence_id":"evd-cddo-2026-lgam-layers","notes":"Havering's cost figures are a planned estimate on the supplier's system. Shropshire's largest single informal-stage cancellation reason in 2024/25 was the virtual permit system (372), without explanation, so permit records need checking before a notice stands.","uk_council_presence":"Havering (cabinet report, February 2021); Shropshire (parking report 2024-2025)."},{"id":"enb-pp-planai","name":"PlanAI (consultation response analysis)","vendor":"University of Liverpool","category":"ai_productivity","lgam_layers":["Foundational Technology: Artificial Intelligence"],"lgam_evidence_id":"evd-cddo-2026-lgam-layers","notes":"Built by the University of Liverpool and trialled with Greater Cambridge Shared Planning and other pilot authorities, as reported on the blog of the Ministry of Housing, Communities and Local Government (MHCLG); every published result involves the tool's developer. The Greater London Authority approved £25,000 to use it on the draft London Plan, saying the tool was developed mainly for local plans and had not been tested on a spatial development strategy.","uk_council_presence":"Greater Cambridge Shared Planning (case study, 2025); pilot authorities (Ministry of Housing, Communities and Local Government Digital blog, 2026); Greater London Authority (decision record, September 2026)."},{"id":"enb-pp-commonplace","name":"Commonplace digital consultation hub (now Zencity)","vendor":"Zencity","category":"crm_contact","lgam_layers":["Council Interfaces","Capabilities"],"lgam_evidence_id":"evd-cddo-2026-lgam-layers","notes":"Cotswold used it in a government-funded pilot (2021 to 2022) on a partial local plan update, reporting 755 respondents making just over 2,900 representations and a 40 per cent reduction in officer time inputting or categorising responses; self-reported, with no before figure, on a supplier platform.","uk_council_presence":"Cotswold District Council (case study, 2025)."},{"id":"enb-pp-email-filing","name":"Consultation email filing automation (MHCLG Digital Planning, on Microsoft 365)","vendor":"Ministry of Housing, Communities and Local Government","category":"integration","lgam_layers":["Integration"],"lgam_evidence_id":"evd-cddo-2026-lgam-layers","notes":"A free automation from the Digital Planning programme, tested by the City of London Corporation on its City Plan 2040, where 87 per cent of 2,000 comments came by email. The Ministry of Housing, Communities and Local Government (MHCLG) says it can potentially save one to two months of administration per consultation, an estimate. It sorts and stores submissions; officers still summarise and decide responses.","uk_council_presence":"City of London Corporation (case study, 2025)."},{"id":"enb-scl-love-clean-streets","name":"Love Clean Streets reporting app","vendor":"Not named in the sources","category":"crm_contact","lgam_layers":["Council Interfaces","Capabilities"],"lgam_evidence_id":"evd-cddo-2026-lgam-layers","notes":"A supplier-related case study quoted in the 2017 Litter Strategy reports Lewisham's cost per online report and its faster response after launch; it is not an evaluation. Brent later replaced the app with Fix My Street, and residents kept using the old app for a time.","uk_council_presence":"Lewisham (case study quoted in the Litter Strategy, 2017); Brent until it moved to Fix My Street (council paper, 2024)."},{"id":"enb-scl-bigbelly","name":"Big Belly solar-powered compacting bins","vendor":"Egbert Taylor Group (named as the supplier in Kingston's report)","category":"service_system","lgam_layers":["Business Areas"],"lgam_evidence_id":"evd-cddo-2026-lgam-layers","notes":"Thurrock piloted 10 in 2017 where bins overflowed or could not be emptied daily, before any results; Kingston's 2017 report recommended borrowing for compacting bins and fill sensors and anticipated no savings within its existing street cleansing contract. Neither reports outcomes.","uk_council_presence":"Thurrock (pilot, committee paper, 2017); Kingston (recommended, committee paper, 2017)."},{"id":"enb-scl-reen-sensors","name":"REEN bin fill-level sensors and digital scheduling","vendor":"REEN (named in Cambridge's report)","category":"service_system","lgam_layers":["Business Areas"],"lgam_evidence_id":"evd-cddo-2026-lgam-layers","notes":"Cambridge's trial in suburban wards from November 2024, with 267 sensors, cut daily bin rounds from six to five and released staff time for other work; a trial reported to scrutiny, graded C, with no saving figure.","uk_council_presence":"Cambridge (trial, committee paper, 2025)."},{"id":"enb-tx-nafn-nr3s","name":"National Register of Refusals, Revocations and Suspensions (NR3S)","vendor":"National Anti-Fraud Network (NAFN)","category":"data_platform","lgam_layers":["Data and Information"],"lgam_evidence_id":"evd-cddo-2026-lgam-layers","notes":"The Department for Transport's statutory guidance on the 2022 Act names the National Anti-Fraud Network as the designated provider and says licensing authorities need not pay to use the register; the network offers other services only to its members. The Department for Transport's register figures are management information from the network, not official statistics.","uk_council_presence":"Used by English licensing authorities, which ran 245,200 searches in 2025/26 (Department for Transport taxi statistics, 2026)."},{"id":"enb-lmo-lexisnexis-ai-research","name":"LexisNexis AI legal research tool","vendor":"LexisNexis UK","category":"ai_productivity","lgam_layers":["Foundational Technology: Artificial Intelligence"],"lgam_evidence_id":"evd-cddo-2026-lgam-layers","notes":"Evidence is the supplier's own client story with users' estimates (grade C). Its output is a research note for a lawyer to check against the sources; advice is the lawyer's. Not to be used on standards matters.","uk_council_presence":"South Tyneside (the supplier's client story, undated page, read 22 October 2026)."},{"id":"enb-lmo-dps-legal-case-management","name":"DPS legal case management system","vendor":"DPS","category":"service_system","lgam_layers":["Business Areas"],"lgam_evidence_id":"evd-cddo-2026-lgam-layers","notes":"Named as the preferred contract in a 2018 Cabinet report, with a forecast annual cost and a planned client portal; the decision and the outturn were not checked. Time recording feeds recharges, which are transfers between budgets.","uk_council_presence":"Hammersmith and Fulham (preferred contract in a Cabinet report, 5 March 2018; decision not checked)."},{"id":"enb-dem-civica-modgov","name":"Civica Modern.gov committee management system","vendor":"Civica","category":"service_system","lgam_layers":["Business Areas"],"lgam_evidence_id":"evd-cddo-2026-lgam-layers","notes":"Named in council contract records: Rushcliffe (Civica ModGov, annual contract to 30 April 2027), Barnet (Modern.Gov, 2022 to 2027), Doncaster (Modern.Gov hosting, maintenance and support from December 2021) and Bournemouth, Christchurch and Poole (a democratic services system covering councillor information, report drafting, decision recording, meeting scheduling and publication, from November 2025). Prices are the supplier's, in the councils' own records.","uk_council_presence":"Rushcliffe, Barnet, Doncaster, and Bournemouth, Christchurch and Poole (council contract records)."},{"id":"enb-dem-iai-minute","name":"Minute (government AI transcription and summarisation tool)","vendor":"Incubator for Artificial Intelligence (i.AI), UK Government","category":"ai_productivity","lgam_layers":["Foundational Technology: Artificial Intelligence"],"lgam_evidence_id":"evd-cddo-2026-lgam-layers","notes":"The government's roadmap page says it was trialled with 400 users across 22 local authorities in July 2025, in frontline local services, and has been open-sourced. West Berkshire describes a pilot across 25 local authorities to July 2025, with officers creating the published minutes. Supplied by government, so it is not a saving unless a paid contract, post or agency spend ends. No evaluation of accuracy or time saved was found.","uk_council_presence":"Trialled in 22 local authorities (government roadmap page); West Berkshire took part (council blog)."},{"id":"enb-el-modern-polling","name":"Modern Polling","vendor":"Modern Polling","category":"service_system","lgam_layers":["Business Areas"],"lgam_evidence_id":"evd-cddo-2026-lgam-layers","notes":"Three Rivers' returning officer used it at the May 2023 elections; its voter ID figures came from the supplier's report, so figures from it are graded C.","uk_council_presence":"Three Rivers (May 2023 elections, from the council's own report)."},{"id":"enb-mem-icasework","name":"iCasework","vendor":"Not stated in the evidence","category":"crm_contact","lgam_layers":["Council Interfaces","Capabilities"],"lgam_evidence_id":"evd-cddo-2026-lgam-layers","notes":"Kent's Member Development Sub-Committee (11 February 2025) agreed that a members' enquiry portal using its complaints form be launched after the May 2025 elections; the council says it is not a casework management tool. No supplier claim is used.","uk_council_presence":"Kent County Council (committee minutes, February 2025)."},{"id":"enb-mem-dynamics-casework","name":"Microsoft Dynamics (members' casework)","vendor":"Microsoft","category":"crm_contact","lgam_layers":["Council Interfaces","Capabilities"],"lgam_evidence_id":"evd-cddo-2026-lgam-layers","notes":"Greenwich logs and tracks members' casework in Microsoft Dynamics through nine member support officers in democratic services (report of 20 November 2025). The module and licence costs are not given. Not the same product as Dynamics 365 Finance, the finance system.","uk_council_presence":"Royal Borough of Greenwich (scrutiny panel report, November 2025)."},{"id":"enb-cus-icsai-assistant","name":"ICS.AI assistant (web and phone AI assistant)","vendor":"ICS.AI","category":"ai_productivity","lgam_layers":["Foundational Technology: Artificial Intelligence"],"lgam_evidence_id":"evd-cddo-2026-lgam-layers","notes":"Derby's press release of 18 May 2026 names the supplier and says its council and Derby Homes assistants handled more than 3.2 million routine enquiries since 2023; the figures' source is not given and no accuracy measure is reported. Supplier-involved: C at best.","uk_council_presence":"Derby (council press release, 2026)."},{"id":"enb-cus-ebi-chatbot","name":"EBI.AI chatbot","vendor":"EBI.AI","category":"ai_productivity","lgam_layers":["Foundational Technology: Artificial Intelligence"],"lgam_evidence_id":"evd-cddo-2026-lgam-layers","notes":"An LGA case study (6 May 2025) says South Cambridgeshire reached 93 per cent answer accuracy against a 90 per cent target with the supplier, alongside routing calls by interactive voice response; method and sample not given. Supplier-involved: C at best.","uk_council_presence":"South Cambridgeshire (LGA case study, 2025)."},{"id":"enb-foi-fivium-case-management","name":"Fivium case management system for complaints and information requests","vendor":"Fivium","category":"service_system","lgam_layers":["Business Areas"],"lgam_evidence_id":"evd-cddo-2026-lgam-layers","notes":"Named in Herefordshire's record of officer decision (March 2026): a two-year renewal at a total of £62,016 for complaints and information requests, first procured in 2021, after a G-Cloud 14 assessment. The record says many such systems also provide a disclosure log. Shared with complaints, so not the freedom of information service's cost alone; the price is the supplier's, in the council's record.","uk_council_presence":"Herefordshire (council officer decision record, 2026)."},{"id":"enb-foi-aptean-respond","name":"Respond case management system","vendor":"Aptean Limited","category":"service_system","lgam_layers":["Business Areas"],"lgam_evidence_id":"evd-cddo-2026-lgam-layers","notes":"Named in Stockton-on-Tees' transparency notice of intention to award directly (31 July 2025) for its information governance team, covering freedom of information and environmental information requests, data protection requests and complaints, worth £67,239.68 excluding value added tax for October 2025 to September 2028; whether the contract was awarded was not confirmed.","uk_council_presence":"Stockton-on-Tees (transparency notice, 2025; award not confirmed)."},{"id":"enb-foi-wigan-ai-foi","name":"AI Powered Freedom of Information Request Management (Wigan)","vendor":"Wigan Council with Agilisys, Greater Manchester Combined Authority and the Department for Science, Innovation and Technology","category":"ai_productivity","lgam_layers":["Foundational Technology: Artificial Intelligence"],"lgam_evidence_id":"evd-cddo-2026-lgam-layers","notes":"Greater Manchester Combined Authority's case study page about Wigan's tool (last updated 8 June 2026) says build and testing are complete and the tool is moving into live use, with staff responsible for reviewing and approving responses. No measured time, accuracy or timeliness outcome is published. Funded with Greater Manchester Combined Authority and the Department for Science, Innovation and Technology, so not a council saving unless a paid contract, post or agency spend ends; supplier-involved.","uk_council_presence":"Wigan (Greater Manchester Combined Authority case study page, 2026)."},{"id":"enb-sar-automated-redaction-croydon","name":"Automated redaction solution for subject access requests (Croydon contract)","vendor":"Xerox (UK) Limited","category":"documents","lgam_layers":["Capabilities"],"lgam_evidence_id":"evd-cddo-2026-lgam-layers","notes":"Croydon's procurement record shows a contract signed on 19 November 2025 worth £61,710 excluding VAT for 27 November 2025 to 26 November 2026, awarded to Xerox (UK) Limited; the figure is the council's as buyer. No performance, accuracy or officer review figure is published.","uk_council_presence":"London Borough of Croydon (council procurement record)."},{"id":"enb-sar-microsoft-ediscovery","name":"Microsoft Purview eDiscovery (search across Microsoft 365)","vendor":"Microsoft","category":"documents","lgam_layers":["Capabilities"],"lgam_evidence_id":"evd-cddo-2026-lgam-layers","notes":"Bury reported in April 2026 that wider use of Microsoft e-discovery software for data searches improved subject access timeliness, without a measure; Wokingham names Purview as its search tool. The licence may sit in the council's Microsoft 365 agreement, held by information and communications technology (ICT).","uk_council_presence":"Bury and Wokingham (council papers and a freedom of information response)."},{"id":"enb-sar-dapian-case-management","name":"Dapian information requests case management system","vendor":"Dapian","category":"service_system","lgam_layers":["Business Areas"],"lgam_evidence_id":"evd-cddo-2026-lgam-layers","notes":"Bury bought a web-based case management system for freedom of information, subject access, environmental information requests and breaches, due to go live in May 2026 with built-in statutory timescales, reminders and live reporting, replacing email tracking. Cost not given; efficiency expected, not measured.","uk_council_presence":"Bury (council paper)."},{"id":"enb-eqd-govuk-gpg-service","name":"Gender pay gap service (GOV.UK)","vendor":"UK Government (GOV.UK)","category":"service_system","lgam_layers":["Business Areas"],"lgam_evidence_id":"evd-cddo-2026-lgam-layers","notes":"The government's website on which employers publish their gender pay gap figures, and which records each report's submission date, including reports submitted late (Oldham, North Warwickshire, Dacorum, Waverley). It also shows voluntary action plans for 2026 to 2027 (Knowsley, Wyre Forest). The figures on it are each council's own.","uk_council_presence":"Every Schedule 2 authority with 250 or more employees files on it; council pages seen for Oldham, North Warwickshire, Dacorum, Waverley, Knowsley and Wyre Forest."},{"id":"enb-hr-tribepad-ats","name":"Tribepad applicant tracking system","vendor":"Tribepad Limited","category":"erp_hr","lgam_layers":["Corporate Areas"],"lgam_evidence_id":"evd-cddo-2026-lgam-layers","notes":"Named as the supplier in Hertfordshire County Council's contract details notice for an applicant tracking system (contract signed 19 September 2025, £450,000 excluding value added tax (VAT) as restated, 30 September 2025 to 1 April 2028 with a possible extension). The figure is the council's as buyer. No automated shortlisting or scoring is described.","uk_council_presence":"Hertfordshire County Council (Find a Tender contract details notice, 2025)."},{"id":"enb-pay-mhr-itrent","name":"iTrent HR and payroll system","vendor":"MHR International UK Limited","category":"erp_hr","lgam_layers":["Corporate Areas"],"lgam_evidence_id":"evd-cddo-2026-lgam-layers","notes":"Named in council records: Oldham's in-house payroll and pensions service runs on iTrent (Audit Committee, October 2025), and Bury's Cabinet was recommended in April 2024 to continue its iTrent HR and payroll system through a Greater Manchester framework at fixed prices it reports as 20 per cent below a direct contract, which is cost avoided. Prices are the supplier's, in the councils' own records. The HR journey may name the same product.","uk_council_presence":"Oldham and Bury (council records)."},{"id":"enb-pay-zellis-hcm","name":"Zellis HCM (HR and payroll)","vendor":"Zellis","category":"erp_hr","lgam_layers":["Corporate Areas"],"lgam_evidence_id":"evd-cddo-2026-lgam-layers","notes":"Wirral's officer report recommended a G-Cloud 13 direct award from 1 January 2024 at £334,500 a year, saying the early transfer saves £100k a year without giving the previous annual cost (planned); its payroll serves the council, schools by service level agreement and some third parties. Supplier pricing in the council's own record.","uk_council_presence":"Wirral (council report)."},{"id":"enb-ict-microsoft-365","name":"Microsoft 365 enterprise licences (including E5)","vendor":"Microsoft","category":"cloud","lgam_layers":["Foundational Technology: Infrastructure and Hosting"],"lgam_evidence_id":"evd-cddo-2026-lgam-layers","notes":"Named in council licence reports: Kirklees (current client licence spend £1.301m a year; a recommended move to E5 under the Crown Commercial Service SPA24 agreement at £1.737m, £1.887m and £2.062m in years 1 to 3, and Teams Calling at about £292,000 a year) and Warwickshire (6,295 licences, per-licence rises of up to £86.26, renewed through the Crown Commercial Service aggregated deal). Prices are the supplier's, in the councils' own records. Copilot is a separate enabler.","uk_council_presence":"Kirklees and Warwickshire (council reports)."},{"id":"enb-ict-silktide","name":"Silktide website accessibility monitoring","vendor":"Silktide","category":"service_system","lgam_layers":["Business Areas"],"lgam_evidence_id":"evd-cddo-2026-lgam-layers","notes":"Peterborough's accessibility statement, reviewed and tested on 1 August 2026, says its in-house web team tests against Web Content Accessibility Guidelines (WCAG) 2.2 AA using this supplier's monitoring tool. Automated tools support, and do not replace, manual testing.","uk_council_presence":"Peterborough (council accessibility statement)."}],"pressures":[{"id":"prs-high-contact","name":"We're drowning in calls and contacts","definition":"The council is taking more phone, web, face-to-face and email contacts than teams can handle well. People wait, calls are abandoned, and staff spend the day clearing the queue.","indicators":["Long queues at the switchboard or customer centre, and high abandoned-call rates","Full reception and drop-in sessions, with people turned away or told to ring back","Email and web-form inboxes that are never cleared","Same resident contacting several channels about one issue","Overtime and extra shifts used just to answer the phone"],"measures":["Contacts received by channel, per week","Abandoned-call rate and average speed of answer","Share of contacts resolved at first point of contact","Contacts per case, or per household"],"root_causes":["Services are hard to complete online, so people ring instead","Opening hours, scripts and menus do not match why people call","Demand has grown and staffing has not","Failure demand is counted as ordinary demand and then staffed"],"step_ids":["stp-ana-01-first-contact","stp-ctx-04-billing","stp-ctx-06-contact","stp-ehc-01-request","stp-hl-01-approach","stp-hts-01-apply","stp-hts-09-operate","stp-rep-01-report","stp-cfd-01-contact","stp-asg-01-concern","stp-alc-01-apply","stp-alc-06-advertise","stp-wc-01-request","stp-wc-06-bulky","stp-wc-07-garden","stp-hw-01-report","stp-dm-01-preapp","stp-hb-01-claim","stp-rc-04-contact","stp-pse-01-intake","stp-dp-01-request","stp-eq-02-self","stp-dol-01-request","stp-mhsw-03-request","stp-ot-01-refer","stp-ph19-09-school","stp-sh-03-access","stp-sh-04-online","stp-sm-04-access","stp-ae-02-team","stp-cme-08-support","stp-cwd-06-statement","stp-eys-03-inform","stp-fa-02-recruit","stp-sad-03-apply","stp-sad-06-offer","stp-vs-10-plac","stp-casb-01-intake","stp-tasb-02-intake","stp-env-07-complaint","stp-ft-01-intake","stp-pk-03-permits","stp-pp-03-engage","stp-scl-05-request","stp-ts-02-intake","stp-wd-03-hwrc","stp-dem-07-meeting","stp-dem-10-petitions","stp-el-06-voterid","stp-scr-08-ccfa","stp-mem-05-casework","stp-cus-01-strategy","stp-cus-02-phone","stp-cus-03-online","stp-cus-04-facetoface","stp-cus-06-triage","stp-com-03-campaigns","stp-com-04-media","stp-com-05-digital","stp-com-09-emergency","stp-foi-01-receive","stp-sar-01-intake","stp-pol-04-consult"]},{"id":"prs-chasing-progress","name":"People keep chasing us for an update","definition":"A large share of contact is people asking what has happened to something they already asked for. The council is creating its own demand by not doing the thing, or not doing it right, first time.","indicators":["Calls and emails that start with 'I am just chasing'","Repeat contacts on the same case reference","Residents who say they were not told what would happen next, or when","Officers interrupted all day by progress-chasing from the public and from other teams","Complaints that are really about silence, not about the decision"],"measures":["Share of contacts classed as failure demand, or avoidable contact","Repeat-contact rate within 7 and 28 days","Cases with no customer update in the promised time","Contacts per resolved case"],"root_causes":["No reliable date or owner is given at the first contact","Work is passed on and the passer does not check it landed","The first attempt does not resolve the request, so the person has to come back","Progress is not visible to the resident, so they ring to find out"],"step_ids":["stp-ana-03-booking","stp-ana-08-inform","stp-ctx-06-contact","stp-ehc-01-request","stp-ehc-03-advice","stp-ehc-06-finalise","stp-hts-09-operate","stp-rep-01-report","stp-rep-06-schedule","stp-cfd-06-feedback","stp-hc-04-broker","stp-alc-03-verify","stp-alc-06-advertise","stp-alc-09-offer","stp-cl-04-in-touch","stp-wc-01-request","stp-wc-05-missed","stp-dm-03-consult","stp-br-01-liability","stp-br-10-refund","stp-hb-01-claim","stp-tm-04-succession","stp-tm-05-exchange","stp-rc-03-uc","stp-pse-03-informal","stp-rn-04-place","stp-dp-01-request","stp-dp-05-setup","stp-eq-04-deliver","stp-eq-06-minor","stp-dol-07-rpr","stp-dol-08-imca","stp-mca-05-consult","stp-mca-09-attorney","stp-ot-02-triage","stp-ph19-05-antenatal","stp-sm-08-custody","stp-cdr-02-respond","stp-cme-03-locate","stp-cme-10-return","stp-eys-03-inform","stp-eys-05-place","stp-sad-03-apply","stp-sad-07-inyear","stp-spp-10-capital","stp-yj-09-victims","stp-casb-02-victim","stp-dfg-06-design","stp-dfg-08-works","stp-grt-05-apply","stp-hmo-08-comply","stp-shc-07-contract","stp-tasb-03-victim","stp-bc-05-inspect","stp-env-05-sample","stp-ft-03-clear","stp-scl-06-respond","stp-fin-05-monitor","stp-trm-03-financing","stp-ia-03-fieldwork","stp-ia-05-followup","stp-ia-11-external","stp-ins-06-notify","stp-ins-07-investigate","stp-dem-03-forwardplan","stp-dem-04-reports","stp-scr-03-programme","stp-scr-04-predecision","stp-scr-06-review","stp-scr-07-recommend","stp-mem-05-casework","stp-cus-07-handoff","stp-foi-02-clarify","stp-foi-03-search","stp-foi-05-consult","stp-sar-03-clarify","stp-sar-05-search","stp-eqd-04-objectives","stp-pol-07-report","stp-pol-10-peer","stp-pfm-04-lettings"]},{"id":"prs-rekeying","name":"Staff are re-keying everything","definition":"Officers type the same facts into a second system, a spreadsheet or a form because the systems do not pass the data across. The typing is slow and it creates mistakes.","indicators":["Two screens open, with staff copying names, addresses and reference numbers","Paper forms typed up after a visit or a meeting","Dual entry into the case system and the finance system","Cut and paste from email into the case record","Staff keeping a private tracker because the system of record is awkward"],"measures":["Minutes of re-keying per case, from a short time study","Share of cases touched in more than one system","Fields entered more than once for the same person","Error rate on fields that are typed twice"],"root_causes":["Case, finance and provider systems are not linked","A new system was added without retiring the old one","Forms were designed for the back office, not for the visit","No single place is trusted, so people keep a copy of their own"],"step_ids":["stp-ana-01-first-contact","stp-ana-04-history","stp-acp-03-pay","stp-afa-02-collect","stp-ctx-01-accounts","stp-ctx-05-payment","stp-ehc-01-request","stp-hl-09-place","stp-hts-02-assess","stp-cfd-01-contact","stp-cp-05-visits","stp-hc-07-monitor","stp-asg-01-concern","stp-alc-08-nominate","stp-cl-09-money","stp-wc-04-collect","stp-hw-02-inspect","stp-dm-11-digital","stp-br-02-bill","stp-br-04-change","stp-hb-06-change","stp-rc-02-pay","stp-rn-07-pay","stp-eq-01-request","stp-mca-08-record","stp-ph19-08-ncmp","stp-phc-07-checks","stp-phc-10-contract","stp-sh-07-primary","stp-sh-10-xcharge","stp-cdr-01-notify","stp-cme-01-notify","stp-eys-04-eligibility","stp-eys-05-place","stp-eys-08-payment","stp-sad-05-rank","stp-spp-02-capacity","stp-vs-01-cohort","stp-dfg-05-meanstest","stp-hmo-04-apply","stp-bc-01-apply","stp-env-02-register","stp-ft-12-monitor","stp-pk-03-permits","stp-prl-03-apply","stp-prl-08-personal","stp-tx-03-apply","stp-wd-12-report","stp-fin-11-pay","stp-ins-05-recharge","stp-ins-06-notify","stp-lmo-01-intake","stp-dem-08-record","stp-el-01-register","stp-mem-02-pay","stp-cus-03-online","stp-foi-01-receive","stp-sar-01-intake","stp-eqd-10-paygap","stp-pol-08-returns","stp-hr-04-terms","stp-pay-01-setup","stp-pay-03-deduct","stp-pay-05-enrol","stp-pay-06-contrib"]},{"id":"prs-backlogs","name":"Waiting lists and backlogs keep building","definition":"More work is coming in than is being finished, so a queue of assessments, reviews, applications or cases sits unallocated or overdue. People wait, and the list itself creates more work.","indicators":["Unallocated trays and overdue-review reports that grow each month","Oldest cases measured in months, not days","Waiting-list meetings that re-order the queue but do not shrink it","New work prioritised, while reviews and older cases slip","People deteriorating, complaining or presenting again while they wait"],"measures":["Number waiting, and number waiting over a set threshold","Age of the oldest case, and median wait","Inflow against completions per week","Share of statutory reviews overdue"],"root_causes":["Demand has risen faster than team capacity","Cases are not closed, so the stock grows","Priority rules keep pushing routine work back","Vacancies and handovers mean cases sit with no owner"],"step_ids":["stp-ana-02-waiting-list","stp-afa-01-financial-assessment","stp-acp-04-review","stp-ctx-01-accounts","stp-ehc-03-advice","stp-ehc-06-finalise","stp-ehc-07-review","stp-hl-01-approach","stp-hl-02-assess","stp-hl-11-move-on","stp-hts-02-assess","stp-hts-04-appeal","stp-rep-07-works","stp-cfd-02-screen","stp-cfd-07-assess","stp-hc-04-broker","stp-hc-08-review","stp-asg-02-screen","stp-asg-06-enquiry","stp-alc-02-qualify","stp-alc-04-band","stp-hw-02-inspect","stp-dm-02-validate","stp-dm-04-assess","stp-dm-06-conditions","stp-dm-09-enforce","stp-br-04-change","stp-hb-02-assess","stp-hb-06-change","stp-tm-03-visit","stp-pse-01-intake","stp-pse-02-inspect","stp-pse-09-standards","stp-rn-08-review","stp-lda-02-assess","stp-lda-07-progress","stp-dp-09-review","stp-eq-06-minor","stp-dol-01-request","stp-dol-03-triage","stp-dol-04-assessors","stp-dol-05-assess","stp-dol-09-review","stp-dol-11-community","stp-mca-03-advocacy","stp-mca-06-imca","stp-mca-10-deputy","stp-mhsw-01-community","stp-mhsw-02-careact","stp-ot-02-triage","stp-ot-03-assess","stp-ot-06-major","stp-ot-10-review","stp-ph19-04-workforce","stp-ph19-06-reviews","stp-sh-03-access","stp-sh-05-sti","stp-sh-06-contra","stp-sm-04-access","stp-sm-05-treat","stp-ae-11-close","stp-cdr-04-panel","stp-cdr-07-review","stp-cme-03-locate","stp-cme-07-suitability","stp-cwd-01-identify","stp-cwd-02-assess","stp-cwd-03-carers","stp-cwd-09-review","stp-fa-03-assess","stp-fa-06-review","stp-fa-10-adoptsupport","stp-sad-11-appeal","stp-vs-08-send","stp-dfg-02-refer","stp-dfg-06-design","stp-dfg-07-approve","stp-grt-09-manage","stp-hmo-04-apply","stp-hmo-05-assess","stp-lh-09-leaseadmin","stp-shc-05-access","stp-bc-01-apply","stp-bc-04-plancheck","stp-bc-07-complete","stp-env-03-inspect","stp-env-07-complaint","stp-pk-05-camera","stp-pk-06-represent","stp-prl-03-apply","stp-prl-06-vary","stp-scl-04-highway","stp-scl-06-respond","stp-scl-08-graffiti","stp-tx-03-apply","stp-tx-04-driver","stp-ts-06-product","stp-fin-07-audit","stp-ia-05-followup","stp-ia-06-fraud","stp-lmo-01-intake","stp-lmo-08-complaint","stp-el-01-register","stp-el-05-absent","stp-el-06-voterid","stp-cus-02-phone","stp-cus-08-complaint1","stp-foi-03-search","stp-foi-07-respond","stp-foi-12-perform","stp-sar-03-clarify","stp-sar-05-search","stp-sar-06-redact","stp-sar-08-respond","stp-sar-12-perform","stp-pay-11-fund","stp-ict-03-desk","stp-ict-06-incident","stp-pfm-08-maintain"]},{"id":"prs-slow-decisions","name":"Decisions take too long","definition":"Even when a case is being worked, the decision itself is late against the statutory or published timescale. People and providers cannot plan, and chase or escalate while they wait.","indicators":["Cases open well past the statutory or published deadline","Decisions waiting on a panel, a sign-off or a missing view from another service","Families and providers told the timescale has slipped, with no new date","Batches of decisions cleared just before an inspection or a return","Appeals and complaints that cite delay, not the decision itself"],"measures":["Share of decisions inside the statutory or published time","Median days from complete information to decision","Days lost waiting for a panel or a second service","Share of decisions issued after a formal extension"],"root_causes":["Sign-off sits with too few people","Information from schools, health or housing arrives late","Panels meet too seldom for the volume","Staff are unsure of the rules and hold the case rather than decide"],"step_ids":["stp-ana-07-eligibility","stp-acp-01-plan","stp-ehc-02-decide","stp-ehc-08-phase","stp-hl-05-relieve","stp-hl-07-decide","stp-hts-03-decide","stp-rep-03-hazard","stp-cfd-02-screen","stp-cfd-04-decide","stp-cp-01-strategy","stp-cp-03-icpc","stp-cp-08-plo","stp-hc-02-fees","stp-asg-02-screen","stp-asg-03-safety","stp-asg-07-outcome","stp-alc-02-qualify","stp-alc-04-band","stp-alc-07-direct","stp-alc-11-scheme","stp-hw-03-assess","stp-dm-05-decide","stp-dm-06-conditions","stp-br-03-reliefs","stp-hb-03-supported","stp-hb-09-appeal","stp-tm-02-tenure","stp-tm-04-succession","stp-tm-05-exchange","stp-tm-11-rtb","stp-rc-07-notice","stp-pse-04-notice","stp-pse-06-penalty","stp-pse-07-orders","stp-rn-02-fee","stp-rn-04-place","stp-lda-02-assess","stp-lda-03-plan","stp-lda-09-cetr","stp-dp-02-capacity","stp-dp-03-decide","stp-eq-03-prescribe","stp-dol-02-urgent","stp-dol-06-authorise","stp-mca-01-trigger","stp-mca-07-bestint","stp-mca-11-court","stp-mhsw-02-careact","stp-mhsw-05-assess","stp-mhsw-06-apply","stp-mhsw-08-guardian","stp-mhsw-09-aftercare","stp-ot-08-discharge","stp-phc-06-procure","stp-sh-02-procure","stp-sm-07-rehab","stp-ae-07-eso","stp-ae-08-prosecute","stp-ae-09-sao","stp-cdr-04-panel","stp-cdr-05-sin","stp-cdr-06-rapid","stp-cdr-08-publish","stp-cme-05-withdraw","stp-cme-09-sao","stp-cwd-02-assess","stp-cwd-04-plan","stp-eys-04-eligibility","stp-eys-09-inclusion","stp-fa-03-assess","stp-fa-04-approve","stp-fa-09-match","stp-sad-07-inyear","stp-sad-08-cohort","stp-sad-09-fair","stp-sad-10-direct","stp-spp-03-plan","stp-spp-05-expand","stp-spp-06-newschool","stp-spp-07-surplus","stp-spp-09-decide","stp-vs-02-place","stp-yj-03-divert","stp-yj-05-court","stp-casb-07-closure","stp-casb-08-injunction","stp-casb-09-casereview","stp-dfg-04-necessary","stp-dfg-07-approve","stp-dfg-11-discretion","stp-grt-02-plan","stp-grt-03-develop","stp-grt-06-allocate","stp-grt-10-enforce","stp-hmo-01-scope","stp-hmo-06-decide","stp-hmo-09-penalty","stp-hmo-10-orders","stp-lh-06-consult","stp-shc-04-procure","stp-shc-09-hbreview","stp-tasb-06-tenure","stp-tasb-07-injunction","stp-tasb-09-possession","stp-bc-03-hrb","stp-bc-04-plancheck","stp-bc-08-enforce","stp-env-06-enforce","stp-env-08-abate","stp-ft-02-triage","stp-ft-04-private","stp-ft-08-prosecute","stp-pk-01-scope","stp-pk-02-orders","stp-pk-06-represent","stp-pk-09-badge","stp-pp-01-timetable","stp-pp-04-sites","stp-pp-05-gateway","stp-pp-06-examine","stp-pp-07-adopt","stp-pp-10-neighbourhood","stp-prl-01-policy","stp-prl-05-decide","stp-prl-07-tens","stp-prl-10-review","stp-tx-01-policy","stp-tx-04-driver","stp-tx-06-operator","stp-tx-09-suspend","stp-tx-10-prosecute","stp-ts-05-trading","stp-ts-10-enforce","stp-ts-11-prosecute","stp-wd-08-contract","stp-fin-02-budget","stp-fin-03-s25","stp-fin-09-support","stp-trm-01-strategy","stp-trm-06-borrow","stp-ia-04-report","stp-ia-07-investigate","stp-ia-09-ags","stp-ins-03-procure","stp-ins-08-settle","stp-ins-10-ownloss","stp-lmo-02-advice","stp-lmo-03-contracts","stp-lmo-05-prosecute","stp-lmo-06-mo-report","stp-lmo-09-hearing","stp-lmo-11-constitution","stp-dem-01-governance","stp-dem-03-forwardplan","stp-dem-06-exempt","stp-dem-09-callin","stp-el-03-determine","stp-el-07-overseas","stp-el-08-polling","stp-scr-01-arrange","stp-scr-04-predecision","stp-scr-05-callin","stp-scr-08-ccfa","stp-scr-10-health","stp-mem-01-scheme","stp-cus-01-strategy","stp-com-01-strategy","stp-com-02-propriety","stp-com-04-media","stp-com-08-election","stp-foi-02-clarify","stp-foi-04-limits","stp-foi-06-exempt","stp-foi-08-review","stp-sar-02-identity","stp-sar-04-refuse","stp-sar-07-exempt","stp-sar-09-rights","stp-eqd-01-duty","stp-eqd-04-objectives","stp-eqd-05-eqia","stp-eqd-06-decide","stp-pol-01-plan","stp-pol-03-policy","stp-pol-05-bestvalue","stp-hr-02-recruit","stp-hr-03-checks","stp-hr-05-paypolicy","stp-hr-06-chiefofficers","stp-hr-08-develop","stp-hr-09-conduct","stp-hr-11-relations","stp-pay-08-illhealth","stp-pay-09-discretions","stp-ict-01-strategy","stp-ict-02-procure","stp-ict-07-privacy","stp-ict-11-ai","stp-pfm-02-acquire","stp-pfm-03-dispose","stp-pfm-05-cat","stp-pfm-06-acv","stp-pfm-11-accommodation"]},{"id":"prs-rework","name":"We keep redoing work","definition":"Assessments, letters, payments and care plans are sent back or done again because they were wrong, incomplete or not what the person needed. The same case is touched several times.","indicators":["Returned post, rejected invoices and plans sent back by a checker","Complaints upheld because the decision or the record was wrong","Visits repeated because the first one did not collect what was needed","Providers querying a care plan that does not match the assessment","Quality-check queues that are longer than the original work"],"measures":["Share of cases reopened or returned within 28 days","Right-first-time rate at quality check","Payment or invoice error rate","Upheld complaints where the fault was an error in the original work"],"root_causes":["The person who knows the case is not the person who writes it up","Forms and checklists do not match the real decision","No time to check before the case is passed on","Rules are unclear, so officers guess and a checker corrects them"],"step_ids":["stp-ana-06-write-up","stp-acp-03-pay","stp-ctx-09-summons","stp-ehc-04-draft","stp-hl-02-assess","stp-hts-10-changes","stp-rep-02-triage","stp-rep-05-diagnose","stp-rep-06-schedule","stp-rep-08-complete","stp-cfd-04-decide","stp-cfd-09-cin-review","stp-cp-06-review","stp-cp-10-end","stp-asg-07-outcome","stp-asg-10-sar","stp-alc-03-verify","stp-alc-09-offer","stp-alc-10-review","stp-cl-02-pathway","stp-wc-05-missed","stp-wc-09-contamination","stp-hw-03-assess","stp-hw-04-repair","stp-dm-02-validate","stp-dm-05-decide","stp-br-01-liability","stp-br-06-recover","stp-hb-02-assess","stp-hb-07-fraud","stp-tm-02-tenure","stp-tm-09-complaints","stp-rc-06-agree","stp-pse-03-informal","stp-dp-03-decide","stp-dp-04-amount","stp-dp-09-review","stp-eq-05-fit","stp-eq-09-recycle","stp-dol-06-authorise","stp-dol-09-review","stp-mca-02-support","stp-mca-04-assess","stp-ot-04-trusted","stp-ot-05-recommend","stp-ot-07-handling","stp-ot-10-review","stp-phc-04-design","stp-phc-11-outcomes","stp-sh-11-contract","stp-ae-05-formal","stp-ae-11-close","stp-cdr-08-publish","stp-cdr-10-learning","stp-cwd-03-carers","stp-fa-06-review","stp-sad-04-verify","stp-sad-05-rank","stp-spp-01-forecast","stp-vs-04-review","stp-yj-06-assess","stp-yj-08-community","stp-casb-04-early","stp-dfg-03-eligible","stp-dfg-08-works","stp-hmo-05-assess","stp-hmo-07-vary","stp-lh-02-newlease","stp-lh-05-actuals","stp-shc-09-hbreview","stp-tasb-01-policy","stp-tasb-05-early","stp-tasb-10-complaints","stp-bc-06-levy","stp-pp-04-sites","stp-pp-08-supply","stp-tx-07-access","stp-wd-07-recyclate","stp-fin-06-accounts","stp-trm-04-mrp","stp-trm-09-hra","stp-ia-04-report","stp-lmo-11-constitution","stp-dem-01-governance","stp-dem-04-reports","stp-scr-07-recommend","stp-com-05-digital","stp-com-11-insight","stp-foi-06-exempt","stp-sar-06-redact","stp-eqd-05-eqia","stp-eqd-06-decide","stp-pol-01-plan","stp-pol-03-policy","stp-pol-09-outcomes","stp-pay-02-award","stp-pay-04-statpay","stp-pay-10-overpay","stp-ict-07-privacy","stp-ict-08-access","stp-ict-11-ai"]},{"id":"prs-paper-post","name":"We're still running on paper and post","definition":"Applications, evidence and decisions still move by paper, post or scanning. Days are lost in the mail, and staff spend time scanning, indexing and chasing missing pages.","indicators":["Post rooms and scanning backlogs","Wet-signature forms that cannot be completed online","Evidence posted in, then lost or indexed against the wrong case","Officers printing a case to take to a meeting or a visit","Residents asked to post copies of documents they have already uploaded"],"measures":["Share of applications still received on paper","Days from post received to indexed on the case","Scanning backlog, in days of work","Cases delayed because a document was in the post"],"root_causes":["The digital route does not accept the evidence people actually have","A wet signature is still required by policy or by a supplier","Archive and post processes were never redesigned when the system changed","Some residents cannot use digital channels, and no assisted route exists"],"step_ids":["stp-ana-01-first-contact","stp-afa-01-financial-assessment","stp-ctx-01-accounts","stp-ctx-04-billing","stp-hts-01-apply","stp-cp-03-icpc","stp-alc-01-apply","stp-br-02-bill","stp-br-05-pay","stp-tm-01-signup","stp-tm-11-rtb","stp-rc-01-set","stp-dp-05-setup","stp-ae-05-formal","stp-ae-09-sao","stp-cme-01-notify","stp-cme-09-sao","stp-casb-05-cpn","stp-dfg-03-eligible","stp-dfg-05-meanstest","stp-grt-07-agree","stp-hmo-06-decide","stp-lh-04-demand","stp-lh-06-consult","stp-tasb-06-tenure","stp-bc-02-approver","stp-bc-07-complete","stp-env-08-abate","stp-env-09-smoke","stp-ft-04-private","stp-ft-06-carrier","stp-pk-02-orders","stp-prl-08-personal","stp-scl-09-printed","stp-tx-05-vehicle","stp-tx-06-operator","stp-ts-10-enforce","stp-fin-11-pay","stp-lmo-03-contracts","stp-lmo-10-interests","stp-dem-05-agenda","stp-el-02-canvass","stp-el-03-determine","stp-el-05-absent","stp-el-07-overseas","stp-mem-02-pay","stp-mem-07-ict","stp-mem-11-interests","stp-cus-04-facetoface","stp-com-06-publications","stp-sar-02-identity","stp-hr-03-checks","stp-hr-04-terms","stp-ict-09-records","stp-pfm-06-acv"]},{"id":"prs-duplicate-records","name":"The same details sit in several systems","definition":"A person's name, address, household and circumstances are held in more than one system, and the copies do not match. Staff do not know which record to trust.","indicators":["Duplicate person records, and time spent merging them","Address and contact details that differ between council tax, housing and social care","Officers ringing the resident to check a fact the council already holds","Reports that cannot be reconciled across services","Wrong letters sent because the wrong record was used"],"measures":["Duplicate-record rate on the person index","Share of records with conflicting address or date of birth","Time spent reconciling records before a decision","Number of systems holding a core record for the same person"],"root_causes":["Each service bought its own system, with its own person index","There is no rule for which record wins","Historic data was migrated without a clean-up","Teams are not allowed, or not able, to see another service's record"],"step_ids":["stp-ana-04-history","stp-ctx-02-discounts","stp-hts-08-vet","stp-rep-11-planned","stp-cfd-03-share","stp-asg-04-gather","stp-alc-05-reregister","stp-hw-01-report","stp-hw-07-claims","stp-dm-11-digital","stp-br-09-discover","stp-hb-07-fraud","stp-tm-03-visit","stp-tm-06-fraud","stp-rc-10-former","stp-rn-07-pay","stp-lda-11-joint","stp-dp-08-monitor","stp-eq-01-request","stp-eq-08-collect","stp-mca-05-consult","stp-mca-09-attorney","stp-mhsw-11-partnership","stp-ot-01-refer","stp-ph19-10-hubs","stp-ph19-11-safeguard","stp-phc-01-need","stp-phc-05-joint","stp-phc-10-contract","stp-sh-07-primary","stp-sh-10-xcharge","stp-ae-01-identify","stp-ae-10-safeguard","stp-cdr-01-notify","stp-cme-02-identify","stp-cme-04-triage","stp-cme-06-register","stp-eys-08-payment","stp-fa-08-regional","stp-sad-02-scheme","stp-vs-01-cohort","stp-casb-01-intake","stp-casb-03-coordinate","stp-grt-05-apply","stp-lh-01-leases","stp-shc-02-partner","stp-shc-08-market","stp-tasb-02-intake","stp-tasb-04-investigate","stp-tasb-11-partner","stp-env-02-register","stp-ft-01-intake","stp-ft-05-investigate","stp-pk-11-contract","stp-prl-04-represent","stp-scl-01-duty","stp-scl-05-request","stp-tx-08-monitor","stp-ts-02-intake","stp-wd-02-directions","stp-fin-12-function","stp-trm-10-advisers","stp-ia-01-risk","stp-ia-06-fraud","stp-ins-01-risk","stp-lmo-10-interests","stp-dem-02-calendar","stp-el-04-supply","stp-scr-11-joint","stp-mem-06-info","stp-com-10-internal","stp-foi-11-publish","stp-sar-09-rights","stp-eqd-02-evidence","stp-eqd-07-adjust","stp-pol-02-evidence","stp-pol-06-framework","stp-pay-05-enrol","stp-ict-01-strategy","stp-ict-04-infra","stp-ict-09-records","stp-ict-10-data","stp-pfm-01-strategy"]},{"id":"prs-handovers","name":"Work falls between teams","definition":"A case leaves one team and does not arrive, complete, with the next. Residents repeat their story, and urgent needs sit in an inbox nobody owns.","indicators":["Handover emails with no acknowledgement","Residents asked to explain the same facts to a second team","Cases bounced back as 'not for us'","Disputes about which service should pick up the cost or the visit","Safeguarding or discharge notes that never reach the worker who needs them"],"measures":["Share of handovers acknowledged within one working day","Cases bounced between teams","Days from referral sent to referral accepted","Complaints citing being passed around"],"root_causes":["Thresholds and referral rules are unclear or applied differently","Teams are organised around professions, not around the person's journey","There is no shared view of the case","Health, housing and care disagree about who pays"],"step_ids":["stp-ana-04-history","stp-acp-02-arrange","stp-ehc-03-advice","stp-ehc-05-consult","stp-hl-09-place","stp-hts-10-changes","stp-cfd-03-share","stp-cfd-05-family-help","stp-cp-01-strategy","stp-cp-04-plan","stp-cp-07-fgdm","stp-hc-03-procure","stp-hc-06-deliver","stp-hc-11-failure","stp-asg-03-safety","stp-asg-04-gather","stp-asg-08-plan","stp-asg-09-provider","stp-alc-08-nominate","stp-cl-01-prepare","stp-cl-03-adviser","stp-cl-07-housing","stp-cl-10-health","stp-wc-02-assisted","stp-wc-08-food","stp-wc-11-contract","stp-hw-06-streetworks","stp-hw-11-contract","stp-dm-03-consult","stp-hb-04-ta","stp-hb-10-migrate","stp-tm-01-signup","stp-tm-07-support","stp-tm-10-end","stp-rc-05-support","stp-rc-09-evict","stp-pse-05-emergency","stp-pse-08-eviction","stp-rn-03-procure","stp-rn-06-nhs","stp-rn-11-failure","stp-lda-01-transition","stp-lda-08-crisis","stp-lda-09-cetr","stp-lda-10-aftercare","stp-lda-11-joint","stp-dp-02-capacity","stp-dp-06-support","stp-dp-07-employ","stp-dp-11-suspend","stp-eq-04-deliver","stp-eq-05-fit","stp-eq-11-contract","stp-dol-07-rpr","stp-dol-08-imca","stp-mca-01-trigger","stp-mca-03-advocacy","stp-mca-06-imca","stp-mhsw-01-community","stp-mhsw-03-request","stp-mhsw-05-assess","stp-mhsw-07-rights","stp-mhsw-09-aftercare","stp-mhsw-11-partnership","stp-ot-05-recommend","stp-ot-06-major","stp-ot-08-discharge","stp-ph19-02-commission","stp-ph19-05-antenatal","stp-ph19-06-reviews","stp-ph19-07-targeted","stp-ph19-10-hubs","stp-ph19-11-safeguard","stp-phc-02-advice","stp-phc-05-joint","stp-phc-08-smoking","stp-sh-05-sti","stp-sh-06-contra","stp-sh-09-young","stp-sm-02-partner","stp-sm-03-commission","stp-sm-05-treat","stp-sm-06-harm","stp-sm-08-custody","stp-sm-09-recover","stp-sm-10-young","stp-sm-11-deaths","stp-ae-03-target","stp-ae-04-support","stp-ae-10-safeguard","stp-cdr-02-respond","stp-cdr-03-meeting","stp-cdr-05-sin","stp-cdr-09-national","stp-cdr-11-arrange","stp-cme-02-identify","stp-cme-04-triage","stp-cme-05-withdraw","stp-cme-10-return","stp-cme-11-safeguard","stp-cwd-01-identify","stp-cwd-10-transition","stp-eys-02-market","stp-eys-11-wraparound","stp-fa-08-regional","stp-fa-09-match","stp-sad-02-scheme","stp-sad-08-cohort","stp-sad-09-fair","stp-sad-10-direct","stp-spp-03-plan","stp-spp-04-housing","stp-vs-02-place","stp-vs-03-pep","stp-vs-06-moves","stp-vs-07-inclusion","stp-vs-08-send","stp-vs-11-cwsw","stp-yj-01-prevent","stp-yj-03-divert","stp-yj-07-referral","stp-yj-09-victims","stp-yj-10-custody","stp-yj-11-resettle","stp-casb-02-victim","stp-casb-03-coordinate","stp-casb-10-partnership","stp-dfg-01-strategy","stp-dfg-02-refer","stp-dfg-04-necessary","stp-dfg-10-social","stp-grt-01-need","stp-grt-02-plan","stp-grt-04-transit","stp-grt-11-encamp","stp-lh-02-newlease","stp-shc-02-partner","stp-shc-05-access","stp-shc-06-support","stp-shc-11-safeguard","stp-tasb-03-victim","stp-tasb-08-closure","stp-tasb-11-partner","stp-bc-03-hrb","stp-bc-09-dangerous","stp-env-05-sample","stp-ft-02-triage","stp-ft-09-vehicles","stp-pk-09-badge","stp-pk-11-contract","stp-prl-04-represent","stp-prl-07-tens","stp-scl-01-duty","stp-scl-04-highway","stp-scl-10-contract","stp-tx-08-monitor","stp-tx-09-suspend","stp-ts-04-scams","stp-ts-06-product","stp-ts-08-age","stp-wd-02-directions","stp-trm-07-invest","stp-ia-09-ags","stp-ins-04-cover","stp-ins-07-investigate","stp-ins-09-litigate","stp-ins-10-ownloss","stp-dem-09-callin","stp-scr-05-callin","stp-scr-09-crime","stp-scr-10-health","stp-scr-11-joint","stp-mem-03-induct","stp-mem-07-ict","stp-mem-08-safety","stp-mem-09-support","stp-mem-11-interests","stp-cus-05-access","stp-cus-06-triage","stp-cus-07-handoff","stp-com-01-strategy","stp-com-07-accessible","stp-com-09-emergency","stp-foi-05-consult","stp-foi-10-appeal","stp-sar-07-exempt","stp-eqd-03-engage","stp-eqd-07-adjust","stp-eqd-08-access","stp-pol-12-perform","stp-hr-10-change","stp-pay-01-setup","stp-pay-04-statpay","stp-pay-07-retire","stp-pay-08-illhealth","stp-ict-03-desk","stp-pfm-05-cat"]},{"id":"prs-admin-time","name":"Staff time is swallowed by admin","definition":"Qualified and front-line staff spend a large part of the week on forms, booking, mileage, minutes and system updates, rather than on the work only they can do.","indicators":["Social workers, planners or housing officers writing up late into the evening","Clinic or visit time squeezed by recording time","Team meetings dominated by process, not by cases","Simple booking and letter tasks done by the most expensive person in the chain","Staff saying the system takes longer than the visit"],"measures":["Share of weekly hours on recording and admin, from a time study","Ratio of direct work to write-up","Forms and systems touched per case","Vacancies partly explained by admin burden in exit interviews"],"root_causes":["Recording was designed for the regulator, not for the worker","There is no admin support, or it was cut","Systems need many clicks for a simple update","Every team keeps its own return, so the same facts are written up several times"],"step_ids":["stp-ana-03-booking","stp-ana-04-history","stp-ana-06-write-up","stp-acp-01-plan","stp-ehc-04-draft","stp-ehc-07-review","stp-hl-02-assess","stp-hts-02-assess","stp-rep-04-summary","stp-cfd-06-feedback","stp-cfd-07-assess","stp-cfd-08-cin-plan","stp-cp-02-s47","stp-cp-04-plan","stp-cp-05-visits","stp-hc-07-monitor","stp-asg-05-wishes","stp-asg-06-enquiry","stp-alc-05-reregister","stp-cl-02-pathway","stp-cl-04-in-touch","stp-cl-09-money","stp-dm-04-assess","stp-dm-08-appeal","stp-br-03-reliefs","stp-rc-08-court","stp-pse-04-notice","stp-pse-07-orders","stp-pse-09-standards","stp-pse-11-tribunal","stp-dp-08-monitor","stp-dol-05-assess","stp-dol-10-court","stp-mca-02-support","stp-mca-04-assess","stp-mca-08-record","stp-mhsw-07-rights","stp-mhsw-08-guardian","stp-ot-03-assess","stp-ot-11-workforce","stp-ph19-08-ncmp","stp-phc-02-advice","stp-phc-06-procure","stp-sh-02-procure","stp-sm-02-partner","stp-ae-03-target","stp-ae-06-penalty","stp-ae-08-prosecute","stp-cdr-03-meeting","stp-cdr-06-rapid","stp-cdr-07-review","stp-cme-07-suitability","stp-cwd-07-payments","stp-cwd-11-challenge","stp-eys-06-agreement","stp-fa-04-approve","stp-sad-01-arrange","stp-sad-04-verify","stp-vs-03-pep","stp-vs-04-review","stp-vs-05-ppplus","stp-yj-05-court","stp-yj-06-assess","stp-yj-07-referral","stp-casb-06-pspo","stp-dfg-09-pay","stp-grt-07-agree","stp-hmo-02-consult","stp-hmo-07-vary","stp-lh-09-leaseadmin","stp-shc-10-licence","stp-tasb-04-investigate","stp-bc-02-approver","stp-bc-06-levy","stp-env-04-rating","stp-ft-05-investigate","stp-ft-06-carrier","stp-pp-03-engage","stp-pp-05-gateway","stp-pp-10-neighbourhood","stp-prl-01-policy","stp-prl-06-vary","stp-scl-09-printed","stp-tx-05-vehicle","stp-ts-03-advise","stp-ts-05-trading","stp-trm-11-report","stp-ia-03-fieldwork","stp-ia-10-committee","stp-lmo-07-code","stp-dem-02-calendar","stp-dem-05-agenda","stp-dem-07-meeting","stp-dem-08-record","stp-dem-11-clerking","stp-el-04-supply","stp-scr-01-arrange","stp-scr-02-resource","stp-scr-06-review","stp-mem-03-induct","stp-mem-04-develop","stp-mem-06-info","stp-mem-09-support","stp-mem-10-civic","stp-com-10-internal","stp-foi-11-publish","stp-eqd-11-publish","stp-pol-04-consult","stp-pol-08-returns","stp-hr-11-relations"]},{"id":"prs-vacancies-agency","name":"We cannot fill posts, so we use agency staff","definition":"Established posts stay vacant, and the council covers the gap with agency, interim or locum staff. Cases are handed over often, and the agency bill rises.","indicators":["Posts advertised more than once","Teams running with several agency workers","Handover weeks when an agency worker leaves","Market supplements and golden hellos used as standard","Managers spending their week on recruitment rather than on the service"],"measures":["Vacancy rate and time to fill, by role","Agency and interim spend, and share of the team who are agency","Turnover and leaver rate","Caseload per permanent worker"],"root_causes":["Pay and caseload do not compete with agency rates or neighbouring councils","The role is hard to train for, and the pipeline is thin","Agency cover becomes the norm, so permanent recruitment slows","Admin burden and pressure make the permanent job unattractive"],"step_ids":["stp-ana-05-conversation","stp-ehc-03-advice","stp-hts-08-vet","stp-rep-03-hazard","stp-rep-07-works","stp-cfd-07-assess","stp-cfd-10-report","stp-cp-02-s47","stp-hc-06-deliver","stp-hc-10-workforce","stp-cl-03-adviser","stp-wc-04-collect","stp-hw-10-winter","stp-dm-10-fees","stp-hb-10-migrate","stp-pse-02-inspect","stp-rn-10-workforce","stp-dp-06-support","stp-dp-07-employ","stp-dol-04-assessors","stp-mhsw-04-amhp","stp-ot-04-trusted","stp-ot-11-workforce","stp-ph19-04-workforce","stp-ph19-09-school","stp-ae-02-team","stp-cwd-07-payments","stp-eys-10-quality","stp-fa-05-support","stp-vs-09-support","stp-yj-02-police","stp-casb-11-hotspot","stp-grt-09-manage","stp-shc-10-licence","stp-bc-05-inspect","stp-bc-12-perform","stp-env-01-plan","stp-env-03-inspect","stp-ft-11-policy","stp-pk-04-patrol","stp-pp-12-resource","stp-prl-12-report","stp-scl-03-schedule","stp-tx-12-review","stp-ts-01-plan","stp-ts-07-metrology","stp-ts-09-farm","stp-fin-12-function","stp-trm-10-advisers","stp-ia-02-plan","stp-ia-08-opinion","stp-ia-12-perform","stp-lmo-02-advice","stp-lmo-04-litigate","stp-lmo-12-perform","stp-dem-11-clerking","stp-dem-12-perform","stp-el-09-conduct","stp-el-10-count","stp-el-12-perform","stp-scr-02-resource","stp-cus-12-perform","stp-com-12-perform","stp-foi-12-perform","stp-sar-12-perform","stp-eqd-09-workforce","stp-eqd-12-govern","stp-pol-12-perform","stp-hr-01-workforce","stp-hr-02-recruit","stp-hr-07-attendance","stp-hr-12-perform","stp-pay-12-perform","stp-ict-05-cyber","stp-ict-12-perform","stp-pfm-10-fm","stp-pfm-12-perform"]},{"id":"prs-demand-overspend","name":"Demand is growing faster than the budget","definition":"More people are coming forward, or their needs are more costly, and the service spends more than it set. Savings plans slip, and other budgets or reserves are used to cover the gap.","indicators":["Monthly forecasts that worsen through the year","Overspend covered from reserves or from other departments","Savings rated red, and then re-profiled","Higher cost packages agreed because cheaper options are full","Requests up, while the budget is flat or rising more slowly"],"measures":["Forecast and actual overspend against net budget","New requests, and cost per person, against last year","Savings delivered against savings planned","Share of spend on the highest-cost packages"],"root_causes":["Need has risen, including need that used to be met elsewhere","Unit costs have risen faster than the budget","Prevention was cut, so more people arrive in crisis","Placement and contract prices were not renegotiated as the market tightened"],"step_ids":["stp-acp-04-review","stp-ehc-05-consult","stp-ehc-10-funding","stp-hl-06-interim","stp-hl-08-supply","stp-hl-10-manage","stp-hl-11-move-on","stp-hl-13-reporting","stp-hts-05-support","stp-hts-06-routes","stp-hts-07-procure","stp-hts-12-report","stp-cp-09-care","stp-hc-01-market","stp-hc-02-fees","stp-hc-03-procure","stp-hc-08-review","stp-hc-12-report","stp-cl-05-accommodation","stp-cl-06-staying","stp-wc-03-round","stp-wc-08-food","stp-wc-10-fleet","stp-wc-11-contract","stp-hw-10-winter","stp-hw-11-contract","stp-dm-10-fees","stp-br-11-retention","stp-hb-03-supported","stp-hb-04-ta","stp-hb-05-hardship","stp-rc-11-hra","stp-rn-01-strategy","stp-rn-02-fee","stp-rn-03-procure","stp-rn-08-review","stp-rn-10-workforce","stp-lda-01-transition","stp-lda-03-plan","stp-lda-04-living","stp-lda-05-day","stp-lda-06-market","stp-lda-07-progress","stp-dp-04-amount","stp-eq-03-prescribe","stp-eq-08-collect","stp-eq-09-recycle","stp-eq-10-stock","stp-eq-11-contract","stp-ot-07-handling","stp-ot-09-reable","stp-ph19-02-commission","stp-ph19-03-funding","stp-phc-03-grant","stp-phc-09-prevent","stp-sh-04-online","stp-sh-08-prep","stp-sm-03-commission","stp-sm-07-rehab","stp-cdr-11-arrange","stp-cwd-04-plan","stp-cwd-05-breaks","stp-cwd-08-commission","stp-cwd-10-transition","stp-eys-01-sufficiency","stp-eys-02-market","stp-eys-07-rates","stp-eys-09-inclusion","stp-eys-11-wraparound","stp-fa-01-sufficiency","stp-fa-07-commission","stp-fa-10-adoptsupport","stp-fa-11-sgsupport","stp-spp-05-expand","stp-spp-06-newschool","stp-spp-07-surplus","stp-spp-08-specialist","stp-spp-10-capital","stp-spp-11-revenue","stp-yj-04-remand","stp-casb-10-partnership","stp-casb-11-hotspot","stp-dfg-01-strategy","stp-dfg-10-social","stp-dfg-11-discretion","stp-grt-03-develop","stp-grt-04-transit","stp-lh-03-budget","stp-shc-01-strategy","stp-shc-03-fund","stp-shc-04-procure","stp-env-01-plan","stp-ft-03-clear","stp-ft-10-prevent","stp-pk-10-account","stp-pp-02-evidence","stp-pp-12-resource","stp-scl-03-schedule","stp-scl-07-bins","stp-scl-10-contract","stp-ts-01-plan","stp-wd-01-strategy","stp-wd-06-residual","stp-wd-07-recyclate","stp-fin-01-mtfs","stp-fin-02-budget","stp-fin-04-reserves","stp-fin-08-s114","stp-trm-04-mrp","stp-trm-08-commercial","stp-ins-02-fund","stp-el-02-canvass","stp-el-09-conduct","stp-mem-10-civic","stp-cus-12-perform","stp-com-03-campaigns","stp-com-06-publications","stp-com-12-perform","stp-eqd-08-access","stp-pay-02-award","stp-ict-12-perform","stp-pfm-09-energy","stp-pfm-10-fm","stp-pfm-11-accommodation"]},{"id":"prs-income-late","name":"Money owed is not collected, or collected late","definition":"Council tax, business rates, care charges, rents or other income are billed late or not collected in the year. Arrears grow, and so does the cost of chasing them.","indicators":["Rising arrears reports at year end","Bills sent late because the decision or the valuation was late","Reminder and summons volumes up","Income coded to suspense because it cannot be matched","Write-offs growing on older years"],"measures":["In-year collection rate","Arrears outstanding, and change on last year","Days from decision or liability to first bill","Cost of collection per pound collected"],"root_causes":["Liability is decided late, so the bill goes out late","Discount, exemption and charge records do not match the case system","Recovery is one-size-fits-all and misses people who would pay on a plan","Income teams are vacant, so older arrears are not worked"],"step_ids":["stp-afa-01-financial-assessment","stp-afa-02-collect","stp-ctx-02-discounts","stp-cts-01-support","stp-ctx-05-payment","stp-ctx-07-reminders","stp-ctx-12-adjustments","stp-hl-10-manage","stp-wc-06-bulky","stp-wc-07-garden","stp-hw-06-streetworks","stp-dm-01-preapp","stp-dm-07-s106","stp-br-05-pay","stp-br-06-recover","stp-br-07-enforce","stp-br-08-avoidance","stp-br-09-discover","stp-hb-08-overpay","stp-tm-10-end","stp-rc-02-pay","stp-rc-03-uc","stp-rc-04-contact","stp-rc-06-agree","stp-rc-10-former","stp-pse-10-default","stp-rn-05-topup","stp-dp-10-recover","stp-mca-10-deputy","stp-spp-04-housing","stp-dfg-09-pay","stp-grt-08-fees","stp-hmo-03-fees","stp-hmo-09-penalty","stp-lh-04-demand","stp-lh-07-majorbill","stp-lh-10-recover","stp-shc-03-fund","stp-bc-11-charges","stp-env-10-breach","stp-ft-07-penalty","stp-pk-08-recover","stp-pp-09-cil","stp-prl-02-fees","stp-tx-02-fees","stp-ts-03-advise","stp-ts-12-report","stp-wd-04-charging","stp-wd-05-reuse","stp-wd-09-credits","stp-wd-10-epr","stp-trm-05-cashflow","stp-el-11-returns","stp-pay-10-overpay","stp-pfm-03-dispose","stp-pfm-04-lettings"]},{"id":"prs-spreadsheets","name":"We still report from spreadsheets","definition":"The numbers leaders use are built by hand from downloads, each team has its own version, and the return takes days. The figures are late, and people do not trust them.","indicators":["A monthly pack that depends on one person and one workbook","Different figures for the same waiting list in two meetings","Analysts reconciling exports the day before a board","Statutory returns built outside the case system","No one can say, on the day, how many people are waiting"],"measures":["Days from month end to a trusted performance pack","Number of manual adjustments in the pack","Share of board metrics that come from a spreadsheet, not the system","Time spent on the statutory return"],"root_causes":["The case system cannot produce the measure leaders ask for","Definitions differ between teams, so someone reconciles them by hand","A return was built in a hurry and never replaced","Data quality is too poor to automate the report"],"step_ids":["stp-ana-09-report","stp-ctx-13-reporting","stp-ehc-10-funding","stp-ehc-11-reporting","stp-hl-13-reporting","stp-hts-06-routes","stp-hts-12-report","stp-rep-11-planned","stp-rep-12-report","stp-cfd-10-report","stp-cp-11-report","stp-hc-01-market","stp-hc-12-report","stp-asg-12-report","stp-alc-12-report","stp-cl-12-report","stp-wc-03-round","stp-wc-12-report","stp-hw-08-asset","stp-hw-12-report","stp-dm-07-s106","stp-dm-12-report","stp-br-11-retention","stp-br-12-report","stp-hb-11-subsidy","stp-hb-12-report","stp-tm-12-report","stp-rc-01-set","stp-rc-11-hra","stp-rc-12-report","stp-pse-12-report","stp-rn-01-strategy","stp-rn-12-report","stp-lda-12-report","stp-dp-12-report","stp-eq-10-stock","stp-eq-12-report","stp-dol-12-report","stp-mca-12-assure","stp-mhsw-12-report","stp-ot-12-report","stp-ph19-01-plan","stp-ph19-12-perform","stp-phc-01-need","stp-phc-03-grant","stp-phc-11-outcomes","stp-phc-12-assure","stp-sh-01-needs","stp-sh-12-report","stp-sm-01-need","stp-sm-12-report","stp-ae-01-identify","stp-ae-12-report","stp-cdr-12-report","stp-cme-06-register","stp-cme-12-report","stp-cwd-12-report","stp-eys-01-sufficiency","stp-eys-07-rates","stp-eys-12-report","stp-fa-12-report","stp-sad-12-report","stp-spp-01-forecast","stp-spp-02-capacity","stp-spp-11-revenue","stp-spp-12-report","stp-vs-05-ppplus","stp-vs-12-report","stp-yj-12-partnership","stp-casb-12-perform","stp-dfg-12-report","stp-grt-01-need","stp-grt-12-report","stp-hmo-01-scope","stp-hmo-03-fees","stp-hmo-12-review","stp-lh-01-leases","stp-lh-03-budget","stp-lh-05-actuals","stp-lh-12-report","stp-shc-01-strategy","stp-shc-12-report","stp-tasb-12-report","stp-bc-11-charges","stp-env-12-report","stp-ft-12-monitor","stp-pk-01-scope","stp-pk-10-account","stp-pk-12-report","stp-pp-01-timetable","stp-pp-02-evidence","stp-pp-08-supply","stp-pp-09-cil","stp-pp-11-monitor","stp-prl-02-fees","stp-prl-12-report","stp-scl-11-monitor","stp-scl-12-review","stp-tx-02-fees","stp-tx-12-review","stp-ts-12-report","stp-wd-01-strategy","stp-wd-09-credits","stp-wd-10-epr","stp-wd-12-report","stp-fin-01-mtfs","stp-fin-03-s25","stp-fin-05-monitor","stp-fin-06-accounts","stp-trm-01-strategy","stp-trm-02-prudential","stp-trm-03-financing","stp-trm-05-cashflow","stp-trm-07-invest","stp-trm-09-hra","stp-trm-11-report","stp-ia-01-risk","stp-ia-02-plan","stp-ia-12-perform","stp-ins-01-risk","stp-ins-02-fund","stp-ins-05-recharge","stp-ins-12-report","stp-lmo-12-perform","stp-dem-12-perform","stp-el-11-returns","stp-scr-03-programme","stp-scr-12-perform","stp-mem-12-perform","stp-cus-11-insight","stp-com-11-insight","stp-eqd-02-evidence","stp-eqd-09-workforce","stp-eqd-10-paygap","stp-pol-02-evidence","stp-pol-06-framework","stp-pol-07-report","stp-pol-09-outcomes","stp-hr-01-workforce","stp-hr-12-perform","stp-pay-12-perform","stp-ict-10-data","stp-pfm-01-strategy","stp-pfm-07-compliance","stp-pfm-09-energy","stp-pfm-12-perform"]},{"id":"prs-complaints","name":"Complaints and ombudsman findings keep coming","definition":"Residents complain, the council upholds many of them, and the ombudsman finds fault. The same themes come back, and remedy costs and officer time rise.","indicators":["Repeat complaint themes in the annual report","Ombudsman investigations upheld, with a public report","Remedy payments and apologies issued late","Complaints about delay, communication and charging","Learning actions logged and then not done"],"measures":["Complaints received, and upheld, by service","Ombudsman investigations and uphold rate","Remedy payments","Share of agreed actions completed on time"],"root_causes":["The original decision or delay was not put right at the first ask","Complaint handling is separate from the team that can fix the cause","Learning from one case is not written into the process","People cannot get a clear explanation, so they escalate"],"step_ids":["stp-afa-02-collect","stp-ana-08-inform","stp-ctx-07-reminders","stp-ctx-08-help","stp-ctx-09-summons","stp-ctx-10-recovery","stp-ctx-11-last-resort","stp-ctx-12-adjustments","stp-ehc-02-decide","stp-ehc-06-finalise","stp-ehc-07-review","stp-ehc-08-phase","stp-ehc-09-dispute","stp-hl-06-interim","stp-hl-07-decide","stp-hl-10-manage","stp-hl-12-review","stp-hts-03-decide","stp-hts-04-appeal","stp-hts-11-quality","stp-rep-09-complaints","stp-rep-10-disrepair","stp-hc-09-quality","stp-alc-10-review","stp-alc-11-scheme","stp-wc-02-assisted","stp-wc-05-missed","stp-wc-09-contamination","stp-hw-04-repair","stp-dm-09-enforce","stp-br-10-refund","stp-hb-09-appeal","stp-tm-08-engage","stp-tm-09-complaints","stp-rn-05-topup","stp-rn-09-quality","stp-dp-10-recover","stp-dp-11-suspend","stp-mca-07-bestint","stp-mhsw-10-funding","stp-ae-06-penalty","stp-cwd-06-statement","stp-cwd-11-challenge","stp-eys-06-agreement","stp-fa-11-sgsupport","stp-sad-01-arrange","stp-sad-06-offer","stp-sad-11-appeal","stp-spp-09-decide","stp-casb-05-cpn","stp-casb-06-pspo","stp-casb-09-casereview","stp-grt-06-allocate","stp-grt-08-fees","stp-hmo-02-consult","stp-hmo-11-appeal","stp-lh-07-majorbill","stp-lh-08-safety","stp-lh-11-dispute","stp-shc-11-safeguard","stp-tasb-10-complaints","stp-bc-10-appeal","stp-env-04-rating","stp-env-09-smoke","stp-env-11-appeal","stp-ft-07-penalty","stp-ft-11-policy","stp-pk-04-patrol","stp-pk-05-camera","stp-pk-07-appeal","stp-prl-05-decide","stp-prl-11-appeal","stp-scl-02-standard","stp-scl-07-bins","stp-scl-08-graffiti","stp-scl-12-review","stp-tx-07-access","stp-tx-11-appeal","stp-wd-03-hwrc","stp-wd-04-charging","stp-ins-12-report","stp-lmo-07-code","stp-lmo-08-complaint","stp-lmo-09-hearing","stp-dem-06-exempt","stp-dem-10-petitions","stp-el-08-polling","stp-mem-01-scheme","stp-cus-05-access","stp-cus-08-complaint1","stp-cus-09-complaint2","stp-cus-10-ombudsman","stp-cus-11-insight","stp-com-02-propriety","stp-com-07-accessible","stp-com-08-election","stp-foi-04-limits","stp-foi-07-respond","stp-foi-08-review","stp-sar-04-refuse","stp-sar-08-respond","stp-sar-10-complaint","stp-pay-09-discretions","stp-ict-08-access"]},{"id":"prs-inspection","name":"Inspection findings keep repeating","definition":"Regulators and inspectorates find the same weaknesses on successive visits: waits, poor records, weak oversight, or duties not met. Action plans are written and the finding returns.","indicators":["The same recommendation in two inspection reports","Records that cannot show what decision was made, or why","Oversight boards that note the risk and do not close it","A rush to clean data just before a visit","Staff who can describe the weakness but not a change in practice"],"measures":["Inspection judgements, and change since the last visit","Recommendations open, and age","Share of cases in an audit that fail the required standard","Statutory duties the director is not confident of meeting"],"root_causes":["The action plan treats the finding, not the way work is done","Recording is too poor to show that practice has changed","Capacity goes to the inspection, then returns to the backlog","Oversight looks at activity, not at whether people got what they needed"],"step_ids":["stp-ana-02-waiting-list","stp-ana-09-report","stp-ehc-11-reporting","stp-hts-11-quality","stp-rep-08-complete","stp-rep-12-report","stp-cp-11-report","stp-hc-09-quality","stp-asg-09-provider","stp-asg-11-board","stp-asg-12-report","stp-cl-11-offer","stp-cl-12-report","stp-wc-12-report","stp-hw-12-report","stp-dm-12-report","stp-br-12-report","stp-hb-12-report","stp-tm-08-engage","stp-tm-12-report","stp-rc-12-report","stp-pse-12-report","stp-rn-09-quality","stp-rn-12-report","stp-lda-12-report","stp-dp-12-report","stp-eq-07-maintain","stp-eq-12-report","stp-dol-12-report","stp-mca-12-assure","stp-mhsw-12-report","stp-ot-12-report","stp-ph19-12-perform","stp-phc-12-assure","stp-sh-11-contract","stp-sh-12-report","stp-sm-11-deaths","stp-sm-12-report","stp-ae-12-report","stp-cdr-09-national","stp-cdr-10-learning","stp-cdr-12-report","stp-cme-12-report","stp-cwd-12-report","stp-eys-10-quality","stp-eys-12-report","stp-fa-12-report","stp-sad-12-report","stp-spp-12-report","stp-vs-12-report","stp-yj-12-partnership","stp-casb-12-perform","stp-dfg-12-report","stp-grt-12-report","stp-hmo-08-comply","stp-hmo-12-review","stp-lh-12-report","stp-shc-07-contract","stp-shc-08-market","stp-shc-12-report","stp-tasb-01-policy","stp-tasb-12-report","stp-bc-12-perform","stp-env-12-report","stp-pk-12-report","stp-pp-11-monitor","stp-prl-09-enforce","stp-scl-02-standard","stp-scl-11-monitor","stp-tx-01-policy","stp-ts-07-metrology","stp-ts-09-farm","stp-wd-11-sites","stp-fin-10-intervene","stp-trm-02-prudential","stp-trm-12-risk","stp-ia-08-opinion","stp-ia-10-committee","stp-ins-11-prevent","stp-el-12-perform","stp-scr-09-crime","stp-scr-12-perform","stp-mem-12-perform","stp-foi-09-regulator","stp-sar-11-regulator","stp-eqd-01-duty","stp-eqd-11-publish","stp-eqd-12-govern","stp-pol-05-bestvalue","stp-pol-10-peer","stp-pol-11-intervene","stp-hr-05-paypolicy","stp-pay-03-deduct","stp-pay-11-fund","stp-pfm-07-compliance"]},{"id":"prs-costly-escalation","name":"People tip into more costly services","definition":"Because a simpler service was late or unavailable, the person arrives at hospital with no way home, in temporary accommodation, or in a residential placement that could have been avoided.","indicators":["Hospital patients ready to leave, waiting on a package or a placement","Households in nightly-paid temporary accommodation","Residential placements made in a crisis, at a spot rate","Reablement full, so people go straight to a long-term package","Disputes between health and the council about who pays"],"measures":["People ready for discharge and still in a hospital bed","Households in temporary accommodation, and nights in nightly-paid accommodation","Share of new packages that are residential, against home care","Cost of crisis placements against the cost of the earlier option"],"root_causes":["Home care, reablement or housing supply is short","The earlier step was too slow, so the need grew","Health and the council do not share a single discharge or housing plan","Cheaper options are full, so the duty is met with a dearer one"],"step_ids":["stp-acp-02-arrange","stp-cts-01-support","stp-ctx-08-help","stp-ctx-10-recovery","stp-ehc-09-dispute","stp-hl-03-early","stp-hl-04-prevent","stp-hl-05-relieve","stp-hl-08-supply","stp-rep-02-triage","stp-rep-10-disrepair","stp-cfd-09-cin-review","stp-cp-06-review","stp-cp-08-plo","stp-cp-09-care","stp-hc-05-reablement","stp-hc-11-failure","stp-asg-10-sar","stp-cl-05-accommodation","stp-wc-10-fleet","stp-hw-05-schedule","stp-hw-07-claims","stp-hw-09-drainage","stp-dm-08-appeal","stp-br-07-enforce","stp-br-08-avoidance","stp-hb-08-overpay","stp-hb-11-subsidy","stp-tm-06-fraud","stp-rc-07-notice","stp-rc-08-court","stp-rc-09-evict","stp-pse-05-emergency","stp-pse-06-penalty","stp-pse-08-eviction","stp-pse-10-default","stp-pse-11-tribunal","stp-rn-06-nhs","stp-rn-11-failure","stp-lda-04-living","stp-lda-06-market","stp-lda-08-crisis","stp-lda-10-aftercare","stp-eq-07-maintain","stp-dol-02-urgent","stp-dol-03-triage","stp-dol-10-court","stp-dol-11-community","stp-mca-11-court","stp-mhsw-04-amhp","stp-mhsw-06-apply","stp-mhsw-10-funding","stp-ae-07-eso","stp-cme-11-safeguard","stp-cwd-08-commission","stp-cwd-09-review","stp-fa-01-sufficiency","stp-fa-02-recruit","stp-fa-05-support","stp-fa-07-commission","stp-spp-08-specialist","stp-vs-06-moves","stp-vs-07-inclusion","stp-yj-02-police","stp-yj-04-remand","stp-yj-08-community","stp-yj-10-custody","stp-yj-11-resettle","stp-casb-07-closure","stp-casb-08-injunction","stp-grt-10-enforce","stp-grt-11-encamp","stp-hmo-10-orders","stp-hmo-11-appeal","stp-lh-08-safety","stp-lh-10-recover","stp-lh-11-dispute","stp-tasb-07-injunction","stp-tasb-08-closure","stp-tasb-09-possession","stp-bc-08-enforce","stp-bc-09-dangerous","stp-bc-10-appeal","stp-env-06-enforce","stp-env-10-breach","stp-env-11-appeal","stp-ft-08-prosecute","stp-ft-09-vehicles","stp-pk-07-appeal","stp-pk-08-recover","stp-pp-06-examine","stp-pp-07-adopt","stp-prl-09-enforce","stp-prl-10-review","stp-prl-11-appeal","stp-tx-10-prosecute","stp-tx-11-appeal","stp-ts-11-prosecute","stp-wd-06-residual","stp-wd-08-contract","stp-wd-11-sites","stp-fin-04-reserves","stp-fin-07-audit","stp-fin-08-s114","stp-fin-09-support","stp-fin-10-intervene","stp-trm-06-borrow","stp-trm-08-commercial","stp-trm-12-risk","stp-ia-07-investigate","stp-ia-11-external","stp-ins-03-procure","stp-ins-04-cover","stp-ins-08-settle","stp-ins-09-litigate","stp-lmo-04-litigate","stp-lmo-05-prosecute","stp-lmo-06-mo-report","stp-el-10-count","stp-cus-09-complaint2","stp-cus-10-ombudsman","stp-foi-09-regulator","stp-foi-10-appeal","stp-sar-10-complaint","stp-sar-11-regulator","stp-pol-11-intervene","stp-hr-06-chiefofficers","stp-hr-07-attendance","stp-hr-09-conduct","stp-hr-10-change","stp-pay-06-contrib","stp-pay-07-retire","stp-ict-02-procure","stp-ict-04-infra","stp-ict-05-cyber","stp-ict-06-incident","stp-pfm-02-acquire","stp-pfm-08-maintain"]},{"id":"prs-prevention-cut","name":"Prevention 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The next year's demand gets harder.","indicators":["Early-help and prevention budgets reduced in-year","Reablement and voluntary-sector contracts not renewed","Staff moved from prevention teams onto waiting-list clearance","Directors describing prevention as the first place savings are found","A rising share of spend on long-term and crisis packages"],"measures":["Prevention spend as a share of the net budget","People helped by early support, against last year","Share of new demand that had no earlier contact","Savings taken from prevention, against savings taken elsewhere"],"root_causes":["The statutory duty is funded first when the budget is short","Prevention results are slower to show, so they lose the savings argument","Short-term grants end and are not replaced","Crisis work crowds out the staff who would have done the early work"],"step_ids":["stp-hl-03-early","stp-hl-04-prevent","stp-cfd-05-family-help","stp-hc-05-reablement","stp-cl-08-eet","stp-hw-05-schedule","stp-hw-08-asset","stp-hw-09-drainage","stp-hb-05-hardship","stp-tm-07-support","stp-rc-05-support","stp-lda-05-day","stp-eq-02-self","stp-ot-09-reable","stp-ph19-01-plan","stp-ph19-03-funding","stp-ph19-07-targeted","stp-phc-04-design","stp-phc-07-checks","stp-phc-08-smoking","stp-phc-09-prevent","stp-sh-01-needs","stp-sh-08-prep","stp-sh-09-young","stp-sm-01-need","stp-sm-06-harm","stp-sm-09-recover","stp-sm-10-young","stp-ae-04-support","stp-cme-08-support","stp-cwd-05-breaks","stp-vs-09-support","stp-vs-10-plac","stp-vs-11-cwsw","stp-yj-01-prevent","stp-casb-04-early","stp-shc-06-support","stp-tasb-05-early","stp-ft-10-prevent","stp-ts-04-scams","stp-ts-08-age","stp-wd-05-reuse","stp-ins-11-prevent","stp-mem-04-develop","stp-mem-08-safety","stp-eqd-03-engage","stp-hr-08-develop"]}],"capabilities":{"cap-01":{"name":"Intake, triage and orchestration","gated":false},"cap-02":{"name":"Identity, matching and single view","gated":true},"cap-03":{"name":"Rules execution and calculation","gated":false},"cap-04":{"name":"Payments, billing and reconciliation","gated":false},"cap-05":{"name":"Scheduling, routing and optimisation","gated":false},"cap-06":{"name":"Notifications, status tracking and statutory clocks","gated":false},"cap-07":{"name":"Drafting and correspondence","gated":false},"cap-08":{"name":"Case file intelligence: summarisation, chronology and evidence packs","gated":false},"cap-09":{"name":"Redaction, disclosure and publication","gated":false},"cap-10":{"name":"Investigation and evidence support","gated":false},"cap-11":{"name":"Decision support and risk triage","gated":true,"gate_clarification":"cap-11 includes decision models and classifiers that select, rank, route, prioritise, screen or flag cases from a fixed set of options using a score, threshold, confidence level or rule/model output. This applies whether the output acts automatically or moves the case to a person for review. Asymmetric safeguards that only escalate, pause or route a case to human review remain gated where they materially affect service access, enforcement, prioritisation or resident treatment."},"cap-12":{"name":"Analytics, forecasting and market intelligence","gated":false},"cap-13":{"name":"Assurance, audit and compliance automation","gated":false},"cap-14":{"name":"Resident self-service transactions","gated":false},"cap-15":{"name":"Model governance and human sign-off","gated":false},"cap-16":{"name":"Assisted casework and decision preparation","gated":false}},"relationships":{"asch-0-19-public-health":[{"id":"rel-03b51e39abbe","other":"ce-ehcp-needs-assessment","way":"to","type":"handoff_downstream_pathway","description":"Health visitors who identify special educational needs in a young child can ask for an EHC needs 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step.","basis":"explicit_pathway_implication","status":"sourced","confidence":"high","cross_directorate":true,"local_overlay_required":true,"legal_review_required":false},{"id":"rel-84b88ec3d7fe","other":"pla-waste-disposal","way":"from","type":"handoff_downstream_pathway","description":"Directions on delivering collected waste and separate collections, bulky and garden waste, contamination found at the facility, EPR payments to collection authorities and data returns are worked with waste collection.","basis":"explicit_pathway_implication","status":"sourced","confidence":"high","cross_directorate":false,"local_overlay_required":true,"legal_review_required":false},{"id":"rel-a57348b48fdb","other":"cor-communications","way":"from","type":"handoff_downstream_pathway","description":"Communications runs campaigns on round changes, food waste and contamination, and web content sends people to request waste services; the outcomes and the requests belong to waste collection.","basis":"explicit_pathway_implication","status":"sourced","confidence":"high","cross_directorate":true,"local_overlay_required":true,"legal_review_required":false},{"id":"rel-b7250713e8ea","other":"pla-street-cleansing","way":"from","type":"handoff_downstream_pathway","description":"Joint collection and cleansing contracts, fleet and depots, and data returns are worked with waste collection.","basis":"explicit_pathway_implication","status":"sourced","confidence":"high","cross_directorate":false,"local_overlay_required":true,"legal_review_required":false},{"id":"rel-cf89a3322c71","other":"cor-equalities-diversity","way":"from","type":"handoff_downstream_pathway","description":"Reasonable adjustments for residents contacting waste collection are made at the service's first step, under the council's reasonable adjustments policy, which equalities and diversity holds; the service decides each adjustment.","basis":"explicit_pathway_implication","status":"sourced","confidence":"high","cross_directorate":true,"local_overlay_required":true,"legal_review_required":false},{"id":"rel-ed32afe30b9f","other":"pla-environmental-health","way":"from","type":"handoff_downstream_pathway","description":"Side waste and household waste presentation go to waste collection's enforcement, while accumulations on private land dealt with as statutory nuisance stay with environmental health.","basis":"explicit_pathway_implication","status":"sourced","confidence":"high","cross_directorate":false,"local_overlay_required":true,"legal_review_required":false},{"id":"rel-f2d4e895a274","other":"cor-member-support","way":"from","type":"handoff_downstream_pathway","description":"Members' enquiries about bins and collections are passed to the service's front door; member support logs and tracks the enquiry, and the decision on it is the service's, at its own 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